461 comments found.
Hi! It is possible to install Stripe to make donations? how it works with the recurring donations?
thanks!:grin:
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi,
just as a reminder that the theme includes Stripe as payment.
Have a good day Bye
HELLO I open a ticket in your support site but not reply yet. Please reply as soon as you can.Thanks.
How can I change the fixed donation amount? And can I change the rule of insert custom value like below. 1、Set a unit is $500. 2、User can insert how many units he want, and the amount will change “units * 500″
I can pay some extra fee for those custom feature. Thanks for your reply.
Hi,
thanks for the interest.
For sure you will receive a reply from our support as soon as possible.
Bye
Hello, I submitted a pre-sale question but I haven’t yet heard a response. I am wondering if this site is compatible with ETapestry, which our organization uses for donations
Hi,
our dedicated team will reply to you as soon as possible.
Have a good day Bye
presales Q: Does the theme support the RTL
Hi,
thanks for the interest. Yes sure.
Have a good day Bye
It seems like the theme is never updated. I downloaded “the latest” files, but the readme.txt file still says version 1.1 and tested up to Wordpress 4.8. It is not clear what updates are being done. Please clarify!
Hi,
we update the theme every month by adding the latest premium plugin versions included for free on our theme. For any questions you can contact us through this form : http://support.nicdark.com/pre-sales-questions/ or if you want to receive some support through our platform : http://support.nicdark.com
Have a good day Bye
Hi, when do you guys intend to update WP Visual composer which is WAY out of date??? And I cannot create a support account…. no email with passord is sent… this needs to be fixed asap… i cannot build my pages properly if vc is out of date with gutengerg as it is right now
Hi,
the theme uses the last version of Wp bakery page builder plugin, you can find it on the plugins folder in the theme.
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day Bye
Hello, I made a purchase of the theme, and I’ve come across some problems. Importing the demo is not working. WPBakery Page Builder is outdated.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, I have also raised a ticket with no response yet and it’s since 3 days. Please do respond. Thanks!
Hi,
this is very strange, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Hello, i’ve raised a couple of tickets, but have received no response yet. Hope you have received them. Thanks for helping
Hi,
this is very strange, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Been trying to register on your link but no email is coming through. I bought the the theme already and need some support. Kindly assist.
Been trying to register here https://support.nicdark.com/ but I don’t get any email.
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hi the plugin Nd-Donation did not register in a database the donations did with paypal, I check the paypal account and the payment has been made but it is not registered in the plugin database.
Do you have any suggestion from this issue?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I have a question regarding the “new” callout on my website: https://actionforchildcare.blog/
It is currently attached to the “Donate” button. Could you please let me know how I can remove this?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Please NickDark I have been trying to reach you concerning a product the charity foundation theme. I cant see my offline payment records eventhough I tried to to a test and also it does not nottify me on my site please help with this issue
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
can i import the demo website
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
How is it possible to add in the single cause pages?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello, I cannot register to http://support.nicdark.com/, I didn’t receive any confirmation email. Thanks
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
necesito traducir los siguientes literales y no es posible hacerlo desde LOCO ni con el POEDIT
OF OUR GOAL DONATIONS DONATE NOW GOAL CAUSE ACHIEVED
Como puedo hacerlo?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi, how can i import demo in my site? i don’t find the button to import it
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi how to create Donate for like this? http://www.nicdarkthemes.com/themes/charity/wp/demo/charity-foundation/causes/water-for-all-children/#nd_donations_single_cause_form_section
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi plz reply this topic (https://support.nicdark.com/themes/ticket/hi-how-to-create-donate-form-like-demo/)
Hi,
yes sure, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hello I am french
I have a crowdfunding site, I would like to change and I am looking for another theme. I like your theme and it looks perfect, but I would like to know the functionality in detail. 1) I am looking for a site able to offer crowdfunding for any type of project, personal, collective, etc … with a commission 2) I wish I could cancel the commissions for humanitarian projects. ? 3) I would like non-profit organizations to be visible on my site and offer campaigns directly related to their platform and collect the funds directly on their accounts? 4) I would like to have a sales page and be able to offer sales forms for products and services? 5) Sales by affiliations are possible?
6) What notifications are received for users who have funded one or more projects?
7) What notifications for project organizers?
Is it possible to donate anonymously?
9) For donors, Is it possible to hide the identity?
10) Can you tell me about the possibilities offered by the theme of users and project organizers? 11) And the features and possibilities of e-commerce?
Thank you
11) Does your theme offer the possibility of creating a crowdfunding site like the “Gofundme” site https://uk.gofundme.com 12) Is there the possibility of offering rewards to donors?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
