4078 comments found.
Hi,
I am looking to purchase this theme, however I compared it to your other video theme VideoPro, and I noticed that the other theme has a live stream support, and wanted to find out if this one does or it shall be implemented soon? As I prefer this theme over the other one.
Many thanks
Hi,
Currently we have no plan to implement Live Stream solution to this theme. Thanks for your understanding.
Best Regards,
Hello, I want this them and have a question. Can I use this mainly in Japanese ? thank you.
Yes, of course.
We support to translate theme to several languages.
http://truemag.cactusthemes.com/doc/docs/theme-settings/translation-rtl/Best Regards,
Hi there, I’m trying to add the header back to a page where I’m using the “cover page” template. Can I place this code (pulled from style.css) into the theme options css?
.page-id-1810 #top-nav.fixed-nav{
position:fixed;
width:100%;
z-index:9998;
top:0px;
backface-visibility: hidden;
-webkit-backface-visibility: hidden;
box-shadow: 0 2px 9px -4px rgba(0,0,0,.07);
}
passiontothepeople.com/spotlight-gallery pw: PTTPreview
Hi,
I do not see the header on this page. It seems like you solved the issue, right?
Best Regards,
No actually I’m looking to put the header there. By default it its gone. I’m just not sure if my css is calling the page correctly, if that makes sense?
And thank you so much for your reply btw, I appreciate it!
Hi,
I checked again, the css code does not help in this situation. The HTML code for Header is not called there. For more information, you can open a ticket so we can help. Hope you can understand that we do not support further here.
Best Regards,
Ah! Actually your answer here helps a lot I got it working. Thanks!
Great to see it helps you 
Theme isn`t PHP 7.2 supported?
Hi,
We already supported PHP 7.3 in the latest version of theme.
Best Regards,
Hey there! How do you change the carousel on particular pages after update? I can’t find the option in viz comp or anywhere in the backend editor.
I believe it used to be under “front page settings” but when using that as the page template I no longer see that option.
Okay…so it looks like this was done with custom sidebar plugin, but the backend editor won’t display any shortcodes…? the vizcomp shows as blank although the page is built. Does this make sense?
Hi,
Please toggle Page Template setting between Front Page template and any other ones, the front page settings should be appeared.
Best Regards,
Thanks so much for your reply! It looks like I was just having issues with the new visual composer editor and the updated wordpress. In the new block style layout, the backend editor was just blank.
I reverted back to the old-style editor using this classic-editor plugin in case anyone has a simlar problem:
https://wordpress.org/plugins/classic-editor/Yes, we also update soon.
Best regards,
Theme shows an visible error message on mobile devices. Clean install of the theme and all plug-ins deactivated. Any idea where this is coming from?
Also, the Big Carousel on the homepage doesn’t show the latest posts anymore.
<script data-pagespeed-no-defer=””>(function(){for(var g=”function”==typeof Object.defineProperties?Object.defineProperty:function(b,c,a){if(a.get||a.set)throw new TypeError(“ES3 does not support getters and setters.”);b =Object.prototype&&(b©=a.value)},h=”undefined”!=typeof window&&window===this?this:”undefined”!=typeof global&&null!=global?global:this,k=[“String”,”prototype”,”repeat”],l=0;l<k.length-1;l+){var m=k[l];m in h||(h[m]={});h=h[m]}var n=k[k.length-1],p=h[n],q=p?p:function(b){var c;if(null==this)throw new TypeError(“The ‘this’ value for String.prototype.repeat must not be null or undefined”);c=this””;if(0>b||1342177279>>=1)c+=c;return a};q =q&&g(h,n,{configurable:0,value:q});var t=this;function u(b,c){var a=b.split(”.”),d=t;a0in d||!d.execScript||d.execScript(“var “a0);for(var e;a.length&&(e=a.shift());)a.length||void 0===c?d[e]?d=d[e]:d=d[e]={}:d[e]=c};function v(b){var c=b.length;if(0<c){for(var a=Array©,d=0;d<c;d+)a[d]=b[d];return a}return[]};function w(b){var c=window;if(c.addEventListener)c.addEventListener(“load”,b,!1);else if(c.attachEvent)c.attachEvent(“onload”,b);else{var a=c.onload;c.onload=function(){b.call(this);a&&a.call(this)}}};var x;function y(b,c,a,d,e){this.h=b;this.j=c;this.l=a;this.f=e;this.g={height:window.innerHeight||document.documentElement.clientHeight||document.body.clientHeight,width:window.innerWidth||document.documentElement.clientWidth||document.body.clientWidth};this.i=d;this.b={};this.a=[];this.c={}}function z(b,c){var a,d,e=c.getAttribute(“data-pagespeed-url-hash”);if(a=e&&!(e in b.c))if(0>=c.offsetWidth&&0>=c.offsetHeight)a=!1;else{d=c.getBoundingClientRect();var f=document.body;a=d.top+(“pageYOffset”in window?window.pageYOffset:(document.documentElement||f.parentNode||f).scrollTop);d=d.left+(“pageXOffset”in window?window.pageXOffset:(document.documentElement||f.parentNode||f).scrollLeft);f=a.toString()”,”+d;b.b.hasOwnProperty(f)?a=!1:(b.b[f]=!0,a=a<=b.g.height&&d<=b.g.width)}a&&(b.a.push(e),b.c[e]=!0)}y.prototype.checkImageForCriticality=function(b){b.getBoundingClientRect&&z(this,b)};u(“pagespeed.CriticalImages.checkImageForCriticality”,function(b){x.checkImageForCriticality(b)});u(“pagespeed.CriticalImages.checkCriticalImages”,function(){A(x)});function A(b){b.b={};for(var c=[“IMG”,”INPUT”],a=[],d=0;d<c.length;+d)a=a.concat(v(document.getElementsByTagName(c[d])));if(a.length&&a0.getBoundingClientRect){for(d=0;c=a[d];+d)z(b,c);a=”oh=”+b.l;b.f&&(a=”&n=”b.f);if(c=!!b.a.length)for(a=”&ci=”encodeURIComponent(b.a0),d=1;d=a.length+e.length&&(a=e)}b.i&&(e=”&rd=”encodeURIComponent(JSON.stringify(B())),131072>=a.length+e.length&&(a=e),c=!0);C=a;if©{d=b.h;b=b.j;var f;if(window.XMLHttpRequest)f=new XMLHttpRequest;else if(window.ActiveXObject)try{f=new ActiveXObject(“Msxml2.XMLHTTP”)}catch®{try{f=new ActiveXObject(“Microsoft.XMLHTTP”)}catch(D){}}f&&(f.open(“POST”,d+(-1==d.indexOf(”?”)?? B(){var b={},c;c=document.getElementsByTagName(“IMG”);if(!c.length)return{};var a=c0;if(!(“naturalWidth”in a&&”naturalHeight”in a))return{};for(var d=0;a=c[d];++d){var e=a.getAttribute(“data-pagespeed-url-hash”);e&&(!(e in b)&&0=b[e].o&&a.height>=b[e].m)&&(b[e]={rw:a.width,rh:a.height,ow:a.naturalWidth,oh:a.naturalHeight})}return b}var C=””;u(“pagespeed.CriticalImages.getBeaconData”,function(){return C});u(“pagespeed.CriticalImages.Run”,function(b,c,a,d,e,f){var r=new y(b,c,a,e,f);x=r;d&&w(function(){window.setTimeout(function(){A®},0)})});})();pagespeed.CriticalImages.Run(’/ngx_pagespeed_beacon’,’website.nl/’,’6CN35cf7HG’,true,false,’ql3T1goRFRw’);</script>
I can’t.. Support is shut tight 
But we do not encounter this issue at our test site.
Best regards,
Just tested with a clean install of WordPress and your theme. Problem arises when you set ‘Top Navigation Style’ to Light. The Dark setting doesn’t have this problem.
Hi,
I just tried checked that, but do not see the issue. https://i.imgur.com/g8Nsb6z.pngDo you make sure theme and plugins are up to date.
Best regards,
Sorry, after some further testing the problem was happening with both the Light and Dark version. Deleting the Retina logo solved the issue. (it was a clean install of latest WP + theme + required plugin).
Hi,
I also just added te Retina Logo, but still do not see the issue. In this case, you can open a ticket in Presale Questions category (no need to extend support), then we can help you check it.
Best regards,
Can this theme embed youtube playlist code?
Hi,
Can I take a look at the code you are mentioning?
Best Regards,
Hello
I wanted to do migration test on localhost so I made a fresh wordpress and then I installed your theme after that I made a backup file from my current site to import the content to the localhost. Both my current site and loaclhost use TrueMag theme.
I used All in One WP Mirgration Plugin to export all content from august 2019 to today just for test purpose.
I got the backup file and then tried to import it in my loaclhost and everything worked fine but when I opened some posts to check that all the content is there I found that All content are there except one which is the multi links box. See this image https://prnt.sc/or8bj4. The category, the tags and embed code all are there but not the multi links. I tried the operation again but I got the same results.
Can you please tell me the safest way to merge my content when I have the same theme but in different hosts.
I tried the Wordpress import and export old way https://prnt.sc/or8gdb but it’s not good comparing to the All in One WP Mirgration.
Update and fix
Sorry, forgot everything above.
All in One WP Mirgration did good job, it merged my current site to the loaclhost literally. But when I use the Wordpress import and export old way https://prnt.sc/or8gdb I am losing the multilinks field https://prnt.sc/or8bj4. So do you have another way. All in One WP Mirgration work but I just want to know what you guys use if you have such situation.
Hi,
You can consider this method: http://manual.unyson.io/en/latest/extension/backups/Also, for more assistance, please open a ticket so we can check in detail and help you.
http://support.cactusthemes.comBest Regards,
So feed up with this theme I sent 2 emails on the update for WPBakery Page Builder. please send update to n2rga at Yahoo.com
Hi,
We will include the new version of WPBakery Page Builder in the next theme release.
Best Regards,
WHEN 11 days ago you Said “next theme release”
Hi,
If you are in a hurry, you can open a ticket so we can provide you.
Best regards,
I already already sent emails on this. why can’t you answer your email. I do not have extended support why do I have to wait for an update you should be sending them out as the plugin is updated, not every 6 months and we are stuck with old plugins that can be hacked. if you are going to continue to support this theme provide the updated plugins. or a place we can download them from with the login of out purchase codes. Rant over check your email I sent it about a month a go to 3 weeks n2rga (at) Yahoo
Yes, I missed your message via email. Just sent a reply. Please check again.
thank you
Smart Content Box is not showing any post on my homepage??? How do i fix this please…
Hi,
In this case, we need to access to your site to take a closer look. Can you open a ticket and provide us your site’s credentials?
http://support.cactusthemes.comBest regards,
all my icons show up as boxes. the and not the actual icon image. I have been using this theme for a few years now.
Hi,
Please make sure you are running the latest theme and plugin version for your site.
Also, can you provide us your site URL?
Best Regards,
heavyinthestreetz.com is the url when you put the mouse over a video the play icon that appears is missing. also the buddypress icons are missing the ones that are on the tabs for logged in users. even in the theme options tabs. it doesn’t seem to cause any problems but its noticable.
Hi,
Can you open a ticket here and provide us your site’s details so we can investigate this issue?
http://support.cactusthemes.comYou can open in Presale Questions category.
Best Regards,
does is it support import video from youtube?
Yes, you can use this plugin to work with theme.
https://codecanyon.net/item/youtube-wordpress-plugin-video-import/4429742?ref=cactusthemesBest Rgeards,
Questions before buying: 1. Can the theme use the embed code from https://www.jwplayer.com/? 2. Can the theme use videos saved on my server? 3. Can I use this topic in the main domain (domain.com) and subdomain (sub.domain.com)?
Hi,
Similarly to Videopro, Newstube, you can follow those answers. Thanks
Best Regards,
Thanks for fix the errors. After update i still have this error in the error_log: [09-Jul-2019 06:05:49 UTC] PHP Warning: A non-numeric value encountered in /home/account/public_html/wp-content/themes/truemag/header-single-player.php on line 765
Any idea how fix it?
Hi,
For this kind of warning, you can ingnore it or hide it following this article: https://aristath.github.io/blog/wp-hide-php-errorsBest Regards,
Hi! When I try to make a change on theme options like changing the logo, get a warning says “You need a higher level of permission. Sorry, you are not allowed to manage these options.”
Hi,
Please update theme to latest version or follow the instruction I gave you in your ticket to solve that.
Best Regards,
I couldn’t find a way to download the file. Envato is not helpfull. Can I get a refund please?
Hi,
We are going to give you an alternative link to download the theme package. Please check your ticket.
Best Regards,
I can’t download the theme. It stops downloading right before dowload complete
Hi,
Maybe there is something wrong from Envato end. Please open a ticket so we can proivde yout the backup link to download theme.
Best Regards,
Hi! Thanks for quick reply. Here is my ticket number 1563467 Do I wait hear it from you or envato? Thanks
When a user subscribes to a channel how are they alerted of a new video?
- Can that channel preference be seen anywhere
- With custom code could I sync that preference with my email database?
Hi,
Unfortunately, we do not support those features for Truemag. You can consider another our theme- VideoPro.
http://videopro.cactusthemes.com/doc/docs/videopro-2-0-features/buddypress-integration/Best regards,
How to ungenerated such url https://site.com/page/468?orderby=like I won’t have them because they give me 502 and 503 errors in Google Console
Hi,
You can consider using Yoast Seo plugin. It provides an option to disable that. https://wordpress.org/plugins/wordpress-seo/Best regards,
I am using it but can you give a screenshot to do it or some links
Hi,
Sorry, I just checked again. That option is removed. https://kb.yoast.com/kb/wordpress-seo-is-changing-my-slug/Also, we need the ?orderby= parameter to change ordering posts. So we do not recommend to remove it.
Best Regards,
I don’t want to order anything in my site just display them as recently published.
So you can go to Theme Options > Blog > Choose Default Blogs Order as Latest, then turn off option “Show/Hide Ordering Tool”.
Best Regards,
Forgot Password link dosen’t change the password.
https://prnt.sc/o8m162The Twenty Nineteen theme is working fine with forgot password. I got the link in the email and I changed the password but in your theme I got the link and I typed the new password and then clicked ok but the new password don’t work and the old password work. I disabled all the plugin but the problem still there so the plugin and the Twenty Nineteen theme are work fine while TrueMag not.
Hi,
Yes, Thanks for notifying us. It’s our bug and we will fix it in the next theme update.
Best Regards,
Is there any way I can do that by myself because I made some change on post and home layout with css and I don’t want to lose those changes when I uppdate the theme.
Hi,
Where did you add the CSS code? Normally, updating theme does not remove the addtional CSS code.
Best Regards,
I added them in the style.css file and How do I update the theme by the way, I haven’t update it since I bought it in 2016 and I thought that you will never release an update. Also I have some javascript in header.php ex. for google console.
Hi,
You should use the child theme from the beginning. If you remember your changes you did, you can backup those edited files, and restore them after updating theme.
Best Regards,
ok I will do that Thanks