117 comments found.
Not sure I’d bother with the 12 month support plan. As someone who DID pay for 12 months of support and has 4 months left, I filed a ticket over a month ago because the favicon was throwing an mixed security warning. I updated the ticket three times since then but can’t seem to get a reply. Pretty good theme, but they are behind quite a bit on the WPBaker plugin, as well as some simple SEO fixes (such as making the Page Titles H1 tags by default). We’ve been mostly happy with this theme, but the support is what is ticking us off.
FA icons not working on all pages. Already have ticket NO reply
Still nothing from support!
Mobile Menu not like demo after doing steps in video. Ticket has been open ticket#1980436
Hello ,i would like to know how can i change the writting in english to french writting in my banner?
How to make sticky header visible when scrolling and on mobile ? thanks
menu works on all pages except the startup-home page, it shows a big block of white background with white text
no updates here or on your support system, i have a ticket open on both.
the menu doesn’t look anything like you have it, i tried to change the settings but I can’t make it look the same, I looked at the video and it doesn’t show anything about styling them.
Hi I get the following error after reinstalling the theme and WP Bakery plugin – “Could not copy file. js_composer/assets/lib/bower/font-awesome/fonts/fontawesome-webfont.svg”
Any ideas?
Thanks
Don’t worry, I managed to get it working.
I had to manually upload the plugin and it installed correctly.
Just leaving this here in case it helps anyone else.
where do I edit the ” [cdb_social_networks] ” info?
Hi,
If you mean how to change social icons, on order or which social icon to show/hide then you can adjust the settings on admin dashboard Theme Settings -> Social Networks.
If you have any other issue open a ticket – https://codebean.ticksy.com/
Thanks
Good night, I’m having the following issues:
1) The icons do not appear. How do I resolve this?
2) How do I set up Google Analytics in my theme?
3) Even performing the WPBakery Page Builder Settings update continues to report that it is with the old version. Can you solve this?
4º) Advanced Custom Fields PRO informs that it is not updated.
5º) The pages that have the vertical tabs of the option present problems when seen in the mobile version because it only shows the first tab, how do I solve it?
6º) In the blog as I show the name of the author of the post?
7) I have noticed the template a bit heavy in its use, I contacted my hosting provider and they told me it was the theme that was pulling too much, I even changed the domain and started a setup from scratch and still slow, by Please check how the theme can be optimized to improve performance.
Hi rnxti,
We’ve replied to your ticket on support forum. Take a look there please.
Thanks
All of the contact forms are broken. THe maps aren’t working properly. Can you send me a contact us page template to use minus the map portion?
Hey there,
Actually we didn’t notice any problem with contact forms. Maps may not be show properly as you need to configure Google Map API key. Otherwise you can have demo content – http://codebean.co/documentation/nuovo/content/
If you want sepearted content for contact page only, create a ticket here – https://codebean.ticksy.com/
Thank you
Is it possible to change the phone number and email address that is shown on the mobile phone menu when you set it to “Blank Menu”? How do change them?
.
Hey nassergazi,
I’m not sure if I got your question right. If you meant to change or hide contact information on mobile menu then you have it under Theme Settings -> Header -> Mobile Menu -> Mobile Menu Footer.
Thanks
Can not put bold in a text block or have bulleted list that work in 1.2. Otherwise the theme is good.
any news ?
Hi there,
We’ve also replied to your ticket on support forum. Take a look there please.
Thanks
no news here or on the forum…
Hi art_lyly,
Can you please send your ticket ID number and we’ll take a look.
Thank you
1881643
Hi,
Please take a look to your ticket, we’ve replied with a solution for your issue.
Thank you
Good afternoon, I need to know how the child theme works since the changes I make in style.css do not appear.
Hi lobefer,
We’ve replied to your ticket, take a look there please.
Thank you
how do i change hamburger menu color on transparent header (its white , when transparent header)
thanks
Hey there,
Open a ticket here https://codebean.ticksy.com/ and our support team will help you with that.
Thank you
hello WPBakery Page Builder does not work and I cannot edit blocks, please help me
Hey Ashkanrahagram,
We’ve already replied to your ticket, please take a look there.
Thank you
how can i disable search in the top menu. I can’t find it under ubermenu
Hey Tahor,
You need to go Theme Settings -> Header -> Header Layout and switch off search there. https://prnt.sc/m8r2eg
Thank you
WPBakery Page Builder does not work and I cannot edit my blocks on new wordpress. Already updated the them. Need support on this.
Hey lookinla,
If you’ve already updated theme, please also make sure you remove old plugins and install new one, and you need to disable gutenberg editor on settings of WPBakery Page Builder – https://i.imgur.com/06WoEaT.jpg
Thank you
After updating to 1.2, the “up arrow” at the bottom of the page has dissapeared. I wish I had not upgraded now. Who knows what else has broken? I would not recommend anyone to upgrade.
<i class="fa fa-angle-up" /> is no longer working for the up arrow. I think you broke font awesome in this update. Please fix it.
Hey nassergazi,
We’ve updated theme again today and fixed issues with font awesome icons.
Thanks for your patience!
Kind Regards,
Esmet
Yes it’s fixed now. Thank you for your fast response!
EDIT It’s not fully fixed yet.fab fa-facebook-f appears differently on different pages. The theme still has issues.