Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28310 comments found.

hi, How do I fix picture heights as flatsome?

https://snag.gy/Ww3Grf.jpg

Hi,

Woocommerce lets only to set image width for products.

Hi, how did you solve this? Is there a suggestion?

Anyone tell me why the infinite scroll has stopped working since my last wordpress update. If I turn it off in my t-shirt category I have 50 pages but when turned on only 25 products. It tries and spins but fails

Cheers

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Sorted, it was the update for the theme, sorry

Thanks for letting us know :)

Hi Sir, I wanna translate the label “share on LinkedIn” and “Follow on Youtue” at social icon but i didn’t find it in translate file. Can you pls tell me where is it located? Thanks and Best Regards

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I sent Thanks

Why in the world am I getting Page Excerpts at the top of every page automatically??? I checked Screen Options for every page and and it is disabled but I’m still getting Page Excerpts. I’ve used Flatsome many times and never had this problem.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

After installing the latest Woocommerce and Flatsome update i can no longer load my UX Builder? This was working perfecttly fine until the update. I am getting NS_ERROR_FAILSURE in the web console panel

Hi,

Can you submit a support ticket here?

Hello, could you please have a look on ticket id: 84090

Hi,

Your ticket is being reviewed and will be replied soon.

Hello, Is it compatible with this WooCommerce Measurement Price Calculator?

attached the link: https://docs.woocommerce.com/document/measurement-price-calculator/?_ga=2.239637317.791807695.1553851589-1289397559.1553851589

I also want to know if this product is refundable because I want to compare it with Woodmart about the speed subject and the compatibility of the plugins ill use.

The reviews that I rade all over the internet shows that your theme speed is really good but I didn’t found in the examples of your themes an example of themes like the stunning example for home design and maintenance store that woodmart offers I attached here link to the exact example that I want to create my store Example 1: https://woodmart.xtemos.com/ (heavy with mega menus) Example 1: https://woodmart.xtemos.com/demo-light/?opt=light (Light without mega menus)

I really like the Mega menus so please let me know if I can do the same with your theme but less heavy. This is my current website: www.https://dlux.co.il/ ( i don’t have a lot of products there it’s 300 products total.

Please let me know A.S.A.P because I want to buy your theme.

Thank you

Hi,

There are many plugins in the market as you mentioned. Flatsome supports Woocommerce Extensions. Others have not been officially tested.

You can check the Envato Refund Policy to see if it covers your condition.

Flatsome doesn’t have such a built-in vertical mega menu. You’ll have to use a 3rd party plugin like Ubermenu.

Hi, my customers can’t see their orders in “My Orders” tab. How can I fix it?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi!, I have a little doubt, why when I modify the translation of woocoommerce (path / public_html / wp-content / languages ​​/ plugins) but only lasts a few hours the modifications and returns to original without changes???. Nice job!! excellent theme

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Thank you.

Looks like it’s a bug of WPML. Please take a look at here and contact the WPML support.

Since the last theme update, I suddenly have problems with adding products to the cart, it says product was added to your cart, but cart is empty, please check this.

Hi,

You need to wipe out all caches (plugin, browser, web server, etc.) after every update of a theme or plugin.

since the last theme update, I suddenly have problems with the view of the description and rating. I suspect its a bug, can you check this. I could only solve it now by switching to section.

Have you updated WooCommerce also?

You need to wipe out all caches (plugin, browser, web server, etc.) after every update of a theme or plugin. Can you try that?

Certain CSS attributes on tags are causing headings to not appear on the front end, though I can see them in the UX Builder. Specifically, these lines:

.section-title b {
    display: block;
    -ms-flex: 1;
    flex: 1;
    height: 2px;
    opacity: .1;
    background-color: currentColor
}

.section-title-normal b {
    display: none
}

.section-title-bold b:first-of-type {
    display: none
}

Is this caused by an update?

Hi,

UX Builder doesn’t load the CSS from the cache. Probably the CSS is cached on the frontend.

I am having issues getting the login to work correctly, It does not allow customers to register. id there anything i’m missing?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, after the latest update, we have several problems with the page. 1. General slumber 2. On the Product page, the extra images are not displayed.

But the problem still remains and me and others is having the problem.

It works now :-)

Thanks for letting us know :)

hi there how can i use page navication pluging with flatsome your theme is not supporting paginaton featured

when i put this code<!-nextpage-> in page text it dosen’t work i want to break post into multi page how can i do that ?

Hi,

Flatsome doesn’t support page split/pagination. You need to create a new page template (can modify a current one and rename the template name) in the child theme and place the code <?php wp_link_pages(); ?> right after the loop.

On the search results page the header overlaps the breadcrumbs. I’ve nailed the cause down to the “has-transparent” class attribute of the header, removing that fixes them from overlapping, but I don’t know how to edit CSS to do this. Can you please update the plugin to make disabling “has-transparent” an option in the header?

Hi,

You can disable that from Flatsome>Theme Options>Shop>Product Catalog -> Transparent Header.

oh wow! I searched forever and was looking at the header itself for the option! THANK YOU

I have fresh install , and I have found the add text doesnt show the text editor and can not save.

NS_ERROR_FAILURE: post.php:87 ReferenceError: tinyMCE is not defined

and I have found alot of people have this issue, does there is any way to resolve rather then extend my support? as I have paid this theme.

Hi,

We haven’t got any report about that. No tickets, no comment here or in our Facebook group.

Please make a plugin conflict test, disable all cache, update Flatsome to the latest version (3.8.3) and check again.

Can’t change the default thumbnail size after the new update. Why is that ?

Hi,

Please clear all caches (browser, plugin, web server, etc.) and check again. Also, make a plugin conflict test. There may be still a plugin hasn’t updated and incompatible with the latest version of Woocommerce. If still doesn’t work, try to upload the main theme files via FTP. There might be something wrong with the auto-update.

Yeah! Just wiped the master cache. Now it’s working as the way before :D Thanx mate :D

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