12774 comments found.
Hello, I have a pre-purchase question, is it possible for you to add a customization on adding another payment gateway ? if so, how much would that be ?
We’d tell you which one it is, they have all their docs in English and their API is very noble and easy to implement so I guess you wouldn’t have much trouble, please let me know.
Hello,
Please send your request to email contact@shinetheme.com so we will check and respond to you.
Thank you.
Hello, I update to the modern version – I have this setting: -Menu option 3 -No top bar - login/currency/language added to right of menu Problem – on mobile, currency and language don’t show in the menu Another question – how to remove the Visa, Paypal, Mastercard.. images from the copyright section? I hope next update will make the modern version more user friendly
Thanks,
Hello,
To config your topbar, you need to go to “Theme Settings” -> “Styling Options” -> “Top Bar”. In the mobile screen, we have hidden Currency and Language option and you need to config it in footer like our demo in here: https://tomap.travelerwp.com/
To remove the Visa, Paypal… section in footer page, you can paste css custom below into “Theme Settings” -> “Styling Options” -> Css Custom>
.main-footer-sub .right {
display: none;
}
Please try to do it and check again.
Thank you.
Ok no problem. Thank you!
Hello! Pre-purchased here I love your theme and really want to buy this beautiful one, but I have some question for before buy
1. I have read some comments and reviews that there is a bug if we use woocommerce checkout. The product will be automatically re-posted while client book in woocommwerce. Have you fixed it?
2. Is it able to make book option like www[dot]klook[dot]com? So, user will choose the price based on option
Ah.. one more. We won’t let partners to input tour data. But is it able to input tour data from front-end?
Hello,
1. We have noted this problem in our task list to check and fix in the next version.
2. Currently, theme does not yet support the function for you can create a booking with this system.
3. Yes, your customer can register new account as the partner to add and manage their listings in your system.
Thank you.
Good day. Tell me, in the latest updates, is there a possibility in the “modern” topic to add your own fields in the search for hotels and in filters?
Hello,
Currently, we do not yet have plan to update this feature in theme for Modern layout version in the next version.
Thank you.
I send an email to your email for customization, please reply. I need quick response, please.Thank you
problem solved
Thank you for your information.
Hi. I have a pre sales question. Are you working on the private message between partner and clients? If so, when will it be aproximately the next update on the theme? Thanks
Hello,
Currently, we do not yet have plan to update this feature in theme with Modern layout version.
Thank you.
How do you import a font? Are there instructions anywhere?
Hello,
You can import font icon or google font for your site when using Classic layout version. You can refer our document below for more details.
For importing font Flaticon: http://guide.travelerwp.com/docs/other-feature/advance-featured/upload-font-flaticon/#post-1066
For Google font: http://guide.travelerwp.com/docs/theme-settings/styling-options/styling-general-options/#post-1138
Thank you.
Not possible configure redsys (spain payment ) i install the plugin and this not active in checkout. ThX
Hello,
Currently, we does not yet integrate this payment method in theme so you can not use it.
Thank you.
Hello,
I am interested in your theme. However, I have some pre-sale questions as below.
1. Can I use your theme and then search in the background from several affiliated sites such as booking.com, hotels.com … etc and show search results in my site?
2. Is there a price comparison from the search result? In other words, it shows lowest price one but also show other affiliated sites prices too. Is it possible?
Thank you very much!
Hello,
1. Currently, theme support affiliate system with classic layout version but theme only support search form. When submit search form, you will be redirect to their system to get search result. If you want to use whitelabel page for result, you can use TravelPayouts affiliate system in theme. Please refer our ducument in here for more details: http://guide.travelerwp.com/docs/theme-settings/api-system/#post-1741
2. Theme does not yet support this function.
Thank you.
Hello, in Dashboard panel: can I change the form for new tour? Thanks.
Hello,
To do it, you need to customize code in theme.
Thank you.
1. Is it possible to bulk upload tours? We have 1000+ tours, which would take a lot of time to upload.
2. Is the theme compatible for chat plugin like zoho chat?
3. Is there a way we for customers to chat directly with vendors in the modern layout?
Hello,
1, 3. Currently, theme does not yet support this function.
2. We do not yet test the compatible between theme and this plugin.
Thank you.
This is a pre-purchase question. Does the current theme (new layout) support automatic synchronization with iCalendar for vacation rentals and hotels? If not, are you planning to release this feature in the future? And when is it to be expected? You have a very beautiful theme which I would love to buy, however, automatic iCal sync is a must.
Hello,
Unfortunately, theme does not yet support these function you want and we do not yet have plan to update this feature in theme.
Thank you.
Hi,
1.) Is it possible to change the minimum number of days for booking? … For example: This week you could book at least two days, and next week at least 5 days?
2.) Is it possible to set different prices for each day?
Hello,
1. You need to set the minimum number of days for booking for each week by manual.
2. Yes, you can set price by day by using the calendar function for the room.
Thank you.
nada240 i already asked for a refund and dev deny it, so, i’m on dispute with dev, hope i get my money back soon. 80 dollars, cause i buyed on 25 of may. Look at www.wya.es, on brand new installation…. and he says that i need to open a ticket and wait 1-2 business days.. :)))) really, in 2 days i build a website…no need to wait.
PLEASE TELL ME THAT HERE YOU WILL IGNORING ALL YOUR CUSTOMERS AFTER THEY PURCHASED YOUR THEME. AND YOU WILL DISREGARD THEM QUESTIONS AFTER THEY RATING YOUR THEME. YOU ASKED ME TO SEND FTP ACCOUNT. ALREADY I SENT. BUT YOU STILL WONT TO FIX THE ISSUE. NOW DID YOU THINK THE RIGHT WAY I SHOULD DROP THIS THEME? HELLO ALL THE PHOTOS NOT SHOWN AFTER THE LAST UPDATE. THIS IS THE FOURTH COMMENT THIS MONTH.
Hello,
Please send an email with your site information(admin account, FTP account) to huannv@shinetheme.com so we can check for you.
Thank you
Hello,
Please send me the name of your email so I can check inbox again to respond to you.
Thank you.
Hello,
Sorry for inconveniences. We have find out your email in our inbox list so today, i will check and respond to you. Please wait.
Thank you for understanding.
Hello,
I have respond to you via email. Please follow your inbox to get details.
Thank you.
When clicking Search button, it goes to Blog page. I use rentals, and I’d like to link to Sidebar Layout. Could you help?
Hello,
After creating Sidebar Layout search result page for Rental service, you need to go to “Theme Settings” -> “Rental Options” and select the page created for option “Select Search Result Page” to setup search page result for this service.
Please try to do it then check again.
Thank you.
problem solved
I have more than 7 days waiting for a refund, I don t want a fix for a broken brand new template, I want my money back.
ivanaparlov1 sorry to hear that, you can ask for a refund but they will deny the refund request. I already asked for a refund 7 days ago!!! raised a dispute as well…. and nothing, i payed 80 dollars!!!!
DO NOT BUY THIS TEMPLATE!!! I purchased it on 25th and it contains a lot of bugs. Please see www.wya.es the dev denies all my refund requests. Dev, please refund me the 80$ I payed on 25th of may
So i have opened a support ticket 10 days ago, and received an answer 7 days ago that the issue i have is being worked on (one of the main features – availability calendar, is not displaying which dates are unavailable…) Still, there is no solution or answer. Please fix this ASAP because my business is suffering greatly because of this. If this is issue is not resolved in a few days time i will have to request a refund.
Hello,
We are checking your issue on our support system. Please follow your ticket in there. When finished, we will respond to you in there.
Thank you.
