163 comments found.
Hello
I need your help and answer before I start to my project. Can you help me?
I want to create a marketplace for second hand books AND
1) Can I use email authentication service to sign up and sign-in in?
2) Can I use email authentication service to sign up and sign-in in Turkiye and with Turkish operator?
3) Can I create some place for; public company, author, language etc… AND can I create limit to sell for sellers?
4) If some sellers add some book and if there are same books in my site, Can my site show some notice “there are some book in this price?”
5) Can I make connection with some cargo integretion for cargo status?
6) Is there “add favorite it” option for buyers?
7) Can I create sorting and filter for my placeses(book name, author, publisher etc)
It will be marketplace and there must be some details for pending approval, total sales amount. Can we do it?
9) How can fix payment? What is your method for payment for comusion and vendor?
Thank you for your help 
Hello Emre_u,
Thank you very much for your interest in our theme and for your questions.
And here are my answers following your list:
1. The theme support user to sign-in and login. You can also install the social login plugin to enable social login feature in your site.
2. About the sign up and sign-in in Turkiye and with Turkish operator, could you please give us more detail about it.
3. For the Language, you can set it for the website. For the seller limit, you can limit it by approving only the number of product in the limitation you want. For other points, could you please tell us more detail about how you want.
4. For the notice, it’s not supported. However, if the product are in the same category, it will appear in the Related Product slider below the product you see.
5. For this one, you might need to install a third party plugin to support this feature.
6. In stead of “Add favorite it”, we have option Add to Wishlist.
7. For the withdraw, it also depend on the multi vendor plugin you use for your site. You can configure it in the Withdraw Settings of the plugin.
Thanks,
Hello
How to set countdown for products
i checked documentation but i don’t see sale price dates when editing products
i found it but i face this problem :
Uncaught ReferenceError: days is not defined at HTMLDivElement.<anonymous> (jquery.countdown.min.js:148) at HTMLDivElement.dispatch (jquery-3.4.1.min.js?ver=3.4.1:2) at HTMLDivElement.v.handle (jquery-3.4.1.min.js?ver=3.4.1:2) at Object.trigger (jquery-3.4.1.min.js?ver=3.4.1:2) at HTMLDivElement.<anonymous> (jquery-3.4.1.min.js?ver=3.4.1:2) at Function.each (jquery-3.4.1.min.js?ver=3.4.1:2) at a.fn.init.each (jquery-3.4.1.min.js?ver=3.4.1:2) at a.fn.init.trigger (jquery-3.4.1.min.js?ver=3.4.1:2) at j.dispatchEvent (jquery.countdown.min.js:22) at j.update (jquery.countdown.min.js:22)
Hello,
Thank you so much for your message. However I notice that you did not purchase this EtroStore WooCommerce theme with this account.
If there is any question, you can create a ticket and provide us the theme purchase code then send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
hi there, vey nice theme and i am interested in buying it.
Can you please tell me if I can change the menu in order for example not to have the ACCOUNT option ?? I ask this because for example in my website the users do not need to register in order to buy
Also if I can add SHOP option instead of CONtACT US for example
Hi Jon_lou,
Thank you so much for your interest in our theme and your question.
For the menu Account, Shop or Contact Us, you can add, remove or configure them easily in the Menu Settings of EtroStore.
Please tell us if there is any question about the theme.
Thanks,
i like it so much.. but did you can help for upload it in google play and app store?
Hello,
Thank you so much for your interest in our theme and your comment.
Currently we have not support to upload the app into Google Play and App Store. However, when entering your website on mobile device, your website appearance will apply the mobile layout then it can work similarly as a mobile app.
Thanks,
hello , when i try to edit my pages , the pages dosent change and take me to 404 page ! also i need to edit my css file and not working so please help !
Hello,
Thank you so much for your comment.
For this issue, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
woocommerce shop page not showing products and categories , i need help
i import home 6 and i try 3 times and i face the same problem check it on hrerjo.com
Hello,
Thanks for choosing our theme and your comment.
Firstly, please make sure that you have set the page Shop in WooCommerce Settings then products will appear there. By the way, I checked and see that products appear in your Shop page now.
If there is any question, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
the shop page not show anything and show this message
Hello,
Thank you so much for your message.
If there is any question, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
You can check my Ticket: # 00622. Thank you
Hello,
Thank you so much for your message.
I noticed our supporter who follows your ticket.
Also, I see that your support license expired from 05/01/2019 then please renew it to not interrupt the support for the theme.
Thanks,
I understand that it has expired, but they never gave me the solution of certain previous consultations. They could review it and give me solution while I see the renewal of the support. Thank you
Hello,
We know that your support license expired from Jan 5, 2019. However, our supporter has helped you with some issues recently.
I think that it’s time for you to renew the support license to not interrupt the support from the technical team. I’m so sorry about this but it’s about the policy and it will be fair for us and other customers.
Thanks,
dokan multi vendor supported?
Hi arearamsey,
Thank you so much for your interest in EtroStores theme and your comment.
This theme support multi-vendor marketplace and you can use Dokan to get these features with EtroStores theme.
Thanks,
I want to update version to 1.5.5
Hello,
Thanks for your comment.
To update the theme, you can refer to the tutorial here: http://forum.wpthemego.com/community/general-questions/how-to-update-wordpress-theme/If there is any difficulty, please create a ticket and send us your site’s info and issue at the Ticket System: https://support.wpthemego.com/?p=open. After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
really disappointed theme import is not wokring, i want to import demo 6… everytime it showing impoted done successfully but nothing done… pls hlp and solve this issue..
Hello,
Thank you so much for your comment and so sorry for this inconvenience.
For the issue here, you can create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to check and help you.
Thanks,
Really disappointed very bad poor support, complete fraud im disappointed what is the use of buying theme when we cant install by demo import, even after paying usd 50 for installation… complete cheat i have taken wrong decision to buy your theme… from last 24 hrs waiting for support and theme installation.. really disappointed…never do this again with someone
refund my money, please dont cheat us very bad experience with you…
Hello,
Thanks for your comment and so sorry for the delay.
Firstly, the $50 for the Installation Service is of Envato Studio – not us.
We’re the author of EtroStore theme and we can help you to import the demo data for free, and you don’t need to pay for it.
I checked the ticket system and see that you create a ticket for this issue last night, then our team has checking and help you now. Please follow the ticket then we can help you better.
Thanks,
I like the layout as well as mobile view. my question is can it be use to sell videos and other digital products?
Hello,
Thank you so much for your interest in our theme and so sorry for missing your comment.
Currently our theme is WooCommerce ready and this plugin support you to sell digital or download product.
For selling video, could you please tell us how you want to display your video or sell the product in your site?
Thanks,
when i try to import homepage 5 demo content using one click demo importer sowing successful but import nothing.
Hello,
Thanks so much for contacting us.
Firstly, please make sure that you use the latest package of EtroStore theme on ThemeForest. All the demo data are included in the theme package.
Also, I’ve checked your purchase code and see that it expired since 2017. Please renew it then submit a ticket at our Official Support at http://support.ytcvn.com/index.php and provide us with your site info. After that, our team will check and support you easier.
Thanks,
Good day,
Wordpress Less affects the website. Please on the link below to view the screenshot
https://qsnapnet.com/snaps/mbv578smcicWhen the plugin is deactivated, the website display properly.
Please, how can this be resolved?
Thank you
Hello,
Thank you so much for your comment.
For this issue, please create a ticket at our Official Support at http://support.ytcvn.com/ and provide us your site info and the issue in detail. After checking, it will be easier for the support team to help you.
Thanks,
Hello,
Products and Product Categories are not displaying on the website even with no other Plugins installed. Support is also not giving any feedback.
I tried several clean installations with no luck.
Thanks
Hello,
Thank you very much for purchasing our theme and we are so sorry for not replying you soon. We miss your comment.
We checked our support system by your name and see 01 your ticket on it. However, Our supporter replied you there and haven’t received any your feedback(http://prntscr.com/m8ryu2). We also can’t access your dashboard by the account which you provide. So, we can’t continue check and support you.
Please provide us your site’s info and some screenshot about your problem in your ticket. Our supporter will check and support you.
Best regards
I tried to import the demos but it does not matter
It stays in loading for a long time and it does not matter at all
No problem on my server or on my Wordpress
It’s clear that your server is not sending the import files
I tried to import the demos but it does not matter
It stays in loading for a long time and it does not matter at all
No problem on my server or on my Wordpress
It’s clear that your server is not sending the import files
Hello,
We are so sorry for not replying you soon. We have just come back from the weekend.
Please tell me about the homepage which you want to import for your site. I will re-check our theme package and import function after knowing it. After checking, if this is problem from our theme, we will update it soon.
Thanks
Hi Suuport team,
I intstalled the theme it works fine but when i am registered an account and login user dashboard pages are not found when i click “orders” on dashboard it shows 404 page.
Please help me on this its an emergency.
Here is the link and credentials:
http://media3devserver.com.cp-45.webhostbox.net/wpteam3/twhstore/my-account/username:test pass:media3@12345
Hello,
Thank you very much for purchasing our theme.
I checked your site and don’t see the problem as you. The orders of Dashboard page still works well on your site(http://prntscr.com/luq8jz). Please delete all the caches and cookies of your browser and check your site again.
Thanks
Bad theme
I got many errors
like: 1- when I Open any product category or shop page it is showing me “Record not found” for all product categories pages. here is the picture https://imgur.com/a/gBQc956
2- when imported homepage 6 it’s showing me “days is not defined” error on console here is the picture https://imgur.com/a/GfpgJBB
3- when I have imported homepage 6 demo it’s not now showing text on the Search button on the header, I also tried to go from code but still not working here is the picture “https://imgur.com/a/3rnt6hG”
now you have two option either SOlve all my problem or Give me the refund because this is useless with these errors
PS: I also tried to contact them on support but the support website is also useless in fact I can’t add the picture in there support, some technical error in support website
KIndly Reply ASAP, other wise I will submit a request for refund
Hello,
Thank you very much for purchasing our theme. About your question:
1/ This problem happen because you have not set a slider for the revolution slider widget.
So, to solve this problem, please go to the admin => appearance => widgets => open listing top sidebar => Then add a slider for it (http://prntscr.com/lgl2fi). If you haven’t any slider in the revolution slider, you can delete this widget.
2/ 3 – We solved these problems for your site. Please check it again. We also noted and will update it in the new version of this theme.
Thanks
ok thanks
can you please send me these setting in my theme files. (for 2/3) like if i want to use same theme for my second website then I don’t want to face days and search problem in your original theme
please send me the updated version of your theme
Hello,
We are so sorry for not replying you soon.
We edited directly on your site and will update these problems for the new version of this theme. So, if you want to edit for the second website, you can:
2/ Go to the wp-content/plugins/sw_woocommerce/js => then copy the file jquery.countdown.min.js and replace this file in the same path of the second website.
3/ Go to the wp-content/plugins/sw_ajax_woocommerce_search/themes/ => then copy file default.php and replace this file in the same path of the second website.
Thanks
this is a well-designed eCommerce WordPress Theme, thanks you
Thank you so much for your message. We are so happy about that
Answer my ticket # TF658056
Hi there,
I checked and see that our team has replied you there: http://prntscr.com/kzaarz Please check it and provide us more info then we can continue to help you.
Thanks,
I have a new query please check my ticket # TF658056
Hi there,
I reminded the supporter to continue following the ticket.
Thanks,
Sorry I have another question my ticket # TF658056
Hello,
We are so sorry for not replying you soon. We miss your ticket.
I checked and see that our supporter is following your ticket.
Thanks
