445 comments found.
the photoswipe on mobile devices works fine except for the close button, once it is clicked it closes the photoswipe gallery (as intended) but at the same time triggers the button in the same position in the header of mobile view. How do I fix this ?
Hello,
Thanks for your comment.
For this issue, could you please send us a screenshot to show the issue. It will be easier to check our theme and improve it in the next version.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Ok so I will attach links to the issue with the steps as follows : 1. When in english version of the website (language switcher is on the top right of the header – i custom put the language there) :
https://ibb.co/sHHtLz02. When you press on “X” which is where the flag for the language switcher is (the language is arabic so when you press on it the page will go RTL instead of LTR in english) the language switcher will also be pressed which should not be the case !
https://ibb.co/WV2HY3P3. As you can see the language switcher is pressed when the “X” is pressed and you get the website in another language which is frustrating.
https://ibb.co/0sSX7sW https://ibb.co/rHhNq3sHello,
Thank you very much for your detail information.
We checked in our demo and has not seen this bug. You can create a ticket in our system then our supporter can check and help you better.
Thanks,
bro, after i updated to the recent version of top deal theme i was getting the following errors,
“NOTICE: UNDEFINED VARIABLE: IC IN /HOME/ADMIN/PUBLIC_HTML/*.COM/WP-CONTENT/PLUGINS/SW_WOOCOMMERCE/INCLUDES/THEMES/SW-WOO-TAB-SLIDER/DEFAULT.PHP ON LINE 27TODAY OFFERS ” And also the product images was showing in small size : https://leadsblue.com/leads/buy-email-list-database/can you please help with it?
Regards, Raja.
Hello,
Thanks for your comment.
We will update the theme and expect to release it today. After that you can download and update into your site.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
hi the update is not been released yet?
Hello,
Thank you very much for your comment.
We released the update in ver .13. If the issue remains in your site, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Hello, How to download the child theme ? Thx
Hi Ario Aprilla,
Please choose to download All files and document. Then after extracting, there will be child theme file in the code folder: https://prnt.sc/q0vnt1
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Hi,
Is it possible to modify the theme ? Such as modify the payment from 1 time payment become 2 payments ?
Thanks,
Hello,
Thank you very much for your comment.
For this feature, you can find more info about this plugin by Woo Team: https://woocommerce.com/products/woocommerce-deposits/If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Also, I see that your support time expired now then please renew it to not interrupt the technical support.
Thanks,
Really slow support! Update to WordPress 5.3 broke my theme. It’s giving the following error: Warning: Declaration of Topdeal_Mega_Menu_Walker::walk($elements, $max_depth) should be compatible with Walker::walk($elements, $max_depth, ...$args) in /home/mysupers/priofy.me/wp-content/themes/topdeal/lib/nav.php on line 553
For days noone replied on my support ticket.
Hello,
Thank you very much for your comment and so sorry for this late reply.
We’ve just been back to work after the weekends then we continue to support today.
There is new version of TopDeal to fix this bug on Themeforest now. You can download and update it into your site.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Have Topdeal for over 6 months now and never ask for support. It time to have some help.
After update to wordpress 5.3 . I have some bad issues on the Admin dashboard, in woocommerce orders, in products board and in single product for admin.
After search, the problem is from the plugin SW CORE.
when I disable it, every things works good, but it make problems on front end in single product with product picture.
Do I need to update that plugin or have any idea to fix it ?
Thank you for help.
Otherwise, it is a good theme for best price.
Hello,
Thank you very much for your message and sorry for this inconvenience.
For the new WordPress, we expect to release the new update in a few days.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Thank you very much , waiting for that !
That’s our pleasure! We’ve just uploaded the latest version of this theme to fix the issue above. It will be approved here soon then you can download and update into your site.
Thanks,
I want the search bar to search with tags also
Hello,
Thanks for your comment.
Currently the Ajax Search has not supported the search with tag.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Also, I see that your support time expired then please renew it to not interrupt the technical support for this theme.
Thanks,
slow support
Hi RudyWu,
I’m so sorry for this inconvenience.
I checked and see that our supporter has been checking for you in the Ticket: #01530. Our team will reply you in 24 hours in business day.
Thanks,
here is my email hirwachristian14@gmail.com
Hello,
Thank you so much for your message.
If there is any question, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
can you please send the psd file of Gift Store, Thank you.
Hi Hirwa,
Which homepage demo do you mean here?
Thanks,
Hi Support,
Really appreciate if you can look at this ticket #1069
Thanks
Hi ZakriRozaini,
Thank you for your comment and for creating the ticket. I checked and see your ticket in the system. Our team will check then give you response there.
Thanks,
We are 3 days further and I have no solution yet on my problem. I made a support ticket already (nr 982) 48 hours ago but still no reply.
Hello,
Thank you so much for your patience and so sorry for our late. I see in the ticket that our supporter has replied you there. Please provide us your website information in the ticket then it will be easier for our technical supporter to check and help you.
Thanks,
Yes they replied after I have sent the message indeed… i will provide the details and hopefully not being waiting another 48 hours again 
Thank you so much for your patience.
Actually, the support team has been overloaded with lots of ticket now then it need more time to check all the issue there. However, I told our supporter to check your ticket and help you with the issue first.
Thanks,
I provided the details 4 days ago… I understand you are overloaded…. but I am overloaded as well and need to fix this issue asap . Please check asap
Hi Dealsz,
I’m so sorry for the delay. I noted your ticket code with the support team and they has helped you in the ticket #00982.
You can give us response there then our team will continue to help you.
Thanks,
Hi, i want to hide some categories in search bar in the header of main page
Hello,
Thank you so much for your question.
Currently the Ajax Live Search has not supported this feature. I will inform our developer then he will consider to update in the next version of plugin.
If there is any question, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Also, please note that your support license expired then you can renew it to not interrupt the support for TopDeal theme in your site.
Thanks,
Hello,
Couple days ago I bought this theme. I imported the demo and everything is fine.
However, the following problems occurred:
- First—> I made a new category and added some products in it. On homepage SW-woocommerce countdown slider, I ticked this new category. However, on the homepage it says no products in this category.
So what I did is that I went to an existing showing category and changed the name, this also not worked.
Then I added those products to an existing category without name changing, and the new products were showing yesterday.
- Now—> I logged in and suddenly I see the new products disappeared from the homepage! however, they are still in same category.
So again I put them in another second existing demo category, and in sw woocommerce countdown slider i changed this as well, still it says no products in this category.
Could you please help?! As this makes the template not trustworthy at all, and I dont need/want to be worrying all the time if the next day my products are still on the site or disappeared.
I tried putting the new products in different existing categories now, but nothing showing in slider. Also the existing demo products, when I change the category to another one, they also do not show in the countdown slider.
Hi Dealsz,
Thank you so much for choosing our theme and your comment.
For this issue, please create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
i want the search bar to disappear and search icon appears before 320px i need it at 460px
Hello,
Thank you so much for your message.
For this question, it need some customization in code and CSS. If it doesn’t require a heavy customwork and take too much time, our team may do it free for you.
You can create a ticket and send us your site’s info and issue at the Ticket System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
i want to put meta tags in the head of my website and edit existing scripts in it. where is the head file ? am trying to find it but all i found is an almost empty file in the theme root folder called head.php
Hi Alikhater3000,
For this one, you can create a ticket and send us your site’s info and issue at the Ticket System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Hello! Wanted to know if there are multiple colour schemes in this theme.
Hello,
Thank you so much for your interest in our theme and your question.
TopDeal theme support unlimited colors and you can set the color schemes you want in your website.
Thanks,
Hi,
I can`t set up custom logo for mobile homepage… I did everything as described in your docs. It doesn`t work. I have already written to your support but they didn`t answer. Thanks
Hello,
Thank you so much for your message.
I have checked the support system with your username but do not see any ticket. Please create a ticket and send us your site’s info and issue at the Ticket System: https://support.wpthemego.com/?p=open
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
I have just created a ticket, but with another username. My ticket number is #521
Thanks
Thank you so much for your co-operation
I see your ticket in the system. Our supporter will check and help you there.
Thanks,
Waiting, thanks)
You’re welcome
my website is in English and i want to translate to arabic using WPML but the problem is : arabic is rtl and english is ltr , i need to change the theme styling for arabic including the header and the footer.. for the footer i can make a new arabic footer page and assign it individually to each arabic page… but what about the header and widgets in the header (i can;t do the same as the footer)?
Hello,
Thank you so much for your message.
If there is any difficulty, please create a ticket and send us your site’s info and issue at the Ticket System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
hello I need to make a marketplace website. Are your theme are multi vendor compatible ? Is Dokan feature is include in your package ?
Hello,
Thank you so much for your interest in our theme.
TopDeal supports multi-vendor marketplace and you can use Dokan in this theme. About the Dokan plugin, if you want the pro version, you need to purchase it from the developer.
Thanks,
ok so i deleted the default menu home style page 1 unintentionally … how can i import this page only without importing the whole site ?
Hello,
Thank you so much for choosing our theme and your comment.
If you’ve just deleted the menu, the home page is still available in your site. You can create the menu again with the page.
If you completely remove the page, you can create a ticket at the ticket support then our team will help you with the code of this homepage.
Thanks,
Hello, How can I customize the hot deal link to a woocommerce offer tag in the vertical menu?
Hello,
Thanks for your comment.
For this one, you can configure the Appearance > Menu > Vertical menu as in the demo. You can see Backend Settings here: http://www.wpthemego.com/images/document/themes/topdeal/basic-settings/menu9.png
If there is any difficulty, please create a ticket and send us your site’s info and issue at the Ticket System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
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