Hi,

Please edit your homepage you will find Porto Masonry Container and Porto Masonry Item in it, and a single Image element in it so please edit it and change anything as per your requirements: https://pasteboard.co/IbUBm9a.png

Thanks.
   

Thank you,

Most Welcome!

Hi,

If you want to change logo tag using Child Theme, you can use “porto_logo” filer in child theme’s functions.php as following.

add_filter( 'porto_logo', 'porto_child_logo' );
function porto_child_logo( $logo_html ) {
    return str_replace( array( '<h1 class="logo">', '</h1>' ), array( '<h2 class="logo">', '</h2>' ), $logo_html );
}

And regarding schema issue, we have already forwarded this to the development department and we are working on a new Theme update and soon you will find it fix with the upcoming future updates of the Theme.

The update of the Theme we have released was because for making the Theme Compatible with the latest WP Bakery and WooCommerce nothing else.

Hope you can understand.

Thanks.

Thanks for the code, it shouldn’t actually be a h2 either. A logo is not a heading, it is a logo. The correct tag would be a div or a span tag.

I understand, thank you for the prompt reply

Hi,

It was sample tested code you can Customize it as per your requirements.

And thanks for your understanding.

Hi,

Sorry to say that but this platform is only used for Porto WordPress support, Please contact on the particular forum for the particular product support.

Thanks.

Hi,

Sorry to say that but we have not tested authorize.net plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.

You can contact the plugin Support for your issue: https://www.authorize.net/support/

Hope you can understand our limitations.

And regarding Support extension, This is not in our hand please contact Envato and ask your issue/query from Envato they will help you in that case.

Thanks for your understanding.

Hi,

The issue you are facing is just the cache issue nothing else, This is because of the FVM plugin on your site, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Thanks.
   

Hi,

First of all Sorry to hear that, but you have to contact Envato for the License issue and Envato will help you in that case and then you have to contact us with the product purchased account, and I have tested the latest Theme with the same scenario as you described above by setting the Global Stock Management from WooCommerce >> Setting >> Products and also checked hide Out of Stock Products from there as well then from Products, after editing the variable product from inventory un-checked the stock management Options from Parent and set the single variation as out of stock and save changes.

It is working perfectly fine at my end on my test site, The Product did not disappear only the particular variation as disabled.

So Please make sure that you are using the very latest version of the Theme and Plugins if not then follow this thread: https://themeforest.net/comments/21944535
Hope it will help you or once also try after deactivating all the third party plugins as well.

Otherwise, contact us via our support system but with your product purchased account.

Thanks.

Thanks for taking the time to look into this. I do have a copy of the site on /test/ where I can play around without breaking the live site. I updated everything, but the problem still exists.

However, I think the issue is with the theme – it’s currently v4.0.5 and I believe the latest is v4.11.2?

I’ll let the client know they need to purchase a new license so we can download the latest version.

Thanks again for the help, it is much appreciated.

Yeah, Sure and Most Welcome!..

Hi,

Now, Please be patience, once your ticket will resolved, you will get the reply of your ticket, we have higher then normal amount of tickets in our Queue so once your ticket number will arrive you will get the reply. So please be patience.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, The License key is required for Installing the Plugins and Importing Demo content.

Thanks.

Hi,

I have flushed your IP, Please retry to activate the Theme with the same purchase code.

Thanks.
   

it´s fixed. thank you very much…

Most Welcome!..

guys recent products even after resetting everything is showing like that. need urgent help,

Hi,

We have already replied both of your tickets, Please check the tickets reply and if you have any issue remaining then please generate a fresh new ticket for ever single new issue you will face as this is our system requirements and we will help you in sorting out your remaining issues as well.

Thanks.
   

Hi,

I also provided you my test site URL as well, and also tested my colleges sites as well, but do not finds the issue, This is sure that the issue is only on your site, not in the Theme, Please contact us through our support system with your site WP Admin Login details so we will check and notify you why the issue is occurring on your site only.

Thanks.

first ever support ticket submitted, please help.

Hi,

Now please be patience, Once your ticket will resolved, you will get the reply of your ticket.

Thanks for your understanding.

Hi,

The Speed of the site is something which can be achieved using Customization, So I only able to provide you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

Otherwise, If you want our paid Customization services, You can contact our Customization team at nicework125@gmail.com for paid Customization services.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/04/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

The theme structure does not work

Theme options do not save

Hi,

Can you please try once, after deactivating all the third party plugins and removing the server, site and browser cache, I am sure your issue will resolve and then again activate all the third party plugins one by one and check which one is creating an issue on your site and if the issue will not be resolved then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you but after extending your support extension because your 6 months of support period is expired from 14/05/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, Sorry to say that but the Venedor WordPress has been removed from Envato because of Old design and some issues, Please purchase Porto WordPress instead of Venedor now.

Thanks.

Hi,

Can you please us the screenshot of your issue for better understanding.

Thanks.

On this link you can see a screenshot of above mentioned page in grid view and in list view: https://www.dropbox.com/s/w7jg5xzae3vk007/Unbenannt-1.jpg?dl=0

As you can see in grid view the complete short description ist displayed. In List view the short description is shortend.

I would like to have also the full description in the list view. Is it possible? thank you

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.list li.product .description {
    -webkit-line-clamp: 10 !important;
}

Thanks.

That’s not working: https://lunaticamilano.it/negozio/. I still see the grey border.

Solved with .product-image {width: 99.9999%; border-style:none;}

Sound’s Good!..

Hi,

Please edit your page and scroll below, you will find Skin Option for the page and under Skin Options >> Breadcrumbs you will find the Image has been set as a background Image so you can change it from there as per your requirements: https://pasteboard.co/IbzO1FI.png

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/12/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

No, I do not get it, Can you please share your issue via our email newsmartwave@gmail.com included this thread URL as well so we will check and respond you asap.

Thanks.

Hello! Email sent. Please, can you see if that is possible? Thanks!

Hi,

We have replied your email. Sorry to say that but this is not possible and not we are offering any of the discount on the product purchase.

Thanks.

Hi,

I have just tested your site at my end and finds it works perfectly fine at my end on Desktop and Mobile version as well, I think it is just the cache issue at your end nothing else, So please check your site after removing the server, site and browser cache of mobile, I am sure you will not find the issue and if yes then please contact us through our support system with your site WP Admin Login details and the screenshot of your issue so we will check and solve the issue for you.

Thanks.