Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .product-image .inner:before {
    background: rgba(0,0,0,0) !important;
}

Thanks.

Thanks for the fast reply! Your code works, however, the part below the image ist still greyish/blurred:

How can I remove that as well?

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product:hover .product-image {
    box-shadow: 0 25px 35px -5px rgba(0,0,0,0) !important;
}

Thanks.

Hi,

Sorry to say that but this is not possible using Theme Options, You can only set the single Icon for Facebook and Twitter in Header from Appearance >> Theme Options >> Header >> Social Share. if you want multiple Icons for the same Social Link you have to make it possible using Customization.

Thanks.

thanks for your reply, how can i make customization?

Hi,

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at for paid customization services or hire a developer.

Thanks.

Hi,

Please use Porto Light Box element and set it as per your requirements, It will work for you with buttons as well and showing on this page: https://www.portotheme.com/wordpress/porto/shortcodes/lightboxes/

Thanks.

Hi,

This seems to be when updating the Theme an update is interrupted, some files may be missing from the update because of any third party plugin, So Please once again try to update the Theme by following the same steps and before that please deactivate all the third-party plugins as well, and after updating you can activate all the third-party plugins one by one again and check which one is creating an issue on your site.

And also please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/

Hope it helps. Otherwise, we have to debug your site and for that, you have to contact us via our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you on your site but after extending your support extension because your 6 months of support period is now expired from 16/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Figured the solution :

Removed all custom CSS from the page by editing the page in WPBakery>Right Top Corner> CSS

Removed everything but only kept line #28

.porto-grid-container .porto-grid-item > .wpb_single_image { position: relative; }

Links now work as expected.

Sound’s Great!..
You are the best ..

Hi,

Please download the latest Theme by Login into your ThemeForest Account and update it on your site by following the steps listed in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422

And also could you please purchase support extension to get further support? Your 6 months of support period is expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

This issue mostly occurs because of the cache, Please once check your site after removing the server, site and browser cache, Hope you will not find the issue, If yes then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Yes, we got it and forwarded to the development department as well .

Thanks.

Still waiting for the reply.

Hi,

If the Development department finds it necessary at the moment then they will contact you, so please be patience.

Thanks.

Hi,

Can you please contact us via our support system with your site WP Admin Login details and also tell in the ticket that which Demo you want to Import so that we will check and Import that particular Demo for you on your site.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. pot file is included in the Theme language Folder and if you want any language translation files of the Theme, then after purchasing the Theme, you just have to contact us via our support system we will provide you the requested language translation file of the Theme.

2. The Theme file size is 12.7 MB

3. You will find all the minimum requirements for the Theme here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and yes we recommended A2 Hosting or Blue Host because those are pretty optimized and well supported hosting for the Theme, But it is up to you, If you want to use any other hosting you can, Porto will work perfectly fine.

4. The Required plugins for the Theme is Porto Functionality and WP Bakery and Both are Bundelled with the Theme, and here is the list of all the Pre-Packaged plugins with the Theme: https://prnt.sc/k0slfr

5. Yes, One License is for only one Domain/Site and this is Envato Policy you may wish to confirm from them as well, and If in future you want to transfer the site from test Domain/Site to Live Domain/Site then simply you have to deactivate the Theme license from Test Site/Domain to Live Site/Domain it will work for you or you have to contact us via our support system so we will verify and reset the purchase code for you then you will use it for the new Site/Domain.

Hope its all clear now.

Thanks.

Hi Guys, yes. Thanks for your prompt reply… It’s clear. Just a couple of comments to expand on the answers:

- Regarding translations: Any language will be available..?.. I would likely need Spanish, Portuguese and Dutch..

- Regarding licensing: using 1 single license, Is it possible allowed) to use have one single website with multiple versions of the theme as subdomains..?

-The theme includes all the variations (Demos) in these 12 Mb…?.. Suppose that I decided to use one of the demo as my final setting for my website.. wouldn’t the theme be too unnecessary crowded with other demo’s that are not used..?.. for improved performance could I eliminate/deactivate all those features/demos that are not used in the theme once you have finally setup your site..?

Thanks, Pascuale

Hi,

1. Yes, Any language will be available, You just have to contact us and we will provide you the requested language translation files.

2. You can use the single License on Multisite as well.

3. Demo content are directly Imported/Downloaded from our Internal Server, So it has no affect on the Theme Package or Performance, You will find only Demo on your site which you will Import and you can only Import and use the Single Demo on the Single site at a Single Time, If you want to use any other Demo on your site, you can easily do it as well.

Thanks.

Hi,

Please contact us via our support system with your product purchase code PDF file, so that we will verify and reset it for you.

Thanks.

Hi, sorry but I can’t login to Your support system! Please give me a private e-mail and I will send You my licence code or reset my password.

Thanks,

George

Hi,

Please share your purchase code PDF File with us via our email: newsmartwave@gmail.com so that we will check and verify and reset it for you.

Thanks.

Hi,

Please read and follow the instructions written in the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417

This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.

Please try with the CSS given below once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.single-product .owl-carousel .img-thumbnail img {
width: inherit !important;
}

.owl-carousel .owl-stage-outer {
height: inherit !important;
}

Thanks.

Along with the two css changes you mentioned, I had to add one more to get everything in place.

.summary-before.col-md-6 -> Hard coded the width of the column to 455px and kept the woocommerce image size setting to 600.

Actual code added in : Appearance >> Theme Options >> Skin >> Custom CSS>

/* Custom Image Size on Single Product Page */ .summary-before.col-md-6 {max-width:455px !important;} .single-product .owl-carousel .img-thumbnail.img {width: inherit !important;} .owl-carousel .owl-stage-outer {height: inherit !important;}

Thanks

Sound’s Good!..
You are the best..

Hi,

Sorry to say that but this requires Customization, and Customization services is not included in the Support Policy, So I suggest you to contact our Customization team for paid Customization services or hire any developer.

Thanks.

Hi,

No, Sorry we do not have any idea for it, Please concerned with the plugin Author, This plugin is not included in the third party plugins compatible list confirmed from our end.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

This plugin working fine with another WP Themes. And when I connect to authors, they ask me to contact you)

Hi,

Sorry to say that but if this plugin not working for you with Porto Theme then it means there is a conflict between the Plugin and Porto Theme and in that case, there are 2 possible ways, First one is contact plugin Author and ask plugin Author to Customize the plugin core files for you for making the plugin compatible with the Theme and the second one is contact our Customization team for paid Customization services and ask the Customization team for Customize the Theme core files for you for making the Theme compatible with the particular plugin.

Thanks.

Hi,

Please read and follow the instructions written in the below-given articles:

1. http://www.wpsnippet.com/creating-responsive-two-column-form-using-contact-form-7/
2. https://wplearninglab.com/contact-form-7-2-column-responsive-form/
3. https://wphub.me/wordpress/create-responsive-multi-column-contact-form-7/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/03/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Quick support! thank you very much!

Most Welcome!

Hi,

This is just the cache issue nothing else, Please flush your server cache and then deactivate it until you are in the development process and then deactivate the site cache plugins including FVM and also deactivate all the third-party plugins and check your site after removing the browser cache, I am sure you will not find the issue and then again activate all the third-party plugins one by one and check which one is creating an issue on your site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

No its not true at all, You will always get the Theme Update for free for lifetime, and you will always update the Theme from WP Admin as well, Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Themes and click on update Theme, It will work for you.

OR Please follow the steps listed in this article for updating the Theme on your site: https://smartwave.freshdesk.com/support/solutions/articles/12000052422

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Yes, you can, You can Install the Single Theme with a Single License on Multisite.

Please read the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052418
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052391

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/06/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Just checked your site and finds it is working perfectly fine at my end, Please see this screenshot: https://screenshot.net/rr8p9h7
It must be the cache issue at your end nothing else.

Thanks.

Hi, ok but I checked on few laptop and I have still color green in menu, in single product: https://ibb.co/w6V7zNm / https://ibb.co/16zdPkg. I hanged all color in skin to orange. I have one problem about breadcrumps: http://michustrony.pl/category/fashion/ I changed te color text to white: https://ibb.co/gZtYSWQ but still i Have other color and It,s possible make a gap breadcrumps ? – https://ibb.co/wS3gc1s

Thx for the information

Hi,

Please contact us via our support system with your site WP Admin Login details and share your issues one by one there, we will check your site and provides you the solution for every single one, one by one.

Thanks.