2369 comments found.
Hello, Im testing Ark on my local, so far so good. However today I got into some really weird error with Ark custom code plugin. It was working perfectly before.
More https://imgur.com/9ValPLM.
On the config page, the field where should be dropdown box for select page is now totally blank
I checked the css and found that the field was display:none- change it to block via inspect tool on chrome let it show again. But everything is now in blank numbers instead of old interface.
Could you please help me with that?
Thank you
Also, how do I disable linking to product page from a page? Like make the title unclickable. Im using WP Page Product Loops as your advice before. Thanks a ton.
Also im using YITH Ajax Product Filter for ajax loading, can you please point me which class use in your theme for product container (Default: .products) and shop pagination container (Default: nav.woocommerce-pagination), results count container (Default: .woocommerce-result-count). Please 
Hi Mavithemes!
1.) Custom Code error – We are working on this, it will be fixed in the next update
2.) Product linking – do not understand here.
3.) Product Container – do not understand here as well.
Overall, we would need to see your theme live in order to provide you assistance with these things
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Hey guys, I have a serious poblem, it seems that the plugin Advanced Custom Fields PRO needs to be updated. It really messed up my website and pictures (seems like the pictures can`t be found aynmore). Unfortunately I can`t update the plugin, cause I need a purchase code and as far as I can remember the plugin is included in your theme. Do you think you can provide an update as soon as possible for that plugin? My site is totally useless because of that!
Hi julianmo!
We are delivering the plugin updates with the theme with the new updates. Have you actually used the ACF plugin? If you did not, then it cannot influence your website in any way. If you open a ticket, we can check it out.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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I want to add date field to my contact form, So how to add a input type date field ???
Hi dilshan!
The Date field is currently not supported. If you would like to add it, then you need to create a custom code for it
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Why is Ark causing my database to crash?
"Error Establishing A Database Connection"I have already changed the .htaccess but nothing has changed and is causing several problems on my server.
I’m almost changing the subject for that. That is terrible.
I’m going to open the top and it does not open and causes MySQL error on my server. And all sites are being affected.
You guys could do a lighter theme, right?
Hi emanuellimeira!
This is related to your server settings rather to a WordPress theme. Please, contact your hosting support.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Hello. I have a pre-buy question – I will need 3 prices in one pricing table like in this picture: https://cdn1.imggmi.com/uploads/2019/7/2/5c2df9c89d8e750900a51f5cd0ddd173-full.jpg Will you advise on how to make this if I buy another license? Thank you.
Hi urbangipsy!
Hopefully I have understood your question. The table you have screenshotted is available in one of the demos, you can easily copy/paste it.
Thanks and cheers!
Hi Freshface, thanks for the reply. Could you take a look again, the table in your demos has only 2 columns where I can enter the price, I need 3. The screenshot I attached consists of 2 photos I merged in photoshop for better understanding.
Hi urbangipsy!
I see, I had no idea it was ‘shopped Isn’t there a “plus” icon button under the General tab somewhere? That usually allows to add more sub-elements. If you still won’t be able to do what you need, please let me know the exact name of the Element(s) you are using (there is over 200 of them).
Thanks and cheers!
That is great thanks. I just wanted to know if you can help with something simple like this and it is included in support or would it come as an extra charge to pay. Ok then I will buy another license, start working on it and then open a ticket in your support system. What do you think?
Hi urbangipsy!
We do our best to help with customizations but there is a limit because of how cheap the licenses are. Your customization question usually takes a few minutes to answer which is fine but too many of those questions or a large customization question, that’s where we draw the line and refer you to a paid developer. ThemeForest terms does not require us to help with customizations at all under support but like I’ve said before, we do try to help when we can, especially when we see the customer is communicating well, is really engaged and trying to make something great.
Thanks and cheers!
That is nicely said and I agree completely. Thank you.
Hi, I would like to know if you can use different pages from different pre-made templates? If yes, how would I go about doing this?
Hi myenquiry!
You can but all demo pages are built using several demo installations which means 2 things:
1) You would need to install multiple demo installations separately, ideally on your localhost
2) Some (more global) styling/settings will not be copied over so it will probably require finishing touches
But if you do the above, it is as simple as right-clicking on any element(s) in the Fresh Builder and selecting COPY, then opening a different Ark website, right-clicking anywhere in Fresh Builder and selecting PASTE (and then pressing CTRL+V to insert the code into the input prompt).
Thanks and cheers!
Hey, congrats for this amazing theme. Is there any way to add form in accordion?
I tried copying the element code into a html sub-element but it did not work
Hi luisnbispo!
You can do this:
1.) Create Template containing the form
2.) Insert the template shortcode directly into the form shortcode
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Hey, I tried to follow this steps but it did not work so I renewed the support but get the message ”support expired”.
Hi luisnbispo!
It is possible that Envato caches the expiration date for a little while. Please try it again now and if it still won’t go through, please send it via regular e-mail to this address: freshface.help@gmail.com
Thanks and cheers!
Hello,
I have downloaded and successfully installed the Ark Theme to my local WordPress website but when I try to create a template it is stuck loading the content: https://envato.d.pr/n2MkCz. I have tried the troubleshooting steps but they have not been successful in terms of solving the issues.
Any help is appreciated.
Hi adananwar!
It is almost impossible to diagnose any issue on your localhost. Please try to upload your site online and if your problem persists, we would be more than happy to help there
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Hi, The issue is that I am building this website for a client and therefore cannot upload the site online. I need to first get it to work on my localhost
Hi adananwar!
This is definitely a case of misconfigured (local) webserver, I am not sure what you are using but for example XAMPP or MAMP should give you no problems out of the box. Unfortunately it is not possible for us to debug it for you without full access. You can also try logging any PHP/SQL errors into .log files, turning on WP_DEBUG etc.
Thanks and cheers!
Hi,
I am using MAMP for my local webserver. I have issued a request for a refund and hope you can accept this as the issues are remaining.
Best Regards, Adan Anwar
Hi Adan!
That is strange indeed as I am using MAMP myself and it works fine on my end. We have now issued you a refund anyway, no worries there
Thanks and cheers!
Hi how do I enable the fresh builder icon on top of the page after updating wordpress?
I am having experience issues with loading the Fresh Builder (green icon). I have tried cleaning the Front and Backend Cache but it did not work.
I noticed the following:
Ark Theme Core Plugin 1.37.0 Fresh Custom Code 1.3.2 Fresh Favicon 1.1.2 Fresh File Editor 1.0.1 Fresh Framework 1.37.0 Fresh Menu Item Limit Fix 1.0.0
1 -> ark_version -> ||1.37.0||
How do I update this? My ark theme is activated
Hi myenquiry!
You will need to update manually. Re-download the files from themeforest and upload them again
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi, i have styling issue from this theme after upgrade the wordpress to 5.2.2. This is not working as expected in Wordpress version 5.2.2. the navigation styling and top banner carousel having css issue. Can someone please help me to resolve this issue soon. Thank you
Hi muges!
Sure, we would be happy to look into it for you. Please open a ticket with your wp-login and details here: http://arktheme.com/open-ticket/ and our devs will inspect it.
Thanks and cheers!
Hi, i have raised the ticket 2 days ago but still haven’t received any resolution. I hope you can check the ticket which i have raised.
Hi muges!
Thank you, I found it and the ticket is assigned to a developer who is still on work holidays (WordCamp Berlin) so it may take a little longer. But I have asked someone else to reply to it now. Please continue the conversation with them there.
Thanks and cheers!
Thank you every much for your response. I really appreciated. Thank you
I’ve been looking for a documentation to better understand how to configure Global Styles and I can’t find anywhere. Could you please send me the link for a tutorial or any help with that? Thanks!
Hi pinguina!
It can be found here: https://www.youtube.com/watch?v=R8qgz1WLSeg
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello support, I need help with colors on the theme. Since I purchased the theme the website changes the the default color to be white. I use white background, I also use your theme default colors to avoid this kind of conflict. Visitors are no longer able to mouse over links, read buttons and some titles are gone because of the white text in a white background.
I am not able to read troubleshooting from your support page because “Support Expired”.
I sent you an email and I am hoping you will be able to look at and help me fix this strange theme fresh builder behavior.
Thank you!
Hi pinguina!
Sounds like you are changing Global Color Library slot #1 to a white color. You can change it again via “Ark > Theme Options” or from anywhere you have access to the Global Color library.
Thanks and cheers!
I never manually changed colors. The Theme as been changing by itself. Global Color Library it’s not working correctly. I have no interest in changing colors of the website, but need to make sure this doesn’t happen again.
I just sent you another email with WP admin info for you. Thank you
Yes, please open a ticket about it here:
http://arktheme.com/open-ticket/The theme cannot change the colors on it’s own so the issue is elsewhere. The colors are stored in the database, just like your blog posts etc.
Thanks and cheers!
Please check your email for FF HELP subject. I am looking forward to fix this issue asap! Visitors are not able to read the some titles over the website and I am no longer able to fix it. Thank you very much
Hi pinguina!
I see someone is already attending your ticket, please continue this conversation with them there.
Thanks and cheers!
No, so far I had no help on the solution for the colors that turned to “default white”. Visitors are not able able to read titles, sub titles, navigate in the main menu, links and buttons for over 10 days now because hover (mouse over) keeps turning back to white color. Please check my email regarding this problem and I am looking forward to have a solution asap.
OBS: I created a admin login for your review. I just need to know what/where I should go to fix it once for all and never have to deal with this colors problem again. Global Styles + Skins and accents for colors are not working for the website.
Thank you!
Hi pinguina,
we try to respond within 24 hours but that is not possible during weekends. We have now replied to your ticket again, it worked for us normally from within pages. Please note that discussing the same topic at multiple places creates unnecessary overhead for our support.
Thanks and cheers!
Hi, I still have the same problem with default colors, this is has been happening since the day I purchased this theme. Global Main Color Accent shows my choice is (#88cfd8), but the entire website shows this color (#a95de6) as the main color for links and the entire website in now purple color. I really don’t know how this happens, but Please I need help!
Is there any where I can just set the color using a simple CSS? This is what is showing wrongly on the entire website: (Inspect element show this)
a { color: #a95de6; }
Thanks
Hi pinguina!
Perhaps you have applied #a95de6 recursively on some outer wrapper. Please open a ticket about this with your wp-login and we can have a look http://arktheme.com/open-ticket/
Thanks and cheers!
Hi, just thought I’d leave a comment to report a possible bug: whenever I load up Fresh Builder and go to ‘Styles’, I have both the plus icon for adding style and the pencil icon for editing show up at the same time. Clicking either does nothing. The issue seems to resolve itself after a while, but not sure how it fixes itself or what causes it.
Hi FireworksWebsites!
Thanks for the headsup! Most probably, this could happen as a result of a conflict with 3rd party plugin. Could you, please, de-activate all 3rd party plugins and let me know, if it helps? If not, could you then,please, open a ticket and include your WP and FTP logins?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
FOOTER FIXED ON BOTTOM: Hi guys, needs some little help here. My Homepage is very minimal and has a small height. Tried to add margin to the elements but that does not look good. Tried some standard css but no difference. How can I fix the Footer so it is always on the bottom? Thanx
Hi dennis2013!
It’s usually preferred to have your site taller than one monitor screen to work around this cosmetic issue. In the edge cases where this is not possible to achieve for some reason, one would need to write JavaScript code that polls the site content height and offsets the footer to the bottom at a very specific X axis coordinate OR activates “position: fixed; bottom: 0” on the footer.
Such JavaScript code can make the sites a little laggy (if there is a lot of content) because the polling, in order to be relatively robust, must be hooked into requestAnimationFrame which runs at 60FPS. One could write a custom throttle/debounce into it as well but even then it’s still a little performance hog when all it really does is fix the footer position to a specific place. If you are interested in this solution though, and your are not a developer yourself, you can hire one here: http://arktheme.com/hire-us/
Thanks and cheers!
Hi again,
I had configured in your theme options: Ark > Sitemap > Portfolio Archive, the Featured image with the Image Size and Aspect Ratio with Original Image Settings. Please see on this capture: http://prntscr.com/o2wr4s
But the Featured image uploaded https://www.intercon.es/wp-content/uploads/2019/06/lobby_blanc.jpg (468px × 328px) it’s not the same that shows on the Portfolio Archive. It seems that this image it’s forced to 360px × 252px and after it’s scaled to 468px × 328px…
This produces interpolated and blur Featured images on the Portfolio’s Archive (Please see on https://www.intercon.es/work/).
How to fix that? I hope for your help. Thanks
Hi acme71!
Can you, please, open a ticket? We will check it out and get back to you.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Sorry but this seems a bug from your theme… Please check on http://prntscr.com/o39b26 It seems that the Featured image on your Portfolio Archive it’s applying this URL: https://www.intercon.es/wp-content/uploads/freshizer/07d56e4f0df5b80ddfa2663f8324e66a_lobby_blanc-360-c-100.jpg instead of the URL with the properly size:https://www.intercon.es/wp-content/uploads/2019/06/lobby_blanc.jpg that I’ve uploaded previously on the Featured Image… May you solve this bug or provide a CSS to fix it?
Hi acme71!
Could you please make the ticket for this so we can assign it around the team and communicate with you directly? Please include your wp-login as well so we can do some testing.
http://arktheme.com/open-ticket/Thank and cheers!
Compatible with WPML but not with their plugin “Translation Management”
Hi Debrailly!
Please feel free to let our developers know the details of this via a ticket here: http://arktheme.com/open-ticket/
Thanks and cheers!
can I use this theme for many subdomains in one the same domain?
Hi qwarantanna!
Yes, it is 1 theme for 1 domain, so you can use it on many subdomains.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
i cant activate my ARK Template. There is only a “show license” button and this message Contact with the License Server has failed. Make sure you are connected to the Internet. If the License Server is offline, please try again later.
Hi artpractic!
Can you, please, open a ticket and include your WP and FTP logins?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi! I just purchased your theme, and it seems I can’t enable the license during the past 2 days. If it helps, it looks like the server it’s contacting during activation (update.freshcdn.net) always returns “Error establishing database connection”. Hope you can resolve this soon!
Hi csgr!
Thank you for your purchase and pardon for any inconveniences, could you, please, open a ticket and include your WP and FTP logins?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I’m wondering if there may be something wrong with your license server. I too am getting the message “Contact with the License Server has failed. Make sure you are connected to the Internet. If the License Server is offline, please try again later.” I own 41 other licenses from other client projects I’ve worked on, and activating a recently purchased license has never taken quite this long.
In fact, this is the first time I’m seeing this specific message. My server is the exact same (same server, same configuration, etc) as it has been for the other 41 activations.
I thought perhaps it was a browser issue, but I’m getting the same message in both Safari and Chrome.
BTW—I love your theme and your support has always been phenomenal! Just want to put this out there so others realize, you guys go way above and beyond the typical WordPress theme support. I can’t recommend this theme highly enough.
Hi Mike!
We really appreaciate all your purchases and thank you for being Ark fan! Could you, please, open a ticket and include your WP and FTP’s logins? We got these reports recently, but we are not able to diagnose them without WP and FTP.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I tried it again this morning (June 12th at 10:21am EST) and it activated just fine. So definitely no difference on my end, I’m guessing you figured out the glitch on your side?
Hi hirstmusic!
I’m glad that it works for you! It seems, like there is some kind of problem with the connection to our server. It is hard to diagnose it for us, because it works for us on all our servers and when we log into our clients, it works for them as well, without any issues. However, we will keep going and we will sort this out.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
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