12774 comments found.
Can I edit the Enquire Booking form? I notice your email traveler@shinetheme.com is attach to the going form.
I was about to remove this email from the email options. 
Hello,
You can go to “Theme Settings” -> “Email Options” to change it.
Thank you.
Hi…. Do you think is a good practice to use the footer like a page?or there is a plan to change this for a widget or statick blocks….. I think that page its not the best way to implement the footer. Thanks.
Hello,
Thank you for your information. We use page to create footer page for user can change it by they want. (Dynamically feature)
Thank you.
Hi… im not receiving any email when I make a purchase…. how can i solve this? Thanks
Hello, Maybe your hosting block send email function. Please refer our document to install and config plugin to send email on your site.
http://guide.travelerwp.com/docs/licenses-and-support/faqs/how-to-get-information-accurately-gmails-smtp/#post-1474Thank you.
There is a problem with ical sync. You have to sync the calendars manually. In addition to this, the sync works fine to block the dates that an user books on airbnb, however, if you unlocks a date on airbnb because the booking is finally canceled, the date remains unavailable in the theme’s calendar. Is there any progress to improve this feature?
Hello,
Current, theme does not yet support sync ical automatically and we do not yet have plan to update this feature in the future.
Thank you.
We are surprised. A year ago, you told us that you had plan to update it and it would be available soon. We have been waiting for it. What can we do now? It is very important for our project.
Hello
I used to have ST Simple Location Tab on my home page, which shows all types and amount l like, Hotels, Cars, Tours, Activity
But in the latest versions it only shows one type and doesnt show them all
Please help me in this
have a look
sinaisharm.com
Can you post a ticket on our support system with your wpadmin account then our technical team can check help you?
Thanks
Hello,
Please create new ticket on our support system https://shinehelp.shinetheme.com/ so we can check and respond to you.
Thank you.
Mate,
There is some bug with your system. After selecting a Trip, the amount shows Zero while filling out the Booking Form. Please check
http://explorebharata.com/st_tour/2n-mysore-and-2n-ooty-4n-5d-ex-bangalore/?start=15/07/2019&end=31/07/2019Tell me, are you planning to develop and update further the classic layout? The trimmed functionality of the modern layout does not fit. If you sell a theme along with a classic layout that has errors, you must correct them in new updates. Or is it not?
Which one is the Classic Layout? How to activate Classic Layout? And when will you release 2.7.5 version?
Dear People from Shinetheme
I get many times confused with support answers from You. When I ask “I am not right sure in the same time, where I can set all the Amenities?” in a support ticket, then I used to get an answer for it.
Instead I only got an answer how to disable warnings. The warnings are coming from, that I not see any place where to put Amenities in for a rental.
I checked all documents, and tried to do it, but not found anything. I appreciate, that I get a quick answer either here or in your support ticket system.
Regards,
Simon
When will the documentation be updated and the bugs fixed? Is there another release coming up? It seems there are many problems with the theme. Can there be a bug register for everyone to see? This will be more transparent.
Hello,
We have plan to release new version today and we will update document and changelog page after release. You can refer our changelog page in here: https://travelerwp.com/traveler-changelog/
Thank you.
Hi.
1. I want to know the main differences between tour types “Daily Tour” and “Specific Date”, I change the selection but in the front the y look like the same…. Can you please tell me what are the difference between this 2 tyoes of tours?
2. I want to know the difference between “Show price by person/fixed”, It have 3 types that are “Price by person”, “Price by fixed” and “Fixed departure”, can you please tell me what are the difference between this 3 types of show price?
3. Also I add different hours in my tours lets say 10 am 1pm 3pm….but they appear in a wrong order like first 1pm, then 3pm and last 10 am…. how can I solve this?’ its not better to use militar hour like 13:00 hoours or something like that? thanks
Thanks for your help.
4. In the head inside the image in tour there is some info like Duration, Tour Type, Group Size and language…. I want to add the language of the course but I cant find where to add it…. what I need to do to add this language? thanks
5. Maybe if you dont add Itinerary or Included/Exclude in the tour this titles must not show in the front… maybe is better to not show the titles when no info is added…. thanks
6. In the right sidebar inside a tour there is a input to add more person to the tour…. the text says “Age 18+” how can I change this text? Thanks
Hello,
1. With Daily Tour option, you can only set price and booking tour by a single date. With Specific date option, you can set up group day for this tour so your customer can book Tour with a range of days.
2. Price by person: You need to setup price for Tour base on the price of Adult, Children, Infant.
Price by fixed: You can set fixed price for Tour, The price will not base on the price of adult, children or infant.
Fixed departure: This tour will be available in a fixed day range.
With Modern layout version, theme only supports “Price by person” option.
3, 5. We will update it into theme in the version 2.7.5.
4. In this case, you need to create new Attribute for Tour service with name “Languages”. You can refer our document in here: http://guide.travelerwp.com/docs/other-feature/advance-featured/create-new-attribute/#post-1042
6. We will update this feature for you can change this text in the version 2.7.4
Thank you.
Hello,
This is a pre-sales query.
1) Is there any way where customer can query for a customization of a tour package (such as different date, accommodation preferences)? 2) How to send out SMS as part of notification? Is that feature existing/pluggable?
Regards, Soumya
Hello,
1. With Tour package feature, you can select other services to include into Tour page such as Hotel, Activity, Car service. When creating Tour booking, your customer can select these services with current Tour.
2. Theme does not yet support SMS feature.
Thank you.
main-footer
I try to decrease the top height of the footer but nothing happens, sorry my support has ended but I can not find any solution
Hello,
Please provide us image of the section you want to change so we can help you.
Thank you.
Hi there, presale question, I already have a simple travel guide and I want to know if I will need to recreate all categories I already have via your dedicated plug in. I understand all posts (hotels, tours etc) will need to be recreated, but I wanted to know about categories. Thanks
Hello,
Theme does not yet support the function for you can import all categories into theme. You need to recreate them to using.
Thank you.
Please tell where to find Skyscanner and DoHop API’s connections in the theme settings. I couldn’t find API’s section anywhere. Please tell where to find.
Hello,
You can refer our document for API settings with Classic layout in here: http://guide.travelerwp.com/docs/theme-settings/api-system/skyscanner-travel-apis/
If you use Modern layout version, theme does not yet support API Affiliate feature. We will update it in the version 2.7.5
Thank you.
Which one is the Classic Layout? How to activate Classic Layout? And when will you release 2.7.5 version?
THE AFFILIATE SYSTEM automatically incorporates the content.
Hello,
Theme does not yet support that feature.
Thank you.
Hello,
Currently, there are no option for you can remove the location field in the search form. You need to customize code in theme to do it.
Thank you.
So lazy support, the guy replied after almost 24 hours and the problem didn’t got resolved. Please solve my problem. When the demo is not importing. :/
10 DAYS AGO I SENT THE BELOW, ASK IF THAT ISSUE HAS BEEN FIXED
advghana advghana PURCHASED
10 days ago Flag This theme is selling very well so why this lack of support? and always issues with theme. I think you need more hands because the lack of support on time is causing some of us. Anytime there is update there are issues.
I have sen you an email but i have not received a response.
shinetheme shinetheme AUTHOR
10 days ago Flag Hello advghana,
Looks like you are not clearly about support policy yet.
We are not support via email at all! All problem should working with us on our support system: https://shinehelp.shinetheme.com/forums/forum/traveler
You said you bought our theme 5 years ago, that mean your support time was expired like Envato support policy here: https://themeforest.net/page/item_support_policy
To continue get support from us you can renew support time if you want, or hire someone else to help you.
Hope this make you more clearly!
Hello,
We are checking the problem you have sent in your email. Today, we will complete this check and respond to you.
Thank you.
it take you 10 days to fix issues, how many client will live our website and never to return by then?
Shinetheme, if you do not get more hands and stop wasting our time, we will raise a petition against you. You have cause so much damage to some of us. Now after claiming you have fixed the issue, it has led to another issue. Submit booking is even not working now. From yesterday till now people waiting to book our hotel but booking and payment not working.
Hello,
I have answered to you via email. Please check again.
Thank you.
We now have about 524 people from here who are all having issues with themes, and support here. We are going to lunch a petition. If you have issue you may submit your plea to me. why on earth should it take forever to get support for an issue to be fixed when our sites have issues and we are loosing money and customer?
Hello,
We are checking the problem you have sent in your email. Today, we will complete this check and respond to you.
Thank you.
