8326 comments found.
I’m charging my client for a new website. Can I use a template for this on the regular license? I’m confused because there are 2 different licenses…
Hi maaaaaaaat,
The regular license allows you to activate the theme in local/staging environment and for one domain only, while the extended license allows you to activate the theme on any domain and local/staging environment.
So if you want a single license for a client install the regular license.
Kind Regards,
Art from Laborator
Hi, I just update the theme and it looks like the “Custom Skin Builder” doesn’t work any more. I already: 1. disabled all the plugins 2. deleted the “custom-skin.css” and rebuild it
nothing helped
Hi baraklevy,
This problem is isolated in your installation only.
1— Please make sure that you have updated your theme from the Updates section in your WordPress and not manually.
2— Check if you have any problem with the file permissions in your server because we haven’t changed anything in this area recently and none of our clients hasn’t reported this problem.
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
I purchased a new support period..and I am trying to send a support ticket . But I get a message that I need to renew my support.
It is very urgent, how can I get some support?
OK. I succeed to send you the support ticket
Happy to hear that 
Kind regards,
—Ylli
Hi, I love your theme. It never fails!! Just have a question before purchasing it again: In the photography demo, when you see the images enlarged in the lightbox, it has a black background. It that a gif image? And can it be changed to white? Thanks
Hi mariehavgaard,
Thanks for your kind words
Yes, the option that you’re asking is already available in your Theme Options (see video).
Have a nice day!
Kind regards,
—Ylli
Hi mariehavgaard,
The lightbox can be switched to light or dark mode so no worries about that, you can select which skin you want to use.
Kind Regards,
Art from Laborator
I recently purchased the Kalium theme and I set up a sub domain test.yoursite.com for the installation, basically to let me train myself with the intention of moving it to the main domain yoursite.com I wanted to know if I would need to deactivate the license and reactivate it on the yoursite.com without issues.
Hi,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Thanks!
Kind regards,
—Ylli
I will do, it was only a question to help me plan ahead
Also wondering, I know I’ve read many times about the request for the function. I use the columned layout on portfolio items, and since I purchased have wanted my description underneath the uploaded content. I jus read several posts about it, but not sure if you ever implemented that as I can’t find anything relating to the CSS or settings to allow it. Thanks.
Hi daveedjackson,
This option is not available for the moment. We have it in our to-do list and it should arrive soon.
Thanks!
Kind regards,
—Ylli
I wonder if anyone has asked – is It possible to popup a Lightbox with a Vimeo link in – there is no way to display a nice video only on a page, because everything I do I end up with god awful borders around the Vimeo – which is VERY annoying.
Hi daveedjackson,
For the moment that option is not available but you can achieve that with this plugin.
Thanks!
Kind regards,
—Ylli
Hello, I just updated Kalium to newest version and Slider Revolution uninstalled. Install doesn’t work! What should be done???
Hi linoroom,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Hi there. Had to take my site down because it was hacked. In setting up a fresh wordpress installation in a fresh domain directory, I encountered one potential hole: the Portfolio Post Type plugin. Activating it now includes a link (above the portfolio tag list) on the homepage to an adult site called The Hookies. I’ve had to disable the plugin on my site, thereby messing up functionality, but at least I’m not advertising that site on my page anymore.
Hi radetiba,
Your site hacking can happen for different reasons and one of them is have installed a theme/plugin from an untrusted source (ie. nulled script).
It’s normal that nulled (themes/plugins that are downloaded illegally) contains malicious code inside them.
Nulled theme/plugin basically mean cracked/hacked. The distributors of such themes/plugins often hide popups/ads inside to earn money or manage your database and files or any other purpose. They aren’t secure at all, and it is not worth using them.
So what is next?! I suggest you to use latest PHP version 7.3 because it doesn’t allow “eval” function to be used which will reduce chances for this “virus” to make things worse.
— Re-install the copy of WordPress.
— Install WordFence plugin and perform a site scan to see if there is anything suspicious left.
If the WordFence results are fine, then you can proceed with your site, please note that you need to install only from trusted sources. If you have downloaded a plugin or theme from an unknown/untrusted source then don’t install it.
I hope this will help you.
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Hi Yili,
Thanks for the reply. I commented here because the plugin that caused the error was one of your theme’s recommended ones—Portfolio Post Type. I wasn’t requesting support as much as notifying you of a security hole in one of your recommended plugins.
Best,
-R
Hi radetiba,
That plugin Portfolio Post Type is in the Wordpress directory and it doesn’t contain any malicious code but your “virus” infected that plugin and maybe other Wordpress files as well.
Thanks for your understanding!
Kind regards,
—Ylli
Hi Ylli,
Thanks for clarifying.
All the best, -R
Happy to hear that
Have a nice day!
Kind regards,
—Ylli
Hello, I’ve already asked to unassign the actived domain for my Kalium license. I was told the assigned domain was removed, but I still can’t active the product on my new domain somehow. Could you please try it again? Thanks in advance, lunoferiona
Hi,
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. License is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Kind regards,
—Ylli
Ah, it worked! Thank you!
Happy to hear that
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Thanks for bringing back the Social Networks to the Admin area.
Hi raykela,
We have not removed any social network from the admin area before. Can you please be more specific?
Thank!
Kind regards,
—Ylli
Hey there,
in order to develop the site i have to activate it on my webspace. Then the site will be transferred to the clients webspace. Therefore I will have to deactivate it and then reactivate it.
Is this possible?
Best,
Sergej
Hi Sergej,
It would be better if you use www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. License is valid for one domain only as you can read on this article Theme licenses and activation.
Anyway, If you can’t do that and want to use a different domain to develop your site then when you want to revoke the license just write a ticket on our dedicated support center and support team will revoke that license for you.
Kind regards,
—Ylli
Hello Ylli,
thank you for your reply. Unfortunately it is not possible for me to develop on the clients space. So thank you for the information about the support center.
Kind Regards,
Sergej
Don’t worry, I’m glad that I helped
Have a nice day Sergej!
Kind regards,
—Ylli
Hey guys,
your theme completely collapsed my WP site. For the longest time it was super slow and portfolio items didn’t display properly.
I did updated the theme and plugins together with Wordpress but things got even worse.
As a last resort I tried to import again your Demo Content (and deleted all my styling) but to no success.
I don’t have no option of selecting the Portfolio Type anymore (lightbox, zigzag, carousell), I can not open portfolio slide show and I’m getting annoying error message on front-end, likely for each photo in a slideshow:
Warning: Illegal string offset ‘mime_type’ in /home/videwvho/matevaltrcreative.com/wp-content/themes/kalium/inc/laborator_portfolio.php on line 418
Could you please do something about it?
My page: https://matevaltrcreative.com/Thanks
Hi Aehtam,
Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.
2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.
3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .
4— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://www.youtube.com/watch?v=sUI-XUD6WUYP.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Does kalium support product bundles or plugins like: https://woocommerce.com/products/product-bundles/ ?
Hi kreislaufinstitut,
Yes Kalium should support this plugin because we just modify WooCommerce style and not it’s functionality, and we also add some extra neat features that WooCommerce doesn’t offer.
Anyway, if you purchase the theme and you have any problem then just contact our support so we can assist you
Have a nice day!
Kind regards,
—Ylli
thx
Happy to hear that
Kind regards,
—Ylli
Hello. I have opened a ticket ticket/ 2079406/4 days ago and Im waiting for your response. Is urgent!!
Hi santagr,
Sorry for the delay, our team was in vocation and maybe you didn’t see the notice in the support area.
I can see that we already replied to your question now
Thanks for your understanding.
Kind regards,
—Ylli
How can we increase the size of the social media icons ? [lab_social_networks colored-bg=”hover” rounded]
Hi Nadeem4ul,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Hey guys,
I’m trying to install the code for GTM and this is the first time on a WP site I’m doing this. However I’ve read that you need to put it in the header.php but you want to do it on a child theme cause of the updates. So I’ve installed the Kalium Child but in the theme editor I can’t seem to find a file where the Head and Body tags are present and therefore I have no clue on what to do now 
Any suggestions?
Cheers
Andreas
Okey so I figuered out that one can create a function in the functions.php template but since I don’t know how to create one I’m lost again
Hi Andreas,
The theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support centre and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
How do I change so I see the price and cart the icon all the time on the shop page?
Hi dioniq,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
How to update your theme on WPMU ?
Hi bosal,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Also An error occurred while updating Kalium: Update package not available. I cannot update the theme for some reason..
Hi myko007,
Please go to Wordpress > Updates section to update Kalium click Check Again button 1-2 times and then try to update Kalium. It should work for you too if you are trying to update the same domain that you have registered the product license.
Have a nice day!
Kind regards,
—Ylli
it is the same domain and the same website however this is what i get when updating the theme:
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Kalium (1/1) Creating theme backup…
Backup file created in wp-content/uploads/kalium-29-100719-1348.zip
License key and WP site is permitted, download can start.
An error occurred while updating Kalium: Update package not available.
Disabling Maintenance mode…
All updates have been completed.
Return to Themes page | Return to WordPress Updates page
Hi myko007,
Have you clicked the Check Again button as I mentioned before you update the theme please? If not, please read my last reply again.
Kind regards,
—Ylli
Thanks very much Ylli it did work.. Could you please brake a silence of how i could I hide that tricky menu menu bar… on page parameters and options there are good options to change the logo or hide the footer away but does not hides the menu.
Hi myko007,
Can you please add the CSS code below:
header.main-header {
display: none;
}
to your general Custom CSS area or in the Parameters and Options > Custom CSS if you want to apply the CSS code for any specific page only.
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Hello there ! Could you please tell me how to hide menu and the logo on a single page ? I have tried various combinations of css such as page-id-2 .site-navigation .primary-navigation{
display: none;
} but did not work.
Hi myko007,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
So you asking me to pay money to get a simple answer ??? more over the theme is not allowing to update..
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
