26721 comments found.
How do i put sound on in the qode video box 
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will take a look.
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Hello,
Video qode box doesnt work with your 20.0 version. Videos never appeared. I tried to switch back to older version (17.2 and 14.0) and it works perfectly. What’s wrong with your recent major updates?
Thanks in advance
Hi,
The latest theme version is 18.1 and the latest Bridge Core version is 1.0.5 so please make sure you updated all those. If you did and the problem persists, please reach us at support@qodeinteractive.com and we’ll take a closer look. Thank you.
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Thanks for your fast answer 
I will try!
You’re welcome!
Hello, logged a ticket on your support site about an issue with the theme importing demo content. I have troubleshooted with the video you offered but cannot resolve the issue. The next step was to offer you login details for the site but I cannot access the support site. I have tried resetting my password but this takes me back to the homepage. Can you assist? The theme has been great and this is the first time I’ve had an issue with the importer
Hi,
Please make sure PHP resources on your server are increased, as per this article: https://qode.ticksy.com/article/9420/ If they’re not, please get in touch with your hosting service to increase them. After that, you should have no problems with demo import. Thank you.
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Hey, I have increased PHP resources but still have the same issue. Any other ideas?
Hello,
I asked my host for support. They can’t fix the issue but said “can you please contact your Theme support and ask them if they can whitelist our outgoing IP 91.208.99.2 and also if they have any other requirements for this import feature?”
Hi,
There’re no further requirements for demo import. If you can’t meet the required values, you could import demo content without images. Whitelisting doesn’t have anything to do with us, theme authors, it’s related to your domain.
If you have any further questions, please submit a ticket on our support forum https://qode.ticksy.com/ and one of our support agents will assist you.
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Hello, as mentioned above, I can’t access your support site as I need to reset my password and the password reset function on your support site is broken.
Do you have an email or can you reset my account on your site? I need to find a resolution to this import issue otherwise this theme is no use….
Hi,
You cannot access support desk because your 6 months of free support period has expired. You can get in touch with us at support@qodeinteractive.com including your purchase code and the exact demo you wish us to upload on your side. Have in mind that if your server doesn’t meet required PHP values, we’ll be able to import demo without images.
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Hello, I updated to newest version of your theme (18,1), updated all plugins but I still see this banner in the backend:
“Version 18.0 – This is a major Bridge update. In order for your version to work properly, please do the following: Install and Activate Bridge Core Plugin Update all required plugins included with the Theme”
Have I forgotten anything?
Hi,
It seems like you forgotten to install or update Bridge Core plugin, so please check that out. It should be noted as one of the required plugins on the top of your window. Thank you.
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Ehm no, all plugins are installed and up to date and Bridge Core was the first…
Hi,
Well, the message should disappear when you update both theme and Core plugin. So this could probably be some caching issue on your side. Please make sure you flushed plugin cache, if there’s any and ultimately, you may want to get in touch with your hosting service to check if there’s some server-side caching going on.
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Hi, the page loading animation isn’t working for my site. The animation plays, but then the page never actually loads. I have tried turning the loading animation off, but the changes won’t save after clicking ‘save changes’ on the Qode > General page
Hello,
Thank you for reaching us!
Please make sure you’re running the latest Bridge version.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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With the QODE content slider – is there a way to apply the function of the ‘next’ navigation arrows to a line of text present on one of the slides?
Hello,
Thank you for reaching us.
Unfortunately this won’t be possible, sorry about that.
If there’s anything else, please let us know.
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ERROR: This topic has not loaded properly and has been paused on the administration desktop.
Hi, great theme: D
After updating the version of WordPress and PHP to 7.3, in the recovery mode this error appears continuously.
Thank you!
how can I solve that?
Hi,
This is the first time we hear about this. We never received any similar complaint. Bridge is tested with the latest version of PHP so it should be working just fine.
Please check if your theme is updated and make sure you turned off all 3rd party plugins.
If the issue persists, please submit a ticket to our support forum: https://qode.ticksy.com
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In the google chrome mobile app on iPhone, the transition to subpages does not react to iphon. A link appears in the address but the page does not load. You need to refresh the link to load the subpage.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi Qode.
There is a problem with the spacing between the title and content. What ever value I input on the “Margin After Title” nothing happens.
Setting > Title > Margin After Title
Screenshot: https://ibb.co/KmkXV3N
Thanks
Hello,
We’ve just tested this option in local environment and it works quite nice, have a look: https://bit.ly/2LWFFLO & https://bit.ly/2XYJFhe Have in mind that this option will work for default page template only, so if your page template is full width or anything else, this option will not work.
If you have any further questions, please submit a ticket on our support forum https://qode.ticksy.com/ and one of our support agents will assist you.
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In Demo 226, there is a “video” option in the menu and shows the different videos. Is there a SIMPLE solution to add that to the menu like it shows on the Bridge demo?
Hello,
Thank you for reaching us.
This is built entirely from theme’s default functionalities. In Appearance > Widgets create new custom widget area and add Qode Video Layout 2 widget, here’s an example from theme demo: https://bit.ly/2SqaXMg In Appearance > Menus section you should set your 2nd level menu item to “wide” type and assign previously created custom widget area: https://bit.ly/32u2zQn
If you have any further questions, please submit a ticket on our support forum https://qode.ticksy.com/ and one of our support agents will assist you.
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Thank you so much!
You’re welcome!
Is there any way to disable icon sets from loading? I’m only using Font Awesome and the other icon sets are just adding to load time. Just trying to disable things I’m not using to try and speed up my site. Thanks!
Hello,
Thank you for reaching us.
Sure, you will just have to modify certain template file. You should find qode.icons.php file in wp-content/themes/bridge/framework/lib/qode.icons folder and comment out desired font pack: https://bit.ly/2XIGbUG Make sure to comment out addIconColletion method below as well.
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Thanks. Tried doing this in the child theme and I guess the framework files don’t work like they should when trying to override in a child theme. Any way to do this in my child theme functions file with a hook?
Hi,
Unfortunately for this specific function we didn’t add any action hooks, sorry about that. Perhaps the easiest way of overriding in a child theme would be to create exactly the same file path to qode.icons.php and edit the template file.
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Hi, I have a problem with the WP Forms plugin that I use on your topic bride on my website www.archevent.pl. When I go directly to the page from the link https://archevent.pl/16813-2 this form works normally but when I go to it using a hyperlink on another page https://archevent.pl/test-2 the plug behaves strangely and the form changes its appearance to very small and does not try to use it at all
Hello,
Thank you for reaching us.
When it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. Thank you for understanding.
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what should I do? will there be any amendment? the answer from the WP FORMS support is that it is the Visual Composer Isotop script fault
Hi,
Unfortunately we are not in a position to support other authors’ plugins, especially since we integrated CF7 plugin already in Bridge years ago. So, this specific request would go beyond what the Bridge offers by default and if the author of the plugin doesn’t want to help you, we advise hiring some professional for that matter. Thanks.
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Hi, if i buy your theme, the upgrade are limited to the assistence period (ex. 6 months)? or are for life? Thank you
Hello,
Thank you for taking interest in our theme!
When you purchase our theme, you will receive 6 months of free support period that you can use to get in touch with our support staff, for any theme-related doubt you might have. When it comes to theme updates, they’re for a lifetime and don’t depend on the support period. Here’s a quick video on how to update Bridge theme: https://youtu.be/OtnFGzHQbrIDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have buy template , and didnt work. Why? When I download the template and in my local machine in Wordpress when I upload a bridge tell me that link expired. Have you any explanation
Hello,
Thank you for your purchase.
This is an usual problem related to PHP resources on your server. In your case, localhost. You need to go inside php.ini file and increase values mentioned in this article: https://qode.ticksy.com/article/9420/
If you have any further questions, please submit a ticket on our support forum https://qode.ticksy.com/ and one of our support agents will assist you.
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Hello Qode, Is there a way I can disable left menu on one page and use the top menu on the other pages?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have problem with the spacing on the header. The spacing (too much) between to logo to menu and below content. https://ibb.co/f2bmXfv
Hello,
Go to Qode Options > Header and adjust it’s height.
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Hi, can anyone please tell me why when trying to open a page editor the page cannot be reached is coming up ?
Hi,
Thank you for reaching us.
Please go to Settings > Permalinks and click “Save”. That should solve the problem. If not, please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’m having 404 errors when creating or updating pages when WP Bakery plugin is activated. Could you help me? Thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, just updated to latest version, activated new Bridge Core plugin, but qode options are not saving… could you please assist me? thanks.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi Guys, is possible to set the left right margin on mobile devices? there is so much space wasted . like like my phone width is 7 cm and the border on each side is 1 cm content on 5cm that looks so bad =( , or is there a future update on this? thank you
Hello,
Can you please send us your website URL, as well as specific page where this can be seen, so we can perhaps suggest an alternative. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi , thanx for answer. the web is still not ready but you can check this link on mobile the text about me -there is so much space on both sides, i tried other demos but the same space on every demo occurred.
thank you
Hi,
Well, this is a default appearance for mobile devices, since we want to show as much content as possible. Mobile screens nowadays go under 5” and it’s hard to read if you need to scroll every couple of sentences.
In either way, you could insert this custom CSS inside Appearance > Customize > Additional CSS that will add 20px left & right padding for mobile devices only
@media only screen and (max-width: 480px){
.content.content_top_margin_none {
padding: 0 20px 0 20px;
}
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