Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28306 comments found.

Product video doesn’t show when using STACKED gallery view. Can you fix this?

Hi,

I forwarded your request to our developer team as I said above.

Product video doesn’t show when using STACKED gallery view. Can you fix this?

Hi,

I forwarded your request to our developer team.

It seems maintenance mode blocks API requests (I think XML-RPC, maybe wp-json). It would be nice if there was the option to allow these, particularly when authenticated. This particular case I was trying to connect Stamps.com before the site going live but it returned 503.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

how can I add specific product shortcode in home page?

Hi,

You can use Flipbook Element in UX Builder.

Hi guys,

Can you upgrade to WordPress 5.2.1?

I wait attentive, Regards, Toni

Hi,

Yes, you can update Wordpress. But I suggest you check on staging first.

I still haven’t get response from your support(Ticket#85843). Want to know how I can have an Add To Cart button instead of the “Quick View” effect.

Hi,

Your ticket #85843 has been replied on May 18, 1:14. Can you check your inbox and also the spam folder?

On mobiles there is a gap to the right of the site, like the site doesn’t stay full width. See screenshots.

https://ibb.co/BLLQzVV https://ibb.co/wdnrPkd

Hi,

Most probably there is an (or more) element doesn’t fit the screen. You can copy all shortcodes to a new test page and remove one by one until finding the one causes that.

hi

How to Resize thumnail only on product page?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I don’t understand why Messenger Chat doesn’t show up when I manually install the code but still display it normally when installing with the plugin. Does anyone have this problem like me?

Hi,

Please join our official Facebook Community to ask that our active users over 16K.

Hi,

I just want to know what causes studdering when scrolling down a page, it’s not a smooth load, it’s almost like its loading as you scroll and it doesn’t look great. I don’t have any lazy load features active. It does this also after everything loads, just scrolling top to bottom you can see it. Along with the parallax images studdering as well, not a smooth scroll. Wondering why this happens.

Thanks,

https://indulge.co.kr/

Hi,

Can you submit a support ticket here?

My support ran out as you can see, do I have to renew just for this answer?

Hello, do you have any models of car sales in your subject?

Hi,

If you mean ready to use templates, no there is not. But you can join our official Facebook Community to get the opinions of our users.

Is it possible to edit the misspelled text in the woocommerce product search and make the results appear?

woocommerce search spelling correction?

I want the search to work more efficiently.

Hi,

The live search feature of Flatsome is hard coded. You need to custom code it or use another live search plugin includes that feature.

Does countdown has Evergreen Timer option? If not how to do it ? regards

Hi,

Countdown element doesn’t have an Evergreen Timer option. You can integrate it with 3 party plugins.

Hello, i have a question. I want do hide an element at bottom header when its not sticky but when a user scroll down and the header bottom will be sticky then the element e.g. search form should come. Wich css class you have used sticky? affix? Thank you

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Our support team will be happy to assist.

Can you add more Parallax Values. Not just 0-10, but also a more depth, like it is a big background and it comes up from bottom to the top or other ways. Like I would need it to slide more and be more dynamic, you know what I mean? Somethink like this: https://youtu.be/zEXubVd_y_M?t=1266 but even faster background image coming up and there more control over the image, just by parallax from 0-100 ;) or some option to have another parallax, not just sudle and static. But it’s good that we have parallax at least.. ;)

Hi,

Did you check the Sticky option of the Section element?

I found out about -10 later, but I’ll check sticky options. anyway it would be great to have more/faster movement of the background image / section from top to bottom or bottom to top. like in the image. Please consider adding a function like this.

How is it possible to have color gradient overlay to backgrounds ? Will you add this feature in next release? I like how the Oxygen Builder Guys realised this ;) Also I like the other features as well and only load whats needed and not just all. This is really really useful ;) Your Builder has alot of potential as well, looks already really good. Please make it best ;)

Hi,

Gradient overlay for background feature has not been included because of the IE fallback support. But I’ve forwarded your request to our developer team anyway. :)

Thanks! No one needs IE or uses it anymore :D ! Please add it as soon as possible :)

Really it will be easy for you to add, but with this feature you can improve every section alot :)

Hi, is it possible to use search by product tag and sku in search wothout enable the live search feature ?

Hi,

You can use Relevanssi plugin to enable them :)

Hi May i ask if thers any option that make validate order sticky ( in / cart page ) Like add to cart ? this will help me so much Thank you

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello, on the Flatsome theme, for digital/downloadable products, the download link doesn’t appear after purchase. Also, in the e-mail, the customer gets, is also now downloadd link. Payment and everything is fine, but customers can’t download the product. Can you help me with this please?

Hi,

Digital/Downloadable products are controlled by Woocommerce. Can you take a look at this doc?

Thanks, I already know how to set it up. It worked fine before, but somehow, with the theme update and the woocommerce update, the same files and products that worked before, don’t work anymore, and I didn’t change a thing.

Hi, When i want to activate my theme, it says that it is an invalid key. I did follow the instructions.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

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