12774 comments found.
Hello, i think it is a common issue for some reason, but once i’ve installed WPML rooms are not displaying in the hotels pages. In the main language is all ok, while in english it says “Sorry, no rooms available!”
Hello,
After install and activate plugin WPML, you need to translate your rooms to display it in the other languages.
Please refer our document below to know how to translate the page in theme: http://guide.travelerwp.com/docs/licenses-and-support/translate-the-web-page-in-other-language/#post-1394
Please try to do it then check again.
Thank you.
All the pages are correctly traslated, in fact i can go to the room page, but only with the link. What i’m trying to say is that in the hotel page the rooms are not displayed. Room pages are correctly traslated tho.
After updating to 2.7.4 manual translation not working. Even try to do the translation, but give error on saving. Please advice. Its very urgent
Hello,
Please create new ticket on our support system https://shinehelp.shinetheme.com/ with your site information (Site URL, admin and FTP account) so we can check this issue for you.
Thank you.
Hi, 1) How do I show all the default rentals in the map pages? Http: //prntscr.com/ofbqnx – http://prntscr.com/ofbsv2 I only show them when I search the specific search in place and date established.http: //prntscr.com/ofbrqn I want all the rents to appear and looking for me to throw the necessary search. 2) how do I translate edit rental-page user seting? http://prntscr.com/ofbtnp there are words that are not in the poedit. Thank you!
Hello,
1. I have checked your image and found that there are no items in the search result so it not display on the map. If you do not search with the date value, its default is today and maybe your rental is not available today so it not show in the search result page
2. We have updated all the words in the PO file. Please refer our document below to translate your site again.
http://guide.travelerwp.com/docs/licenses-and-support/word-by-word-translation/Please try to do it then check again.
Thank you.
Hello Dear, can you give me the path of the file of map icon i want to change the map icon of the tours, modern
Hello,
You can go to “Theme Settings” -> “Tour Options” to upload map marker for this service.
Please try to do it then check again.
Thank you.
I tried that before asking you, i can see with new update that the map is openstreet which is much better than google… i like it but the icon of this map id different and can’t be changed from “theme settings”
Hello,
Thank you for your information. We will check this problem with theme to update.
Thank you.
Hello, a presale question, is there a widget for ads (like Google Ads for example) on the main page?
Hello,
We use the Visual Composer page builder to create the homepage, therefore, you can add your ads in the any section on the homepage.
Thank you.
Hello, I am interesting for your theme to create a website for my hotel. 1) This theme can be use all WooCommerce Gateways? 2) Also is there Customer area to see their details or their discounts when we have any discount? For example when they book a room then they will have discount for the next booking. 3) Can this theme sync with our rooms in Booking and Airbnb and other platforms? 4) In Checkout option can we add manually a fee that we must have obligatory and that says 0,30 € that must paid when they arrive or we can add it already marked in extra services option? 5) The Checkout option can be change. Also when someone goes to book a room in Availability area do you have alternate pages or only the page that include from the theme. 6) In front page when someone goes to book can we add more fields like Adults Or Children and we remove Rooms? Also can we design it shorter this area? Thank you in Advance!
Hello,
Thank you for interesting.
1. Currently, we had tested with some plugins with Woocommerce payment gateways below:
+ WooCommerce PayPal Express Checkout
+ WooCommerce Stripe Payment Gateway
+ Stripe Payment Gateway for WooCommerce
+ YITH WooCommerce Stripe
+ Stripe Payment Gateway WooCommerce Addon
+ Authorize.net Payment Gateway For WooCommerce
+ WooCommerce Braintree Payment Gateway
2. You can create a page to display program promotions for your customers to view.
3. Theme only has the feature for you can sync the booked date from these system into theme. http://guide.travelerwp.com/docs/other-feature/calendar-sync/
4. You can add the booking fee for each booking in “Theme Settings” -> “Booking Options”.
5. Yes, you can change the checkout form by using the ST Form Builder feature in theme and theme has supported the external link booking for room service.
http://guide.travelerwp.com/docs/other-feature/form-buider-for-checkout/#post-16526. Please provide us more description so we can check and answer you.
Thank you.
Hello, 1) I need to use this Bank with Woocomerce https://bit.ly/2Sle4op
2) There is not Panel for customers to see their details etc., Also do you have something in mind for display program promotions?
3) Can Sync with Booking ?
5) The builder that you use in this theme is Visual Composer (WP Bakery)?
6) I mean for example if i want use this template http://prntscr.com/ofpq04 can i add or i remove these?
Thank you in advance!
Hello,
1. Currently, we have not tested the plugin’s compatibility with the theme.
2. You need to create this page by manual.
3. No, theme does not yet support this feature.
5. Yes, it is.
6. Currently, there are no options for you can remove it in theme settings. You need to customize code in theme to do it.
Thank you.
Is there anyway to edit the reviews or comments?
Hello,
Currently, there are no options for you can edit the reviews on your site. You can only delete it in the admin dashboard with the “Comments” menu.
Thank you.
change my api different times. but cant solve map issue, is there any option to hide map in tour/activity page?
Hello,
Currently, there are no options for you can hide map in tour/activity page. You need to customize code in theme to remove this section in theme or you can hide this section by paste css code below into “Theme Settings” -> “Styling Options” -> Css Custom>
.st-map-wrapper{
display: none;
}
Thank you.
thank you, guys. It’s working, one more issue how can remove reviews in activity/tour page?
Hello,
You can use code css below to hide the review section in activity/tour page:
#reviews{
display: none;
}
Please try to do it then check again.
Thank you.
Hello team, QUick presale question. Is it possible to integrate travel APIs so that flight records are pulled from servers like Amadeus, Travelport, Sabre etc. If not possible, kindly advise accordingly
Hello,
Currently, theme does not yet support to integrate these travel APIs into theme but we have supported flight affiliate system in theme such as TravelPayouts, Skyscanner.. You can refer our document below for more detail about this features.
http://guide.travelerwp.com/docs/theme-settings/api-system/#post-1741Thank you.
Once anything is added in description in tour faq section under information it is not saved and when it is again updated the content disappears whatever saved in that section and tour program section please fix this issue
Hello,
We have tested with theme again and can not found that that problem. In this case, you can try to deactivate and delete Option Tree plugin and install it again.
After install this plugin again, please try to test with description of Tour FAQ again.
Thank you.
Hi, my client wants his site to be able to give logins to brokers, so they can enter with their user name and be able to access custom PDFs & information. Client is a B2B travel agency, so she works with other travel agencies & brokers. Is this something your theme can provide? A custom login area for other travel agents where they can access info, prices, etc?
Thanks 
Hello,
With theme, your user can register new account on site as the partner. After doing it, they can login into the partner dashboard area then add new or manage their listing in there.
Thank you.
Bulk price edit is running too slow, sometimes it takes a very long time for nothing and just the circle running, for real business it’s a bad experience for us and partners. Is there a way to improve? We also use other similar travel wp theme which has bulk price edit running very fast. A suggestion for your team that your bulk price edit function really needs to rewrite.
Hello,
Thank you for your information but when using the bulk edit feature to edit available information, you need to insert big data into database so you need to spend a lot of time on it.
Thank you.
Hello I already bought this theme, but I can’t use the new layout of the car rental. even after the update. Does it work only If I pay the new version or what?
I wanna use this : https://ibb.co/D9Zbv12 instead of this : https://ibb.co/kShmvcxThank you
Hello,
You can refer our document to know how to swith theme to the Modern Layout version.
http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/Please try to do it then check again.
Thank you.
Hello,
Currently, there are no option for your customer add number of units of Hotel or Flight service in Tour package option.
The tour package amount doesn’t calculate base on the number of people when you create a new booking. It is a fixed price.
Thank you for understanding.
Please make me understand how if no of person booking a tour is 4 or 5 then the hotel cost will how remain same whereas the price of hotel in package is added as per person basis so it should increase according to number of person for whoom booking is made how can it remain same if the number of person are increased.
Hello good afternoon, we are very interested in your template and surely we will buy it but before making the purchase we want to know something.
We do not want to publish prices in any specific currency, that is, a person will pay a separate price but on the page what you will see are points, that is, a property does not have a price in currency but in points.
That is possible.
I appreciate your answer very much.
Hello,
Thank you for interesting. Currently, theme does not yet support the function you want.
Thank you.
Good afternoon,
I wonder if in your theme has works with the plugin YITH WooCommerce Request A Quote?
Hello,
Currently, we do not yet test the compatible between theme and these plugins so we do not sure that they work correctly with theme.
Thank you.
Hello. Im interested to buy this theme. but i really need a feature that is very important to me. as ain booking and airbnb theres a function that depending the number of Persons (children or adults) increases the price per night. for example : i have an apartment that can accomodate 10 persons. but after 5+ persons the price increases by 5euros per extra person. is that possible with the theme?
Still no answer?
Hello,
Currently, theme does not yet support the function you want.
Thank you.
is WPML is add in this theme? or any subscription required to use multi language function.
Hello,
No. You need to purchase this plugin from WPML system to use.
Thank you.
After login via Google account, there is a popup window with blank page which can not close automatically. Same problem on your demo site.
Hello,
We will check this problem with our demo again. If this is bug, we will update in the next version.
Thank you.
Hi
you have a page https://mixmap.travelerwp.com/st_location/united-states/
1) is it possible to change the slug st_location
2) how to get to it from the main page?
3) how to choose a city? for example, I want to first New York and then Moscow and so on…
4) featured – how is it assigned?
5) s it possible to replace the font Popins in the modern layout as it does not support Cyrillic
thank
Hello,
1. Yes, you can go to “Settings” -> “Permalink” and update the permalink for location in “Traver permalink base” section.
2, 3. Currently, theme does not yet support elements to get it from main page.
4. Theme does not yet support this feature with Modern layout version.
5. There are no option for you can change this font in theme. To do it, you need to customize code in theme.
Thank you.
