Hi,

Here is the link to the form for refund request. Once you submit the request it will be processed.

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Hi,

Thank you for interest in our theme.

On Beleares page you are using Map with destination element to display destination location’s: https://www.screencast.com/t/VPhK8CWs0ezk
In order to this element show the map you need to have Google Maps API key as described here: https://www.latecnosfera.com/2016/06/google-maps-api-error-missing-keymap-error-solved.html
Please note that Google Maps service got commercial, so you will need to pay for the traffic. You can find more in this article https://cloud.google.com/maps-platform/user-guide/

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Hi,

You need to check whether you activated core plugin: https://www.screencast.com/t/6JFcfHNj
After that you will have theme options available in dashboard. Also if you need additional assistance you can submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agents will help you.

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Hi,

The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them.

That means you don’t have to activate them and they’ll work for you regardless of that.

Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.

You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Also, here is helpful video how to create a web site with Backpack Traveler theme: https://www.youtube.com/watch?v=7GuAB81Tl3o

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Hello,

Thank you for reaching us.

Please make sure you updated theme to the latest 1.6 version, that includes BackpackTraveler Instagram Feed 1.1. To reset instagram connection, please check this article: https://mikado.ticksy.com/article/14990 And here you can see how to update theme: https://backpacktraveler.mikado-themes.com/documentation#getting_started_updating_backpack_traveler

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Hi, Thanks for your awnser. I can’t edit my website on wp-admin/options.php… I think my web servers don’t allow editing the database through options.php. Can you show me the way (name of folder and line of code I need to delete) in my database directly (ftp)? Many thanks for your help !

Hi,

You can’t edit database through FTP account, you need access to the base itself. Your hosting provider can share this with you. Once you’re in, you should find options.php column and search for _instagram fields. Remove everything from there and that should reset the connection.

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Hello,

Thank you for taking interest in our theme. Yes, you are able to use YouTube in video button https://www.screencast.com/t/f0bXc8fWI or when adding video background on a row https://www.screencast.com/t/5Hu6BdJxIzQ or if you have video post, you could add video from YT, too https://www.screencast.com/t/d8I8VU2p7B If there is any other doubt, we are here.

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Hi,

Thank you for interest in our theme.

Within theme tour and member login plugins aren’t included, so you don’t have these features.

You can try to install some 3rd party plugins to add these features.

Note, that official plugins which we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.

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Hi,

Your email has been answered.

In order to solve the issue you can follow this article: https://mikado.ticksy.com/article/14990

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Hi,

We will soon release the theme update with the latest version of WP Bakery plugin. You will get the notification.

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Hi,

Thank you for interest in our theme.

1. In theme there isn’t option for portfolios but you have element which you can use to create your gallery, for example Image Gallery: https://www.screencast.com/t/vVHNmydd8Wm

2. These are images which we bought from Shutter Stock, so if you have plans to use the same images on your live website, you’ll need to buy your own licences. 3. There are known techniques on how to speed up any WP based web site, starting from caching techniques to additional image optimization. Our support team tests the sites of all users and gives individual tips for improving the speed to optimal performance, feel free to contact them on https://mikado.ticksy.com so they can test your page and provide some advises.

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Oh well!, Thank you so much. That’s a big relief.

Update: That didn’t work. By post title I mean this: https://i.imgur.com/1aKBbpI.png

The title in red. I need to make that as H1.

Hello,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Hi,

The font family which we used for logo text is Epic Ride.

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Hi,

Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.

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Hello,

The ticket has been answered, check ticksy please.

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Hello,

The ticket has been answered, check ticksy please.

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Hello, thanks but problem is still there. Can you check the ticket again please?

Hi,

Our support agent has answered on your ticket.

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Hi,

Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.

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ok, here’s the ticket, please let me know: PUBLIC TICKET #2067246

Hi,

Your ticket has been answered.

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Hi,

Regarding the Instagram issues, please navigate to: your-website.com/wp-admin/options.php page

Then find all the instagram fields and delete them: https://www.screencast.com/t/IUPEUrX0ghJ

If you want to change the Instagram account, navigate to: www.instagram.com and make sure you are logged out.

Then navigate to Theme Options > Social Networks > Connect with Instagram.

- Also note that some web servers don’t allow editing the database through options.php, so you might need to access database directly.

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Hi,

Thank you for interest in our theme.

If you want to use wordpress.com then note that upload of themes is offered wit Business and eCommerce plans https://wordpress.com/pricing/ But, also you could consider using wordpress.org and some hosting for your website: https://en.support.wordpress.com/com-vs-org/

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Thanks for getting back to me with that information. Much appreciated

You’re welcome, we’re glad to help.

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Hi,

Thank you for your interest in our theme.

We don’t have any HTML theme templates. We are focused on WordPress development where dynamic content and easy management is offered. So, we are not starting from HTML at all, everything is build in PHP.

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Hi,

Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.

Best regards, Mikado