1458 comments found.
Hi JanStuio,
I want the video to open automatically when opening the product page
Is there any way to do it?
Hi,
I’m sorry it can’t auto play video when open product page.
Kind regards
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.swatch__list--item.is-selected .swatch__tooltip {
top: inherit;
opacity: 0;
visibility: hidden;
}
Kind regards
Hi,
I see that this theme is with WooCommerce but my client uses another system (ECWID). Is it possible to change them? How connected is woocommerce to the other parts of the website?
Hi,
You need install plugin ECWID and replace with WooCommerce and import your ECWID products to your site.
Kind regards
Will that change how the shop looks like?
Hi,
I’m not sure how the shop look like. Maybe it need some customize code.
Kind regards
Hi JanStudio,
I have a variant product: with the following properties:
- Color: white, black
- Camera: 1080p, 720p, 480p
- Battery: 1800mAh, 3600mAh, 5400mAh, 7200mAh
Different options will cost different, help me set the price for it.
(If the attributes are the same price, I only need to use one command to complete. But now each attribute has a price, so I have difficulty)
Please help me.
Hi,
You have to add price for each variation if different price http://prntscr.com/ny93fz
Kind regards
Hi
- Is there a theme option to show the “add to cart” button (not on hover) on mobile shop page?
For question I refer to “theme options”... not css customization…
Thanks.
Hi,
It now our theme only can show add to cart on mobile when hover by custom CSS but i think we will add option to show/off add to cart on mobile.
Thanks
Hi,
Is the item (color, size, etc.) text overlapping on the attribute’s title issue already updated to on hover in theme?
http://janstudio.net/claue/demo/product/cyan-boheme/Also, is it possible to add an option for adding an upsell (discount/coupon/email/etc.) in the mini cart bottom window, after adding an item to cart?
Thanks
Hi,
1. Yes, we fix the text overlay on the attributes title, please refresh your browser to check.
2. We have option to add your custom text or short code on bottom of mini-cart http://prntscr.com/nxktgf
Kind regards
Hello, how can I customize this menu on shop: http://prntscr.com/nw6irf
Hi Louis,
Thank you for choose our theme.
By default this menu will load all product categories, if you want customize you can create new menu in Appearance > Menus and after that go to Appearance > Widgets > WooCommerce Categories Menu Sidebar > Remove “product categories” widget and add custom navigation widget and assign the menu you’ve just create.
Kind regards
Hello, thank you. here my site: http://braletteren.com/san-pham/ao-munii-kg-vien-ren/ here the thing: http://prntscr.com/nwlmlk how can I change this circle to square and fit with the text. please help me.
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.is-label .swatch__list--item {
border-radius: 5px;
padding: 2px 5px;
}
.is-label .swatch__value {
width: auto;
}
Kind regards
Hello, it’s is an oval after I added the code. may you help change to square like this image: http://prntscr.com/nwy15r
Hi Louis,
Please change prev code to
.is-label .swatch__list--item {
border-radius: 5px;
padding: 2px 5px;
}
.is-label .swatch__value {
width: auto;
border-radius: 5px;
}
Kind regards
Hi, I did. it’s not working
Hi,
Please copy correct code on this topic, don’t copy via email.
I see the code below not apply on your site
.is-label .swatch__list--item {
border-radius: 5px;
padding: 2px 5px;
}
thank you, it’s working now.
Hello, in my shop page: http://braletteren.com/shop/ how can I show this sidebar by defaut: http://prntscr.com/ny7xyi and dont need to click on this button: http://prntscr.com/ny7yaw please support me
Hi Louis,
Please go to Claue > Theme Option > WooCommerce > Product Listing Settings > Layout and follow this screenshot http://prntscr.com/ny9148
Kind regards
Hi, something happen with the search button on my page: http://braletteren.com/returns-exchanges/ image: http://prntscr.com/o558pw
how can I fix it, please support me in this case.
Hi Louisbaker,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.widget .search-form label { width: calc(100% – 125px); } .widget .woocommerce-product-search .search-field { width: calc(100% – 134px); }
Kind regards
Hi, I added but it not working: http://prntscr.com/o55rwz please check
Hi,
Please try again
.widget .search-form label {
width: calc(100% - 125px);
}
.widget .woocommerce-product-search .search-field {
width: calc(100% - 134px);
}
If it doesn’t work please try type again the text, don’t copy from here
calc(100% – 125px) and calc(100% – 134px)
Kind regards
Hi, I met a new problem: http://prntscr.com/obzk8w I add a custom badge by yith woocommerse. first time it’s okay, but today it’s show on the first image as well.may you help me how to hide it on that position.
update: it’s also show on category page: http://braletteren.com/danh-muc/khong-doi-tra/
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.product-image-flip > .container-image-and-badge .yith-wcbm-badge {display: none;}
Kind regards
Please add more code
.p-nav .container-image-and-badge .yith-wcbm-badge__wrap {display: none;}
hello, I want to filter product have price 158000 in this page: https://bomsister.vn/noi-y-dong-gia-158k/ what shortcode should I use
Hi, i’m sorry. WooCommerce doesn’t support shortcode to show exact price.
Kind regards
Hi! the mini cart dont show products, how i fix? thanks
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and login credentials. Our team will check and help you solve problem.
Kind regards
Hi, 1. on guest checkout login redirect all login error are displaying on checkout page, how can i display all login error on my-account page? (error on checkout page – Please log in or register to complete your purchase.)
2. on my account page, when i enter login credentials and if i dont check(I agree to my personal data being stored and used as per Privacy Policy) checkbox. still it allow me to login and after logged in it display error(Please log in or register to complete your purchase.)
Kindly look into this.
Hi,
Could you please create screenshot and note to screen describe the issue. It now we still not clear.
Thanks
1. On my account page, when i enter login credentials and if i dont check checkbox for ->(I agree to my personal data being stored and used as per Privacy Policy) checkbox. still it allow me to login and after logged in it display error(Please log in or register to complete your purchase.) it does not display any login error on my-account page. Link for error on my-account page after successful login – https://prnt.sc/nvz5vp
2. on guest checkout login redirect all login error are displaying on checkout page, how can i display all login error on my-account page? (error on checkout page – Please log in or register to complete your purchase.) Refer screenshot – https://prnt.sc/nvz66z
Hi,
I checked your site and see you’re using plugin “WooCommerce Force Authentification Before Checkout” please try disable this plugin or contact to plugin author.
Kind regards
Hi,
I’ve noticed when testing user logins and creating test accounts as a customer, that there is no error message or notification for the following user scenarios:
1) User enters wrong password or wrong email account. 2) User enters no information at all (and just clicks ‘login’ or ‘register’). 3) New user tries to register with an already existing email address.
and each of the scenarios above, after the submit button is pressed (either ‘registering’ or ‘logging in’), the page simply reloads without notifying the user of anything (wrong password, existing email, etc…), and the login form is simply presented once again.
Hi, Also i disabled plugin “WooCommerce Force Authentification Before Checkout” Still login errors are appearing on category and other pages.
Hi,
Our team replied you on forum. The issue because the version of WooCommerce on your site outdated. Please update WooCommerce and other plugins on your site.
Kind regards
i have purchased theme from their currency option not working currency symbol change but value does not change please help me
Hi,
Could you tell me more details which theme you purchase?
Thanks
Hello, I am using WP Rocket Loader – however the lazy load option causes some issues on the shop page on the mobile, where it shifts some of the products/images to be slightly on top of other ones (from right to left movement) or the pricing is covered by the image below – seems to happen for about 4 products together in every 10-15 on the page. Is there a way to resolve that? Disabling lazy load resolves the issue, but I would like to keep it on because of the amount of items in the shop and the load times.
Thanks
Hi,
By default our theme already have lazyload so when you turn on lazyload of WP Rocket, it conflict with theme function. Please disable lazyload of WP Rocket.
Kind regards
Thanks – with the above information I did a test with and without rocket lazy load running and there is no load time difference….so one less thing to worry about:)
Now to stop both font-awesome’s from loading their scripts for your theme and yith wishlist – do you have a guide for dequeing one? Thanks
Hi,
We will update exist function dequeue_style in our theme to stop load font-awesome from plugin YITH Wishlist.
You can do by add below code to claue-child > functions.php or wait for update version.
function project_dequeue_unnecessary_styles() {
wp_dequeue_style( 'yith-wcwl-font-awesome' );
wp_deregister_style( 'yith-wcwl-font-awesome' );
}
add_action( 'wp_print_styles', 'project_dequeue_unnecessary_styles' );
Btw, you support expried. Could you please renew your support, that will help us continue to develop and improve our theme.
Thanks
Thanks for that
Theme doesn’t support any cache plugin for themes on layout 3 or 4.
SO its not a real life usable.
Support about this critical fault is very frustrating. Firsly answer that it dont happen (whitout any test), and second saying that the solution its not using cache. If there are not solution for this i will change theme because nopbody cant run a serously woocomerce shop withou cache … and sinceraly, you should take reported bugs a little more seriously and not respond with obvious solutions that don’t work and show that you haven’t taken the slightest trouble to even read and understand the problem.
Very dissatisfied with.
Hi,
1. It my mistake when don’t check your site.
2. You don’t understand the issue, i just clear cache not tell you disable cache plugin to make it work. You see your site still using cache plugin.
Hi JanStudio,
Let me explain today with more calm (that sincerely yesterday I didn’t take the vague answer very well.
First your theme has a “bug” or incompatibility on layout 3 and 4 with any cache plugin. The reason its that this layout its not responsive (not in the correct way).
You don’t see now on our web because after 2 weeks of test, install and deinstall plugins and others inquiries we finally found the problem and we are using 2 caches, one for desktop and one for mobile (so now the bug affects only to tablets, that its a minor problem, but also its not correct)
The problem: caches make the desktop item page and serve this cache page also to mobile user. You desktop version of layout 3 and 4 its not responsive. You could easy check this load a page with this layout and then reducing the size of the tab.
if you did it you could see that images are shown in a wrong way. And this is tha same way that mobile user sees. Let me show an example of how it should work in a correct responsive (and mobile-friendly theme): http://demo.uix.store/sober/product/blue-raincoat/ try to reduce the size of the tab for this example and try to do it on your layout 3 or 4 and could see what is the problem.
Sincerely, when i wrote it on the forum support the feeling was that you dont take care of the problem and the responses was very vague and inaccurate. We are deal with this problem weeks before contact and you answers clearly was without any test of it. We say that its a cache problem and your response its clear cache and work… correct. but only a few mins until plugin regenerates the cache.
I hope that all this will serve to improve your theme, that in general its superior to other options (we love the clear design, this is the reason we use iT), but have some things (like this one) that cannot be ignored if you want to use your theme in a real shop. (i will change me review as soon you solve this mobile responsive problem)
Have a great day.
Hi,
I agree with our that the product layout-3 and layout-4 doesn’t responsive when you resize browser. But i’m not agree with you that product layout-3 and layout-4 doesn’t work on mobile. On desktop browser after you resize browser, please refresh and change mode to mobile http://prntscr.com/nvsy6s It now our theme only check, if the layout is mobile not tablet device it will switch to carousel mode. If you want it switch mode on tablet device we will give you code.
You said it doesn’t work but i check on 4 mobile devices with 4 browsers on mobile it still work well http://support.janstudio.net/forums/topic/problems-on-mobile-itens-image/#post-31483.
I told you clear cache to check the issue not told you disable cache plugin. And you think clear cache that mean our theme not work with cache plugin.
Kind regards
WORKS because we are not caching MOBILE!
And don’t works on tablets, also we dont work with any cache system that can’t separe cache for mobile and desktop and make two different versions (the most of it) like “Cache Enabler” for example…
We are not doing more test on our site because we are in production. So if you want could test “Cache enabler” and said how make it works… If not its ok, we solve it by our own…
WORKS because we are not caching MOBILE!
And don’t works on tablets, also we dont work with any cache system that can’t separe cache for mobile and desktop and make two different versions (the most of it) like “Cache Enabler” for example… (the one we have installed when you said the solution was empty cache…)
We are not doing more test on our site because we are in production. So if you want could test “Cache enabler” and said how make it works… If not its ok, we solve it by our own…
We didn’t implement carousel for tablet but if you want we will give you solution to do. And you can check our demo http://janstudio.net/claue/demo/product/premium-shoes-clean-package/ with cache plugin enable now http://prntscr.com/nvvhr3
Autoptimize its not a cache plugin, just an optimizer (they recommend using with a cache like W3, Cache Enabler (best performance),etc… What cache you use on demo site? are you using another performance plugin (apart of autoptimizer)? yes please could you give us a solution for tablets?
1. we use WP Super cache for our demo http://prntscr.com/nvwq6d
2. Please copy file product-image.php in claue > core > libraries > vendors > woocommerce > templates > single-product to claue-child > woocommerce > single-product and change code in line 57
“breakpoint”: 736 to “breakpoint”: 1024
Kind regards
Hi, Pre-sale question: my site is on WP 4.7.13, can I use your theme? Will it work? I do not want to upgrade. Thank you
Hi,
Thank you for interested in our theme. Yes, our theme work well on WP 4.7.13.
Kind regards
Hi,
I see in the demo on the product page, the attributes of the item (color, size, etc.) text are overlapping on the attribute’s title, example here: http://janstudio.net/claue/demo/product/cyan-boheme/Is this fixed?
Another question, is there any discount promotion on the theme any time soon?
Thanks
Hi,
Thank you for interested in our theme.
We put text overlap the attribute title to show current color, current size. If you want we can help you hide it with just one line of CSS code.
I’m sorry it now doesn’t have any discount promotion for this theme in short time.
Kind regards
Hi, thanks for the quick response.
I understand that but it doesn’t look proper or professional from a user’s prospective, I think this should be achieved differently….
Hi,
Thank we will hide the text overlay for the next update. If user want to show we will give they code to show.
Thanks
I didn’t mean necessarily to hide it, just not to show it like this, covering other text…
You mean add more space between the label “Color, Size” and the variation and when the text show it not overlay the label. It easy and we can help you do it.
or different way/solution to show the overlay (if any), in any case it shouldn’t be displayed as it is right now, in my opinion…
You mean have option for user can on/off this?
Maybe display only on hover or in some different location to not cover the text… in addition, the on/off option is always nice to add as-well.
Yes. it have option to turn it on/off and now we change style to show when hover and doesn’t show when selected.
Cool, thx
Hi JanStudio,
I want to move the location of social network icons below the product code (http://prntscr.com/nt0wsh)
Please help me!
Hi,
Please add below code to claue-child > functions.php
remove_action( 'woocommerce_single_product_summary', 'jas_claue_wc_single_social_share', 50 );
function jas_claue_child_wc_single_social_share() {
if ( cs_get_option( 'wc-social-share' ) ) {
jas_claue_social_share();
}
}
add_action( 'woocommerce_single_product_summary', 'jas_claue_child_wc_single_social_share', 18 );
And below code to claue-child > style.css
.jas-wc-single .social-share { text-align: left; }
Kind regards
Hi JanStudio,
Content file style.css (http://prntscr.com/ntd392)
Content functions.php file (http://prntscr.com/ntd3gc)
and the result is like the image (http://prntscr.com/ntd3ql)
I want to remove the social network icon below and keep the social network icon at the top then left-aligned (http://prntscr.com/ntd4dw)
Hi,
1. Please change code in functions.php to
add_action( 'wp_head', 'change_social_poistion' );
function change_social_poistion(){
remove_action( 'woocommerce_single_product_summary', 'jas_claue_wc_single_social_share', 50 );
}
function jas_claue_child_wc_single_social_share() {
if ( cs_get_option( 'wc-social-share' ) ) {
jas_claue_social_share();
}
}
add_action( 'woocommerce_single_product_summary', 'jas_claue_child_wc_single_social_share', 18 );
2. And css code to
.jas-wc-single .social-share, .jas-wc-single .social-share .jas-social { text-align: left; }
Kind regards
Hi JanStudio,
I tried but the social network icons below are still not removed (http://prntscr.com/ntpjwv)
Hi,
I didn’t see the code on your site, please add the code or create topic on our support forum with link to your live site.
Kind regards
Hi JanStudio,
Content file style.css (http://prntscr.com/ntw5pn)
Content functions.php file (http://prntscr.com/ntw5ca)
Please try clear cache on your site, I check on this site https://wp.lequangton.com/ the code not added
Hi JanStudio,
Website officially used on daicat.vn site is no longer tested on wp.lequangton.com You check to help me on https://daicat.vn
Before I looked at the results, I cleared the browser cache.
H
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.product_meta + .social-share {display: none;}
Kind regards
Thank you very much!!!
Hi, i have uploaded banner images in all category pages via product category which are looking nice on each category page on both desktop and mobile. when i add banner image for any other page like faq, terms etc as a single image its not looking good on mobile phone as well as on desktop and it keep space between header and banner. kindly suggest where to upload banner images for custom pages.
Hi,
1. Please add below code to to claue > theme option > general layout > custom css
.jas-page > div {margin-top: 0;}
2. For any custom page, please upload featured image for page http://prntscr.com/nsuzx7
Please check code on your child theme , maybe you remove page-head function.
Kind regards
Hi, can you tell me the code for page-head function and where i need to add it to display banner images properly added as featured image
Hi,
Please create new topic at our support forum that will help us easy to track your issue. It hard to track where your site, what your problem on this.
Kind regards
Hi,
I tried but it can’t to move Payment under Order Note.
Kind regards
No tickets? I’m trying to make a support request in http://support.janstudio.net but after login in I only see a forum. Is that ok or I’m missing something?
Hi,
We using forum support. Please use your accounr to create new topic at http://support.janstudio.net/forums/forum/themes-support/claue/
Kind regards
Already did, thanks.
Hi,
Yes, you can switch by copy file form-login.php in claue > core > libraries > vendors > woocommerce > templates > myaccount to claue-child > woocommerce > myaccount and move code from line 69 to line 126 above line 31.
Kind regards
Sorry please move code from line 73 – line 123 to above line 31
Kind regards
Hi, Cart is not updating, if m adding product to cart it got replaced by previously added product. on checkout page i can see product which i have added last. kindly look into this.
Hi,
You did not follow your topic http://support.janstudio.net/forums/topic/cart-count-on-cart-icon-in-header/.
We have to remove custom css ”.count” for you. Please check again.
And please update theme to latest version.
Hi, i have updated theme to latest version but problem is there with cart. (Cart is not updating, if m adding product to cart it got replaced by previously added product. on checkout page i can see product which i have added last. kindly look into this.)
Hi.
I’m sorry because miss understood. please try deactivate plugin one by one. If issue still please update plugins.
Kind regards
