Hi,

You can only turn ON/OFF the related products section at single product page from Appearance >> Theme Options >> WooCommerce >> Single Product as showing in this screenshot: https://screenshot.net/50eozie
and related products section shows all the related products of the same category and same tags as well, this is the default functionality of the Theme.

Thanks.

Hi,

1. No, Stripe Plugin is not included in the Theme Package, you have to purchase it separately if you want to use it, Please read this doc: https://woocommerce.com/products/stripe/

2. You can set the Image Magnifying/Zoom for Single Product Image from Appearance >> Theme Options >> WooCommerce >> Product Image & Zoom as showing in this screenshot: https://screenshot.net/9eg38fz

Thanks.

Hi,

You have to use any plugin for it, You can use Yoast SEO plugin as well or any given one listed below:

1. https://wordpress.org/plugins/remove-schema/
2. https://wordpress.org/support/topic/remove-schema-from-website/
3. https://www.prodjex.com/2018/04/remove-the-woocommerce-json-ld-structured-data-format/

Thanks.

Hi, I found out that the problem was on the subject. The Google Search Console generated several errors. I thought the errors were caused by the woocommerce plugin. Instead the errors had been solved by the woocommerce team. After some investigations I discovered that the schema code that generates errors was included in the theme. Google was excluding so many of my products from indexing.

For a quick resolution I removed the following codes from the theme:

1) In the content-single-product.php page code removed ——-> itemscope itemtype = “http://schema.org/Product” 2) in the review.php page code removed ——-> itemprop = “review” itemscope itemtype = “http://schema.org/Review” 3) In the page rating.php code removed ——->? ‘itemprop = “aggregateRating” itemscope itemtype = “http://schema.org/AggregateRating”’: ’’

With these modifications the woocommerce plugin does the schema work (which has already solved the problem) The errors from the console search have disappeared

I hope this temporary solution is useful to someone who will have the same problem.

Thank you

Hi,

Thanks for sharing the solution here, Surely it will help some one here, and I am also forwarding this to the development department for work on it with the future coming updates of the Theme. Again thanks for your cooperation.

Thanks.

Hi,

That Section in Shop Demo 18 is set using Porto Products element, So when you edit the page you will find Porto Products element, and when you edit the Porto Product element you will find all the possible Options inside element setting and there is no Option to set Categories in the particular element those categories are coming from Products Categories directly so if you want to remove or add any one you have to remove or add the category from Products >> Categories, Otherwise you can hide any one using Custom CSS as well.

Thanks.

Hi,

Your site is totally showing as corrupted: https://screenshot.net/y9jq4f2
and you can see a lot of server error is showing in the given screenshot and that is the reason of the site corruption, Please first contact your hosting provider and ask your hosting provider to first solve this for you, and then contact us via our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Ok done! Made a ticket

Hi,

Great!, Now please be patience, once your ticket will resolved you will get the reply of your ticket.

Thanks.

Hi,

Your issue has been solved please check your site after removing the browser cache. Please see this screenshot: https://screenshot.net/y96zkun
and your ticket reply has been sent please check your ticket.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services or hire a developer.

Thanks.

Kindly Refer Image for more details : https://app.box.com/s/88w6i0zb9jicwodnyeqzvi2rmecctdf8

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

Sorry to say that but this is not possible to restrict the Customers to only purchase the single item once, You have to use any third party plugin for it, Otherwise, it requires Customization.

Thanks.

Hi,

Please download the latest Plugins from this Article and Install it on your site and then try to Import the Demo, I am sure you will not find the issue: https://smartwave.freshdesk.com/support/solutions/articles/12000007851
, If yes then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

It worked, but now I can’t download Woocommerce and the demo keeps asking for it. Can you provide a link to download it please. Thanks

Hi,

You can download the latest WooCommerce plugin from here: https://wordpress.org/plugins/woocommerce/

Thanks.

Hi,

You can change it from Appearance >> Theme Options >> Header as per your requirements, from Welcome Message and Contact Info.

Thanks.

Hi,

I have just checked your purchase code, it is activated on site “https://cozycallalily.com/”, Please let me know if it ok for you or I’ll reset it for you.

Thanks.

Hi – we have switched CozyCallaLily.com over to Shopify and no longer using this wordpress theme on it Can you please reset. Thanks!

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

No, WooCommerce shortcodes filter recent products work default as WooCommerce has, It shows the default Recent Products.

Thanks.

ok, thanks for the quick reply

Most Welcome!..

I’ve found a place to set it up. Thank you very much.

Sound’s Good!..
You are the best

Hi,

Just replied your duplicate comment here: https://themeforest.net/comments/22571631
Please check it.

Thanks.

Hi,

1. Please once check your site after deactivating all the third-party plugins and check your site after removing the server, site and browser cache, Hope your issue will solve and then again activate all the third-party plugins one by one and check which one is creating an issue on your site.

2. This is your image size issue, Please check the below-given screenshots, and try to upload the new and proper size of Image and it will work for you.

*. https://screenshot.net/90pnghp
*. https://screenshot.net/rzjmyf4

Thanks.

OK thanks

Most Welcome!..

Hi,

Sorry to say that but we have not tested the latest Theme with Alidropship plugin and nor this plugin is included in the third party compatible plugins list with the Theme confirmed from our end, Some of the Major Multi Vendors Plugins that are compatible with the Theme listed below:

Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins

And regarding Alidropship plugin, I suggest you contact plugin Author and ask plugin Author to Customize the plugin for you for making it compatible with the Theme.

And I have submitted your idea as a feature request to our team so that they can consider for future updates. Have a great day!

Thanks.

Hi, I’m not the first person with this same issue it has been requested for the author to make it compatible with your theme but it’s not in their plans to do so. Although your theme is one of the most popular the author is suggesting to use the #1 Flatsome that it’s 100% compatible with their AliDropShip Woo Plugin. I really love your design but i need the plugin. I’ve requested a refund is it possible to authorize it? Thank You

Hi,

Unfortunately, it’s difficult to proceed refund once you downloaded the template.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services or hire a developer.

Thanks.

Hi,

Regarding Sale Percentage: Actually this is not the issue but the default Functionality of the WooCommerce and the Theme, By default it will show the % of the discount price on the single/simple product page but not the % on variable product page, because variable product has multiple variations and it is not possible to show the single variation % price on the variable product page that is why it only shows the SALE label on the variable product page, In order to change it as per your requirements you have to Customize the Plugin and Theme core files.

Hope this makes sense.

And Regarding Space in Between Labels, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.product-image .labels .onhot, .summary-before .labels .onhot {
    margin-bottom: 20px !important;
}

Thanks.

That work, thanks. If any options for shapes pls let me know. Can u tell me what is recommended logo size and any chance filter to stay aways on? Thanks

Hi,

You have to change the shape using Custom CSS as well.

The Recommended Size for Logo is 150px.

Regarding Filter, I am not getting you properly, Please explain it more clearly if possible with the help of screenshots and via our support system so our experts will check and provide you the exact and proper solution.

Thanks.