Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi there! Is it possible to add a custom block to an attribute archive page?

I’ve created a custom header in the blocks area. I’ve managed to add it to the shop page, category archives, tag archives and create a custom product page.

But I have enabled attribute archive pages and when you click on an attribute from the product page, it takes you to the archive page with no custom content available to insert.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi there, I have done! I submitted a support request earlier today including this query and another.

Hi there why is the banner not full width? I want to make my banner full with. Hoe can i do that?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Our support team will be happy to assist.

Upon migrating flatsome theme to my client’s original site, main menu items when clicked are giving residual page with http error, and opening new window. how to correct this problem

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Our support team will be happy to assist.

i want update to the new version in a staging site and get every time this message. What is the problem? for information – at this time my support time is expired but i think this is a theme bug.

PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file ’/var/www/clients/client4293/web8676/tmp/q6kbc0d6sA66As1y9722236z5jsA59sghbl2ct5Aj8kwgwcb38kxqyt4mzAA5Acv4j2hs6cdgb6vmz6q416gwm5A4fzds7txnrg27sczgjtgymsmg8lw366j47yAyyzr4btd4ntwkflvcrzxnffv2yk4nzgf1rsdgnjAgAknhb6xg7c5lfb2kwcsmjwtmncbk77v2scmkr82cAlhjjmgmz5njrxgcsllnnzhqA5fmnzv2md4j26vq8klf83Acpj8-IUxZ8W.tmp’

Hi,

You need to contact your hosting provider. It’s not related to Flatsome.

this 59$ price is for one year

Hi,

No, it’s a one-time payment for a lifetime license.

Hi! I have the below on all three language versions of my home page, but only on the main language version does it result in any product categories being shown. Categories appear to have been translated synchronised correctly and they work in the menu etc. What could be the cause of this? Translating with WPML.

[ux_product_categories depth=”1” depth_hover=”4”]

Hi,

Can you contact WPML support for that?

flatsome studio stucks at 75% while importing layout.. help me to fix this

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

hello, i have issue after update the latest theme, my site jeparamedia.com seee here.. how to remove chrome scroll: https://snag.gy/TI08m2.jpg

thank you

Hi,

Can you submit a support ticket here?

Hi!

My website https://indieandsage.com is working with Flatsome, love the theme, but my UX builder isnt working/loading anymore. I did the checklist you provided but it still isn’t working. So i did the plugin, php and memory check.

Could you please help me understand how the UX builder isn’t working all of a sudden?

Thanks!

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi,

is any way to add SKU under the title of product in search-box results?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello!

Is it different Language Files included?

Does it provide Chinese documents?

Hi,

Our official language is English. There is no Chinese translation file included and no documents in Chinese. But we have too many Chinese users so I think you can get a Chinese translation file from our official Facebook Community.

Hi,

I bought the Flatsome theme some time ago and now I need to update the theme but I am not sure whether I can just click the button “update” or not because there is written this sentence:

Attention: During the automatic update of the selected templates, any edits you have made to those templates will be deleted. Therefore, in the future, consider using derived templates to maintain customizations.

I didn’t change anything in the code as I am the beginner and only use plugins and the Wordpress environment to work in, not coding. So as I didn’t change anything in code I think I can update without loosing any data on my webpage, am I right?

Thank you for your help.

Kind regards, Martina

Hi,

If you haven’t made any changes in the main theme files, can safely update Flatsome. Just copy all the characters in the Flatsome>Advanced>Backup & Import -> Transfer Theme Options Data into a safe place (via text editor). Some users had some issues about the theme options after theme updates due to their Wordpress installations.

Can I use my existing woo commerce plugin and upload new flatsome theme without disturbing it?

Hi,

Your products, categories, attributes, orders, etc. won’t be affected after switching to Flatsome. But it’s better to test that on staging first.

Hi number of reveiw don’t display https://imgur.com/a/DLRVx8S

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello! Would you like to know if it is possible to update woocommerce

The “WooCommerce” add-on needs an update (3.6.2 -> 3.6.3)

Stay tuned regards Toni

Hi,

Yes, you can update Woocommerce to the latest version.

Dear Sir and Madam,

after the Update we have massiv problems with the Pagespeed and Loadingspeed of Products and articles. We allready payed for an external Company to fix that Issue but they told us to contact you because they have to change some Onpage Code to fix that and it wil cost us 500 Euros.

So its important to fix that problam as fast as possible. Because our Clients cant buy or shop with good feeling on our Shop because the long Loading-Time.

Please check our Website :

www.kaufking.com

And please letz fix that as soon as possible please.

Best regards

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, how can I display add to cart button and disable hover view effect?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

is it possible to display newsletter popup only at home page and product category page ? please help

Hi,

It’s possible if created with the lightbox shortcode. Newsletter element doesn’t have such a feature.

can you please help me in this regard ? Please share the snippet

Please take a look at this doc.

Hi, this is my first time, i want to set up the ecommerce with this templates, should i buy another license for woo commerce, or i can directly sell my stuff through this themes ? thank You, waiting your reply…

Hi,

Buying a Flatsome license is enough to build an e-commerce site with Woocommerce. Woocommerce is a free plugin. Most of the payment gateway plugins are also free.

UX Builder not saving anything once i leave builder page site no change

Hi,

Can you submit a support ticket here?

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