Hi,

Sorry to say that but yeah surely you will face the issues when you will update the Theme to the very latest version, because you have missed a lot of Theme updates in between your current running version of the Theme and the very latest version and a lot of design changes and features changes as well which will not be reversible without Customization, So I suggest you install the latest update of the Theme on a new WP and start from Scratch, Otherwise, If you are ok with the issues and changes then follow the steps written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/08/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please see this video, I have created for you: https://jmp.sh/efysWlA
and follow the same steps as showing in the video.

Thanks.

Thank you, But what if I want to use it in the “Interactive Banner” Then I need shortcodes like

Hi,

This is just the dummy example and you can do the same with any element as per your requirements by following the same steps as I showed you in video.

Thanks.

Hi,

I have just checked your site one of the product and it is working perfectly fine at my end, please see the below-given screenshots, Related Products works on same Categories Queries and Categories means Parent and Child Categories as well, as showing in the below given screenshots it is only showing the Parent and Child Category Products under related product section.

1. https://screenshot.net/k1qx0aj
2. https://screenshot.net/kw752c7
3. https://screenshot.net/kxe2ziw

Thanks.

Thanks for your quick replay,

Please may be you din’t understand my point or may be i failed in explaining.

If any customer will open Macbook Category it suppose to be show all mackbook products first, mackbook air or mackbook pro, later.

from here it is showing different please refer the below link

https://bunzibuns.com/product/apple-macbook-12-inch-1-3ghz-i5-8gb-512gb-intel-615-silver-copy/

it showing macbook one and rest macbook pro mackbook air .. even though i have different models under macbook book

Hi,

You have a lot of products under Parent Category MAC and it is showing the products by taking it from your MAC Category right, but yeah you are right, it is taking and showing the products randomly from the particular Category and this is how it works, In order to change the Sorting you have to contact our Customization team as there is no Option in the Theme for it.

Thanks for your understanding.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but this is not possible using Theme Options, This is Advance Search and you have to use any third party plugin for it or it requires Customization.

Thanks.

Hi,

There is a Widget named “Woo Category Sidebar” under Appearance >> Widgets used for showing the sidebar on Shop/Category Pages, and you can add Filters Widgets in it for showing it on Shop and Category Pages as showing in this screenshot: https://screenshot.net/vvp3obw

And if you want to show different Filters on different Category Pages then you have to create multiple/different sidebars as per your requirements from Appearance >> Sidebars as showing in this screenshot: https://screenshot.net/mgo7xtx then the particular sidebar will appear under Appearance >> Widgets as showing in this screenshot: https://screenshot.net/8m5yvhv and you can set any filter in the particular sidebar as per your requirements and then you have to go to Products >> Categories and edit any of the Category on which you want to set the particular sidebar and after editing the Category, scroll below, you will find an option of “Layout & Sidebar”, check it YES, and then you will find an options of “Layout” & ”Sidebar”, so you have to choose the particular sidebar from there and save changes and check your site after removing the browser cache, the particular sidebar will only appear on particular Category Page: https://screenshot.net/76mk4f6

Thanks.

Hi,

You have to add the Lines using HTML and Custom CSS code or you can take help from Google as well, I have created a pretty easy and short video for you Please see this video: https://jmp.sh/lIc7YMm
You can take help from here: https://www.w3schools.com/bootstrap/bootstrap_tables.asp

Thanks.

Css and HTMl is difficult to create for all products. Please let me know another process,

This website having that feature: once the admin paste any excel table that will shows as same as this link: https://switch.com.kw/product/samsung-galaxy-s8-plus-64gb-12mp-4g-lte-maple-gold/

Kindly let me know any other automatic solutions

Hi,

The site URL you have provided in not built on Porto WordPress, and all the Themes has different Options an different Coding Standards, and In Porto This is the only way.

Thanks.

Hi,

Sorry to say that but the PDF files are not included in the Theme Package and not mention anywhere on our Item Page: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/06/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please download the very latest version of the WP Bakery plugin from this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851
and delete the old version of the plugin from your site and Install and Activate the latest one, it will work for you.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> Menu and Scroll to very bottom you will find those Custom Menu Item there, so you can change/remove it from there as per your requirements, Please see this screenshot: https://screenshot.net/kqlvkh7

Thanks.

Hi,

Sorry to say that but this platform is used for Porto WordPress only, Please write your thoughts/query for Porto Magento here: https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments

Thanks.

Hi,

Please read and follow the instructions written in the below-given articles:

1. https://wordpress.org/support/topic/woocommerce-throwing-major-schema-errors/
2. https://wordpress.org/support/topic/woocommerce-products-duplicate-product-in-structured-data-testing-tool/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Regarding Porto InterActive Banner element, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
and Extra Classes stored in Page Custom CSS Option and Theme Options >> Custom CSS.

And if you want to combine several Demos, Please read and follow the instructions written in this Comment: https://themeforest.net/comments/21814884

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Already solved your issue and replied your ticket about an hour ago, Please see this screenshot: https://screenshot.net/yrl03hr
and check your ticket status and reply.

Thanks.

replied too the ticket. There still some issues when installing this theme… Thanks

Hi,

Please be patience now, once your ticket will resolved you will get the reply of your ticket, Please do now ask for the tickets here again and again as we have to solve all the tickets in a Queue.

Thanks for your understanding.

Hi,

Thanks for letting us know, This issue is already reported to the development department and the development department is working on the new upcoming update of the Theme and this issue is in the issue Queue list so hopefully it will fix with the upcoming update of the Theme in near future.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052832

Thanks.

Hi,

There are two possible layouts for the checkout page, and both layouts are showing in the below-given screenshots and you can choose/select/set anyone from them for/on your site as per your requirements from Appearance >> Theme Options >> WooCommerce >> Checkout Page and also regarding your feature request I have submitted your idea as a feature request to our team so that they can consider for future updates.

1. https://screenshot.net/yd330s3 2. https://screenshot.net/y311mae

Thanks.

Hi,

You have to remove/hide an uncategorized category from the sidebar menu using Custom CSS, Please share your Live site URL with me and also the screenshot of the section so I’ll check and set the Custom CSS for your site and provide it to you.

Thanks.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Thanks.

Most Welcome!..

Hi,

Please read and follow the instructions written in the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052418
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052391

Thanks.

Hi,

Just checked your site and finds the issue, You are right, The issue is there on your site but the issue is because of the cache nothing else, I can see that your site CSS is coming from the Cache, First of all Please contact your hosting provider and ask your hosting provider to first flush/remove and then deactivate all the server cache from your site for a while until you are in the developing process and then you have to remove your site cache and deactivate the cache plugins including FVM (Fast Velocity Minify) and then go to wp-content folder you will find the cache folder there, you have to remove the cache folder and finally check your site after removing the browser cache, Hope your issue will solve and if not then please contact us via our support system with your site WP Admin and CPanel Login details so we will check and try to solve the issue for you.

Thanks.