1743 comments found.
1 trouble & 1 question
Hola!
I installed and use WP Native template with satisfaction – only I met 1 trouble with awesome icons which are not displayed in any kind of view.
It is possible that it is not a trouble of the theme but trouble of hosting or the Simple SSL plugin – I am not sure but I am writing to you with a little hope you have met with kind of trouble and could help me. Some facts: using SSL, WP 5.2, php 7.2, newest update of Native incl. theme plugins.
And second thing: I did not not use any pre-built template and I use a child theme 1.0 and realize that using left side menu /header#12/ in mobile there are zero margin. Pls could you help me with that or could you give me a hint to edit this without a new css rule.
Thanks a greetings!
oeoe
p.s. I have wrote a message couple days ago and I am not sure what happened with it cause I didnot find it among comments nor among emails ,,, so if I am repeated only one answer is enough 
THanks
Hello Oeoe!
Seems we have got the same request via ticket and emailed you back, please check https://dfdevelopment.omnidesk.ru/user/cases/record/805-962484/ you also should get auto-respond with the password and our respond directly in your inbox. Please recheck your email and junk folder.
Please check the response and email us back.
Best regards,
DFD Support Team
Does this theme work ok with NextGen gallery?
Hello Tina_H!
We never tested our theme on compatibility with this plugin. Could you please forward the details of this request here and our support will check it for you.
Best regards,
DFD team.
Hello!
Is Native compatible with wordpress 5.2?
Thank you!
Hello Avrcata!
Theme is compatible with the latest Wordpress.
Best regards,
DFD Support Team
Hi, Why all demo pages can’t upload in shop-second layout ? I want all pages in your theme.
Hello Mjsteadfast!
In this case, you need to import 27_pages and 26_home, we recommend you to use Wordpress importer if you already have content on site. Please check this article for detailed instruction.
Best regards,
DFD Support Team
ok. Thank you
I want to import only E Commerce shop second all pages with products. not all 26 home. Please give me your email address.
So you need to import Shop second, all products included to this demo will be imported. As for the email, you can contact us via submitting a ticket.
Best regards,
DFD Support Team
I send ticket. Please reply me as soon as possible
Will get back to you as soon as possible.
Best regards,
DFD Support Team
hello Native Team, how can I update the theme without remove the old installed one and reinstall the new? Is there any risk of loosing my content?
Hello Dkhoan!
Please check this article > update via FTP.
Please submit a ticketon the support forum and clarify the link to the site and WP, FTP access details if our help needed.
Best regards,
DFD Support Team
i love this theme. But I require the Gallery to also have a Content field (like the big content field that we have in Posts/Pages). How to do that? Totally lost here, although I do know PHP
Hello Ravi000!
You can use Portfolio items as they suppose to have descriptions, you can also add WPBackery module before or after the portfolio item. More details about portfolio items creation you can find here.
Best regards,
DFD Support Team
Thank you. I already use portfolio items for a different information in that page. Do you think I can change gallery to have a WP Backery module as well?
The galleries by default are not supposed to be created with WPBackery. In this case, you will need to modify theme files.
Best regards,
DFD Support Team
I have a custom header where I set a different top banner depending on the page I’m editing. But when I resize the window, the body content is appearing as a solid box that overlays the top banner (instead of acting as one united page), also the banner appears with a line underneath it. I’ve tried all different settings but can you advise how to sort this please?
Hello Tina_H!
Could you please submit a ticketon the support forum and clarify the link to the page where the issue can be seen? Please clarify the WP access details as well.
Best regards,
DFD Support Team
When I enter my purchase code, it doesn’t recognise it, so I can’t access support =(
You are already a member of the support forum so cannot register for the second time http://prntscr.com/nka1w1. Please reset password or login with the details you have used for registration.
Best regards,
DFD Support Team
Hello! Everything ok with wordpress 5.2? Any updates coming soon now that also visual composer has been updated? Do you have an ETA? Thanks 
Hello Formidaweb!
The theme is compatible with the latest wordpress. The plugin will be added to t heme updated, however, we do not have any ETA. Could you please submit a ticketon the support forum and we’ll be able to share the plugin with you?
Best regards,
DFD Support Team
Your documentation states that there should be an option called ‘Link Typography’ under the ‘Text Typography’ area but it isn’t there? I’m looking to change the colour of text links – thanks.
Hello Tina_H !
The link color is inherited from Theme Options > Styling Options > Main site color.
Best regards,
DFD Support Team
Thank you.
Always welcome!
Best regards,
DFD Support Team
Hi there, any obvious reasons why related posts might not show up on a single post page? They do exist and I have them turned on in theme options and the single page option too, I’m sure it’s something stupid I’m not doing!
Hello Tina_H!
The related posts are displayed on single posts page according to the category and tags assigned for each post. Please make sure you have added tags to posts. Could you please submit a ticketon the support forum and clarify the link to the site and WP access details? We’ll check the posts for you.
Best regards,
DFD Support Team
Ah ok, I’m not using tags – any way they can work on chosen categories alone?
There is no option to change posts relations at the moment.
Best regards,
DFD Support Team
That’s a shame, thank you though.
We’ll add your request to our wish list.
Best regards,
DFD Support Team
Thank you x
Always welcome!
Best regards,
DFD Support Team
Hello Ellen! I have another issue with the mobile menu, in a ONE PAGER website when you click on the menu, stays open, it sould close after you click on the link. Now stays open and it has to be close manualy. where is the option to select one page scroll navigation in the mobile version? cause i check everywhere and i cand find any option, how works in your tehmplates? in the case you don´t have that option, can you provide me a code that close automaticaly the mobile menu after clicking on a menu link?
Thanks a lot!
I just recheck your two onepage model templates and the menu is not working to navigate between the sections. you can see it here “http://nativewptheme.net/tenth/#section-portfolio” and here “http://nativewptheme.net/eleventh/”
Hello Dlascasasb!
There is no option to close the menu automatically when anchor menu is used. Could you please submit a ticketon support forum and we’ll check what can be done?
Best regards,
DFD Support Team
And how is supposed to work on the one page websites?
The way you can see now. The item scrolls to anchored section and the menu can be closed with the x icon or by touch out of the menu.
Best regards,
DFD Support Team
WOW! but that is really BAD! cause i have no opacity on my menu, so when you click, nothing happens, and seems like issues. are you sure this is not an issue? i can’t belive you did not think on this when you programmed the theme. i open a ticket and write you a message 794-381124 – 557-162868, thanks a lot!
this problem happened in both versions, Mobile and Desktop, and i want the solution for both versions! thanks a lot!
I do not mind the menu animation, i just want this to work like its suppose to work, so, for me would work if when you click disappear/ hide the menu(section) with no animation and goes to the anchored section. in the most simple way, no complications! Thanks!
HERE is how is suppose to work “https://norebro.colabr.io/demo28/” as you can see the menu dessapear with the same animation and goes to the anchored section!!!!!!!!!
It supposes to work this way, you can try to use another header style, for example, Header style 2 http://nativewptheme.net/home/second-header-example/ or Header style 10 http://nativewptheme.net/home/tenth-header-example/.
For the mobile menu you can try the following JS code:
<script type="text/javascript">
(function($) {
var customSidrClose = function() {
$('#sidr .mega-menu-item:not(.has-submenu)').find('.menu-link').on('click touchend', function() {
$.sidr('close');
});
};
$(window).load(function(){
customSidrClose();
});
})(jQuery);
</script>
Add the code to Theme Options > General Options > Custom CSS/JS > Custom JS.
Best regards,
DFD Support Team
Im so sorry, but this is not working for me, I buy this theme cause I love the design of exactly that kind o header, so you are selling an incomplete theme, i´have been working 3 month on this and I WILL NOT change the header, as you can see this example “https://norebro.colabr.io/demo7/#” it works for them, if they can do it, you can do it too!!! i´m not taking a no for an answer. You sould take this feedback! this will make your product better!!!! now is incomplete.
There is no such feature in theme for now for header style you are using. We’ll add your request to our wishlist. Have asked IT team to check your request and email you back as soon as go any feedback.
Best regards,
DFD Support Team
Your Reply should be “We are working on it” not saying “There is no such feature in theme”, you know this is not good, If you sell ONE PAGER version on your theme, sould work as you sell it! so if you dont provide that option you should retrieve that feature till you provide complete product. Cause i buy it for the ONE PAGE version.
i´m really tired. and this is not the first issue with you guys! you have a beautifull theme!!!!! you sould work on that flaws!!! and make it better!!! this is not good! you know it! Thanks a lot!
We’ll take your feedback into consideration. Our demo works the same way as your site as all features presented on site can be used on site. As we can see, you do not use One page scroll version on site, just Page builder with anchors, so not sure what do you mean by: “l ONE PAGER version on your theme, should work as you sell it”, could you please clarify?
Best regards,
DFD Support Team
No, your DEMO DOES NOT WORK as you PRESENT IT for god sakes!, in the case your demo works we weren´t have this conversation, check it yourself!!!!!
My site have only 3 section with anchors is really simple thing, i had selected the header 8 and 9, that i have to fix also myself to work.
Aslo your one page Scroll version is not convincent, and you can´t controle the scroling between sections. (so i just deprecated that option) and you can check it yourself on the desktop version of your demo:(http://nativewptheme.net/eleventh/#section-1)
i bet you to ckick on a 13 inch screen the last buttom "ORGANICALLY GROW THE HOLISTIC WORLD" on the first try!when i say “l ONE PAGER version on your theme, should work as you sell it” is simple:
- I have one simple page with anchors (ONE PAGE NAVIGATION website) - i just want to go from one section to another section “like all the themes on this platform already do” - i just cant navigate cause the menu does not hide when you click on it
is that clear for you guys? ... are you mocking me? because you sound like im crazy and i´m the only one who is seeing flaws… that are at first sight!
thanks so much for your comprehension, and your concern.
There is no anchor menu on demo http://nativewptheme.net/eleventh/(as well as on the tenth demo) and the regular menu is working. Please make sure you have followed the instruction while creating anchor menu http://prntscr.com/nl0xlu. We cannot check your anchors as now you have the page with Page builder page template.
Best regards,
DFD Support Team
so you are saying that you sell a ONE PAGE demo without Anchors Menu? OMG this is so funny. How supose to work a One Page website with an anchor menu? Guys… what´s happening, who is in charge of these answers ?
So you don´t even know that a ONE PAGE demo sould work with achors? God Sakes! this is too much (XD)
look this is an example of a ONE PAGE should work “https://norebro.colabr.io/demo28/”
The anchors works with one page but we haven’t created anchored menu with the one page scroll as demo presentation. Just create a menu as described in the documentation article (like displayed on screenshot https://prnt.sc/nl0xlu) and your anchor menu will work with one-page scroll page template.
Best regards,
DFD Support Team
With the code you provide me Works 100%! i love this theme! and im glad to contribute to make it better! Thanks a lot!
Thank you for the feedback!
Best regards,
DFD Support Team
Hello,
From your different demo how can i easily pick the blocks i need and use them to create my own theme combined with your blocks apart from demo content using the WordPress importer? Remove or add elements ? About Wordpress importer (Untested with my version of WordPress) ?
Thank you
Hello Mokmo!
Currently, if you need to mix the layouts, please follow the instructions below:
1. Please, open the page editor of the layout from which you need to take some part.
Please, remove all the unnecessary elements keeping the content you are interested in.
After this, please switch to the ’Classic mode’ and copy the shortcode of the content.
Copy the shortcode you’ve received.
You may NOT save changes, only copy the code and refresh the page. So you’ll keep the page as it was before.
2. Please go to Pages > New page > and by switching to classic mode, please paste the shortcode you’ve copied and switch back to the ‘backend’ editor.
So you’ll get the copied content on a new page.
3. The same content can be added to the already existing page. Simply switch to classic mode, find the end of the shortcode and paste the copied one and switch to backnend editor.
By drag and drop you may change the position of the new elements.
Best regards,
DFD Support Team
Hi, how can I associate the header style chosen with the tag Portfolio?
Another question, how can I insert a Contact form in the “item portfolio” example under “description setting”?
Excuse me another question, if I wanted to show the category names in “item portfolio” how can I move the block from top to bottom es instead of tags?
Hello FabioAl!
As for the header for the Portfolios, please check Theme Options > General Options > Layout settings > Single posts header. As for the Contact form in portfolio just enable WPBackery for portfolios in WPBackery settings > Role manager > Post types – set custom and mark Portfolio http://prntscr.com/nknutw. As for the category name, it cannot be replaced to the bottom of the item.
Best regards,
DFD Support Team
For “Contact form” speech I explained myself wrongly, I would like to insert the module in the “description setting” block which can be on the left or right of the portfolio item instead of the Buttun. In the various fields Section title / Section content etc. I tried to insert the [shortcode] of the conctat form but it probably only accepts text.
How do I enter it? Can I just change the code?
Thank you
You can add WPbackey modules and place them above or under portfolio item content http://prntscr.com/nn5xr8, shortcodes cannot be added to “Section content”, only text can be added there. You can check this example, we have added contact form under portfolio item content.
Best regards, DFD Support Team
Having issues with this theme…can’t login to support as it won’t accept my purchase code, having trouble with changing settings as it hangs, can’t seem to remove large banner from blog page and new account login isn’t working…
Is it possible to slow down the scroll speed?
Hello Tina_H!
You are already a member of the support forum so cannot register for the second time http://prntscr.com/nka1w1. Please reset password or login with the details you have used for registration.
Could you please contact us via Envato contact form and clarify the request. As for the page scroll speed, there is no option to change it.
Best regards,
DFD Support Team
Hello,
Thanks for your reply.
Below is the link of the website which i would like to change the link onto the logo found in the footer.
http://bluepool.mu/Gratefully if you could advise.
Thanks Rod
Please contact us via ticket and clarify the access to the site. We need to check your settings.
Best regards,
DFD Support Team
Hello,
I shall be grateful if you could help me change the link onto the logo found in the footer please.
Many thanks Rod
Hello Rod!
Could you please submit a ticketon support forum and clarify the link the the footer in questioning as footer can be created in different ways?
Best regards,
DFD Support Team
Hi, two questions about Portfolio page options> Categories and tags dropdown. 1 / How can I disable author of drop-down selection? 2 / How can I center the Categories and tags dropdown block on the page?
Thank you
Hello FabioAl!
1 There is no such option. You can try the following CSS code:.click-dropdown:last-child{
display: none;
}
2There is no such option. You can try the following CSS code:
.blog-top-block{
display: inline-block;
margin-left: 50%;
transform: translateX(-50%);
}
Add the codes to Theme Options > General Options > Custom CSS/JS > Custom CSS.
Best regards,
DFD Support Team
Fantastic! Super fast. Thank you
Always welcome!
Best regards,
DFD Support Team
Hi there, I have a question around the custom header (currently have a local install so cant give access).
I have created two headers – one dark and one light and I apply these to specific pages depending if I want dark or light.
I have a problem with the button, I need a button that has a border and transparent background. The border/text need to be white when dark bg and black border/text when white bg. How can I specify a class to the button for these two instances in theme options or should i just do this in the page CSS.
Second important problem I am having is how to apply the CUSTOM HEADER to portfolio and blog posts. I have searched for the setting but cant find it.
fixed the first problem
Hello Aishadani!
You will need to modify the button with the CSS code. You will be able to help you with the code when the site will be live is our assistance needed.
As for the header for portfolio and blog posts, please check Theme Options > General Options > Layout settings.
Best regards,
DFD Support Team
Thankyou that worked – button border is still not correct…but will reach out when i go live for more help.
Thank you for the feedback. We also recommend you to check Default button options in Theme Options > General Options > Default button options.
Best regards,
DFD Support Team
Hi there,
i read you instructions here
http://nativewptheme.net/support/first-steps/demo-contentand want to know where i can access
themeforest-19200310-native-powerful-startup-development-tool
this tool is not available when i download the package from themeforest -
Hello Aishadani!
It’s the name of the zip archive you can download on themeforest (not only the theme but whole theme package). Please recheck and let us know.
Best regards,
DFD Support Team
Thankyou just noticed this.
Always welcome!
Best regards,
DFD Support Team
WHen an update for WP Bakery is available do I call you guys or do Ineed to purchase their license?
Hello Nexgraphics!
There is no need to purchase plugins as it’s included to the theme, to update the plugin you need to update the theme first. Please check more details here.
Best regards,
DFD Support Team
