19045 comments found.
Hi there, I have a strange behaviour on this page. The 3 columns on top aren’t the same height. The equal height is correct, but not the content. The middle column looks bigger than the others. I’ve checked every margin and everything (incl. images) have the same values, but I don’t know where the issue is.
Hey,
Please open your website in Firefox html mode (CTRL+U) and check html errors you got (any html tag colored with red color shows the problem). Please fix them first and all should be fine.
Anticipating your question, yes, those errors are not associated with theme and were made by you or one of your extra plugins.
Best regards,
Muffin Group team
Oh, thank you for your hint. I’ve noticed the errors and will check them.
Ok, I’ve corrected the HTML tags. I still have different heights. Do you have an idea? 
Maybe I’ve misconfigured the equal height…?
The only thing I can see is, that the middle element has 288px height and the others 277px. But I don’t know how to avoid different sizes…
If fixing html bugs didn’t helped, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look from the backend on how you did it exactly. Please do not forget to let us know in a message, what for this access is.
Ok, we’ve got some changes for the contact persons on this page, so we now have only 2 columns. At first the height problem was still there, then I copied the first column again and changed image and text. It’s strange, now it looks fine.
But I only did what I did before – just copied the column and the wraps inside.
Yes, that is weird but probably you did one little thing different and that’s why it works now. Anyway, we are glad to hear that you have sorted it out.
Can I update this theme in the Wordpress Admin area or do I have to download the latest version in my download section on Envato and upload it using FTP?
Hi,
if your current theme version is older than 20, you have to update it manually. The best way to do this is:
1. Go to your FTP and remove whole /betheme/ folder.
2. Later, download latest version from Themeforest, unpack and upload latest version via FTP as well.
Above 2 steps are all you have to do to update theme to it’s latest version.
Since now, you can easily do all future updates via Update to [version number] button which is just under the Be logo on the right side under BeTheme > Dashboard section.
Best regards,
Muffin Group team
Also I want to ask that can I able to mixed the options seen in various demo?
Hey,
sure you can. Pre-built websites (demos) are only examples of what could be accomplished with the BeTheme. So basically, you can do much more than you see on specific demo.
Best regards,
Muffin Group team
Hello, I want to use developer 3 Template … can I able to use Slider revolution instead of static banner image
Hey,
yes, you can set up slider instead of course.
Best regards,
Muffin Group team
Hello, I’d like to buy another licence for a new client and I’d need to use this demo (https://themes.muffingroup.com/be/psychologist/). But before I do that, I’d need to know if it’s possible to change 2 things & if you can describe me how I can change them: 1) the color of mobile menu 2) putting the word “menu” in small characters on the mobile menu icon, or a similar solution
Hey,
1) Yes, it is possible.
2) Sure, we have such option included.
Best regards,
Muffin Group team
Ok, how can I do these?
1) Mobile menu color, you can change under BeTheme Options > Colors > Menu section.
2) Depends if you want to keep icon but add Menu text or just replace current icon with text, please put one of the lines below, under BeTheme Options > Responsive > Header > Menu | Button > Button | Text:
Menu
or
<i class="icon-menu" /> Menu
Is there a way to remove the zoom on hover effect on gallery item? I want it to be removed on fancy one.
Hey,
did you checked all options for Image Frame located under BeTheme Options > Global > General section? If you did but did not found the option you are interested with, please send us link to page where from you would like to remove specific thing so we can provide best css solution.
Best regards,
Muffin Group team
But that disables zoom effect everywhere. I want it only removed on fancy gallery block.
Then please send link we have asked for above.
Can we get a WYSIWYG editor in the Muffin Builder Column Item? I have seen this asked many times in the past and yet to see an affirmative response.
Hi,
sure, you can. There is already such item included and it’s called Visual Editor.
Best regards,
Muffin Group team
Awesome – didn’t realize!
No problem 
hi, woocommerce plugin is running on the site. but to the theme SHOP option page we have always this message : “Shop requires free WooCommerce plugin. Install plugin”. and on the WooCommerce status page theme section, betheme files appear to be overridden. what should we do for this problem? Thanks
Hi,
if you refer to BeTheme Options > Blog, Portfolio & Shop > Shop section, this notice is there always just as an information. You do not have to worry about it.
Best regards,
Muffin Group team
I deleted the header builder and now I don’t see my header at all… I change styles and still nothing shows. Any ideas? I have tried to reinstall header builder but get an error saying the file contains no documents. I am not using a custom header, but a betheme preset. Creative right.
Also, when I try to activate the action bar for a test and place it above header, it does not show either. For some unknown reason my header disappeared and I can do nothing to get it back. Change styles, settings and still nothing. Change themes and the header is there with my menu.
Thanks for any ideas.
www.roswellthemusical.com
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I want to buy the theme “betheme” but, researching with some friends, they told me that it has some flaws that make you tweak the source code, and since I want to create a virtual store, they told me that the header search does not show the products stores as “products” but rather as blog posts, so before buying I need to make sure I will not have a headache with this item.
Hey,
BeTheme is compatible with WooCommerce plugin but the whole search engine is on plugin’s side. So, if you are not sure how search from WooCommerce works, you can check this on this page.
Best regards,
Muffin Group team
Hi there, I purchase Be theme since 2017, everything was fine and nice, but after I update to wordpress 5.2.1 and I also update the theme to 21.2.5, I cant edit the text block, and I cant publish the page too, it will bring me to page not found, I understand my support period is over, but is it anyway to help me for this issued? thank you very much.
and I also update the WPBakery Page Builder plugin when update the theme version
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Thanks, I already send you by email.
Thanks!
Hey,
Slider revolution demos does not include cosmetics2 demo.
Could you please let me know where can I find the cosmetics2 slide ?
Hey,
since version 20, all sliders comes with pre-built websites what means that you can easily import them from BeTheme > Pre-built websites section. More details about this process, you can find in the documentation.
Best regards,
Muffin Group team
Hello – I’m using the header Builder and I do not know where to change the background color of the dropdown burger menu when I expand it in tablet mode.
It currently rolls out with a white background and red letters and I want it in black and white letters.
See screenshot: https://imgur.com/xrx05Dj
Hey,
did you saw Style tab for menu item under Header Builder? If not, you can see it on the following screenshot http://prntscr.com/o38dn7
Best regards,
Muffin Group team
Hello – Yes, I did. but somehow my 2nd level menu also does not inherit the background color from the main menu and neither does the font type.
FONTS ARE DIFFERENT: https://imgur.com/rX1mViE
https://imgur.com/o0wzVeKI figure it out via CSS. Seems to work . Thank you
Great, happy to hear you’ve sorted it out!
Hi, I can’t update my theme after install on Wordpress. I want to get all updates demo in my theme. But, how can i get that? Please let me know ASAP. Thanks in advance.
Hi,
if your current theme version is older than 20, you have to update it manually. The best way to do this is:
1. Go to your FTP and remove whole /betheme/ folder.
2. Later, download latest version from Themeforest, unpack and upload latest version via FTP as well.
Above 2 steps are all you have to do to update theme to it’s latest version.
Since now, you can easily do all future updates via Update to [version number] button which is just under the Be logo on the right side under BeTheme > Dashboard section.
Best regards,
Muffin Group team
I can’t deregister betheme on a site that no longer exists. How I can to do it?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Thanks
You are welcome!
Hello, just updated to Version: 21.2.5 and filter on my Post Grid element (WP Bakery Builder) disappeared and is not working for custom post types anymore. How to fix it? Thanks!
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I had an old website that used Be Theme that has been offline for over a year. I want to use BeTheme for another website but I can’t use my purchase code. I also can’t remove it from the old website since it’s been deleted. Can anyone help?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
Hi – will you be updating the Slider Revolution? I updated the php to 7.2 and I kept getting a Fatal Error for the rev slider. I had to revert back to 5.6 to get it to work again. Thanks
Hi,
there is already the most recent version of Slider Revolution included (5.4.8.3). So, if you have older version installed, you can update it to the most recent one under BeTheme Options > Install Plugins section.
Best regards,
Muffin Group team
Hi asks me to activate: (Activate WPBakery Page Builder WPBakery Page Builder Template Library downloads are available for activated versions only. Activate WPBakery Build Page direct license to access Template Library and receive other benefits.) It’s normal?
Hi,
purchase codes (license keys) are not included for plugins which are bundled into theme. It’s because of Themeforest license & agreements. This applies to all themes of course. However, there is no need to use this code because the plugins are fully functional without it. If you want, you can find out more by visiting the links below:
https://help.market.envato.com/hc/en-us/articles/213762463Something like “Free” version of a plugin does not exist. All bundled plugins are included with extended licenses and users can use these plugins within the theme without needing to purchase them separately. This is standard and according to ThemeForest rules.
Anyway, the feature you ask for is for premium users only who bought plugin’s license separately.
Best regards,
Muffin Group team
Hi I uninstalled the theme from a subdomain and installed it on the main domain, but I can’t continue to give me an error, I first deregistered and then deleted the subdomain but the message does not change.
For those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Ok done!
Great!
I am also facing issues reaching the API for licensing. I’ve changed the URL to https, but still an error on cURL’ing this license API.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
