23241 comments found.
already submit support ticket
Hi,
Now, Please be patience, once your ticket will resolved, you will get the reply of your ticket, we have higher then normal amount of tickets in our Queue so once your ticket number will arrive you will get the reply. So please be patience.
Thanks.
Is license key required to install the theme or demo or default plugins
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, The License key is required for Installing the Plugins and Importing Demo content.
Thanks.
Hi there, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
Moesha
Hi,
I have flushed your IP, Please retry to activate the Theme with the same purchase code.
Thanks.
it´s fixed. thank you very much… 
Most Welcome!..
Hi guys,
47984 & 47926 – ticket id, the recent products image not showing, and thumbnails in the product details page on clicking not changing images issues.
Please review this, as its a little urgent.
Thanks in advance.
guys recent products even after resetting everything is showing like that. need urgent help,
Hi,
We have already replied both of your tickets, Please check the tickets reply and if you have any issue remaining then please generate a fresh new ticket for ever single new issue you will face as this is our system requirements and we will help you in sorting out your remaining issues as well.
Thanks.
hi, Help, please. I added some products to my site but when I select an option, from the second option filed, it keeps spinning and the add to cart button became inactive.
https://woodencrafts.com.au/product/birds-7/.I tested by switch the theme to default theme and it works fine.
I check on online with all suggestion but not of them work?
What am I doing wrong?
Hi,
Can you please once follows these steps listed in this thread: https://themeforest.net/comments/21944535
I am sure your issue will automatically solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/01/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I did what you suggested in the post but it doesn’t help. As mentioned when I switch to the default theme 2019, it works fine? It seems to be an issue with your theme?
I had been working on this site for 6 months and had not yet had a chance to use the support. Will buy support if I find any problems with the theme after this.
Just in case you need to know, I am using theme Version 4.11.2 and the latest version of wp and woocommerce.
Hi,
There is no issue with the Theme, You can check it on the Live Demo’s site and on my test site as well here: http://hubdatasolutions.com/pearl/porto/shop2/
You will not find the issue which means the issue is only on your site which may be the hosting/server issue, Can you please check once again the latest Theme on a fresh new WP without any third party plugin, I am sure you will not find the issue then contact your Live site hosting provider and ask your hosting provider to solve the issue for you.
Thanks.
Hi, Thanks to your reply. I had recreated the product with variations from scratch and the issue occurs again.
As I mentioned in the early post when I change the theme to the default 2019 theme, it works without a problem.
So this has to be an issue with your theme.
Can you please advise?
Hi,
Have you tried to check our Live Demo and my Test site? If yes then please let me know have you found the same issue on our Live Demo and my test site as well? If no then it means the issue is only on your site right, So for finding the exact cause we have to debug your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/01/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, testing on your demo site doesn’t mean there is no issue with the live site.
If it is an issue with my site why would it work with the default wp theme 2019?
I will purchase support if I need help with an issue that is not related to your coding issue. This is an issue with coding and you should make sure the coding works outbox.
I had updated to the latest theme and updated woocommerce as suggested, go the extra mile set up the product with 44 variables to test it and the same problem happens.
Please advise.
Hi,
I also provided you my test site URL as well, and also tested my colleges sites as well, but do not finds the issue, This is sure that the issue is only on your site, not in the Theme, Please contact us through our support system with your site WP Admin Login details so we will check and notify you why the issue is occurring on your site only.
Thanks.
first ever support ticket submitted, please help.
Hi,
Now please be patience, Once your ticket will resolved, you will get the reply of your ticket.
Thanks for your understanding.
Hello there,
Even i run all the speed optimization wizard, after the update (4.11.2), my site is really slow! Can you please help to give some speed there because its unbearable slow!!!
Please check:https://cutandcook.gr
Hi,
The Speed of the site is something which can be achieved using Customization, So I only able to provide you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, You can contact our Customization team at nicework125@gmail.com for paid Customization services.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/04/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
This is P-Themes Support:
A Message to our Customers:
A Message to our Customers:
Please download the latest Theme again from your ThemeForest Account and update if on your site manually and then follow the steps listed below:
WooCommerce 3.6 updated the table structure. So you need to update the woocommerce table structure as follows.
1. Should Update WooCommerce database according to latest woocommerce 3.6 release. There are 2 methods, you can try one of them.
- First Method: Please update woocommerce database in WooCommerce -> Status. You can find “Tools” tab in the upper tabs. Please click “Update database” here.
- Second Method: If you update Porto Theme to the latest version, you can see the notice to update the WooCommerce database. Please click Update WooCommerce Database here.
2. Clear Transients: After update the db, you need to clear WooCommerce transients in WooCommerce -> Status -> “Tools” tab ->WooCommerce transients.
This will resolve many of your issues related latest WooCommerce on your site.
Hope this helps.
Thanks.
Hi! I updated the theme from 4.9 to 4.11 and all styles are broken. Can you help me?
The theme structure does not work
Theme options do not save
Hi,
Can you please try once, after deactivating all the third party plugins and removing the server, site and browser cache, I am sure your issue will resolve and then again activate all the third party plugins one by one and check which one is creating an issue on your site and if the issue will not be resolved then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you but after extending your support extension because your 6 months of support period is expired from 14/05/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, dear Author! The other day, almost decided (with my client) to buy your other theme (for their site) – Venedor, but it turned out that it is no longer there .. Now we are thinking about this (Porto) – but what if it also ceases to be supported? Why, by the way, did Venedor disappear?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, Sorry to say that but the Venedor WordPress has been removed from Envato because of Old design and some issues, Please purchase Porto WordPress instead of Venedor now.
Thanks.
Hello,
I’m wondering how it is determined how the short description is shortend on product category pages? For example: https://www.tezen.eu/produkt-kategorie/gruener-tee/ For some products it is shortend two times. Most descriptions are two sentences long, others are random. Is there a way to control the length of the short description on the category page?
Thank you
If it is not possible to customize the length of the short description which is displayed it would also be helfpul for me that always the complete short description is shown. thx.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
Thanks.
Hello,
this works for the description if I view the product archive in grid view. But in LIst view it hasnt changed anything. Any idea how I can apply this for List view as well? thank you
Hi,
Can you please us the screenshot of your issue for better understanding.
Thanks.
On this link you can see a screenshot of above mentioned page in grid view and in list view: https://www.dropbox.com/s/w7jg5xzae3vk007/Unbenannt-1.jpg?dl=0
As you can see in grid view the complete short description ist displayed. In List view the short description is shortend.
I would like to have also the full description in the list view. Is it possible? thank you
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.list li.product .description {
-webkit-line-clamp: 10 !important;
}
Thanks.
How can i remove the “grey” border in products archives? In skin option Porto have no feature about this? Need to use CSS?
Hi,
Yes, you have to use the Custom CSS for that, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.product-image {
width: 99.9999%;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
That’s not working: https://lunaticamilano.it/negozio/. I still see the grey border.
Solved with .product-image {width: 99.9999%; border-style:none;}
Sound’s Good!..
hi i need help, how to change banner top on my pages im using demo restaurant
my link website : https://bokslicious.id/company-profile/
capture : http://prntscr.com/ng0cta
thank you
Hi,
Please edit your page and scroll below, you will find Skin Option for the page and under Skin Options >> Breadcrumbs you will find the Image has been set as a background Image so you can change it from there as per your requirements: https://pasteboard.co/IbzO1FI.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello! Did you see the direct message I sent you here? Best regards
Hi,
Can you please explain your issue more clearly for my better understanding.
And also please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
I sent you a message on your profile page here. Can you see it? thanks
Hi,
No, I do not get it, Can you please share your issue via our email newsmartwave@gmail.com included this thread URL as well so we will check and respond you asap.
Thanks.
Hello! Email sent. Please, can you see if that is possible? Thanks!
Hi,
We have replied your email. Sorry to say that but this is not possible and not we are offering any of the discount on the product purchase.
Thanks.
hi. Why i have a different stickyhead color? i have black on desktop version and white on mobile. What i have to do please?
Hi,
I have just tested your site at my end and finds it works perfectly fine at my end on Desktop and Mobile version as well, I think it is just the cache issue at your end nothing else, So please check your site after removing the server, site and browser cache of mobile, I am sure you will not find the issue and if yes then please contact us through our support system with your site WP Admin Login details and the screenshot of your issue so we will check and solve the issue for you.
Thanks.
Hello. Just quick question. I love your color swatches but i prefer this plugin https://getwooplugins.com/documentation/woocommerce-variation-swatches/ because it offer more options i need.
My question is should i and how to disable your color swatches functionality?
Hi,
You can turn it OFF from Appearance >> Theme Options >> WooCommerce >> Single Product as showing in this screenshot: https://pasteboard.co/IbtO7ej.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/06/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I’m looking for template formy new website. Could you give me permission to see backeditor ? I would like to check your capabilities:)
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible to check the backend before purchasing the Theme, You can check our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
and all the Plugin Compaitable List confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
I have some questions: 1. My website will be a catalog without buying mode. I would like to have categories list with category images with image and title(neccesarry link), in your theme only one option which i seen to do that is a fliop box? Can you give me another solution? 2.Can I insert tablepress table in to content tab on product page?Your theme is very good and I interested in.
Hi,
1. There are 2 Options for showing the Categories using Porto WordPress, and those are showing in this screenshot: https://pasteboard.co/IbzQUGo.png
and you can show the Category Title and Products under it on the Category Box on Shop/Category Pages.
2. We have not tested the tablepress plugin with the Theme yet, so you can try this but at your own risk and you can easily insert code/shortcode in the content and product page.
Thanks.
Unfortunately, I don’t like to use woocoomerce tool for that because my site will be only catalog without prices and buy possibility. Onlywhat I need is home page with child pages menu. AFter click on “products” it will move for page where you can find “categories” for example images with title which are linked to product page , and this is my question what solution can I have in your theme?
Hi,
If you will use WooCommerce plugin with our Theme then Porto WordPress provides the default functionality for using the site as Catalog Mode and you can show/Hide price/add to cart/read more/review from your site Catalog, and if you do not want to use WooCommerce then you can not create Products and Categories with the Theme.
And if you do not want to use WooCommerce plugin then you can use any third party but at your own risk as we do not provide our dedicated support for any third party plugin.
Thanks.
Tnak for very quick response! When I decide to make my site with Porto theme and woocommerce catalog plugin , product page can be edited using classic editor or WPBakery?
Hi,
You can edit the single product page using Classic Editor and WP Bakery as well.
Thanks.
Is the theme fully translatable?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, The Theme is fully translatable.
Thanks.
When buying a template, these plug-ins have to buy more? Revolution Slider ($19 value) plugin Visual Composer ($34 value)
There are 3 projects that suit your decision. I need to buy it once and use unlimited amount. Or for each site you need to buy your template?
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Revolution Slider
2. Visual Composer(WP Bakery)are included in the Theme Package, you will get those with the Theme Package.
And If you want create 3 projects then you have to purchase the 3 licenses of the Theme for every single site/domain, This is Envato policy you may wish to confirm from them as well.
Thanks.
Is there any admin demo, or screenshots? How can the checkout page be customized?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
No I didn’t purchase it yet. I compared it with journal theme for opencart and think the journal checkout looks nicer. So would like to know what can be customised with this theme.
Hi,
OK, Sorry to say that but you can not directly edit the Checkout page as it is an Archive page and coming from WooCommerce, and you have to use small Customization for Customizing the checkout page as per your requirements, Below given are some useful links for Customizing the Checkout page.
1. https://hollerwp.com/customize-woocommerce-checkout-page/
2. https://apppresser.com/woocommerce-checkout-customization-guide/
3. https://wordpress.org/plugins/woo-checkout-field-editor-pro/Thanks.
Hey, the cart item counter keeps spinning on my mobile site after I’ve ran the speed optimize wizard. I have now reset the changes made by the speed optimize wizard however the item counter does not get fixed. Can you help?
Fixed it – it was a cache plugin which messed it up.
Sound’s Good!..
