26721 comments found.
Why when using your Bridge theme the WordPress default password feature for page when the template “Blog Large Image Whole Post” does not work?
It works with all other templates other than any template related to BLOGs
What I did:
I created a new page and selected the template type as “Blog Large Image Whole Post” and enabled password protect under visibility option. The blog page still shows and the password protect is not preventing from being visible for users without password, why is this bug not fixed and whats the quick fix for this?
This is the second time I am posting this and nobody wants to care about this problem?
Or is it a problem that you guys do not have the guts or capacity to fix it?
Hello again,
Like we just answered on your first Comment:
Thank you for reporting this. We will add Password Protected form for blog templates, too. It will be part of our next theme update. Thank you for understanding.
P.S. You waited a bit longer on answer since comment is added after our working hours on Friday. But we are answering on all comments and of course checking any reported issue so we find this kind of conversation is not needed at all.
Have a great day!
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Any idea when the next update with this fix will be released? The reason is, I am working on website which requires this very urgently. Maybe you could provide some fix here.
Hello,
Feel free to reach us here support@qodeinteractive.com if you need it before our theme update. We cannot provide you with precise date.
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I sent you an email yesterday and have not heard from you.
Hello,
All emails are answered. Please, check now. Thanks
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I really would like to add this theme to my repertoire but you still havent styled it with Buddypress or BBpress..this is a HUGE miss despite all the request for the features and it wouldnt be hard for a theme developer to do but difficult for the average user with limited programming knowledge. I mean request for 5 years and still no action..thats unacceptable.
Hello there,
Bbpress and BuddyPress plugins are not fully tested, but some users are using those without problems, but since plugins are not officially supported, theme does not have styling for it, so you will need to add custom css in order to follow theme styling.
Sorry for that.
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Thank you for the same tired answer youve been giving potential customers for the past 5 years..there are other themes in your categories that provide this for their customers…I think its been long enough and you need to put this on your short list of things to do to improve your theme.
Hello,
Thank you for your suggestion. It is already added in our to-do list, and when our senior staff approve this, we will include it as feature in our theme update.
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Great now your site will have beauty and BRAINS! LOVE IT!
Glad to hear this!
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We have already updated and we still getting this message “Version 18.0 – This is a major Bridge update. In order for your version to work properly, please do the following:” admin area.
Hello,
If you already updated all of our plugins you are using on your installation, then just ignore this message. Thanks
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This can’t be hide?
Hi again,
If you update all of our plugins that are just installed on our Wordpress installation then this message will disappear. For example, maybe you have installed(not necessary activated and used) Qode restaurant, then you are seeing this message, since there is a new version of this plugin.
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Hi, I am trying to upload the Bridge.zip but it comes up that the link has expired? I can upload the Bridge Child but not the Bridge.zip
Hi,
Thank you for choosing Bridge.
Please, just follow this part of our Official Manual to install our theme via FTP http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-2-ftp-installation/ For any further assistance, our support team is on your service at https://qode.ticksy.com/
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Hello everyone, looks like their ticket system is now working. I was just able to submit a ticket 7-7-2019 (4:48PM EST)
HI,
Thank you for confirming this. We managed to find your ticket and it is assigned to our agent who is working on it and will assist you asap.
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Hi all,
Can we have an update on the purchase code issues? It always tell me that my purchase code is not right or the envato connection is gone. I put in my purchase code manually and reconnected to envato but still cannot submit ticket.
Hello,
Yes, we reported issue with TIcksy and Envato Api integration. Anyhow we managed to find one ticket from you and ti is assigned to our agent who will assist you asap.
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Trying to submit a support ticket and get error saying purchase code is incorrect. Have only one and copied/pasted it. What’s the deal?
Hello there,
Thank you for writing in. There was some issues with ticksy and Envato Api integration. Please, try to reach our support forum again https://qode.ticksy.com and let us know if submitting ticket was successful.
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When I try to upload the theme in WP it says link has expired.
Trying to submit a ticket but having issues! Not a good first impression as I only bought the theme last night!
Hi,
Thank you for choosing Bridge theme and sorry about this. There are some issues with third party platform we are using for support ticksy and Envato Api integration. Please, try to reach our support forum again https://qode.ticksy.com and let us know if submitting ticket was successful. Anyway, when it comes to this issue when link is expired, just try to install the theme via FTP as explained in the following video tutorial: https://www.youtube.com/watch?v=QMTctyQKhl4Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
When I downloaded the theme zip file, there aren’t any files with the rev sliders demo. When i installed (https://bridge183.qodeinteractive.com/) the rev slider (home-slider) is missing.
I have no way of manually importing this as for some reason, the rev sliders are no longer in the full zip file when you download the theme.
Can you please send me the zip file so i can import it myself or can you point me to where I can find it?
Regards,
Stephen
Hello,
Please, just check this article where this is explained fully: https://qode.ticksy.com/article/10481Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am also trying to submit a ticket. It says my purchase code was not properly validated. I’ve tried using both purchase codes and updating my profile.
The new update of theme is really buggy. buttons are going crazy and doesnt follow the qode options. Please reach out to me via email or at least respond to my initial ticksy ticket.
Their support site has been decling all my licenses. saying it’s not verified and all, I know I’m not the only one. If you’re out here looking for reasons to get this theme. DONT GET THIS THEME
Hi,
Thank you for writing in. There are some issues with third party platform we are using for support ticksy and Envato Api integration. Anyway we located your ticket and it is replied by our support agent. Please, check full response here: https://qode.ticksy.com//ticket/2065374/ We are really sorry for bad experience you’ve had and hopefully, everything is resolved now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just spent 45 minutes trying to change my `functions.php` file in my childe theme through FTP. I even double checked to make sure the updated file was on the server – and it was. Caching plugin is deactivated.
When I looked at Appearance > Theme Editor > Bridge Child the `functions.php` file has not and would not update to what I have on my server.
I have my child theme active under Appearances > Themes, so it’s not a problem with the child theme because that would break the site.
Why is the theme editor not updating child theme content?
Hello,
Please, check if there is any restriction in file permission on your server, since this file is editable and could be changed.
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Purchase code is saying it is not validated. Having trouble with theme colors.
Hello there,
Thank you for writing in. There are some issues with third party platform we are using for support ticksy and Envato Api integration. Please, try to reach our support forum again https://qode.ticksy.com and let us know if submitting ticket was successful.
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Trying to submit a ticket. I have two licenses of this theme, just paid for extended support and it says my purchase code was not properly validated. I’ve tried using both purchase codes and updating my profile.
I need to get some help after a theme update. Can someone reach out and send me an email to get this started?
Thanks
Hello there,
Thank you for writing in. There was some issues with ticksy and Envato Api integration. Please, try to reach our support forum again https://qode.ticksy.com and let us know if submitting ticket was successful. Anyway, you could explain your doubt related to theme update here and we will gladly assist you.
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Hello! I love this theme so far but was curious to know if there is a “no right click” option anywhere? I thought I saw it somewhere when I first set up my site but now I can’t find anything about it. I’d prefer viewers to not have the option to right click.
Hello there,
Glad to hear you like our theme. No, there is no such an option in our theme. You could try with some plugin with that purpose.
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Thanks! I realized that I could have just searched for this in the comments and then could not delete my comment afterwards – lol. I just ended up placing in my own code for it. Works fine. Thanks for the response! I have additional questions but I’ll get to those later.
Yes, searching is always good idea 
Glad to hear you resolved this. Thanks for the update!
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I am trying hours to submit a ticket but it keeps saying:
“The purchase code provided was not properly validated. It could be an invalid purchase code, or the connection to Envato was lost. Double check your purchase code and try again.”
I have copied the purchase code from the licensing file that I have downloaded from envato market. I have already checked not to copy accidental blank spaces before and after the code.
Envato has already replied to check this issue with you.
For your info I purchased the license on July 02.
Any help?
Hello there,
Thank you for writing in. There was some issues with ticksy and Envato Api integration. Please, try to reach our support forum again https://qode.ticksy.com and let us know if submitting ticket was successful. Anyway, you could explain your question here and we will try to assist you. Thanks for understanding.
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If anyone has solved this or maybe the author can help.
My Portfolio thumbnail image items seem to gray out in every option is there a way to turn that off so they just have the slow zoom in, without getting the gray gradient when you scroll over? Also it does this on the related projects. I have the scroll over color set as none. Any ideas to fix this or custom css?
Thanks
Hello,
We could try to help you here if you provide us with website link and some screenshot of layout you want to achieve. Thanks
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Why when using your Bridge theme the WordPress default password feature for page when the template “Blog Large Image Whole Post” does not work?
It works with all other templates other than any template related to BLOGs
What I did:
I created a new page and selected the template type as “Blog Large Image Whole Post” and enabled password protect under visibility option. The blog page still shows and the password protect is not preventing from being visible for users without password, why is this bug not fixed and whats the quick fix for this?
Hello,
Thank you for reporting this. We will add Password Protected form for blog templates, too. It will be part of our next theme update. Thank you for understanding.
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I am trying to submit a support ticket for bridge theme, and I have multiple active licenses and it keeps saying my license is invalid and I cannot submit support ticket. Please help.
Hello there,
Thank you for using Bridge and writing in. There are some issues with third party platform we are using for support ticksy and Envato Api integration. Please, try to reach our support forum again https://qode.ticksy.com and let us know if submitting ticket was successful.
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Trying to submit ticket on website but says error with my purchase code. Trying to get header that was on https://bridge161.qodeinteractive.com to my website californiafarmworkers.org
Hello there,
Thank you for writing in. There was some issues with ticksy and Envato Api integration. Please, try to reach our support forum again https://qode.ticksy.com and let us know if submitting ticket was successful. When it comes to this doubt related to hear type, it is fullscreen menu that could be enabled in Qode Options > Header https://www.screencast.com/t/ReDQDA3rrs and in Appearance > Menus you should assign your menu for this navigation https://www.screencast.com/t/rjMpEiu0
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I had import demo of bridge and all data are import well. But when i edit the page its seem “This page isn’t working prospectinfoway.com didn’t send any data. ERR_EMPTY_RESPONSE”
Hello there,
Please, check this article where is explained how to fix this issue you are facing off: https://qode.ticksy.com/article/11730Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
