19046 comments found.
hello. i can’t register your support forum. i have big problem with betheme theme after upgrade. the header builder not working on rtl wordpress it not right to left so i can’t edit the header the buttons are missed or it ltr also the same problem on visual composer. i know that support is over but my costumer will not pay for support if it have so huge bugs. how can i fix those 2 things
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi. I am really interested to this theme but I find a very mouse sensitive, it’s has too fast movement. Is there anyway to remove the mouse sensivity? I want it more natural.
Hey,
you probably refer to Nice Scroll feature that we’ve been using for many demos in the past but since this add-on stopped support the most recent versions of browsers, we had simply removed it so it is not included anymore.
Best regards,
Muffin Group team
Using the bottom decorative image on a section, there’s a thin white line between that section and the next section. How do I get rid of this so my footer and the decorative image connects seamlessly just like you have done with https://themes.muffingroup.com/be/eco2/
Thank you
Hi,
please send us screenshot with the line you are talking about because we do not see any on the demo you’ve provided above.
Best regards,
Muffin Group team
Hi there, is there any BeTheme JSON API available for me to pull through the theme names, thumbnail images and links to display them on my own application?
Hey,
we are sorry but there is nothing like that included into theme.
Best regards,
Muffin Group team
help please, when i go to a product page and click on the facebook share button next to the product images it does not share anything it just says shar.es? how can i fix this thanks
how can i remove the share buttons next to a product image thanks
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi, I’m trying to register my theme in Wordpress and I get this error:
State of the system
Checking the API server connection again “Your server is blocking the connection to the API server api.muffingroup.com. Please contact your hosting provider.”
Wordpress has shown me the following: when I entered the Item Purchase Code: “cURL error 28: Connection timed out after 10002 milliseconds”
Can you help me please? 
Thank you!
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi,
I have introduced a css so that when hovering, the items move laterally: hover { animation: ladear 750ms infinite; animation-timing-function: linear; } It seems to work well in the item-HoverBox and the item-TrailerBox, but in the item-image, when I move the mouse over it, it seems to have a limit, and when moving the lateral part of the image is hidden. Could I correct it? Thank you!
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Okay, I’ve already sent the message. Thank you very much
Thanks.
Hello! Fantastic Theme! I have introduced this css in the options of the Theme: img {border-radius: 12px;} The change has worked for all images, but when I do a hover on trailerbox, the shadow does not respect the border-radius. What I can do? Thank you
Hey,
please send us link to page where you used this css and it does not work correctly with the shadow on hover so we may have a closer look on it.
Best regards,
Muffin Group team
Hello, I have introduced the CSS here because I have not known how to make it work in “Custom CSS Item Classes Names” of each item.
Desktop / Betheme / themeOptions / CUstomCSS & JS / CSS
I have not published the page yet (it is under construction) but I have sent a private message to access the desktop.
The shadow is seen in the corners of every trailer-box
Thank you!
So if you sent the private message already, we will reply on it soon with more details.
Is there a chance that the muffinbuilder will be compatible with the BNE flyout plugin in future? https://www.bnecreative.com/products/off-canvas-sidebar-content-for-wordpress/
Hey,
so far, we did not had a chance to test it but when finish current “to do” list, we will consider this plugin as well.
Best regards,
Muffin Group team
This would be great, thank you! The plugin works well with betheme, but doesn’t support the muffinbuilder.
Sure, we understand.
I installed the BeTheme theme and downloaded the BeElearning template without any changes. Mega menu is not shown – the usual menu is used. In the settings it is not forbidden to use the Mega Menu. Why doesn’t the Mega Menu work ?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Why? {error registered licenses for this purchase code and username”}
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello Muffin Group, I have a problem with captcha! How can I show/use captcha on Muffin login? (Captcha is activated and works with another login plugins) but I want to use Muffin login. Best regards
Hi,
we’ve already replied on private message where you asked about the same. We would be grateful if you can do not duplicate questions in the future.
Best regards,
Muffin Group team
Great!! thnx
Good day, Please may you help me I’m using the “Empty: Subpage without Header” header on betheme and I would like to change the “line menu icon (3 stripes)” on the sticky header to change to black when scrolling down. I want it to be white when opening but only change color to black when scrolling down on the sticky top bar.
Hey,
please send us link to page where you would like to change its color on scroll so we can have a closer look on it first.
Best regards,
Muffin Group team
Ok. To change its color when is sticky, please use the custom css below:
#Top_bar.is-sticky a.responsive-menu-toggle i {
color: #000 !important;
}
Thank you so much! Love the theme!
You are welcome!
Hi, i’ve registered the theme, but can’t remove the muffin footer, how do i do this?
Hey,
there is Copyright text field under BeTheme Options > Footer section where you can put own text for copyright and the default one would be replaced.
Best regards,
Muffin Group team
Hi,
When we use the “simple” header style and the rev slider the background is getting transparant. We would like to see it solid in our case a black background. We can’t seem to figure out to solve this. A little help would be apriciated.
Regards, Louis
Hey Louis,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello greetings. I am making a multi page demo to a single page website. I would like to know where I can change the scrolling speed of such site for menu click.
Hey,
what “scroll speed” do you mean exactly? Sorry but we are not sure about what you would like to do.
Best regards,
Muffin Group team
Hello, I have just bought a new license of the theme, but I can’t activate it in Wordpress dashboard: “Something went wrong. It way be due to a temporary Envato API outage. Please try again in a few minutes.” It’s something that really will be fixed in a few minutes or maybe you can help me? I’m trying from about half an hour. Thanks
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
hi there, how do i disable smooth scroll from theme option, sir?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look on it first. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Dear sirs first I would like thank you for this amazing theme you’ve created, now I have a minor problem I have created a custom 404 page but even I have saved the properties to my own 404 page it still keeps the default one when a search goes wrong what am i doing wrong ?
Hey,
did you checked if cache is not the culprit? It might be if you use anything like that so please make sure there is no cache on your site.
Best regards,
Muffin Group team
thx for the response, nope it wasn’t the cache but I figured out what was it so everything is OK now. There is something else that I would like to ask is there any way to create fully customizable 404 page ? I am working on theater demo.
Sure, there is such way. You can use child theme and just create totally own 404.php file so your custom file would replace the default one.
Is my own 404. php file going to be erased by the default file after theme update ?
hi, how can i change font size to a blog slider because they appear be too large compare to original post.
If you would do it in child theme, then it won’t. But, if you refer to parent theme, any file that has been modified, would be overwritten by the one from the original package after theme update.
Regarding 2nd question, please show us what you would like to do exactly on a blog slider and also attach link to page where you got this slider.
I am in a local environment at the moment I will send you a link when upload it and become live, the blog slider is an essential item into muffin builder in loops tab from there I ‘ve got this I also work on the theater demo which has this slider on it’s home page if that helps.
Ok, please let us know when site would be online then.
