26961 comments found.
Hello there, Our social counter plugin stopped updating. We updated everything but our social counts are not being updated. Everything seems ok.
Hi,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you! Bogdan B
Hi there, it seems ok now. I just upgraded the timeout field to 1000 and it worked for now.
Hello,
Indeed that is the solution for the Facebook issue, even though 100 would do the job.
I’m glad you got it working.
Thanks Bogdan B
Hi tagDiv, this is a pre sales question. I need to build a website like this (http://www.ilgiornale.it/) (boxed). This is possible with Newspaper9? Or I have to buy NewsMag. Thank you
Hello,
Thank you for your interest in our theme. The newspaper theme can also be boxed. Adding any background image or color will make the theme go into boxed mode. Here is an example of a boxed demo: https://demo.tagdiv.com/newspaper_recipes/
Thank you! Bogdan B
Hi Team, I have used a theme to design my own page interface to introduce. View on the computer interface is very good (http://prnt.sc/npbmf1) but nothing on the phone interface (http://prnt.sc/npbmst) We hope the team will support me soon
Hello,
This happens because of the mobile theme. Please read this guide to learn about the mobile theme plugin and the changes it brings: https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
I hid a row for desktop. How could I show it again. I could not see the hidden row in TD composer. Thanks !
Hello,
If you have hidden an element on a specific viewport, you will have to change the viewport to tablets or phones to be able to see the row again. https://www.screencast.com/t/IXypkV47hT9
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
Hi there,
I just bought the theme but it always causes database error. I am now using the w3 total cache plugin. Am I supposed to use only the super cache plugin to get this solved?
Hello,
Please also test on a wp default theme and make sure your WordPress is fully functional and the database intact before using any theme. As for the w3 total cache, please do not use it. Only use wp super cache and these settings: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Thank you! Bogdan B
Can I QNA section like forums in the NewsPaper theme especially in demo? Or any coding
Hello,
You can use forums with our theme as bbpress is a tested and recommended plugin to use with our theme. You do not need any coding to implement a forum. https://www.wpbeginner.com/wp-tutorials/how-to-add-a-forum-in-wordpress-with-bbpress/
Thank you! Bogdan B
Hi, quick question, do you know if Google Tag Manager covers the Mobile+Amp theme as well, or do you still have to add the code to AMP Analytics? I would think that Tag Manager covers everything, but I thought I better ask first?
Thanks Vincent
Hi Vincent.
As the mobile theme is a “different theme” you also need to place the tag manager code in the mobile theme header as well. They have separate header files.
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
Hi Bogdan, Are there specific areas for tag manager code for the mobile theme? Keep in mind that Tag Manager needs 2 fields: 1: The head 2: The second after the opening bod tag. I see nowhere to do this on the mobile theme.
Thanks Vincent
Hello,
For the mobile theme you will need to add your code in this file: https://www.screencast.com/t/fH9XyXWrEoCA Both the head and body tags can be found in that file.
If you need further assistance please open a new topic on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
get_map_filter_array() crashing WordPress at the moment. That’s sad. I really need the feature.
Hello,
Please note that the theme api no longer works starting with version 9.6 Please use this guide instead: https://forum.tagdiv.com/developer-info/ You no longer need the old custom block implementation as now there are flex blocks that let you create your own custom blocks directly from the tagDiv ComposerThank you! Bogdan B
[pre-sale question]
Hey, Can i use adning advertising or ads pro to manage my ads? I will just need to place shortecodes on the ads area of the newspaper admin?
tks
Hello,
Yes, if using plugins to manage ads. then you simply place the plugin shortcodes in the theme ad spots. We have not officially tested any ad management plugin though so we cannot guarantee this specific one will work.
Thank you! Bogdan B
Please, I need to delete the session shown in the image. https://ibb.co/b673Pgh
In home edinaldoxavier.com.br/blog, it has two sessions … one managed by TagDiv and just below another session that I did not find the edit / delete location.
Please, how do I do the foreclosure?
Hello,
That is the ‘latest articles’ option. It is handled by the page template. Please read this guide to learn how to use page templates and what they change: https://forum.tagdiv.com/page-templates-2/
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
Can you please clear me on this. For the mobile theme there are three options. Mobile, Mobile+AMP and AMP. does that mean if I set Mobile+AMP users on mobile device will be served the mobile theme in AMP format?
Hello,
Please read this guide to learn what these options mean: https://tagdiv.com/amp-newspaper-theme/ They handle the use of the mobile theme. mobile +amp means all mobile users get the same layout amp or no amp.
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
I already know this great theme support Chinese, this make it greater. My question is about the function: “Live search with Ajax and up down keys”, is Chinese supported well here? Thank you!
Hello,
Sure. Chinese is also supported in the ajax live search. The theme supports the language, so does the theme functionality.
Thank you! Bogdan B
- How does look adding/editing the single post in new 9.7 (and future) Newspaper version? Can I still use “classic editor” as with ordinary non-complex themes?
- Is there any (video?) demonstration of editing the post or – even better – live backend demo where I can check it myself?
Hello,
Thank you for your interest in our theme. 1. The posts can be created/edited in the Gutenberg editor as it is the official WordPress editor. The classic editor is no longer an official implementation. It can only be regained through third party plugins. 2. Sorry but there is no back-end demo but there are videos into editing the posts. Please check: https://forum.tagdiv.com/post-templates-2/ This was recorded before the Gutenberg editor though so it still shows the classic tiny mce editor. Gutenberg however has a “classic” element you can use to edit your post and that element is very similar to the old classic editor.
Thank you! Bogdan B
Just upgraded WP to the latest 5.2 version and “classic” way works OK and as they say on WP official website: “Support for the Classic Editor plugin will remain in WordPress through 2021”.
I just hope your theme won’t fight against that 
Best regards,
Marcin
Hello,
We certainly do not “fight against” any plugin 
. We would be happy if all plugins worked with our theme but unfortunately sometimes there is little we can do about it when they become incompatible except adapt the theme code to the new plugin implementation. Unfortunately we cannot do this for all plugins out there as there are a lot of them.
We do this regularly for our tested and recommended plugins you can see under the theme plugins section: https://www.screencast.com/t/zBZOWD3A
Thank you! Bogdan B
hello pre-sale question,
is newspaper support rating input from user? so the rating that appear on single post is not from author personal rating, but reader of the post can rate it too
thanks
Hello,
The review system of our theme is only added by the article author. A user cannot rate the item. The theme review system is described here: https://forum.tagdiv.com/reviews-2/
Thank you! Bogdan B
Hello,
Do you offer tools to “avoid” ad blocking or all ads can get blocked by browser ad blockers? (when site visitors enable them)
Thx
Hello,
Sorry but there is no simple way to avoid ad blocking by browser extensions.
Thank you! Bogdan B
Hi! How do I delete a column in tagDiv? Thank you!
Hello,
A column cannot be deleted as it is part of a row. You can select a different column layout from the row settings or delete the row entirely.
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
Hello! I’m working in a new project where my client needs some functionality to show blog posts in homepage. I wonder if your product can handle post grids with the possibility to show full post content in light box or in collapsible way, loading full content without leaving the homepage. Here`s an example of the actual client’s site with the functionality he wants to maintain: https://cl.ly/d972deb4060a Thanks!
Hello,
Thank you for your interest in our theme. Unfortunately there is no such functionality as you show in your video. The theme does not have an option show the full post without leaving the homepage. In order to see the full post in our theme you have to access the article itself.
Thanks Bogdan B
Dear tagDiv Team,
where can i find the ads.php now?
Since I wanted to join Membership Pro.
Many thanks. Best regards Rick
Hello,
Most of the theme functionality was moved inside the tagdiv composer plugin folder. You will find the file you seek here: https://www.screencast.com/t/0nDzqTZ5pef
Thank you! Bogdan B
Do this theme supports all plugins out there for WordPress? Also, Can I create the same classy magazine demo myself with the theme panel? Great Support!
Hello,
Thank you for your interest in our theme. Unfortunately you will not find any theme that is compatible with all plugins. It is impossible. You can create the design of any demo using the theme options. Some demos have a bit of css code to help out with the extra styling but the functionality is the same on all demos and they can be replicated using the tagDiv Composer page builder and the cloud library plugin that are included in the theme package
Thank you! Bogdan B
Our custom module was broken after the last update – however at https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/ it’s still mentioned that get_map_filter_array(), get_map_block_ajax_filter_array(), and get_map_block_pagination_array() can be added to td_api_block:add > params > td_config::.
Removed all of them, and just added `get_map_block_general_array`, fixed it.
Maybe you should consider to update the example/documentation? Couldn’t find any details about this. Guess i need to update in a isolated env. next time (However, it was already in our test-env.).
Hello,
Sorry but the theme api system will no longer work starting with version 9.7. Plaase use this documentation instead: https://forum.tagdiv.com/developer-info/
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Bogdan B
