Hi,

First of all thanks for showing your interest in Porto WordPress.

No, WooCommerce shortcodes filter recent products work default as WooCommerce has, It shows the default Recent Products.

Thanks.

ok, thanks for the quick reply

Most Welcome!..

I’ve found a place to set it up. Thank you very much.

Sound’s Good!..
You are the best

Hi,

Just replied your duplicate comment here: https://themeforest.net/comments/22571631
Please check it.

Thanks.

Hi,

1. Please once check your site after deactivating all the third-party plugins and check your site after removing the server, site and browser cache, Hope your issue will solve and then again activate all the third-party plugins one by one and check which one is creating an issue on your site.

2. This is your image size issue, Please check the below-given screenshots, and try to upload the new and proper size of Image and it will work for you.

*. https://screenshot.net/90pnghp
*. https://screenshot.net/rzjmyf4

Thanks.

OK thanks

Most Welcome!..

Hi,

Sorry to say that but we have not tested the latest Theme with Alidropship plugin and nor this plugin is included in the third party compatible plugins list with the Theme confirmed from our end, Some of the Major Multi Vendors Plugins that are compatible with the Theme listed below:

Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins

And regarding Alidropship plugin, I suggest you contact plugin Author and ask plugin Author to Customize the plugin for you for making it compatible with the Theme.

And I have submitted your idea as a feature request to our team so that they can consider for future updates. Have a great day!

Thanks.

Hi, I’m not the first person with this same issue it has been requested for the author to make it compatible with your theme but it’s not in their plans to do so. Although your theme is one of the most popular the author is suggesting to use the #1 Flatsome that it’s 100% compatible with their AliDropShip Woo Plugin. I really love your design but i need the plugin. I’ve requested a refund is it possible to authorize it? Thank You

Hi,

Unfortunately, it’s difficult to proceed refund once you downloaded the template.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services or hire a developer.

Thanks.

Hi,

Regarding Sale Percentage: Actually this is not the issue but the default Functionality of the WooCommerce and the Theme, By default it will show the % of the discount price on the single/simple product page but not the % on variable product page, because variable product has multiple variations and it is not possible to show the single variation % price on the variable product page that is why it only shows the SALE label on the variable product page, In order to change it as per your requirements you have to Customize the Plugin and Theme core files.

Hope this makes sense.

And Regarding Space in Between Labels, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.product-image .labels .onhot, .summary-before .labels .onhot {
    margin-bottom: 20px !important;
}

Thanks.

That work, thanks. If any options for shapes pls let me know. Can u tell me what is recommended logo size and any chance filter to stay aways on? Thanks

Hi,

You have to change the shape using Custom CSS as well.

The Recommended Size for Logo is 150px.

Regarding Filter, I am not getting you properly, Please explain it more clearly if possible with the help of screenshots and via our support system so our experts will check and provide you the exact and proper solution.

Thanks.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .product-image .inner:before {
    background: rgba(0,0,0,0) !important;
}

Thanks.

Thanks for the fast reply! Your code works, however, the part below the image ist still greyish/blurred:

How can I remove that as well?

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product:hover .product-image {
    box-shadow: 0 25px 35px -5px rgba(0,0,0,0) !important;
}

Thanks.

Hi,

Sorry to say that but this is not possible using Theme Options, You can only set the single Icon for Facebook and Twitter in Header from Appearance >> Theme Options >> Header >> Social Share. if you want multiple Icons for the same Social Link you have to make it possible using Customization.

Thanks.

thanks for your reply, how can i make customization?

Hi,

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at for paid customization services or hire a developer.

Thanks.

Hi,

Please use Porto Light Box element and set it as per your requirements, It will work for you with buttons as well and showing on this page: https://www.portotheme.com/wordpress/porto/shortcodes/lightboxes/

Thanks.

Hi,

This seems to be when updating the Theme an update is interrupted, some files may be missing from the update because of any third party plugin, So Please once again try to update the Theme by following the same steps and before that please deactivate all the third-party plugins as well, and after updating you can activate all the third-party plugins one by one again and check which one is creating an issue on your site.

And also please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/

Hope it helps. Otherwise, we have to debug your site and for that, you have to contact us via our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you on your site but after extending your support extension because your 6 months of support period is now expired from 16/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Figured the solution :

Removed all custom CSS from the page by editing the page in WPBakery>Right Top Corner> CSS

Removed everything but only kept line #28

.porto-grid-container .porto-grid-item > .wpb_single_image { position: relative; }

Links now work as expected.

Sound’s Great!..
You are the best ..

Hi,

Please download the latest Theme by Login into your ThemeForest Account and update it on your site by following the steps listed in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422

And also could you please purchase support extension to get further support? Your 6 months of support period is expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

This issue mostly occurs because of the cache, Please once check your site after removing the server, site and browser cache, Hope you will not find the issue, If yes then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Yes, we got it and forwarded to the development department as well .

Thanks.

Still waiting for the reply.

Hi,

If the Development department finds it necessary at the moment then they will contact you, so please be patience.

Thanks.

Hi,

Can you please contact us via our support system with your site WP Admin Login details and also tell in the ticket that which Demo you want to Import so that we will check and Import that particular Demo for you on your site.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. pot file is included in the Theme language Folder and if you want any language translation files of the Theme, then after purchasing the Theme, you just have to contact us via our support system we will provide you the requested language translation file of the Theme.

2. The Theme file size is 12.7 MB

3. You will find all the minimum requirements for the Theme here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and yes we recommended A2 Hosting or Blue Host because those are pretty optimized and well supported hosting for the Theme, But it is up to you, If you want to use any other hosting you can, Porto will work perfectly fine.

4. The Required plugins for the Theme is Porto Functionality and WP Bakery and Both are Bundelled with the Theme, and here is the list of all the Pre-Packaged plugins with the Theme: https://prnt.sc/k0slfr

5. Yes, One License is for only one Domain/Site and this is Envato Policy you may wish to confirm from them as well, and If in future you want to transfer the site from test Domain/Site to Live Domain/Site then simply you have to deactivate the Theme license from Test Site/Domain to Live Site/Domain it will work for you or you have to contact us via our support system so we will verify and reset the purchase code for you then you will use it for the new Site/Domain.

Hope its all clear now.

Thanks.

Hi Guys, yes. Thanks for your prompt reply… It’s clear. Just a couple of comments to expand on the answers:

- Regarding translations: Any language will be available..?.. I would likely need Spanish, Portuguese and Dutch..

- Regarding licensing: using 1 single license, Is it possible allowed) to use have one single website with multiple versions of the theme as subdomains..?

-The theme includes all the variations (Demos) in these 12 Mb…?.. Suppose that I decided to use one of the demo as my final setting for my website.. wouldn’t the theme be too unnecessary crowded with other demo’s that are not used..?.. for improved performance could I eliminate/deactivate all those features/demos that are not used in the theme once you have finally setup your site..?

Thanks, Pascuale

Hi,

1. Yes, Any language will be available, You just have to contact us and we will provide you the requested language translation files.

2. You can use the single License on Multisite as well.

3. Demo content are directly Imported/Downloaded from our Internal Server, So it has no affect on the Theme Package or Performance, You will find only Demo on your site which you will Import and you can only Import and use the Single Demo on the Single site at a Single Time, If you want to use any other Demo on your site, you can easily do it as well.

Thanks.

Hi,

Please contact us via our support system with your product purchase code PDF file, so that we will verify and reset it for you.

Thanks.

Hi, sorry but I can’t login to Your support system! Please give me a private e-mail and I will send You my licence code or reset my password.

Thanks,

George

Hi,

Please share your purchase code PDF File with us via our email: newsmartwave@gmail.com so that we will check and verify and reset it for you.

Thanks.