12774 comments found.
Hi Team,
Is the transfer feature working in the new version ?
I have update and (Transfer From and Transfer To) does not show….
Any recommendation ?
Regards
Hello,
Currently, theme does not yet support Car Transfer with Modern layout version.
Thank you.
Guys there are public vulnerabilities available on the net just google for traveler theme xss injection. I don’t want to link to it. The author of this theme notes that they fixed it in one of their updates, but it still is there. They made 6.293 Sales times $79, Do the math, Cut envatos %40, This is the amount of money they made, first released on 2015 and its still shit. Still not fixed. They don’t deserve the money.
Hello,
If you have any problem with theme, please create new ticket on our support system https://shinehelp.shinetheme.com/ and provide us your ticket URL so we can check for you.
Thank you so much.
I have tried several times to post an inquiry (open a new issue) in your help forum. I am a customer with 3 months of support left, but the issue/post/inquiry do not get publisehd. My question is:
How do i display custom attributes created on the hotel or room details. I am using Classic Old Layout.
Please DO NOT send me to open a new issue, because I have wasted 4 days waitting for a reply. Do not take me for a rude customer, but your answers ecven in your forum, take several days to be answered.
No support neither this way?!!!!!!! I noticed lost of inquiries posted much more later than mine, are already answered, but mine is ignored!
Hello,
Please refer your ticket on our support system so we will check and respond to you in there.
Thank you.
Hello,
I have import the demo of activities marketplace, Why there is no payment method is showing only the Submit Form.
Why is that.
Hello,
You can refer our document to know how to install payment gateway plugin in theme.
http://guide.travelerwp.com/docs/other-feature/payment-methods/#post-1094Thank you.
Hi Shine Theme
I purchase traveler theme a while ago and I want to know something about the Modern Theme.
I am using this theme for my tour related website and I have some questions.
1) How can I add slider like revolution slider on the home page of tour home page instead of a video ?
2) what is the difference between List tour and List of Services?
3) How the tours are sorted in List of Services?
4) How do I find the tour ID? In your documentation available online there is nothing.
5) Why the tours in List of Services are not showing in the next line ? If I show number of tours 9 , all of the tours will come in a same line with an arrow but it should come to the next line.
Please answer as soon as possible.
Thank you
Hello,
1. Currently, we do not yet test the compatibility between theme and this plugin.
2. List tour element is useful with the Classic layout and the List of Services element is used to Modern layout version.
3. In the next version, we will update this element for you can sort tours by ID you put in the field ”’Service ID”.
4. You can refer our document to know how to get Tour ID on your site: http://guide.travelerwp.com/docs/theme-feature/tour/#post-834
5. That is the feature Tour slider of theme.
Thank you.
further to my previous questions here are some more questions
1. if i want to add a picture as a background instead of a background video in homepage of tour ? How can I do that ?
2. lets say I have different tours in my tour like Abu Dhabi City tour, Evening Desert Safari, Dubai City tour how can I display in the order I want lets say I want to display like Evening Desert Safari, Abu Dhabi City Tour and Dubai City Tour.
how can I do that ?
3. By default there is only submit button on the booking page how can I show the remaining payment methods like paypal etc ?
Many Thanks
Pre purchase questions -
1. Can I create custom search / filters on Homepage search and search page making use of tags / custom fields
2. The page builder has front end edit option
3. Can I edit Home page, Tour page, Other pages using page builder
4. Is there option to add Inquiry form on Tour page
5. Is there option of Pay later when making a booking
6. For a tour can I create variants example X Tour with Option A and Option B
TIA.
Hello,
1. You can not create custom search and making search by tag or custom fields on home page. In the Modern layout, there are no options for the customer can change the fields of the search form. We have used hard-code for this section for fit with UX/UI of travel site. Of course client can make any custom for change layout by use child-theme for match with requirements.
2. You need to edit page in the backend with page builder feature.
3. You can only edit the Home page with page builder.
4. We will update this feature in the next version.
5. You can use the Offline payment method when create a booking. With this method, you will pay money when check-in.
6. You mean is extra service with Tour service. If it correct, the theme has supported this feature.
Thank you.
Hello! I need some assistance before I can make a purchase. I will be the owner of the website (1 website, 1 domain) but i will have partners (tour guides) who will use the website (create partner accounts) to list and sell tours through the website. Would like to add that there is no membership fee to join the website as a partner but I want to take a % out of every booking made through the website. So a model like airbnb: I own website, partners join and sell tours through website, users buy tours from partners, I get a cut out of each sale.Does this mean I have to buy extended license? Thank you
update
Hello,
In this case, you only need buy Regular license to using. You can set commission for admin in the theme settings and your user can register as partner to add their listing on your site.
Thank you.
WPML possibly has a problem… When I select english version of homepage it stays in loading and do nothing..
Hello,
Please create new ticket on our support system https://shinehelp.shinetheme.com/ so we can check for you.
Thank you.
Hello, In the demo, when I am increasing the adult/children value by clicking, it is increasing by 2 values. Like first it’s 1, then when I click it becomes 3 and so on. Can this be changed? Also, is there any way to display the amount of seats left in the package calendar itself? So that the user is unable to book anymore if seats gets filled? Thanks!
Hello,
Please create new ticket on our support system https://shinehelp.shinetheme.com/ so we can check for you.
Thank you.
Where I can change the ST Tab colors like text color and etc. When I add to my page, I have no options and I can only add items.
Hello,
You can refer our document to change color in Modern layout version.
http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/how-to-custom-color-for-new-modern-theme-layout/Thank you.
1. I turned off the external link in the setup section but it still works in the partner’s service? 2. I have set up the feature in the membership package for the partner and tested it but the service does not see where the specific setting is, and I limit the number of times I can post the service to the partner it seems to be inactive. Can partners still post services beyond the set number? 3. With your topic can work well with how many services? not discussing server issues? 4. At the next update you can bring the feature to display the number of people watching and the number of people who ordered in the top corner of the screen as in the classic layout? I AM LOOKING FOR THE MODERN DEPARTMENT
Hello,
Please create new ticket on our support system https://shinehelp.shinetheme.com/ with your site information so we can check these problem for you.
Thank you.
Hi again, with the modern theme I cannot edit the Search Fields for Tour, Hotel or Activity – can you tell me how I can do this or is this part of the upcoming update?
Hello,
In the Modern layout, there are no options for the customer can change the fields of the search form. We have used hard-code for this section for fit with UX/UI of travel site. Of course client can make any custom for change layout by use child-theme for match with requirements.
Thank you.
Sorry I meant changing search fields like this image > http://guide.travelerwp.com/wp-content/uploads/2017/03/search-form_hotel_1-523x1024.png – I am using the modern theme which does not provide the options from the image. Will these editing options be added to modern in the future update?
Please respond. our site is already live. need help!!
Can you please look into our ticket on your support system: https://shinehelp.shinetheme.com/forums/topic/mobile-responsive-not-working/
Hello,
We will check your ticket on our support system now. Please follow your ticket in there to get the answer.
Thank you.
Hello again some issuses:
1. I creat a car transfer and activity but when i see “view car or activity” coming up the error 404 http://prntscr.com/o90zzw2.i try to folllow the document: http://guide.travelerwp.com/docs/theme-feature/car/transfer-car/#post-1713 but i cant find the “car transfer” http://prntscr.com/o914b1
thank you!!!
Hello,
1. You can go to “Settings” -> “Permalinks” and click to option “Post name” then click update settings then check your Car and Activity page again.
2. If you use Modern layout version, you can not use Car Transfer feature because theme Modern layout does not yet support it.
Thank you.
hi,
2.and when you will gonna fix it?
thank you very much!
so how i can use the Car Transfer with the classic design at the same time with the modern design? its very important for my customer have the Car Transfer! please provideme with a solution!
THANKS/!!
Hello,
You have created your tour from admin dashboard or partner dashboard? If from partner dashboard, we have fixed it in the next version.
Thank you.
Partner dashboard . When will new version comes
Hi ! 
Issues:
1. i am try to disable some days from my rental properties but is not working on the fronted calendar…how i can fix it?
backend: http://prntscr.com/o8re03 Fronted: http://prntscr.com/o8reb6
2. When i creat a normal account and i try to login out is not going to the home page again…how i can fix it? ..look:
http://prntscr.com/o8rr3k http://prntscr.com/o8rr8y 3.I created one member package http://prntscr.com/o8rt7sNow when someone creat a parther account and try to upgrate to premium is sending to the OLD design of traveler http://prntscr.com/o8s4ql how i can fix it to the new design?
4.Login How in the page of become a local expert how i can put on the button REGISTER the link or popup of sing up?
http://prntscr.com/o8s71a http://prntscr.com/o8s76hTHANK YOU VERY MUCH FOR YOUR HELP AND SUPPORT !!
Hello,
1. We have fixed this issue in the topic in the next version. We will release the new version in the next few days.
2. You need to go to “Theme Settings” -> “Page Options” to set page after logout in option “Redirect page after logout”.
3. You can refer our document to know how to create page membership package with new layout. http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/create-page-packpage-layout-modern/
4. This button only works when you are non-login. Please check our demo to know details. https://tomap.travelerwp.com/become-local-expert/
Thank you.
thank you for your replay.
1. ok
2. done
3. done the member package but the check out still with the all design how i fix it? http://prntscr.com/o90v5l
4.ok
Hello,
You need to go to “Theme Settings” -> “Styling Options” and select Modern layout in “Theme Style” option to change this page to new design.
Please try to do it then check again.
Thank you.
was already that way. http://prntscr.com/oact3x...so waht other solution thanks
Hello, I have been having a hard time finding to edit certain parts of the theme in the backend. I am looking to find the ‘Enable normal user admin bar’ but cannot find it anywhere according to the instructions via Docs. Where can I find this within the theme?
Hello,
You can go to “Theme Settings” -> “General Options” -> “Normal user adminbar” to use this function. We will update this function in Modern layout version in the next version.
Thank you.
Thank you, I am using the modern layout version which is why I could not see the option.
Hello,
We will update this function in Modern layout version in the next version.
Thank you.
where is changelog?
Search page has diffrent style, where are the setting for that?? Check it here. Www.zoorchicago.com
Hello,
You can create new ticket on our support system https://shinehelp.shinetheme.com/ so we can check this problem for you.
Thank you.
Presale questions:
1. the host can leave review to the guest? 2. we can use the theme for experience not for tours, cars etc? 3. the partner/host can add extra service? 4. can be added just a number of x slots per y date/hour which can be booked? 5. can we have instant booking/payment? 6. how is made the payment to partners 7. the images slide from listing can be like on airbnb? 8. how work verification process (id, phone etc) for partners? 9. the partner can be charge for extra service like: featured listing 10. sms/email verification for guest?
Thank you for support,
Hello,
1. Theme does not yet support the feature to allow the partner can leave a review to the guest.
2. Theme does not yet support Experience service but If you see that the Tour service can use for Experience service, you can change the name of tour service by using translation feature in theme to change all “Tour” text to “Experience”.
3. Yes, they can
4. No, you can’t do it.
5. Yes, you can do it.
6. When having a new booking, the money will be transferred to the admin account then the partner will send withdraw request to admin and admin will transfer money to the partner by manual not online on the site.
7. No, theme does not support this feature.
8. The partner will put their information on page Verification in the partner dashboard then the admin needs to check this information by manually.
9. No, theme does not support this feature.
10. Theme has an option for admin need to approve the partner account before they work on site.
Thank you.
