26687 comments found.
Hello Qode, Is there a way I can disable left menu on one page and use the top menu on the other pages?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have problem with the spacing on the header. The spacing (too much) between to logo to menu and below content. https://ibb.co/f2bmXfv
Hello,
Go to Qode Options > Header and adjust it’s height.
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Hi, can anyone please tell me why when trying to open a page editor the page cannot be reached is coming up ?
Hi,
Thank you for reaching us.
Please go to Settings > Permalinks and click “Save”. That should solve the problem. If not, please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’m having 404 errors when creating or updating pages when WP Bakery plugin is activated. Could you help me? Thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, just updated to latest version, activated new Bridge Core plugin, but qode options are not saving… could you please assist me? thanks.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi Guys, is possible to set the left right margin on mobile devices? there is so much space wasted . like like my phone width is 7 cm and the border on each side is 1 cm content on 5cm that looks so bad =( , or is there a future update on this? thank you
Hello,
Can you please send us your website URL, as well as specific page where this can be seen, so we can perhaps suggest an alternative. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi , thanx for answer. the web is still not ready but you can check this link on mobile the text about me -there is so much space on both sides, i tried other demos but the same space on every demo occurred.
thank you
Hi,
Well, this is a default appearance for mobile devices, since we want to show as much content as possible. Mobile screens nowadays go under 5” and it’s hard to read if you need to scroll every couple of sentences.
In either way, you could insert this custom CSS inside Appearance > Customize > Additional CSS that will add 20px left & right padding for mobile devices only
@media only screen and (max-width: 480px){
.content.content_top_margin_none {
padding: 0 20px 0 20px;
}
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’ve import demo 164 “Recipes book blog”, and also I’ve installed the plugin Qode News, because I love this feature in demo blog 226 “Pop Music Magazine”.
But the faces and style, doesnt work in the demo blog 164, and I want view like in demo blog 226, so the people can comment with faces reactions: Cool, Dislike, Geeky…etc.
Thanks!
Hello,
Thank you for writing in.
Qode News plugin is built for specific demos only. So unfortunately it won’t work for all demo pages, sorry about that. If there’s anything else, please let us know.
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Where can I download the updates for WPBakery included in the theme? Thanks
Hello,
Thank you for reaching us!
WPBakery 6.0.2 is packed in the latest Bridge version 18.1, so once you update your theme, you’ll see notification on the top of the window to update bundled plugins as well. Here’s a video on how to update Bridge – https://youtu.be/OtnFGzHQbrI
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Is it possible to add the whatApp icon in the menu? there is no list
Hello,
Thank you for reaching us.
If you’re trying to add an icon to the menu item, WhatsApp is on the list, take a look – https://www.screencast.com/t/50b9YIucahy1
If you have any further questions, please submit a ticket on our support forum https://qode.ticksy.com/ and one of our support agents will assist you.
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what plugin is there for the menu?
Hi,
We don’t use any plugins for the menu. It’s built-in by default.
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I don’t have all these settings.
Hi,
Please make sure you turned off all 3rd party assets you may have installed after theme purchase and check if your Bridge version is up-to-date. Here’s a change log: http://bridge.qodeinteractive.com/change-log/ and here’s a quick video on how to update Bridge theme: https://youtu.be/OtnFGzHQbrI
If you have any further questions, please submit a ticket on our support forum https://qode.ticksy.com/ and one of our support agents will assist you.
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Hi can I know how many PSD that you currently have if we purchase the theme?
Hello,
Thank you for taking interest in our theme!
We have PSDs for all demo home pages, but they’re not included in the item package. You will be able to receive them if you submit a ticket to our support forum, upon theme purchase.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Would you be able to provide me with the custom css you did for Bridge238? I imported the Content + attachments (but not the options since I have my own thing going on) – and the headlines such as BRANDY IDENTITY/Fancy Pottery don’t display correctly.
Actually, I think I just need the CSS/Visual Comp shortcode for that first headline on the front page (Fancy Pottery/Brand Identiy) because the rest seem to be ok once you adjust the size of h1/h2.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
WP Bakery Update. It’s a long time I have 6.0.2 as 6.0.3 had been lauched. What about the update ? To avoid this problem, is it ok to delete WP Bakery and work this Gutenberg ? Thanks
Hello,
Thank you for reaching us.
There’s not much difference between the two versions, so we advise you to keep using 6.0.2 until the next Bridge update. If you decide to work with Gutenberg, you will not be able to access custom shortcodes we built to extend WPBakery’s functionality for Bridge theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, no update from 6.02 version as the 6.05 has been launched. I cancelled WP Bakery to reinstal it, hoping a new one, as you recommend. But surprise, there is now no way to do it. So WP bakery is out. Did you get rid of it ? Should I reinstal Gutenberg ? Thanks for your help
Hello,
Please, note that we released new version of our Bridge theme 3 days ago and there is included latest version of plugins that came bundled such as WPbakery page builder. So, did you already updated our theme and plugins? What is the current issue you are facing off now? WPbakery page builder (jscomposer.zip) is part of package you could download from ThemeForest.
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Hi, I install the new version, it’s ok now. But it has been a too long time to have this update
Glad to hear it is ok now. Sorry for waiting longer then usual.
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After importing the original theme I get this string at the top of all pages:
Warning: count(): Parameter must be an array or an object that implements Countable in /web/htdocs/www.visionotticaluca.it/home/wp-content/themes/bridge/functions.php on line 2002
Hi, Please check PHP version on your server – the recommended PHP version is 5.6 or greater. You can ask your host to update it.
Also note that these are warnings, not errors, they are not harmful for your site. They are useful for developer purposes but they should be disabled on live website. To hide warnings, follow steps from this article:
https://aristath.github.io/blog/wp-hide-php-errorsAfter following steps from the article go to your WP admin -> Qode Options -> General -> hit Save Changes.
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Hey…. I checked most demos… which demo will suit a pharma co with 30-40 products… need to buy one more license. Thanks.
Hello there
Thank you for writing in. Well, we created some demo websites which content is related to medicine generally. Please, check these examples: - https://bridge151.qodeinteractive.com/?_ga=2.257864584.2092408521.1562857522-1580209011.1533281110 - https://bridge133.qodeinteractive.com/?_ga=2.257864584.2092408521.1562857522-1580209011.1533281110 – https://bridge167.qodeinteractive.com/?_ga=2.257864584.2092408521.1562857522-1580209011.1533281110 – https://demo.qodeinteractive.com/bridge26/?_ga=2.98472860.2092408521.1562857522-1580209011.1533281110 - https://bridge86.qodeinteractive.com/?_ga=2.98472860.2092408521.1562857522-1580209011.1533281110 Hopefully, you’ll find something that looks like layout you have in mind. Just note that you are able to create online shop with 40 products on any Bridge installation.
- https://bridge163.qodeinteractive.com/?_ga=2.257864584.2092408521.1562857522-1580209011.1533281110Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
There are issues with the included version of Visual Composer. It needs updated to the latest version.
Hello,
May we ask you to explain to us what is exact issue you are facing off? Thanks
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Hello, Impossible to submit a ticket on your https://qode.ticksy.com/submit/.
For this website, http://brochure-aamylose.unsitetoutdesuite.fr/ While using the Bridge theme we noticed troubles with the menu. It seems like the menu is not possible to open on certain smartphones (Experia Z2 and iPhone 5) and is fix (still on top) on certain iPad, in our case it’s a 5th generation iPad and the software version is 12.2. Do you know how to fix it?Thanks Regards, Pierre
Hello,
We managed to find three new tickets from you and those are assigned to our support agents who will answer you asap.
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Thanks a lot
You are welcome!
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I’m having an issue hiding an entire row on mobile when the row is parallax. I’ve sorted through your documentation, other questions, tried custom class to hide it. Nope. Has any one solved how to hide a whole row on mobile? This is very frustrating.
Hello,
Please, for any question like this one, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our agent will gladly investigate and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello everyone
I am having a big problem, and i cant buy a ticket beacuse it s my client
I am using the theme City Listing, and i ve already configured all the things with the API of Google Maps (the API, the JavaScripts Integration and more) and i see correctly the maps in the web in each listing, but when i create a new listing or i change the location in one existed listing, the map doesnt display in the web, and i see the code, the code dissapear compared with the listing that alreay exist. What can i do? This is my website, as you can see, the created ones doesnt have a map
This one have a map and i dindt change anything https://easyfisio.es/job/chi-hoi-exotic-asian-food-restaurant-7/
This one is the one that i created and has no map https://easyfisio.es/job/prueba-ultima/
This map is one that it was created by the theme, but i change the location and put the same and doesnt display the map https://easyfisio.es/job/hakkasan-delicious-foods-kabupaten/
help me please
Hi,
Please, check if you added address in listing location in right format. But also, check in your google console if you enabled Places Api https://www.screencast.com/t/i6mHRC0ZDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello again
Yes, i have already check that the Places API is enabled in https://console.cloud.google.com/ and it is.
The second thing is that the adress that i added in the location is right, beacuse i literally copy from the demo in the listing that works, for example, i ve copied this adress Monnikenstraat 42, 1012 BP Amsterdam, Netherlands from https://easyfisio.es/job/chi-hoi-exotic-asian-food-restaurant-7/ and it doesnt works in any other listing, and, if i erase from there, and save, and then put it in the same place, it doesnt work again and doesnt display the map.
I am getting crazy beacuse i dont find any solution
Thanks!
The map doesn’t work on listing pages only and the issue is probably related to Google Map configuration.
You need to enable Places API for your project, in Google services: https://i.imgur.com/86vKd0p.png See this article for more info about Places API: https://developers.google.com/places/web-service/introAfter that clear browser cache and check your listing pages.
Most likely, your API key is restricted. You need to remove restrictions for your API key as shown in the following screenshot:
https://i.imgur.comSeveral users reported the same issue and it was caused by API key restrictions. Therefore, please disable restrictions ( Don’t restrict key ) as explained in our previous reply and see if it helps. See this thread for more info:
https://github.com/osingla/RouteView/issues/13Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am still getting the same problem.
My Places API is enabled in my project, the are these one enables:
Geocoding API Geolocation API Maps JavaScript API Places API
(Places API are enable but is the only one with no request and errors, it has 0)
I removed all the restriccions of the API, and i tried these ones:
Restricted by Referrals URL, and putting any URl No restrictions Restricted by Referrals URL and putting all the URL of my web, version HTTP, HTTPs, www.easifysio.es*... and more,
And i getting the same problem.
Also, i realiced that the Pin image in the map doesnt show in the maps that are working (as i said, the only maps that are working on my web is the ones of the listing that i didnt change, touch or rename any location)
I have open a ticket yesterday but i have no response (i dindt put my purcharse code beacuse the plattform didnt ask for it, and i can also give my wp-admin acces)
Hello,
We managed to find your ticket and as we could see it is answered by our support agent. Please, check whole response here: https://qode.ticksy.com/ticket/2074856/Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can’t get the WPML language switcher out in the mobile mode, on this site: https://www.cerexpo.it, can anyone help me?
everything ok i solved
Hello,
Glad to hear this. Thank you for the update.
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Hello,
On my website: https://mecadiffusion.com, when the Contact Form captcha v3 is active, sending requests via the contact form does not work. When captcha v3 is disabled, the sending works.
The compatibility between the theme and Contact Form seems to be in question.
Can you help me solve this problem?
Thank you in advance !
Hello,
Please, try just to check if you added right keys for recaptcha for CF7. And make sure in that case you didn’t add recaptcha keys in our theme options, since there should be no two times added these params.
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Hello,
The correct captcha keys have been added. In addition, the theme’s captcha keys are disabled so they can not duplicate.
Another correction track?
Thank you in advance !
Hi,
We really need to check this closer in that case, since we are not sure what is going on based on this. You could reach our support team at https://qode.ticksy.com/
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Hi,
My support has expired, can you check in pre-sales ?
Thanks in advance !
Hi,
We’re not sure what do you mean by “pre-sales” but we cannot check anything from TF theme’s dashboard. Perhaps the easiest way of troubleshooting would be to activate default WP theme (Twentynineteen) and try again. If the problem persists, it’s up to CF7 set-up, not our theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
