I’m going to be honest, the support you include with the service is really subpar. All your support agents do is copy paste links to support pages as cookie cutter responses and do not read the questions. It takes 2-3 responses before it seems like they’ve actually read the enquiry and respond with a non-automatically generated response. Really disappointing.

Hi, something really bizarre has just happened. I was testing the comment box on the blog of my website tideandtree.com (currently behind a ‘coming soon’ page).

Left a comment just saying ‘testing’ on blog post “My top 5 winter subjects to photograph”. Checked my emails and I’ve just had two auto emails from support@uxthemes.com.

One with the subject Re: [Tide & Tree] Comment: “My top 5 winter subjects to photograph” – Ticket ID: ​85770 advising you’ll look into my ticket request.

And one straight after with the subject Re: [Tide & Tree] Comment: “My top 5 winter subjects to photograph” advising you don’t respond to direct emails and this ticket is now closed.

How on earth did you get an email about a comment I posted on my blog?? I also got an auto email from Easy Digital Downloads at the same time so it looks like an emails gone there as well.

Very confused!!

Charlie

Is there an option to enable spinning wheel/progress bar when add to cart is pressed?

hello, how can i solve this please

flatsome-child/woocommerce/cart/cart-shipping.php version 3.5.0 is out of date. The core version is 3.6.0,

Hi, who can i add recaptha to login/register page?

Hi GUYS !!! Someone Help me pleaseeee… How could I add instagram share icons on my blog ?

Bit of a tiny pet peeve:

If i use sticky header for both header-bottom and header-main. works beautifully.

If i just use header-bottom it still works as beautifully going down. However going up it still travels the full length of header-main (wich is not displayed) before snapping back down. Leaves some white space.

Is it able to adjust this in css? or possibly turn the sticky-header of on the homepage, its the only one where it really shows.

Hi, yoast primary category on breadcrumb doesn’t works

Let me start by saying I’ve been using this theme for awhile now and you guys did a great job on it. I was devastated a few months ago when I thought that support was being discontinued, but I’m happy to see that it’s still ongoing.

I am having a minor issue with [ux_banner]. I built a banner row with 3 pictures on one line leading to 3 separate links. It seems that the text box cannot be clicked on so unless you click the corner of the banner, it doesn’t respond. Text box is set to: [text_box width__sm=”60” position_x=”50” position_y=”50”] and I’m happy with the way it looks, but not the functionality. I’ve had a few customers tell me they thought the links were broken. Is there a way to fix this by chance so no matter where you click on the box it will work? Someone had suggested just editing the photos and putting the text on them and leaving the text box off, but I’m wondering if there is a different way. Thank you in advance.

Hi How ‘hide or mask’ the Item Purchase Code from the wordpress panel?

Hi there I purchased your theme a while back & its been great. Perfect. https://www.maisara.es/

However, i noticed an issue relating to using the very useful FREE translation plugin https://wordpress.org/plugins/sublanguage/

The translation plugin is really good, however i noticed the UX block builder do not translate. And the woocommerce products do not translate meta data for Rank Maths.

I wrote to the developer of “sublanguage” and they tested and confirmed my thoughts and also offered to help. https://wordpress.org/support/topic/rank-math-woocommerce/#post-11534779 .......................................................................................... I just tested with Rank Math plugin and it works fine, so the problem must come from Flatsome Builder plugin. As it is a commercial plugin, you can probably get this kind of support. There is a few explanations on the Sublanguage github how to support it in plugins, plus they can contact me if needed. ..........................................................................................

My questions are: 1) Do you think you will offer UX block support for sublanguage? 2) Do you think woocommerce products can support meta data Rank Math / sublanguage?

Rank Math is an SEO plugin same structure as Yoast, but quickly gaining support, users.

Hope you can help advise me? As i need to translate. I have tested wpml, Transposh and many other all have pros and sadly more cons. None perfect. Except sublanguage which is flexible and granular.

If you can let me know either way? At least i can decide to purchase a commercial licence for Translate Press. However i think sublanguage is better.

Kind Regards Richard Read

hi,

After adding variations to my product, the color of the ‘add to cart’ button’ changed. I tried to change it again via ‘customizer’ but it won’t work.

Can you tell me what to do please?

Thanks in advance

well, How can I fix my sticky header height on mobile?

following other comments, the header height may change, but not the logo size, so i modified to ”#logo{ width: 50px!important; }”.

It may works fine.

/* Tablet only / @media (max-width: 779px) and (min-width: 481px) { #masthead { height: 70px!important; } }

/ Mobile only*/ @media (max-width:480px) { #masthead { height: 50px!important; } #logo{ width: 50px!important; } #masthead .mobile-menu, #masthead .right-links>ul { padding-top: 0px!important; } }

Hello Just found out that after last update embed wooCommerce products on post its not working anymore and flatsome shortecode to add products on post is only showing image and name.

Is there a way to make Embed products on post like default woocomerce?

Kind regards

i’m still waiting, i can’t give access to admin panel and you need my url again? are you guys reading my messages? please i need your help. i have been waiting for 9 days now, i sent the videos of the issues i’m having and still no answer from you ticket ID #84923

Hello, i change the ”.accordion .toggle” CSS, but the theme still load the old CSS, i have no idea what happen, please help. thanks

Hello, how can i sort products by views? in Ux builder, products, grid style the only options i see are (normal, date, random, sales, title)

Hey,

is it possible to show a left AND a right sidebar like this: https://imgur.com/a/MI7qVf7

?

Hello! I’m working in a new project where my client needs some functionality to show blog posts in homepage. I wonder if your product can handle post grids with the possibility to show full post content in light box or in collapsible way, loading full content without leaving the homepage. Here`s an example of the actual client’s site with the functionality he wants to maintain: https://cl.ly/d972deb4060a Thanks!

Hi, i have a problem after the update. When i open the text editor in ux builder mode i can’t edit anything because there is a dark overlay. can you help me?

i add a screenshot: https://ibb.co/jZGyZwv