39351 comments found.
Hola
En https://www.imago-mc.com/ tenemos un problema con el menu. Sale mal centrado verticalmente. Pero al entrar como admin el menu se ve bien. Las opciones de avada parecen estar ok
Os dejo imagen entrando normal con error y entrando como admin: https://i.imgur.com/ilB2F3x.jpg¿Alguna solución? Gracias!
Hi
We would need to check the setup of the site. Can we request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
how to change Currency Symbol in Pricing Table?
Hello @sophiamatics
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, like other users I have the same issue with SiteGround Hosting for 120 – We recommend setting max execution time to at least 180. Increasing max execution to PH. SiteGround replies: After many tests and calculations we established that 120 seconds is more than enough for almost all website related processes. Importing the demo data also should not take so long. I would suggest you to consult with the theme developers and ask them for a way to import the demo data by avoiding this limit. The other way as you guys mentioned is using Alternate Demo Method but I cant even find any files under this section: https://theme-fusion.com/documentation/avada/demos/alternate-demo-method/
for Step 3 I dont see any demo backup files…
Hello @Sinasystem
The only reason why you are not seeing the files to download is because you are not signed into your support account, you need to be signed into the support account, please sign in and refresh the page and you should see the download link for each demo 
Thanks
-Ammar
I cannot get a valid token to register in wordpress! Can you advise?
Hello @robertalfred
There should be no issues getting a proper token, just make sure that you are following the instructions mentioned in our article here => https://bit.ly/2J2oHdL
However if the issue persists, please open a support ticket with our team using the link below and we will further check this out.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I have seen WYSIWIG inplace edit using the Fusion Builder in Facebook videos. Is there a way to use that feature or it will be released in the future ? Thank you
Hello @hiasad
That is actually our 6.0 version of Avada with the Front End Fusion Builder, that is not out yet however it will be out really soon and is already under beta testing.
Thanks
-Ammar
I am not able to submit ticket even though I still have 5 months of support. What is going on? “Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here.”
Hello @carolsb
I have checked your username and there is no account registered with this username => https://d.pr/free/i/nFqXDQ can you please double check if you have an account registered with us? or are you using some other username?
Please send us more details to support@theme-fusion.com with your purchase code as well as ThemeFusion username and we will check this out further, also please try logging out and logging back into your support account once.
Thanks
-Ammar
Hi ! Your theme is it compatible with Wordpress 5.2.2 ? Thank you.
Hello @brunoduweb
Yes, Avada is 100% compatible with the latest version of WordPress as well as PHP and you should have no issues there at all, if anything comes up please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hi, i interest to purchase this theme but before i must know. 1. this theme is support rtl? 2. which is the main bilder on this theme? how many woocommerce theme you sell? thank you so much
Hi
1) Yes, the theme supports RTL. Please refer the documentation here
2) The “Fusion Builder” is the main builder of the theme
3) We have two woocommerce demos but woocommerce can be used with any of our demo
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
ok. and to enable the sticky header on the e commerse template it easy?
Hello @Almogtubi88
You can easily enable/disable the sticky header by going to Avada > Theme Options > Header > Sticky Header option
Screenshot => https://d.pr/free/i/CpEXAj
Thanks
-Ammar
Hey Team,
Bought your theme many times and never needed help. Love the theme. But I’ve got this issue.
Website works perfect on desktop.
On mobile the all the colums stack perfect but the text / buttons are very small!
When i use google inspector to mimic mobile, the website text etc scales up and it looks perfect.
But on mobile itself everything is too small. I’ve tried other mobiles with no luck.
And i’ve tried deleting cache.
Also when I use the mobile text scale up in theme options this makes no difference.
https://www.rgclinics.co.uk/Please help.
Hi
We can see the same size showing in an actual mobile device, screenshot here
If you are seeing an issue then It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Avada is one of the best themes in the market. However, beside many options to build and customize website, it is really disappointing not to have an option to change faq items slug in to your content language.
Hello @leventeribol
We do have an item opened about this and depending on the number of requests we receive for that item it will be implemented very soon in Avada
Thanks
-Ammar
Hi…i have some doubts. please clarify it.
1. Is it possible to configure flip boxes in category page. i mean flip boxes style to the products?
2. or Is it possible to configure portfolio styles to the products display in category page? .
Hello @Rcbharath
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, is it possible completely disable the classic editor in Avada? I am considering purchasing the theme for a new project, but I only want the block editor and Fusion Builder to be available for the client to use (it is too confusing for a new user to have three editors available.) Thanks!
Hi
In the new version of WP, there is no classic editor. Gutenberg is the new default. When you install the Fusion builder plugin, you would see the page layout where the builder loads (unless you disable the auto load from the builder settings).
Please note, we can not use Gutenberg and Avada interchangeably
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Helllo, thank you for your comment. It does not quite answer my question, so just to clarify…
On the site I currently use the Avada theme on, there are three options to edit pages and pages: Classic, Gutenberg, and Fusion Builder. When you click to edit an existing page without the Fusion Builder, it defaults to the Classic editor. You need to manually switch to the Gutenberg editor. When you leave the page edit screen and come back at a later time, it defaults to the Classic editor again.
My question is whether there is a way to disable the Classic editor option altogether in the Avada theme. I cannot find a way to turn it off. I do not have the Classic editor plugin installed. I do not want it as an option on a new site.
Hi
I am afraid this option is not possible via the current theme options. You can try using the white label branding plugin we offer and use custom CSS rule to hide it
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Okay, thanks for input. Is it possible to submit a feature request for future versions to disable the Classic editor?
Hello @Celesteray
You can always send us your feature request to support@theme-fusion.com and depending on the request we receive for any particular item they are added to our theme
Thanks
-Ammar
hey ho,
I’m using Avada 5.0.2. How can i update to 5.9?
Is Avada 5.0.2 working with php 7.2 ? is Avada 5.9 working with php 7.2 ?
many thank stefan
Hello @zeitverdienen
Avada is compatible with the latest version of PHP and I am personally using it on 7.2 and regarding the update you can simply auto update it as far as you have registered for our auto update process as mentioned here => https://bit.ly/2J2oHdL
For any other detailed assistance, we suggest you to please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
How can i put a megamenu in the footer?
Hello @abgarza
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
updated Avada and slider to latest RevSlider version 6.0.2
Now I can’t see images if I go to edit a slider. They go all white?
Hello @bgalvan
We have updated Revolution Slider to 6.0.5 so please make sure that you update your slider to the latest version and try again once, if however the issue persist please open a support ticket with our team and we will further check this out.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hi i am having some problem.
at the first page, header continually hide the top of fusion slider… i want to get it down. how can i solve it?
i am using many fusion slider in many page. but i don’t know how i control the first page’s top wide fusion slider’s padding. do you understand what i am saying? please let me know how i solve it. please refer to my homepage…
http://nugunado.com/and give me a e-mail also.( moonloveact@naver.com ) thanks
Hello @moonloveact
You need to set header transparency to 1 and also disable the Fusion slider parallax in this case, we have proper documentation on both and you can read it below.
How to set Header Transparency => https://bit.ly/2E89XYX
How to setup Fusion Slider => https://bit.ly/2OJ8Twa
If you need further assistance on this please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
ok i opend support ticket. please give me a email….ㅠㅠ
Hello @Moonloveact
We have received your ticket and will respond back to you soon
Thanks
-Ammar
After Updated to avada latest version in slider revolution background image not showing anymore.
Hello @storerepublic
Please make sure that you are using the latest version of Revolution Slider plugin that is 6.0.2 if however the issue persists for you, please open a support ticket with your complete site details and we will get back to you as soon as possible.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello I can confirm you that we are using version 6.0.2 even we try with downgrade version to see it’s working or not . as you can see my support period expired. so i can’t able to submit a ticket
Hello @storerepublic
We have updated Revolution Slider to 6.0.5 a day ago, please update to that and if you still have issues let us know by emailing us to support@theme-fusion.com
Thanks
-Ammar
Yes we update to version 6.0.5 and still issue persist. however i already sent an e-mail to you
Hi
Thank you for the update. We would reply to your email shortly. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
I’ve purchased avada before and I am developing a site using it now. But unfortunately I am getting this error when creating a token
“Invalid token, the server responded with code 403.(Date: Tue, 16 Jul 2019 11:52:20 GMT | CF-RAY: 4f73c4f4e8b2c84f-AMS)”
I am pretty sure I’ve created a token properly and properly copied and pasted it on the field.
Can you advice. This is urgent.
Thanks,
Hi
I do understand you must have followed all the steps on the page to generate the token However, it so happens, sometimes while generating the token we overlook the permissions that we need to give the Envato account to generate a valid token. I request you to please pay special attention to the checked boxes in the image here
Please ensure you have the same boxes checked
We also have documentation on checking what steps are needed to be taken when you get an invalid token message. Link here ⇒ https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/#invalid
If the issue prevails then It would be difficult to assess/advise further on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
font size
Hello @doris-han
You can change the font size in our theme from Avada > Theme Options > Typography Tab, you can learn more about it here => https://bit.ly/2JK1ewk
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
I’m trying to get same space between Columns, images for example that show the Columns using AVADA theme below. I want it to look like ‘img3’ .
3 Columns 1/3+1/3+1/3 2 Columns 1/3+2/3 2 Columns 1/2+1/2
links:
https://localdemolitionandhauling.com/theme_test/img1.jpg https://localdemolitionandhauling.com/theme_test/img2.jpg https://localdemolitionandhauling.com/theme_test/img3.jpgHow can do it? Please advise, Hana
Hi
Please remove any spacing that you have added in the column spacing and use the fallback as “yes”, screenshot here. This should make the spacing equal. Also, do this in regular columns and not nested columns
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
