Hi Rosquill! We are sorry but it’s not easy to understand what can be the problem, actually we don’t have other customer reporting something similar, do you have extra plugins or some error in the console? Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi hsekhon and thank you for the detailed description. Is the “variable subscription” a special plugin or extension? Can you please reference the exact name? Moreover can you please send the link to your site to have a quick check?

Hi guys! Thanks for the speedy response. We’re using WooCommerce Subscriptions plugin. The product type this issue occurs with is a variable subscription. The URL is feastively.com. For a new customer, signing up to the product, it works as expected. However, this problem only occurs when a registered, signed-in customer goes to WooCommerce my account and chooses to change their subscription. They are then taken to the single product detail page, which I believe is controlled by WooCommerce. Upon trying to “purchase” the new subscription variation, they’re taken to checkout, which is where this problem occurs. We have a clause where the customer can only have one active subscription at any time. The same problem occurs when switching across subscription products i.e. moving from Subscription Product A to Subscription Product B.

Hi OmegaPT! I’m not sure to fully understand what you need, sorry. Do you need to change the video of your header? In case this is the background ( https://support.undsgn.com/hc/en-us/articles/214003585#&gid=1&pid=5 ) of the header that is external to the main page ( https://support.undsgn.com/hc/en-us/articles/213459649 ). Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Sorry but support is provided only here, not via direct message. Anyway the theme you are using is not Uncode but something named “vangard”, you should ask the theme authors.

doh! apologies!

Don’t worry!

Hi margiela! You just need to insert the description in the category page editor ( https://undsgn.d.pr/sDEEy8 ), then connect a Content Block ( https://undsgn.d.pr/jj0hW0 ) and show it with the Heading module and the Automatic Heading option ( https://undsgn.d.pr/WNxt0q ). Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

hi, i want to show it in category product page not in post

Yes this is exactly the same explained above and the same you have when you import Demo Contents, ex: https://undsgn.com/uncode/product-category/man/
If you have changed settings and you are not able to make this work, please open a ticket as suggested.

Hello!

1. Are you referring to this: https://undsgn.d.pr/v5I5dq ? Just change the value and, if you prefer, the title as reminder.
2. Could you add more details? Can’t you change font sizes to the modules you add through Wireframes plugin only? Does it work fine if you add a module manually

Let me know, best

Hi Matthewdf and thank you for report! Does this happen also from your mobile? The only thing I can think it’s a possible issue of CloudFlare with files distribution in your zone.

Hi. Yes, I tried it earlier and again just now and it still does not work.

Hi Matthewdf, we’ll report this to Zendesk, from here it’s fine and actually we don’t have other reports, please check next days. In your screenshot the error are related to an incomplete loaded file. Anyway both video tutorials both FAQ are accessible by the inner menu.

Hi Eliminator92 and thank you for report! This should be not produce errors unless you have some cache plugin (not happen with all). Anyway if you want to fix n the vc_templates/vc_row.php and vc_templates/vc_row_inner.php files please search all references of this string

uncode-row-divider uncode-row-divider-' . ${$shape_position.'_divider'} . ' x="0px"

uncode-row-divider uncode-row-divider-' . ${$shape_position.'_divider'} . '" x="0px"

Hi josemanuel and thank you for spend time on this. ps: it’s true that is one of the top seller but they experience now a great decrease in sales and the rating went drastically down (you refer the big sales earned during the VC years with version 6 and not with version X).

Ok thank you for your time

Thank you too for sharing your idea/needs!

Hi jaggedtimelapse and thank you for interest! No sorry unfortunately this menu on mobile is not an option at the moment. You can have any kind of contents here not only portfolios.

Hello, you should contact Envato better, since license policy is decided by them. However you can find more info here https://support.undsgn.com/hc/articles/115000880409 As short answer, I can say that if your site will be a multilanguage site, with the same URL, it is considered a single end product and one license is enough. If you create two sites with different URLs I guess they are considered two different products. Anyway I recommend to contact Envato support as well for more details: https://help.market.envato.com/hc/en-us/requests/new

Hello! No sorry, even if that’s a feature we are considering for future updates, Uncode doesn’t provide that ability currently. Sorry. Anyway you can send us a feature request from here: https://support.undsgn.com/hc/en-us/articles/213714949

Hello,
actually we can’t see anything on our demo: https://undsgn.d.pr/a5A7QX Maybe you have some Chrome extensions that generates that issue? Have you checked with a private window?

Let us know, best

Hello, sorry for the issue, however to better understand what the problem is, it should be better to see the site, understand how old it is etc. So, please, I recommend to contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately or at least ask with an account that bought our theme! Thank you! https://support.undsgn.com/hc

Hello,
via CSS you can force to “0” its “bottom” style attribute.

If you need further support, of course, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately or at least ask with an account that bought our theme! Thank you! https://support.undsgn.com/hc

Hello and thank you for the heads-up.
It seems the filter template_include has stopped working with WooCommerce since one of the recenter version. We have already developer a fix and it will be available in the next major update.

Basically you have to replace in uncode/core/inc/main.php:

add_filter('template_include', 'uncode_redirect_page');

with

add_action('init','uncode_redirect_page_init');
function uncode_redirect_page_init() {
    add_filter('template_include', 'uncode_redirect_page');
}

Let me know, best

thanks – it worked!

You’re welcome

Hi Sacristan! You need to import Demo Contents, they are not installed automatically when you install the theme: https://support.undsgn.com/hc/articles/214001065

So tried to use the envato toolkit but got this message: “Downloading upgrade package from the Envato API…

Download failed. A valid URL was not provided.”

Please advise

o.k fixed it..

Hi Thombenja and thank you for confirming! I think you updated the theme to the new version of Uncode that uses the new Envato API. Let us know if you need something else!

Hi guuthemes! No there are not special instructions, the name of the options is self-explanatory, they just “move” the elements in that direction, for example Shift X-Axis moves the element left and right, while Shift Y-Axis up and down and Shift Y-Axis Downward up and down but acting on the bottom margin.

Hi Tzeekat! What image do you refer? The internal images or the cover image?