16522 comments found.
Hello, I saw you published an update on 31 May, can I ask you where I can find the changelog for Jupiter X? I found the update only written in the themeforest Jupiter page. Thank you!
I would like to ask you if in your theme it’s included the whishlist in case of e-commerce?
Hi and thanks for reaching out to us 
That was just a minor update for Raven plugin, there is no changelog.
We don’t have Wishlist plugin bundled in the theme, you have to install a 3rd-party plugin yourself. Thank you.
What about the compatibility issue with WPML?
Hello,
That will be fixed in the next theme version which will be released soon. Thank you.
Hello, Already the last week I’ve got an aswer that was saying the update for WPML compatibility will be realeased soon, the last week or this one. So, when will it be realeased this week?
Thank you.
The update was delayed due to some tasks. A new theme version will be produced the next week. Thank you for understanding.
What’s the quickest way to contact Artbees support? I was considering getting JupiterX, contacted them on their fb page, I have some presale questions…silence.
Hi and thanks for reaching out to us
As you contacted on weekend, the answer might be delayed. You can also ask your questions here in the comments. If your question hasn’t been replied yet, please post it here and I will help you. Thank you.
The header with logo and menu disappears in mobile website. Am I doing something wrong?
Hi and thanks for reaching out to us
We need to check your settings. Can you create a ticket and provide WP Dashboard credentials for investigation? Thank you.
Hi:
Are there any plans to make more menu designs with better animations? The current menu options were carried over from Jupiter to Jupiter Pro. It will be great if you had more options.
Some great examples:
https://codecanyon.net/item/slick-menu-responsive-wordpress-vertical-menu/17723518 https://codecanyon.net/item/superfly-responsive-wordpress-menu-plugin/8012790Thanks.
Hi and thanks for reaching out to us
In Jupiter X, we have bundled JetMenu plugin http://jetmenu.zemez.io/ which you can use to create a menu. Also we’re going to add more options to Raven Navigation Menu in the future. Thank you for understanding.
Any Idea on a Jupiter 6 update soon I have 8 sites using it.
Hi and thanks for reaching out to us
The update was postponed because of some bug in the new version of WPBakery Page Builder. We are waiting for the plugin authors’ answer regarding this issue. Once it’s fixed, the update will be released. Thank you for understanding.
Hi, I see it is taking you some time to release the migration tool that will help to migrate WPBakery content to Jupiter X. When do you think this will happen? I have bought Jupiter for many clients and would like to plan moving sometime to JupiterX… Thank you.
Hi and thanks for reaching out to us
I’m sorry for such long delay. There are more tasks need to be done before releasing the update, that’s why it was delayed. Unfortunately for now we don’t have the exact date of the release. Thank you for understanding.
Hi, I have a client that uses a diferent wp install for blog, store and main site. They all run under the main domain, but using subdomains: blog.company.com and store.company.com. Does one license works for all installations?
Hi and thanks for reaching out to us
As I see you already created a comment with the same question.
Yes, you can generate API key for the main domain with one license and use it for the subdomains of that main domain. So one API key can be used for all subdomains. Thank you.
Hi, I will need a new licence for a client. My client has the main site in the main domain, but the blog runs on a new install under the subdomain blog.company.com, the store as well? store.comapny.com and so on. Can I have one jupiter license on all subdomains’s installs? Thanks
Hi and thanks for reaching out to us
Yes, you can generate API key for the main domain and use it for the subdomains of that main domain. So one API key can be used for all subdomains. Thank you.
Hello. I want to use this template into 2 differents sites ¿do i need to buy twice?
Hi and thanks for reaching out to us
Once license can be used for one domain only. So if you want to install the theme on a different domain, you have to buy a new license, but if you’re going to install it on a subdomain, you can generate API key for the main domain and use it for the subdomains of that main domain. Thank you.
Hello. Can you update ? So we are “clean” 
Your theme (JupiterX Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Hi and thanks for reaching out to us
You can ignore that notice. We modified some Woocommerce templates in the theme and old version number may be written there. That notice requires only to change the version number, not the code, so it doesn’t affect your site at all. Thank you.
oh, okay. I See. Thx a lot !
You’re welcome
what is the best plugin to speed up the website by using your template ?
Hi and thanks for reaching out to us
We recommend to use WP Rocket or Autoptimize plugins which are compatible with Jupiter X. Also please refer to this article: https://help.artbees.net/maintenance/optimizing-jupiter-x-to-get-the-maximum-speed . Thank you.
How many sites We can install this theme?
Hi and thanks for reaching out to us
One license can be used for one domain only. But if you install the theme on subdomains, you can generate API key for the main domain and use it for all subdomains of that main domain. Thank you.
Hi, how do I get access to all elementor pro pages templates and blocks???
Hi and thanks for reaching out to us
We included only free version of Elementor in the theme. If you want to use all pro features, you have to buy Elementor Pro version. Thank you for understanding.
Hi, ok. But you do know that elementor pro wont work well with jupiter x. So how to solve this? thanks
Hello,
We already mentioned in the article what conflicts may occur with Elementor Pro and how to solve them: https://help.artbees.net/troubleshooting/plugin-conflicts-with-jupiter-x . Thank you.
Hi guys… I cannot access your support portal as the login just hangs… Trying to update the Raven plugin however I am getting the following error:
Raven – This plugin requires Jupiter X theme v1.3.0 and above. Please update your theme to the latest version.
V1.3.0 is the only available download update.. Please assist…
Hi and thanks for reaching out to us
Is your current theme version 1.3.0? Try to delete the current Raven plugin and install it again, a new plugin version should be installed. Thank you.
Hello,
Please answer my ticket #91761 again, it’s a email related issue and therefore urgent.
Thank you
Hi and thanks for reaching out to us
Your ticket is received and will be replied soon. Thank you.
I’m looking to install the ‘Startup’ or ‘Construction’ theme, I’m hoping you don’t say it’s only available for Jupiter X variant?
Hi and thanks for reaching out to us
https://jupiter.artbees.net/lovis
https://jupiter.artbees.net/epulo/
https://jupiter.artbees.net/pandia
Thank you.
Is there possibility to filter post in blog by category?
Hi and thanks for reaching out to us
What theme are you using? If it’s Jupiter 6, you can add categories filter to posts using Posts Grid element in WPBakery Page Builder.
If it’s Jupiter X theme, you can display posts with filter using Raven Posts element in Elementor editor like here https://jupiterx.artbees.net/blog/blog-list-sortable/ . Thank you.
Hello team Is it possible to have JetSerach and JetCompareWishlist also in your theme? I am planing to have eCommerce website but for the timebeing there is no search option proper and also for Compare and wishlists and so on. Please Thanks
Hi and thanks for reaching out to us
I’m sorry, but these plugins are not included in the theme. You can try other plugins like https://wordpress.org/plugins/yith-woocommerce-wishlist/ , https://wordpress.org/plugins/searchwp-live-ajax-search/ or look for some others. Thank you for understanding.
Hi,
I am planning to buy jupiter theme. But I have few pre-sales question if you can please clarify:
I saw you website which mentions everywhere about elementer. But I am using visual composer for many years and have got comfortable with it.
I saw lot of customization is possible using elementor like header, footer, etc. but I have not worked on elementer before. Are all the customization shown in your websites possible with visual composer?
Can I build pages or section like on this link https://jupiterx.artbees.net/home?
Can I make boxes with shadow effect using visual composer without code or CSS?
Thanks Vineet
Few more question please
Is it possible to build such type of custom header using visual composer in jupiter theme? As shown on this page https://preview.themeforest.net/item/jupiter-multipurpose-responsive-theme/full_screen_preview/5177775
Please refer to this screenshot https://prnt.sc/nv9q68. This screenshot is from the website page http://webforu.de/webdesign/. Jupiter theme is used on this site. Is it possible to make these kind of boxes with shadow using visual composer?
Are these things ( in this screenshot https://prnt.sc/nv9t4d) possible using visual composer in jupiter? Page link https://jupiterx.artbees.net/feature-elementor-page-builder/
Also these effect as in this screenshot https://prnt.sc/nv9ui2. Is it possible with visual composer?
I’m sorry I am too detailed in questions but I am already using a theme with such limitations so the biggest reason of switching from that theme to this one is to get rid of coding and make these customization possible without coding.
And the page builder that I am used to is visual composer and for slider = slider revolution.
Also in the other theme that I am using. They have hide the default elements which are provided by visual composer and forced their own developed elements. In that case it becomes very difficult to switch theme for any website.
Thanks for your patience.
Hi and thanks for reaching out to us
You can create boxes in Jupiter 6 using Custom Box element https://jupiter.artbees.net/shortcodes/custom-box/
https://themes.artbees.net/docs/custom-box-shortcode/
Please show a screenshot what header you want to create as I see only demo preview at the link you provided.
The shadow on that site was added with custom css code https://take.ms/tcegn using a custom class name that was assigned in the column settings.
You can set different columns in the WPBakery row as shown here https://wpbakery.com/video-academy/add-row-column-wpbakery-page-builder-wordpress/ .
There is no such transparent effect. It’s just an image created in PhotoShop https://cdn-jupiterx.artbees.net/wp-content/uploads/2018/11/shadow-thumb2.jpg . Box Shadow can be added with custom css code in WPBakery editor.
Also beside default WPBakery elements, we included our elements too, but we didn’t hide default WPBakery ones.
Note, if you want to use WPBakery plugin, you need install Jupiter 6 version, not Jupiter X which uses Elementor. Thank you.
I was referring to this link in which you have highlighted the customization of header and footer. Actually in the past I have faced challenges that after selecting the theme demo and after uploading the content the client asks for changing the layout of header like make a section for tel no with icon and address with icon but because I don’t know coding I fail to customize such things for them. So the following link was giving me little confidence if there are customization possible in header, footer, etc. so it would be helpful to me in delivering better to the clients.
https://preview.themeforest.net/item/jupiter-multipurpose-responsive-theme/full_screen_preview/5177775?_ga=2.172441635.1462473891.1558961052-628389598.1554961456&_gac=1.49424084.1558523167.CjwKCAjw5pPnBRBJEiwAULZKvl42N72cO4xCL4JImS5TDlsdUVqra-7CMWYXPg-WFaJYKmmlNBcw2hoCGeAQAvD_BwE For example, I have started the project with this demo selection https://bridge170.qodeinteractive.com/ https://prnt.sc/nvc3ao (screenshot of the header) but near completion the customer ask to make changes to the header like this https://bridge86.qodeinteractive.com/ https://prnt.sc/nvc44y (screenshot). so due to lack to coding knowledge I fail to make such changes. So if such things are possible without coding. It would be helpfulAlso, if I adapt to elementor with jupiter X theme, are the effects mentioned in my previous comments possible without coding like box shadow, text shadow, etc? Here in this area I saw shadows, blending modes and borders can be customized without code. Is it so? https://prnt.sc/nv9ui2.
Thanks
Please read these articles:
https://help.artbees.net/header/creating-a-custom-header-in-jupiter-x-using-elementor
https://help.artbees.net/how-to-s/elementor/adding-text-shadow-to-an-element
https://help.artbees.net/how-to-s/elementor/adding-box-shadow-to-your-element-in-jupiter-x
Thank you.
Thanks, one last question please.
Does Jupiter X theme support All in One SEO Pack plugin?
Regards
Also can I use this theme in multiple websites?
If it really restricts activation of theme and its features with some code or any API or any kind of key. It is impossible to recover the cost of theme. In that case I cannot buy it for general purpose for using in multiples clients websites. If the restriction is only to one domain then I think i would be able to buy it only when some specific customer asks for it. Request you to clarify about its licensing usage for single site or multiple site.
Also do you have any refund option in case I buy it and realize later that if really does fulfills my clients requirements or not?
Thanks
Hello,
Yes, you can use All in One SEO Pack plugin with Jupiter X, also Yoast SEO is compatible.
The theme license can be used on one domain name, if you want to use it for different domains, you have to buy a separate license. But you can use one API key on subdomains, where you register only the main domain.
You can request a refund if you wish. You need contact Envato support for this https://themeforest.net/refund_requests/new . Thank you.
Hey there. Are you planning on updating ACF Pro to v5.8 anytime soon?
Hi and thanks for reaching out to us
The plugin will be updated along with a new theme version. The developers are currently working on it, so I think it will be released soon. Thank you for understanding.
