Hi dejoe087! Please follow this guide, you can use the automatic update method or the Envato Market Plugin: https://support.undsgn.com/hc/articles/214001205
If you have a Child Theme with massive PHP customisations to header.php and footer.php please follow also this: https://support.undsgn.com/hc/en-us/articles/360000874797

Hi guuthemes! It’s a basic HTML list: https://undsgn.d.pr/CMVFmM

Thanks. Sorry missed that element in the editor

Hi guuthemes and thank you for confirm!

Hi! Did you deleted the Header Content Block of the old demo? You need to delete both the old page both the new. In case share the link since it’s not easy understand in words what you have.

Got it! Thank you for the help.

Thank you for confirm!

The font is now working but you have fully of nested codes, here an example: https://undsgn.d.pr/0PGm1y
Please create a blank page and insert some standard font. Please check also this: https://support.undsgn.com/hc/en-us/articles/214006285#&gid=1&pid=1

Brilliant! Thank-you so much for your help!

Hi AJPhelan and thank you for confirm! Let us know how it goes!

Hi danielaberdi! Please note that you cannot share a contents on Instagram as you can on Facebook, Instagram is based only on Instagram create contents. In few words you cannot share something on Instagram, you can only from Instagram to outside. I hope this make sense!

PS: it seems that your server use some limit and when you activate WooCommerce (that add more options) you reach this limit.

We are using php 5.6.40

The official suggested PHP version by WordPress is PHP 7.3 ( https://support.undsgn.com/hc/en-us/articles/115000560529 ), your host is offering a very old version and moreover the problem is the firewall, please consult the links suggested above, if you contact them they know what it’s.

Hi itlicense! The license doesn’t have an expiration but it’s possible that if your host change some settings or you installed something that prevents the connections to external domains, the installation is not able to connect to verify the registration. Another possible cause is if you registered another installation. You can verify here the possible cause of problems with registration: https://support.undsgn.com/hc/en-us/articles/115004287985

Hi chrisbravo! We are sorry but this is not an option, you can have something closer if you use the CTA menu associated with an overlay, ex: https://undsgn.com/uncode/homepages/shop-minimal/

Hi guuthemes! Yes sure we can help but it’s not easy just in words if other users are not reporting ghe same and this is not a known issue. What version of Uncode do you have? Can you please send us a link to your page and paste here the shortcode you are using? So at least we have a few elements to debug.

Thanks so much. Can I send the link via Private Message perhaps? You know how it is

Hi guuthemes! We are sorry but we cannot accept private support message (only in the Help Center) otherwise the support period expiration from Envato will have no sense and other users should expect the same. We as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests.

Hi RellsFargo! This message is a default from WooCommerce, not from Uncode, the fact is that with Uncode you see this. In fact you can find tons of results not related to Uncode: https://www.google.com/search?q=%E2%80%9CThis+is+where+you+can+add+new+products+to+your+store%E2%80%9D&oq=%E2%80%9CThis+is+where+you+can+add+new+products+to+your+store%E2%80%9D&aqs=chrome..69i57j0.583j0j1&sourceid=chrome&ie=UTF-8
Anyway you can use a code like this in the Child Theme:

add_filter( 'uncode_archive_subtitle', 'test_get_subtitle' );
function test_get_subtitle(){
 if ( is_archive() && is_woocommerce() ) {
   return 'Your Text';
 }
}

I added this code to the child theme and the message still appears. DIdnt help at all.

You need also to active the Child Theme, obviously.

Hi chriseri! Yes it’s Gutenberg optimised, confirmed!

Hi b-jou! Yes this is included from Uncode 2.0+, if you have an previous version this is not included.
PS: Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi talbarz! Don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Aren’t you greedy? The DEFAULT WordPress footer suddenly disappears only on the desktop vesrion of Uncode (mobile shows fine) – that’s a BUG that YOU created & you want me to extend my support license. Well, I’ll know never to buy your stuff again.

Hi, please note that if this is a BUG WE created as you states here you should see thousand of similar message, this is something that worked and after YOU modified something doesn’t work more. Moreover please note that to ask support you (for some setting that you changed) you need to use the Help Center or at least ask questions with an account that bought the theme, while this account has not bought: https://undsgn.d.pr/kGtga2

sorry my kid pressed enter and don’t know how to delete:) disregard

Hi ysdt and thank you for confirm!

Hi acvdoco and thank you for confirm you fixed! Do you mean that you got another value than limit and was empty?

Yep, it looks like it was set to LIMIT but blank/empty. Not sure where/when that happened. We know it happened after we updated the website wordpress, plugins etc. Something to look into, I suppose. Thank you for your help.

Hi! Ok make sense now, you set to limit but the value was empty in Theme Options.

Hi Magic_franck! Don’t worry! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi parkerbuchananestates! This is the classic CORS policy issue (this is a server setting not related to the theme): https://undsgn.d.pr/MbFKzQ
Please find more info here and ask your host to fix the permissions, if you show this to them they know what to do. Here a quick Google search (not related to Uncode): https://www.google.com/search?q=CORS+policy+icon+font+as+square&oq=CORS+policy+icon+font+as+square&aqs=chrome..69i57.6162j0j1&sourceid=chrome&ie=UTF-8
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hello,

According to your saying, I was contacted the godaddy and tell what you wrote but they said its the theme issue. they can not help.

Also, a new problem is google map. http://pb.parkerbuchanan.com/features/google-maps/

please check the map, it showing only development purpose. so how can we use it on the site? is this professional? every theme offering it but on your theme what this?

Need quick support!

Thanks

Hi parkerbuchananestates!
1. This is really a wrong information from GoDaddy, if this is a theme issue none of the Uncode based websites should have icons and here you should see hundreds of similar messages: https://undsgn.com/uncode/showcase/
2. It’s not possible you have a fully functional Google Maps on other themes if you have not configured properly the in your Google account, probably you used on website that had a working maps before the changes imposed by Google, please find more info here: https://support.undsgn.com/hc/en-us/articles/213455709
Also for this you can find tons of results not related to Uncode, this is just how Google works: https://www.google.com/search?q=google+maps+development+purpose&oq=google+maps+development+purpose&aqs=chrome..69i57j0l3j69i64.1822j0j1&sourceid=chrome&ie=UTF-8

Thanks for the reply. Over the weekend I realized that I had added tags to pages via a custom plugin as referenced with the code here: https://www.sitepoint.com/wordpress-pages-use-tags/ . I did it in a plugin as not to make changes to uncode’s function.php. I would then use this shortcode to use the posts module to filter pages by tags and category: [uncode_index el_id=”index-246646” isotope_mode=”fitRows” loop=”size:10|order_by:title|post_type:page|tags:110|tax_query:101” gutter_size=”3” page_items=”title,media|featured|onpost|original,text|excerpt” screen_lg=”1000” screen_md=”600” screen_sm=”480” single_back_color=”color-lxmt” single_shape=”round” single_overlay_color=”color-nhtu” single_overlay_opacity=”50” single_padding=”2” single_title_dimension=”h3” single_shadow=”yes”]

It worked fine in my previous version of uncode I was using (1.5.1), but in the new version it will filter by either tags or tax_query, but not both. I understand that adding the tags to pages is a customization and probably shouldn’t expect much support for it. Any guidance would be great.

Here is a newly built post module querying pages 3 times. Once with both page category and tag, one with only tag and not category, and one with category but no tag. The last two will work filtering on tag OR category. The first with both does not work: width=”1/1”][vc_custom_heading]Newly Built Post Query With Tag and Category/vc_custom_heading/vc_rowvc_column width=”1/1”/vc_columnvc_row[vc_custom_heading]Newly Built Post Query Only Tag No Category/vc_custom_heading/vc_rowvc_column width=”1/1”/vc_columnvc_row[vc_custom_heading]Newly Built Post Query Only Category No Tag/vc_custom_heading/vc_rowvc_column width=”1/1”/vc_column

Hi meickhol! Please note that is not only the Uncode version that is changed, from 1.5.1 of 27/04/2017 also Visual Composer was update lot of times from version 5.1.1 to 5.7 and this part is all managed by WP Bakery. I now send a notification to the developers but I warn you that probably these changes are not something that depends on us and certainly follow some precise fixes.

Hi, do you mean that is missing from the Posts module? Tested now from a random installation with Uncode 2.0.2 and WP 5.1.1 and everything is working as expected (in fact we don’t have any reports): https://undsgn.d.pr/zJNKm4

Hi, for example I mean posts page: https://poshtrader.com/blog/ ... under each post there should be excerpt, its checked and written in admin side but I can not see it on pages when I open them… Blog, Mainpage, etc (where posts can be seen).

Hi, this is exactly what I show in the video linked above, after a quick test everything is fine from us with Uncode 2.0.2 and WP 5.1.1, please check yourself: https://undsgn.d.pr/zJNKm4
Do you have a Child Theme with customisations? Do you have extra plugins? Are you compliant with the System Status?

Hi sodatimo and thank you for interest!
Yes sure this is just another file transfer protocol, confirmed!

Thank your for your fast reply! I am looking forward to buy uncode.

Thank you for confirm!