456 comments found.
Hi, when do you guys intend to update WP Visual composer which is WAY out of date??? And I cannot create a support account…. no email with passord is sent… this needs to be fixed asap… i cannot build my pages properly if vc is out of date with gutengerg as it is right now
Hi,
the theme uses the last version of Wp bakery page builder plugin, you can find it on the plugins folder in the theme.
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day Bye
Hello, I made a purchase of the theme, and I’ve come across some problems. Importing the demo is not working. WPBakery Page Builder is outdated.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, I have also raised a ticket with no response yet and it’s since 3 days. Please do respond. Thanks!
Hi,
this is very strange, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Hello, i’ve raised a couple of tickets, but have received no response yet. Hope you have received them. Thanks for helping
Hi,
this is very strange, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Been trying to register on your link but no email is coming through. I bought the the theme already and need some support. Kindly assist.
Been trying to register here https://support.nicdark.com/ but I don’t get any email.
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hi the plugin Nd-Donation did not register in a database the donations did with paypal, I check the paypal account and the payment has been made but it is not registered in the plugin database.
Do you have any suggestion from this issue?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I have a question regarding the “new” callout on my website: https://actionforchildcare.blog/
It is currently attached to the “Donate” button. Could you please let me know how I can remove this?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Please NickDark I have been trying to reach you concerning a product the charity foundation theme. I cant see my offline payment records eventhough I tried to to a test and also it does not nottify me on my site please help with this issue
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
can i import the demo website
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
How is it possible to add in the single cause pages?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello, I cannot register to http://support.nicdark.com/, I didn’t receive any confirmation email. Thanks
Hi,
be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
necesito traducir los siguientes literales y no es posible hacerlo desde LOCO ni con el POEDIT
OF OUR GOAL DONATIONS DONATE NOW GOAL CAUSE ACHIEVED
Como puedo hacerlo?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi, how can i import demo in my site? i don’t find the button to import it
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi how to create Donate for like this? http://www.nicdarkthemes.com/themes/charity/wp/demo/charity-foundation/causes/water-for-all-children/#nd_donations_single_cause_form_section
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi plz reply this topic (https://support.nicdark.com/themes/ticket/hi-how-to-create-donate-form-like-demo/)
Hi,
yes sure, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hello I am french
I have a crowdfunding site, I would like to change and I am looking for another theme. I like your theme and it looks perfect, but I would like to know the functionality in detail. 1) I am looking for a site able to offer crowdfunding for any type of project, personal, collective, etc … with a commission 2) I wish I could cancel the commissions for humanitarian projects. ? 3) I would like non-profit organizations to be visible on my site and offer campaigns directly related to their platform and collect the funds directly on their accounts? 4) I would like to have a sales page and be able to offer sales forms for products and services? 5) Sales by affiliations are possible?
6) What notifications are received for users who have funded one or more projects?
7) What notifications for project organizers?
Is it possible to donate anonymously?
9) For donors, Is it possible to hide the identity?
10) Can you tell me about the possibilities offered by the theme of users and project organizers? 11) And the features and possibilities of e-commerce?
Thank you
11) Does your theme offer the possibility of creating a crowdfunding site like the “Gofundme” site https://uk.gofundme.com 12) Is there the possibility of offering rewards to donors?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I really need help having the new version of wpbakery, it takes foreever to upload a simkple masonry media gallery using your theme. Thank you
lost connection wordpress when use masonry grid upload wpbakery
But just happneing with your theme, I work in other site m(same server configuration) and this is not happening, maybe is the version of the wpbakery?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I download the theme via membership in element envato. how to get the lc to submit the ticket? Please help asap
Hi,
you have to purchase the theme here on themeforest.net for get the purchase code and receive support from our developers.
Have a good day Bye
Hi, I’ve installed the theme but missing the footer section in that. Also some CTAs alignment is not good. Could you please help me in that?
Some pages are also missing. Please do the needful.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello There, i really appreciate your template. But I’am hoping EVERY DAY that you improve this template by making it compatible with the plug-in “GIVE” (is the most importante plug in for donation). Please take it seriously, I would like to buy it as soon as possible!
Have a nice day!
Hi I’d submit two tickets in support.nicdark.com, my support is active, but I have not received a reply, nor I find a way to follow up the progress in my open tickets, it’s like throwing them in a bottomless dump
Hi,
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
in my country paypal doesnt work. i have a plugin for woocommerce payment with credit card. can i use it at donate screen? thank you!
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
