16522 comments found.
It appears that I can’t access to premium Slider Revolution Template, do I missed something ? I have already activated Jupiter X
The same to access Blocks from Elementor, it ask me to buy Elementor Pro ..
Hi and thanks for reaching out to us 
Premium Slider Revolution templates require a license key and this case you have to buy it yourself (this is the rule of all ThemeForest themes). You can also download free slider templates https://revolution.themepunch.com/free-slider-exchange/ and import them in Revolution Slider.
As for Blocks templates, some of them are free (of Jupiter X, JetElements), but if you see the Pro badge for the template, it means you need Elementor Pro version, but we provide only the free one and you can select one of the free block templates that are available in the library. Thank you for understanding.
I would have preferred to know this before buying JupiterX, because I will not have bought it, and I will have bought Elementor pro + Slider Revolution directly, and I will have saved $ 59, so I do not see the interest of JupiterX
Hello,
Please take our apologies, but such functionality of premium plugins is related to all premium themes on ThemeForest. You can also use other premium plugins with Jupiter X like JetElements, JetMenu, etc, which extends the functionality of the theme. Thank you.
Hello, where can choose block templates to use?
Found that out thanks.
Hi and thanks for reaching out to us
Glad to hear it! Have a great day!
hello. if i have the 6.x.x version of the jupiter, i’ll face some trouble to update to this new one? thanks
Hi and thanks for reaching out to us
If you upgrade to Jupiter X, your content will be broken as there is no WPBakery plugin in Jupiter X and another page builder is used – Elementor. So you’ll have to re-create your pages with Elementor editor. Please refer to this article: https://help.artbees.net/getting-started/changes-made-to-jupiter-x . Thank you.
Hello, Do you plan to update Jupiter regular theme? Are there been any new version since from november 2018 v6.1.6 ?
Thank you,
Hi and thanks for reaching out to us
Yes, a new version will be released very soon (this week or the next one). Thank you for your patience.
On the burger menu, the dropdown arrows are invisible on a black background?
Hi and thanks for reaching out to us
Please show your site URL so I can give css code to change the arrows color. Thank you.
jupiter.nextgenaudiovisual.com.au (mobile view)
Hello,
Please add this code in Theme Options > Advanced > Custom CSS:
.mkhb-navigation-resp__arrow svg {
fill: #fff !important;
}
Thank you.
Hello, I heard from one guy that purchased your theme that at the moment there are some troubles with wpml. Are you gonna release fixes? If yes, do you know approximately when will you do it? Thank you! Regards
Hi and thanks for reaching out to us
Yes, there are some issues with WPML and will be fixed in the next theme update. It will be released approximately in a week or so. Meanwhile you can use solution mentioned in this forum http://forums.artbees.net/t/jupiter-x-error-500-and-huge-table-under-options/15943/13 . Thank you.
Thank you for answering! Is there some update about the day of the release of the update? Thank you
Hello,
The developers are currently working on a new version and approximately it will be released in a week or two. Thank you for understanding.
Hi! Woocommerce says the theme contains outdated copies of some WooCommerce template files. Namely, this:
jupiter/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
Running Jupiter 6.1.6 on Wordpress 4.9.10
Do you possibly have any advice on how to fix this?
Thanks!
Hi and thanks for reaching out to us
You can ignore that notice. It won’t harm your site. We edited some Woocommerce templates in the theme and version number should be changed in the files, no any code. So it doesn’t affect your site at all. Thank you.
Hello,
is there a way to have active a specific category in the portfolio sortable filter when you first land in the portfolio page, for example I have created a section in the home page with four portfolio categories. What I would like is, if i click on one of these categories, the link will take me to the portfolio page with the category I clicked activated in the sortable filter instead of the “all” category. Make sense? Is it possible to do this?
Hi and thanks for reaching out to us
It will require additional customization which is beyond our basic support scope. You can contact Artbees Care https://themes.artbees.net/artbees-care-wordpress-customisation-services/ for any customization. Thank you for understanding.
Does the addition of elementor mean I can choose that over visual composer?
Hi and thanks for reaching out to us
Elementor is used in Jupiter X theme, Visual Composer is not included into there. So if you installed Jupiter X, you need create the pages with Elementor, and Jupiter 6, the main page builder is WPBakery and you need create pages with it. Thank you.
I am confused now. Is Jupiter 6.1.6 compatible with Wordpress 5.2?
Or do we have to wait for the update
Hi and thanks for reaching out to us
You can use Jupiter 6 with WordPress 5.2 version, but if you also use Master Slider, you should update the plugin to the latest version, because if you update Wordpress, the plugin will have conflicts. Thank you.
Hi, is Jupiter 6.1.6 compatible with WordPress 5.2 and newest woocommerce?
Hi and thanks for reaching out to us
Yes, it’s compatible, just MasterSlider plugin has some problems. You need to update the plugin to the latest version via Jupiter > Control Panel > Required Plugins. Thank you.
When can we expect an update for Jupiter 6? Need compatibility with Wordpress 5.2 and the latest Woocommerce.
Hi and thanks for reaching out to us
A new Jupiter 6 version will be released this week. So soon you’ll be able to update it. Thank you.
Is Jupiter 6.1.6 compatible with WordPress 5.2?
Hi and thanks for reaching out to us
Yes, it’s compatible, just MasterSlider plugin has some problems. You need to update the plugin to the latest version via Jupiter > Control Panel > Required Plugins. Thank you.
I have a google schema error and i’ve concluded its the theme… how can i fix it?
This is the error:Hi and thanks for reaching out to us
This error will be fixed in the next theme update. Now you can resolve it as described in the forum: http://forums.artbees.net/t/structured-data-errors-in-schema-type-webpage/15172 . Thank you.
Hi,
I actually done that and also removed any w3 plugin and clean database tables nothing works.
Thanks.
Hello,
Please wait for the update. It will be released very soon (this or next week). The issue is fixed there. Thank you for understanding.
Hello, I’ve been using Jupiter for a long time, Now I updated to jupiter X Seems like there’s no Jupiter Option page?
Hi and thanks for reaching out to us
Jupiter X differs from Jupiter 6 version. We added new page builder there – Elementor, and Theme Options were moved to Customizer. To edit options for specific pages, you need install the plugin Advanced Custom Fields Pro via Jupiter X > Control Panel > Plugins and Post Options section will appear in the page editor. Please read more here: https://help.artbees.net/getting-started/changes-made-to-jupiter-x . Thank you.
Thanks, I’ve buyed 3 licenses of jupiter, is vip membership available on 5? and sticky logo ain’t changing it loads primary logo instead, I just installed fresh version and tried many times.
Hello,
The rules were changed and from 1st of May 2019 users need to register 10 licenses to become a VIP member. As for the header, we need to check the issue. Can you create a ticket and provide WP Dashboard credentials? Thank you.
So 10 licenses 
Anout sticky logo I found that it was set to secondary logo by default i changed by customizer thanks.
Glad to hear you found a solution.
Have a great day!
Is it possible to edit the misspelled text in the woocommerce product search and make the results appear?
woocommerce search spelling correction?
I want the search to work more efficiently.
Hi and thanks for reaching out to us
Could you please clarify what text you want to edit? Please show a screenshot for better understanding. Thank you.
Hello,
I’m sorry but misspelled text can’t be edited in Jupiter X. As a workaround you can try this plugin https://wordpress.org/plugins/relevanssi/ to improve the search results. Thank you.
Hey guys, wondering if you offer any kind of money back guarantee so you can assess the theme, the theme looks really good but there are reviews stating its slow, buggy etc. Very interested! Thank you.
Hi and thanks for reaching out to us
You can request a refund as described in our documentation https://themes.artbees.net/docs/getting-refund/ . Thank you.
Fast and resolutive in chat support. I totally recommend this theme
Hi and thanks for reaching out to us
We appreciate your feedback very much! Thank you a lot!
When a user files out the contact form on my website https://www.dynamicwebdesigns.com.au/ and hits the “View Quote” button it sends the email and then redirects to a different page http://yougodesignns.com.au/thank-you
How can I change the redirection so once the contact form has been entered it will send to this page https://www.dynamicwebdesigns.com.au/thank-you
I could not find which file in the File Manager to change.
Hi and thanks for reaching out to us
By default our contact form doesn’t have redirect option. Are you using any 3rd-party plugin for it? Please check your plugins. Thank you.
hi i was told jupiter was multisite compatible. once install on subdomain for draft purposes only the header custom type is lock. why is that?
must i use the same api key to unlock it?
a ticket was submitted also.
Hi and thanks for reaching out to us
If you installed the theme on a subdomain which main domain is already registered, you can use the same API key for the subdomain. Thank you.
