28333 comments found.
Dear team, I’m planning on buying your theme. I currently think about moving hosting company before I buy the theme. Do you have any suggestions for good hosting companies to choose from, in terms of 24/7 chat or call service and some that run your theme smoothly without hidden terms, limits on space or speed, etc…? Would be nice to get a honest and neutral opinion from experts from the field. It should be able to run 4 small to medium wordpress websites in one hosting package. Thank you
Hi,
Please join our official Facebook Community and get opinions of +16K active Flatsome users about the suggested hosting providers.
Ok, waiting for confirmation, thanks
WP-Rocket is having issues with latest version(s)... “Optimize CSS delivery” can’t be used unless you add “SMOF” to the “Excluded Inline JavaScript” section and save.
Suspect it’s the call to https://fonts.googleapis.com/css?family=Lato:regular,default%7CLato:regular,default%7CLato:regular,default%7CDancing+Script:regular,default
... that’s causing it.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi,
I am also having trouble removing the zxcvbn.min.js file from loading. I use woocommerce and I have put the snippet in my function.php to remove this file from coming up by woocommerce, I also removed the lightbox of the login from my page and even tried your plugin that you suggested but nothing worked.
Please help, it seriously decreases my webiste and I see that it is a problem for a lot of people since a long time.
Best regards,
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
hi, How do I fix picture heights as flatsome?
https://snag.gy/Ww3Grf.jpgHi,
Woocommerce lets only to set image width for products.
Hi, how did you solve this? Is there a suggestion?
Anyone tell me why the infinite scroll has stopped working since my last wordpress update. If I turn it off in my t-shirt category I have 50 pages but when turned on only 25 products. It tries and spins but fails
Cheers
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Sorted, it was the update for the theme, sorry
Thanks for letting us know 
Hi Sir, I wanna translate the label “share on LinkedIn” and “Follow on Youtue” at social icon but i didn’t find it in translate file. Can you pls tell me where is it located? Thanks and Best Regards
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I sent Thanks
Why in the world am I getting Page Excerpts at the top of every page automatically??? I checked Screen Options for every page and and it is disabled but I’m still getting Page Excerpts. I’ve used Flatsome many times and never had this problem.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
After installing the latest Woocommerce and Flatsome update i can no longer load my UX Builder? This was working perfecttly fine until the update. I am getting NS_ERROR_FAILSURE in the web console panel
Hi,
Can you submit a support ticket here?
Hello, could you please have a look on ticket id: 84090
Hi,
Your ticket is being reviewed and will be replied soon.
Hello, Is it compatible with this WooCommerce Measurement Price Calculator?
attached the link: https://docs.woocommerce.com/document/measurement-price-calculator/?_ga=2.239637317.791807695.1553851589-1289397559.1553851589
I also want to know if this product is refundable because I want to compare it with Woodmart about the speed subject and the compatibility of the plugins ill use.
The reviews that I rade all over the internet shows that your theme speed is really good but I didn’t found in the examples of your themes an example of themes like the stunning example for home design and maintenance store that woodmart offers I attached here link to the exact example that I want to create my store Example 1: https://woodmart.xtemos.com/ (heavy with mega menus) Example 1: https://woodmart.xtemos.com/demo-light/?opt=light (Light without mega menus)
I really like the Mega menus so please let me know if I can do the same with your theme but less heavy. This is my current website: www.https://dlux.co.il/ ( i don’t have a lot of products there it’s 300 products total.
Please let me know A.S.A.P because I want to buy your theme.
Thank you
Hi,
There are many plugins in the market as you mentioned. Flatsome supports Woocommerce Extensions. Others have not been officially tested.
You can check the Envato Refund Policy to see if it covers your condition.
Flatsome doesn’t have such a built-in vertical mega menu. You’ll have to use a 3rd party plugin like Ubermenu.
Hi, my customers can’t see their orders in “My Orders” tab. How can I fix it?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
how to fix? I used amazon pay plugin.
Screenshot
https://drive.google.com/file/d/1_lQ_pq152VFuOscy8AvfdYLiEQvzeEn4/view?usp=sharing https://drive.google.com/file/d/18jfJwLghZpokz0rTCuZmScXkM9WnQVkg/view?usp=sharingHi,
Can you please submit a support ticket here?
Hi!, I have a little doubt, why when I modify the translation of woocoommerce (path / public_html / wp-content / languages / plugins) but only lasts a few hours the modifications and returns to original without changes???. Nice job!! excellent theme
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Thank you.
Looks like it’s a bug of WPML. Please take a look at here and contact the WPML support.
Since the last theme update, I suddenly have problems with adding products to the cart, it says product was added to your cart, but cart is empty, please check this.
Hi,
You need to wipe out all caches (plugin, browser, web server, etc.) after every update of a theme or plugin.
since the last theme update, I suddenly have problems with the view of the description and rating. I suspect its a bug, can you check this. I could only solve it now by switching to section.
Have you updated WooCommerce also?
Yes
You need to wipe out all caches (plugin, browser, web server, etc.) after every update of a theme or plugin. Can you try that?
Certain CSS attributes on tags are causing headings to not appear on the front end, though I can see them in the UX Builder. Specifically, these lines:
.section-title b {
display: block;
-ms-flex: 1;
flex: 1;
height: 2px;
opacity: .1;
background-color: currentColor
}
.section-title-normal b {
display: none
}
.section-title-bold b:first-of-type {
display: none
}
Is this caused by an update?
Hi,
UX Builder doesn’t load the CSS from the cache. Probably the CSS is cached on the frontend.
I am having issues getting the login to work correctly, It does not allow customers to register. id there anything i’m missing?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, after the latest update, we have several problems with the page. 1. General slumber 2. On the Product page, the extra images are not displayed.
Hi,
Can you please submit a support ticket here?
Yes.
I got this message. Hi there,
- This is an auto-generated message -
Unfortunately, the system found your license support entitlement to be expired. Kindly extend your support time limit and create a new ticket.
Ticket status: Closed
But the problem still remains and me and others is having the problem.
It works now 
Thanks for letting us know 
hi there how can i use page navication pluging with flatsome your theme is not supporting paginaton featured
when i put this code<!-nextpage-> in page text it dosen’t work
i want to break post into multi page how can i do that ?
Hi,
Flatsome doesn’t support page split/pagination. You need to create a new page template (can modify a current one and rename the template name) in the child theme and place the code <?php wp_link_pages(); ?> right after the loop.