8686 comments found.
Hey, just purchased the theme and I love it. I’ve imported all of the demo content but I am struggling to figure out how to edit the content at the top of the page, as the WP bakery builder only seems to feature content displayed further down the page. For example, the creative landing page – I’m unable to locate/edit the text that says ‘eye catching design & sleek aesthetics’ – I’m unsure where the section is to edit the content there.
I noticed that issue on a couple of other layouts too. Like the creative events page for example.
Thanks
Ah!! I’ve just sussed it out – by going to the content block section – no worries, thanks!
Hi KeiConcepts! Sorry for delay and thank you for confirm! 
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Quick pre-sale question:
Is there a way to remove the body borders in the classic firm demo?? I dont want any white borders at all the corners? Is it possible ? Will this option be configurable from the theme itself without adding any CSS or code to it?
Hi pankajrath and thank you for interest!N;)
Yes this is just an option from the admin without any CSS: https://undsgn.d.pr/0w7uzA
Hey, I see the demo, i noticed some of it, especially the logo, when i switch to mobile view, the logo switched to right from left, also the hamburger menu switched from right to left. Are this feature can turn on/off?
Hi rizkiahmads! Unless you are RTL the logo on mobile is on the left and the menu on the right, the opposite if you are RTL.
Hello, is it possible to set up a one page portfolio with infinite scroll? I want to buy and I need this info. Thanks a lot. Joel
Hi joelrubin and thank you for interest! 
Yes you can have your portfolio also with infinite scroll loading, both with button (load more) both automatic on scroll. Confirmed!
Hi guys,
Love your theme thanks. Could you help us out with one issue? We would like to show all the content of one of our sliders in the one-page slider home page. The first 5 are sliders with one picture, but then we would like to insert our portfolio items and we don’t want them to be cut off at all..
Can you please help out?
Thanks, Koen
The url is http://www.v-studio.nl
Hi en-Ko and thank you for appreciate Uncode! Make sense, you need to use the Fluid measures as for this example: https://undsgn.com/uncode/homepages/creative-director/#portfolio
Here you are: https://undsgn.d.pr/tApm1O
Thanks for your reply. I don’t have the option ‘fluid heights.’ Uncode child is active and updated to the last update. All plugins are updated. Any ideas?
Hi en-Ko! You need to first to select the Metro mode not Masonry.
Hi there,
Thanks again, but now my pictures aren’t visible the way we like them. We would like to have the masonry way of showing the pictures, without cutting them of at the bottom of the page.. Just show all the thumbnails. Is this possible?
Hi en-Ko! If you choose to use Fluid elements you cannot expect that the measure of the container is fixed and also adapt perfectly to your screen, if you modify the screen size (as it’s normal since there are thousand of different monitors) it normal the images need to respect this ratio and not the image ratio, I think this is pretty visible in our video above: https://undsgn.d.pr/tApm1O
Hello Doing a header with Content Block + Content Slider. The imatge I’d like to use is 1200×465 pixels. It displays perfectly if I add it as a single media, but it gets stretched if I use it as a background. How can I avoid the background being stretched? or what’s the ideal image size to use as a background? I’d like the header to be maximum 465 pixels high
Hi altercat! 1200×465 pixels is really small image for an header background, this will not crisp in 95% of display. At least try to remove the Parallax effect but it will be not good anyway.
2400×930 would be better I guess – tried with this size too, but the image is somehow scaled down – how can I set the image to background but displaying it fully?
What you mean with scaled down? Please show us an example. Di you removed the Parallax as suggested?
Sorry, I explained myself very badly. Have a look at this examples… image size is 2400×930. On Desktop it displays very nicely: https://pasteboard.co/IgccBJj.png But on mobile the image and the slide itself become way too big: https://pasteboard.co/IgcdvLk.jpg
On mobile the slide exceeds the height of the screen, and the sides of the image are not even to be seen—it’s also difficult to swipe the slides. Images are 150KB max. What could I do to improve this? I’d like the image to display fully on mobile too
Thanks again
We cannot help too much with this sorry, this is normal: https://support.undsgn.com/hc/en-us/articles/213459809
Well, I think other themes might have a better approach to this, have a look here for example. Desktop: https://pasteboard.co/Igcpcxv.png Mobile: https://pasteboard.co/IgcqE9s.png
Any advice?
I really don’t think: https://undsgn.com/uncode/showcase/
What you sent me are 2 completely different headers, in the mobile screenshots are even missing the texts over the image! Anyway if you expect the header scale as it’s on desktop also on mobile you can use Slider Revolution (that is part of Uncode and has this option) or you can hide this header and show another designed for mobile with the Row Responsive Visibility settings.
I’ll give that a try, thank you for the suggestion!
Yes with Slider Revolution you can have the same you showed me in the pics.
Thanks for your advice, Slider Revolution seems to be a good solution for this. However, I can’t import any of the free templates? In the zip file containing the plugin there’s none of the free templates from Slider Revolution, and they are not downloadable from their website either. Where can I find them? All free templates should be included with every Slider Revolution installation I think.
Thanks
Hi altercat! You can only import the free demo: https://revolution.themepunch.com/free-slider-exchange/
This is pretty normal. You are free to use the plugin but some features are reserved only if you buy your own license (otherwise no one will bought more Premium Plugins if with a theme you have also all the features): https://support.undsgn.com/hc/articles/213454629
hi,
why my theme looks like this: https://moondust.pl/homepages/creative-landing/
not like this: https://moondust.pl/wp-content/uploads/2019/02/HP-Creative-Landing-Uncode-min.jpg ? 
Hi and sorry for delay! Once you install the Uncode Theme and demo contents you have an exact replica of the whole Uncode demo (http://www.undsgn.com/uncode/) just with placeholder images, ex: https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=2
Here you just need to change images and modify the gradient color in Theme Options > Palette.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
Hi there, is it possible to change the content blocks on the Creative Marketing home page? I would like to show only featured images from posts. Thank you.
Hi and sorry for delay! What Content Block do you refer? The only Content Blocks in this page are the header and footer. Do you refer to the Portfolio Carousel? You would like to have the Posts preview here? Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello—How to make the Shopping Cart icon clickable? The moment it is now, it displays the contents on mouse over, but I have to click on the “View Cart” text to view the cart. How can I make the page go to the cart contents also by clicking on the icon? thanks
Hi, this is not an option but you can use a code like this in the Theme Options > JS:
<script>
var $ = jQuery;
$(window).on('load', function(){
var $button = $('.uncode-cart-dropdown .wc-forward.btn.btn-link:not(.checkout)'),
href,
$cart = $('.uncode-cart.menu-item-link');
if ( !$button.length || !$cart.length )
return false;
$cart.on('click', function(e){
e.preventDefault();
href = $button.attr('href');
window.location.href = href;
});
});
</script>
Great, thanks—that did the trick!
Hi altercat and thank you for confirm! 
Hello. I’m trying to use the Header Video feature. However, the YouTube or Vimeo video will not display. Using Inspect it shows the data-video for the row as having the video link there, but it will not show.
I have another site I set up for demo purposes using the theme where I imported all the demo content and the Header Video feature works on it. Both sites are on the same host and URL, just separate subdomains.
Any ideas why it works on one and not the other?
Hi decemberfive! No sorry without a link to your problematic website it’s not possible to debug (actually we don’t have other reports), please share the URL or open a ticket so we can help!
I uploaded an MP4 of the video and it works.
Hi decemberfive and thank you for confirm! Anyway it works also for YouTube or Vimeo videos, in case open a ticket so we can check your installation.
Hello, I have bought multiple copies of this theme and love it, I recently did an FTP update for my personal site (version 1.5.3), to version 2.0.3. All of my visual composer settings have been converted to classic code and the plugin still shows as “visual composer” and not WP Bakery. When I download demo content it is converted to classic code even though the “visual composer” block shows up on each page in the admin.
Hi ThomasGardner! Did you updated also the plugins? If you have version 2.0.3 you have WPBakery Page Builder, the old Visual Composer is not part of Uncode from long time. Not sure what is wrong here but actually there is not Visual Composer in the theme package. Can you tell us the version of VC?
yes I updated everything. I think it was when I updated my PHP that messed everything up. I had to do a fresh install of wordpress. not the end of the world but slightly annoying. i am building a new page using wp bakery and i have noticed something strange. the content block header loads after the rest of the page. I am using an animation/delay but even without the delay the load on the content block header seems strange. this was also happening with imported demo content blocks and i cant figure out why. https://thomasjgardner.com/portfolio-metro/
Hi ThomasGardner! The Content Block doesn’t have a loading so it’s not delayed. As highlighted in the documentation ( https://support.undsgn.com/hc/en-us/articles/360000839077 ) the problem is that you have not applied a font and before starts the animation need to check all these fonts ( https://undsgn.d.pr/fYzMMk ), please assign a valid font and the animations will loading soon, ex: https://undsgn.com/uncode/homepages/classic-consultants/
That worked thank you, the delay issue still seems to persist on google chrome. Chrome also seems to be ignoring key elements like the “scroll down arrow” in the header section.
Hi, for what I see nothing changed on your site from hours ago, I still see the same default font: https://undsgn.d.pr/yWBxk9
I don’t understand, I’m logged into the admin making changes and previewing the page changes, looks good and has definitely changed. However, when I test in other browsers nothing has changed. Its almost like its staging but not being pushed through
Probably you have some cache plugin or a cache service at server level. Anyway this is the problem.
wow, was not expecting it to be so simple. I flushed the cache and now my changes are present. thank you.
Thank you for confirm!
Hi, want to change the theme of my photographer & videographer website and your theme seems to be just was I was looking for. Basically I want to have a homepage like in your Creative Freelance demo and just wanted to make sure I understand it right, as I’ve never worked with Visual Composer before. So I could put a short self hosted video in a loop as background video and than link to the full video hosted on Vimeo or You Tube? I guess the red overlay is optional? Also I need a shop that’s able to display horizontal images, as I’m selling prints and pictures (portrait and landscape), the single product layout in your demos is always vertical, is there a way to rotate the single product picture or would I have to format horizontal photos in Photoshop, with a white bar above and below the photo and present them in a vertical layout?
Hi AlexBcn75 and thank you for interest!
Yes you can insert a self-hosted video or directly the YouTube or Vimeo, you can also open them in a lightbox. Yes the overlay is optional (this is a setting for this layout). You just need to upload landscape images to have horizontal. Let us know if you need more info!
Thank you again for your interest. Best 
Hi, I have a problem. All images and logo on this website: https://www.mamysrozumem.cz/ look like they are low resolution but they are not. Sometimes it happens and sometimes not. I use WP Super Cache but when I clear the cache and turn it off nothing changes. Here is a screenshot: https://i.imgur.com/Su9STNG.png
Hi michalcica! Here you have an error: https://undsgn.d.pr/VMz7An
When you use a cache plugin there are few files that need to be excluded and init.js is one of these file: https://support.undsgn.com/hc/en-us/articles/115004168269
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I just need to know how to exlude init.js from beeing cached. I use WP Super Cache not Breeze mentioned in the article. Is there a way?
Hi michalcica! I don’t know if this is an option from this plugin, good plugins have this option, our suggested cache plugin is the amazing WP Rocket and Breeze is a free alternative, try to ask the authors of this plugin if they offer this options as most of cache plugins.
Hi, I’ve just tried to delete cache and remove WP Super Cache and it didn’t help at all. And installing Breeze plugin either. I’ve tried to exclude those JS files including init.js and this also didn’t work. But Opera console shows this: https://i.imgur.com/FPHL7mW.jpg and this: https://i.imgur.com/MaEzRk2.jpg I think it looks like Async Adaptive Images is turn on but it isn’t. But the more strange thing is that some posts look completely fine. Do you think this could solve the problem? https://support.undsgn.com/hc/en-us/articles/213459849-Async-Adaptive-Images-even-is-Off
The problem is related to cache, please check this video, some pages are still cached someways: https://undsgn.d.pr/KIoS7t
Hello,
Why is the font size of the menu larger on an iMac27 “and iPad than on a MacBookPro13” and iPhone? I attach images. Thank you
https://ibb.co/02jQDsF https://ibb.co/BjPrKnp https://ibb.co/6nv8hrq https://ibb.co/K0HT4JDwww.celediaz.com
Ho! The font size is defined in viewport measures to make it scale based on the browser size (this is a default for the overlay menu and it’s noted in the menu font size option description). Btw the same you have in all similar examples of our demos.
Ok, thanks for the clarification. Another thing, can you confirm that my favicon is seen? I can see it in the wordpress tabs but not in the web in production.
No I don’t see at your site, not sure if the problem is the fact that you use strange characters in “díaz”, sometimes this is a problem.
It seems that it is not that, because I have removed it and it remains unseen. Anyway, it’s not a strange character, it’s a tilde. And it should work with that. I attach the wordpress settings with the favicon to see what is correct. Is there another way to do it to make it work? https://ibb.co/L1FRhvp
I know it should sound odd but for example iPhones can have problem with these character, only plain chars it’s better. Did you tested? https://wordpress.org/plugins/search/favicon/
I’ve tried the first plugin and I already see it in chrome. In iOS Safari still not seen, although I deleted history and data. But should the favicon be able to work without resorting to a plugin?
Yes but we cannot debug from a public wall that I remember is not for support why a native feature of WordPress is not working for you, anyway I see in my iPhone: https://undsgn.d.pr/yHifZV
ok, thanks
Thank you for confirm!
Hi! I have impart issues which I send ticket(Your request (39607) has been received and is being reviewed by our support staff.) but no responsive plz I do not have time 
Hi! Support Team reply tickets in order received and we are European based so you’ll receive a feedback pretty soon (anyway the ticket you reference it’s not assigned to this username but to another user, not sure if it’s correct or you inserted the wrong ticket ID).
I would like to find out if it is possible to add a filter in the home page to let readers filter the post by categories?
Best regards, Liz
Hi liz510 and thank you for interest!
Yes you can add a filter too but it’s not suggested with this layout since the filtered grid can result not perfect once filtered. I hope this make sense. In case it’s better you include a menu (like the filter menu) that links to categories pages that can have this perfect grid layout. Ii hope this makes sense and helps!
Hi! My menu seems to keep having a left margin on 27.0666px that I can’t seem to remove. Is there an setting any where to adjust this? http://popkollektivet.dk/
Thanks!
Hi jeppebolander! Not sure why you need to remove cause this is a dynamic style that helps to center your menu on viewport: https://undsgn.d.pr/o8GimF
Thanks for the quick reply! The menu doesn’t appear to be centered here and the menu has gotten a style from somewhere. http://popkollektivet.dk/wp-content/uploads/2019/05/screenshotpopkollektivet.jpg
What browser are you sorry? Anyway if you want to hack you can use this:
#menu-popkollektivet-main{ left: 0px !important }
Thanks for the fix – Im in chrome and firefox.
Pretty odd since my screenshot was taken from Chrome and our demo it’s working fine too. Anyway I didn’t think at this, try to check if this documentation article helps: https://support.undsgn.com/hc/en-us/articles/360000138298-Center-Split-Menu-appears-slow
Hi! Love your demos! Is it possible to combine different demos, i.e. take elements from for example Classic lawyer and combine with Creative Agency? Best Regards Lennart
Hi leppe and thank you for interest! 
Once you install the Uncode Theme and demo contents you have an exact replica of the whole Uncode demo (http://www.undsgn.com/uncode/) just with placeholder images: https://support.undsgn.com/hc/articles/214001065
This mean you can mix and match any demo to create your own layout, you can browse as our clients combine demos and features in our showcase: https://undsgn.com/uncode/showcase/
Thanks for quick response!!
Thank you for confirm! 
Hi, maybe I found a bug in the media galleries on mobile. All my galleries got the same settings: row > customs padding top/left/right/bottom 0px, column > custom padding 0px black background. Media galerie > settings 1px items gab, no background color. Everything fine on desktop. On mobile there is a thin black padding on top of the first image when it’s landscape format…with vertical format everything is fine. Got to screenshots here:
https://drive.google.com/file/d/1canRXD4Pgw9FAHC2D7Jd6eZu1rxOe9M3/view?usp=drivesdk https://drive.google.com/file/d/1J-vsCYFcaOH8hp9IbusXaUOpqtazvSb1/view?usp=drivesdkstefanstraeter.com/home
Any idea?
Hi, this is related to the pixel approximation of browser, try to paste this code to adjust a bit on this layout:
@media (max-width: 959px){
.justified-wrapper.px-gutter {
margin-top: -2px !important;
}
}
Works perfekt! Cheers!!!
Thank you for confirm! 
Hi, I need to know if the theme support (multi-language) or not ? I need Arabia and English in one theme 
Hi! Uncode is not only compatible but also officially certified by WPML (the most popular multi-language solution for WordPress): https://support.undsgn.com/hc/articles/214003905