Hi,

We are always investigating any reported issue and our dev team is working on one you have on your installation. Please, note that some fixes need new implementations and requires some adjustments with several files. Each fix we are implementing in next theme update. Thanks for understanding.

Qode

Finaly works like it does on websites usualy (load more button) after many emails and arguing about how it’s suposed to work. But hey, they fixed it!

Hi,

Glad that you’re satisfied, wish you all the best.

Support Video Tutorials Qode

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Hi, problem is visible on some servers (like godaddy), not all, so it’s not easy to recreate. On our server we don’t have this problem, but on godaddy your theme is not working. We don’t have access to the support forum because we are envato studio providers and we working with your theme for our clients who have purchased your theme. As I said we have managed to patch this problem as temp solution for godaddy, but I think that’s in your interest to have this resolved and fixed. Let me know if you have some email where we can provide you with details and test environment where this issue is visible. Thanks.

Hi, one update… I think that problem might be in glob() PHP function which you are using on three different locations to load and include files. This function for some reason is not enabled on some godaddy / amazon servers and this is causing issues. Also this is not good function to use regarding overall performance because on each load it scans inside few folders to get all file locations. Can you replace this with some other function or simply use static lines for include_once instead of glob() loop?

Hi,

We will look into this issue more in the future. We didn’t have situation of this kind before, so we need to investigate. Thank you for the feedback. All the best.

Qode

Hi,

Unfortunately we haven’t tested our theme with the Shopify platform, so we can’t guarantee full compatibility. We use the WooCommerce plugin for WordPress for the shop in our theme.

Best regards, Qode

Hi,

Please provide us with your website URL and some screenshots of page options or font options you’ve set and we’ll see what might be going on. Thank you.

Qode

Thank you, but I just replaced the typo for titles in H2 and it’s perfect. We do not feel the difference

Glad to hear this. Thank you for the update.

Best, Qode

Hello,

Thank you for this. We will fix it

Best, Qode

Hello,

Yes, just go to WPbakery page builder > Role manager and check option for Portfolio item. Please, check this screenshot https://www.screencast.com/t/e6QzNvlW

Best, Qode

Hi,

Yes, just add this part of code:

.projects_holder article .portfolio_description .portfolio_title,
.projects_holder.standard article .project_category {
    display: inline-block;   
}
.projects_holder.standard article .project_category {
    padding-left:10px;   
}

in Custom Css.

Best, Qode

In same line its ok. But at the right side i mean in the right border of the blok, like this: https://drive.google.com/open?id=1A4xSR2ejaMMIRbFdr3s_eGQRMbUvahCE

Oh, in that case, just replace this part of code:

.projects_holder.standard article .project_category {
    padding-left:10px;   
}

with this :

.projects_holder.standard article .project_category {
   float: right;
}

Best, Qode

Hello,

Best, Qode

Thanks!

You are welcome!

Hello,

Ok. Glad to hear this has been resolved. 1) Try to add this part of code in custom css:

header .header_top .header-left-widget .q_social_icon_holder {
    width: 20px;
}

2) In that case just reorder these elements and put this row below the row where map is added https://www.screencast.com/t/LRiFjCinnhWe

Best, Qode

Hi, everything is OK. Thank you

You’re welcome.

Qode

Hi,

Please, for any question like this one, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our support team will investigate and assist you there.

Best, Qode

Ok Done! PRIVATE TICKET #2023001

Hi,

Your ticket is assigned to our agent who is working on it and will reply to you asap.

best, Qode

Hi,

Qode

problem solved. I reinstalled the whole wordpress. thanks

We are really glad to hear this. Thank you for the update!

Hi,

Please, just follow this part of our Official Manual to install our theme via FTP http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-2-ftp-installation/ For any further assistance, our support team is on your service at https://qode.ticksy.com/

Best regards, Qode

Hi,

Please, just follow this part of our Official Manual to install our theme via FTP http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-2-ftp-installation/ For any further assistance, our support team is on your service at https://qode.ticksy.com/

Best regards, Qode

Hello,

For new 6.0.2 version WPBakery where some stuff need to be adjusted in our code in order to be full compatible. So, it will be added in our next theme update. Here you could check our Change log to see when it is included http://bridge.qodeinteractive.com/change-log/

Qode

Hello,

Thank you for taking interest in our theme.

You can easily combine various features from different demos. The suggested way of doing this is creating a WordPress local development environment with as many demo sites as you need to import the demos you’re looking to combine. Now you can safely take a look at the back-end of each demo that you’re going to use a feature from and either copy the necessary content or replicate a setting to your live site.

Qode

Excellent, thanks for your quick reply!

You are welcome!

Hello,

Best, Qode

I have downgrade the version using an old version of the theme in order to show the site in the best way. so now we don’t have the last version of the theme

Hello,

At the moment we are not able to investigate, since these info and are not enough. It could be that some third party plugin is in conflict. If you want to update our theme to latest version, then just follow these instructions and order: -first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ - then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes. Or for further help, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access so our agent could check this closer.

Best, Qode

Hi,

Best, Qode

You are welcome!

I also see that the hamburger menu for “About Us’ shows up in mobile. How do I get rid or not display it so there will be only 1 mobile menu? TIA

Hello,

To Hide sidearea on mobile, use this part of code and add it in Custom Css:

@media only screen and (max-width:1000px){
    .side_menu_button>a {
       display: none;
    }    
}

Best, Qode

Hello,

Please, check this part from our Official manual to see how to update plugins that came bundled http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/ That should be helpful.

Best, Qode

Hello,

Please, for any question like this one, open a ticket at https://qode.ticksy.com and include your wp-admin access so our support agent could assist you with any doubt you have and with anything that could be done using our theme options.

Best, Qode

Thanks for quick response. Sorry I have to write this here because no response on my support ticket yet.

You are welcome. We have just checked and your ticket has been answered already. Please, check whole response on ticksy.

Best, Qode