219 comments found.
Good day. I am writing you a bad review. Your theme in this build badly imports demo content with all included plugins. Further, from the plugins you leave only WooCommerce and Elated Core – and it somehow imports. But this is only the beginning, then everything is just beginning. Begin problems with the products page. Pictures with the goods, their description are not displayed, the footer is not shown, the header does not work normally. And this is on the products page. The remaining pages work fine. I spent two days to find an error in the code. Why do you sell unverified products? Why do you need a programmer who even specifies variables in one letter? – this evil.
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
Description for products is not displayed if there’s no description at all or it’s not properly imported. Footer is not displayed if you didn’t enable it for your products.
In either way, we located your request #1997467 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hi, I am waiting for 6 days for a reply to my ticket. Here is the question:
I would like to change default background image in blog posts. Right now there is a link to your server:
(kendall.elated-themes.com/wp-content/uploads/2016/10/title-single-pages.jpg)
I know how to change that on a single post, but how to change it globally so I dont have to change manually all of my posts?
ticket number: #1953212
Hi,
Sorry to keep you waiting, your ticket is already updated, please check it’s status.
Elated
Thanks for quick reply and resolving my problem
You’re very welcome.
I installed the Kendall theme and loaded the demo content. On the product pages, I noticed that when I click on the product’s images in the mini gallery, that the image doesn’t open in a light-box like in the original demo. Instead the website goes directly to the URL of the image. How do I get the light-box to work?
Regards
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
I am very happy to use themeforest themes so far. I just bought the Kendall theme. And I found 2 problems, I can’t run WPBakery Page Builder and can’t download the demo. Can I ask for help installing this demo on my website www.evamuliaclinic.com
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi,
I submitted the ticket yesterday. (Ticket #1939278 )
I’m waiting your help.
Rdgs
Hi,
Thank you for that. Support agent has been informed, your ticket will be answered as soon as possible.
Elated
Hi there. I decided to post comment even here. I posted ticket on your site 4 days ago and no one is replying to me. You said it’s going from oldest to newest but there is post old 3 days ago and you resolved his problem and mine not. How?
My ticket number is: #1924534 and I am trying to fix that issue by myself but your theme have a lot of problems as I can see. Problem with saving header, importing slider – it’s not the same and there is no way to fix it and I did everything in few installations like in your guide. So I have now new and fresh installation for your team.
Hope you will help me. 
We paid for a nice and elegant theme and we want to have that. Thanks!
Hello,
Thank you for reaching us!
We’re very sorry to keep you waiting, we’re having some increased activity over the past couple of days.
Indeed, you have submitted your ticket 3 days ago, however you replied to your own thread two more times, without getting a feedback from our agent, which is why your ticket got pushed down to the bottom of the query.
Anyway, we have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible.
Thank you for understanding.
Elated
Please check for help: https://elated.ticksy.com/ticket/1923218/
I have been waiting here for more than 2 days but still have no feedback for me. It seems that all support does not exist here.
No one seems to be here to support me. Three days have passed, I waited a long time.
Your support is so bad, I’ll let people know about this, if you still don’t consider and support me.
Hello,
We located your request #1923218 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hi, im trying to implement a costum order for my portfolio items. How can I archieve this?
Best regards
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hello there! I have a question before I buy the theme. Is it possible to change the colors of the theme? I wanna use shades of blue color instead of the golden tones with which the theme was built. Is this possible?
Hello,
Thank you for taking interest in our theme!
Yes of course, you can not only change colors, but alter layouts, columns, fonts, header types etc. etc. Everything you see is customizable to user’s needs and easily accessible from theme’s options panel.
If there’s anything else, please let us know.
Elated
Hello,
I purchased the theme and installed hairstylist demo content, but seems that WPBakery is not working because I don’t see the option in the Homepage top bar to “Edit with WPBakery Builder” and to drag and drop the elements from it in the Homepage, I can only add elements from the Backend editor.
Could you help me, please Regards,
Bryan
Hello Bryan,
Thank you for your purchase.
This is because the latest WP version uses Gutenberg as default page builder, so you see only shortcodes. To get back to WPBakery builder, you need to either update WPBakery plugin or install Classic Editor free plugin from Plugins > Add New. More reading: https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Anyway, we located your request #1880384 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
In Kendall theme, we didn’t find any page for customer registration. How can a user register in our site without purchasing anything? I need a “Register” and “Singin” button in our website.
Please give us a guideline to create a page for customer registration with your theme.
Hello,
Thank you for your purchase.
As you can see in our theme demo we didn’t include membership functionality by default http://kendall.elated-themes.com/
If you really want to implement this, you’d need to install some 3rd party plugin.
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
We need drop-down navigation menu up to 5th level for our website but we can not find any option to increase the sub-menu level. Also your demo is not showing more than 2nd level in the navigation menu. We have checked that all the menu and sub-menu items are rendering in DOM but it is not showing to the user. Perhaps you have set the limit in custom nav walker.
But we found that, 5th Level Menu is visible in Mobile/Responsive view? How this is possible that it is visible in Mobile but not in Desktop?
How we can we show up our navigation menu up to 5th level in Desktop?
Hi,
As you can see in our theme demo, our headers support up to 3 levels of menu items https://www.screencast.com/t/i0liAXEw Adding more levels for menu items would require changes in template files.
For further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
Thanks for the reply. I posted a message in Support Ticket to guide us on locating the file exact locations to modify.
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Elated
Thanks. Yes, I get reply but it doesn’t work as per instructions. updated them yesterday.
Hi,
We will forward your reply to our agents, for some quicker response.
Elated
I have posted a question 3 days on on Saturday 3PM and still now waiting for a reply. Support ID 1851811. The website dev work is getting delayed for this. Demo is not working perfectly as I expected. I followed all you mentioned in the manual.
Hello,
Thank you for reaching us!
We’re very sorry to keep you waiting, the number of support requests grew dramatically over the past couple of weeks. Support agent has been informed, your ticket will be answered as soon as possible.
Elated
Yes, I saw reply but the reply was given without going through the website in full.
So I already given a answer of his reply few hours ago and still now waiting for a 2nd reply back.
Basically I want to fix this Demo as quickly as possible. Its almost 4 Days running and I am unable to touch the website yet.
Hi,
We will again forward your response to our support team to help you out further. Thank you for your patience.
Elated
There is one last question form me, please forward it again.
Hi,
Please be patient, we don’t do live chats. Your ticket will be responded as soon as possible, however we’re not in a position to forward your replies the entire day. Thank you for understanding.
Elated
Yes I have patience… My job is to execute things on time. For that sometime, I have to knock door few times. From Saturday we are seating idle to get this theme work…..
They replied, but its half reply…Not complete.
Hi again,
We will surely forward your feedback to our team so they try to better understand how to help you. We appreciate the honesty and hope we’ll work this out successfully.
Elated
Thanks. Yesterday I posted my question and still waiting for a reply.
Hi Shivaji,
Sorry for the delay, we had some problems troubleshooting this issue on your side. Please check ticket status, we will fix the issue you’re experiencing in the next theme update. Thank you!
Elated
Hello, For the “Shop Home” format does not work to customize the logo (we’ve uploaded the images but the site displays the logo from your server (https://kendall.elated-themes.com/wp-content/uploads/2016/10/kendall-dual-dark-new2.png). I opened the ticket yesterday but no one answers. Can You help-me?
Best regards,
Hello,
We located your request #1850338 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hello I have a problem with google maps. The map always shows me an location in Australia ?? Also, the marker is not displayed. What can I do?
Hello,
We located your request #1844980 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hello,
your feedback does not solve my problem. I use a valid API key and the latest version of the Kendall theme.
strolle
Hi,
Your thread #1844980 already received response, please continue conversation on the ticket. Thank you.
Elated
Does this theme works on Wordpress 5.x?
Hello,
Thank you for taking interest in our theme!
Yes, of course, all our themes work with the latest WP 5 version. If there’s anything else we can clarify, please let us know.
Elated
The Elated Gallery module doesn’t add new pictures anymore since the wordpress update. I installed the classic editor, I can get to the point to select the pictures to add/upload once I click on “Add Images” it doesn’t do anything.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
We can’t edit any pages because of the Wordpress 5.0 upgrade. Can we get an update for wpbakery?
Hello,
Thank you for reaching us.
Since WordPress recently released new 5.0 version, we have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0.
If your theme is using an older version of WPBakery Page Builder, don’t worry. There’s a neat solution here: https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
We’re here if you need further help!
Elated
Hello there! I have a question before I buy the theme. Is it possible to import the menu with the demo content?
Hello,
Thank you for taking interest in our theme.
Yes, the entire menu is imported with demo content.
Elated
Great, and one last question. Is it possible to deactivate the shop functionality?
Hi again,
Yeah sure, why not. You’re not obligated to use shop at all.
Elated
I bought a Kendall Theme, I don’t know why the upload failed, the workpress display failed (The link you went to has expired)?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
In the meantime, perhaps you can find the answer in our official manual.
Best,
Elated
I’m creating my site with Kendall theme as I mentioned previously. Can I update my WP to 5.0 or it can be harmfull for Kendall stable work because 5.0 is missing in Software Version section.
Thanks!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi there! Just bought Kendall theme. I hope you got a documentation for it. Can you please give a link where is it? Thanks in advance.
Hello,
Thanks for your purchase!
Here’s an official manual http://kendall.elated-themes.com/documentation/
Elated
Thanks! I imported Demo Type All, but how can I return to default appearance?
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi! I need help with Kendall theme but I don’t see this product in Submitting a ticket. What should I do? And how can I remove top bar from mobile version? Because it doesn’t appear well ((
Hello,
Theme is on the list of supported items, please take a look -> https://www.screencast.com/t/DqrTRbjT
Themes are not sorted alphabetically, so you can’t search your theme that way. Themes are sorted by original release date.
You should log out from your Themeforest account and try to Submit a ticket through incognito mode in browser.
There’s no need to log in to forum, just hit “Submit a ticket” button and enter your purchase code.
Thank you, Elated
It did not help me.. It requires a registration, but I already have an account and my email already exist here.. But when I’m logged in, Kendall product in Submitting a Ticket just dissapear. Please help.
Hi,
As we stated above, please log out of your TF account and don’t log in, just click “Submit a Ticket”.
Elated
I did what you steted above, but after entering my purchase code there is a required field:
Registration You will need to register an account with us to get support.
Hi,
Yes, you need to register yourself on Ticksy before submitting a ticket. That account is not the same as you have on ThemeForest, but is linked due to purchase key.
Elated
Hi!
Please give me support in the ticket #1798906. I replied several times but nobody answered me 
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Elated
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