Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress is # 1 WooCommerce Theme on ThemeForest and yeah you can handle all the stuff you want easily using Porto WordPress.

Thanks.

Hi,

Yes, this is because the particular row has a space in which those columns has to fit/fix, So if you only change the spacing in between columns then obviously it will extend their spaces and break the row space, but if you want space in between those columns then you have to set the columns spaces as well using Custom CSS which already set and pre-defined in bootstrap, So please share your Live site Page URL with me here so that I’ll check and set the Custom CSS for your particular page and provide it to you or please contact us via our support system with your site WP Admin Login details so we will set it for you on your site.

Thanks.

my test page https://baltresto.com/test . It will be very nice if You advice or point CSS code for Custom CSS

Hi,

Please copy and paste the below given CSS code to the particular page Custom CSS Option and check your site page after removing the browser cache.

@media (min-width: 768px){
.vc_column_container.col-md-3.vc_custom_1564552123756 {
    -webkit-flex: 0 0 20% !important;
    -ms-flex: 0 0 20% !important;
    flex: 0 0 20% !important;
    max-width: 20% !important;
    margin-right: 10px !important;
}
.vc_column_container.col-md-3.vc_custom_1564552134396 {
    -webkit-flex: 0 0 20% !important;
    -ms-flex: 0 0 20% !important;
    flex: 0 0 20% !important;
    max-width: 20% !important;
    margin-right: 10px !important;
}
.vc_column_container.col-md-3.vc_custom_1564552173073 {
    -webkit-flex: 0 0 20% !important;
    -ms-flex: 0 0 20% !important;
    flex: 0 0 20% !important;
    max-width: 20% !important;
    margin-right: 10px !important;
}
.vc_column_container.col-md-3.vc_custom_1564552203518 {
    -webkit-flex: 0 0 20% !important;
    -ms-flex: 0 0 20% !important;
    flex: 0 0 20% !important;
    max-width: 20% !important;
}
}

Thanks.

Hi,

This is your WP Text Pattern plugin issue, Please deactivate this plugin and check your site after removing the browser cache, I am sure your issue will solve.

Thanks.

Hi,

You can simply copy and page from any Demo on your main site by following the steps listed below:

Please Install the Theme on Localhost or Test site and Import the Demo from which you want to copy the pages on your main site, and also Install the Theme on Live/Main site and Import the Demo you want to use on your main site. Now copy the home Page from Test site to Live site and set it as Home Page by selecting it from WP-Dashboard >> Setting >> Reading, or like same way you can copy any page from test site to live site and It will work for you, But the main issue is you can only use the single license of the Theme on a single Domain/Site and this is Envato policy you may wish to confirm from them as well, Now how to transfer the License from Test to Live site and vice versa please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site Please note that you can only able to read this article after purchasing the Theme.

This is the only possible way or simply we can also help you and provides you the requested pages WP Bakery elements short-codes as well.

Thanks.

thank you i thing taht work. is there a german translation in your theme?

Hi,

Most Welcome! and Yes, Please contact us via our support system so we will provide you the requested translation files of the Theme.

Thanks.

Hi,

We have used WooCommerce Plugin in the Theme, and WooCommerce has its default Payment Gateways as written in this article: https://www.fastcomet.com/tutorials/woocommerce/payment-methods
apart from this there are hundreds of WooCommerce Payment Methods and you can use any one as per your requirements we do not tested every Gateway with the Theme but Theme is Quite stable and works with many Major Plugins.

Thanks.

This thing is know. It includes only paypal, Direct bank transfer, cheque and COD. But in India people are addicted to Paytm, UPI and all other third party applications. In this case what should i do?

Hi,

You have to try any third party plugin for it with the Theme, If it works fine, its good! and if will conflict with the Theme then you have to Customize the plugin core files for making the plugin compatible with the Theme or if you want us to Customize the Theme core files for you for making the Theme compatible with the Plugin then you have to contact our Customization team for paid Customization services.

Thanks.

Hi,

Please go to WPBakery Page Builder >> Role Manager and check Yes to Product Post Type as showing in this screenshot: https://screenshot.net/elvx1sz
and save changes and check your site after removing the browser cache.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can set the sidebar with all Product Categories using Product Category Widget and if you want to set the icon with each category then you have to use Custom CSS for it.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

WooCommerce by default provides some payment Methods and those payments Methods has functionality of Refund as written in the official documentation of WooCommerce: https://docs.woocommerce.com/document/woocommerce-refunds/
OR you can use any third party plugin as well for your required needs.

Thanks.

Hi,

The header is there on your site: https://screenshot.net/509z8u7
and it is not showing in sidebar and properly because you have changed its setting and using header builder and created your own header so please change it to default pre-built header and it will work for you otherwise, please contact us via our support system with your site WP-Admin Login details so we will check it for you.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Yes, It has to work, Please go to WPBakery Page Builder >> Role Manager and select/set Post Type as “Custom” and check all the Custom Post Types Yes as showing in this screenshot: https://screenshot.net/42w4lfg

And yes for checking above article you have to Login into the support system.

And if still your issue will not solve then we have to debug your site and for that you have to contact us via our support system with your site WP Admin Login details but after purchasing the support extension because your 6 months of support period is expired from 15/02/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I have already checked that and Role manager is having correct recommended settings. See here – http://prntscr.com/omajkc

But still unable to add new pages with pagebuilder. see here http://prntscr.com/omajco

Any suggestions ?

Hi,

Now, We have to debug your site and for that you have to contact us via our support system with your site WP Admin Login details but after purchasing the support extension because your 6 months of support period is expired from 15/02/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please deactivate all the third-party plugins and check your site after removing the browser cache, Hope your issue will solve and then again activate all the third-party plugins one by one and check which one is creating an issue on your site.

Otherwise, please contact us via our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.

Thanks.

Hi,

Actually this is not the issue but the default Functionality of the WooCommerce and the Theme, By default it will show the % of the discount price on the single/simple product page but not the % on variable product page, because variable product has multiple variations and it is not possible to show the single variation % price on the variable product page that is why it only shows the SALE label on the variable product page, In order to change it as per your requirements you have to Customize the Plugin and Theme core files.

Hope this make sense.

Thanks.

i was thinking that this is it, but all variables have same price. Anyway, i will try to edit code…

Hi,

Yes sure you can try with Custom Code.

Thanks.

Hi,

If you have any JS/JQuery code for keywords and you want to insert it in the head then you can by pasting the code into Appearance >> Theme Options >> Skin >> JavaScript Code as per your requirements: https://screenshot.net/v6kj3ur

OR you have to use any plugin like Yoast SEO: https://www.wpbeginner.com/beginners-guide/how-to-add-keywords-and-meta-descriptions-in-wordpress/

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391

And if you already deleted/removed the Site/Theme from your site then please contact us via our support system so we will reset your purchase code for you.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can set the Sidebar as Categories and also Main Menu in Header as well on Home Page easily.

Thanks.

Hi,

Yes, This is plugin issue, Please contact plugin Author to solve the issue for you or please do not use this plugin or use any other plugin for this purpose and if you are facing any issue while Importing the Demo please contact us via our support system with your site WP-Admin Login details so we will Import the Demo for you.

Thanks.

Hi,

Please read and follow the instructions written in these articles: https://www.simplified.guide/php/increase-max-execution-time
and in this: https://themes.artbees.net/docs/increase-max-input-vars/

Thanks.

Hi,

Please go to Appearance >> Theme Options >> WooCommerce and set Login style as Link as showing in this screenshot: https://screenshot.net/06rjwaw

2. Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389

Thanks.

Hi,

1. There is only one possible way, Please go to Appearance >> Theme Options >> Menu and choose/set “None” for “Display Login & Register / Logout Link” as showing in this screenshot: https://screenshot.net/qj4e7bx
and then go to Appearance >> Menu and set my account page menu Item in Top Navigation or in Main Menu as per your requirements as showing in this screenshot: https://screenshot.net/42d56iy

2. Please go to WooCommerce >> Settings >> Products and disable ratings as showing in this screenshot :https://pasteboard.co/IpVuPV3.png
Then go to Porto >> Theme Options >> WooCommerce and disable rating as showing in this screenshot: https://pasteboard.co/IpVv3jg.png

OR

Please copy and paste the below-given CSS code to Appearance >>Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.single-product .woocommerce-product-rating {
    display: none !important;
}

3. Please go to Products and select all products as and edit products as bulk as showing in this screenshot: https://screenshot.net/ll18oaj
and set comments as do not allow as showing in this screenshot: https://screenshot.net/5xm54a6

Thanks.