8686 comments found.
Pre-sales question. Hi guys I am already running a website with uncode and there seems to be a problem displaying maps. I tried the map item with API as well as a text field with google iframe. My site is in three languages. In both cases the map is shown only randomly. Sometimes on the one language, sometimes on another language. Is there a general problem? Because my new customer also needs a functioning map! Thanks in advance!!
Hello, as far as I know Google map language depends on the language set in the user’s system, unless you define a particular language in the script used to embed Google maps: https://developers.google.com/maps/documentation/embed/guide
You should dequeue the Google maps script and enqueue it again with a function that adds a language parameter different for each language.
May I see the site you talk about, by the way? Thank you. Best 
Hello and thank you for your reply. I still do not understand why the map is shown randomly. Sometimes on the English Version, sometimes not, sometimes in the German version, sometimes not, and so on. Side https://web-makeup.com Thanks again for your input because I fear that this ia a theme issue. I have websites with other themes and also in 2 or 3 languages and there has never been any problem. Thx again!!!
Sorry should have send the direct url where the map is! Just go to contact!
On your site, I always see the map using English, the site of my OS. I tried with several browsers, all the three languages: always English. I could only guess that, since you’re using a cache plugin, maybe it stores the language of a previous user somehow and it still keeps on showing some data that makes GMaps think you are from a different country. Just a guess, hope this makes sense. You should try to deactivate the cache plugin for a while and check if the problem persists.
Let me know.
Ok, thats not my issue, I do not have a problem that it is always in English. Here often I do not get a map at all. Just a grey background with the pin, but no map at all. Thats kind of strange!!
Well, on Firefox it happens to me as well, sometimes: https://undsgn.d.pr/OkYmxS But I also see your html minifier generates some JS errors and maybe you should fix them first.
Hi
Can i use this theme also for directory and listings? with paid and free packages
regards
Hi DGRL and thank you for interest!
Some users used it for directory and listings and you can use some of the free directory and listings plugins available to implement the functionalities.
Hi, I’ve added some custom CSS in theme options for a contact form 7 (newsletter form) using its form ID (to make changes to submit button and placeholder etc) and using this contact form in a content block.
CSS works fine in this content block but if i use this same content block as a footer, there is no effect of that CSS in the footer
why is the custom css of that contact form works as a content block but doesn’t work if the same content block is used as a footer?
Hi kitaabnow! We are sorry but it’s not possible to understand without a link to your site, the CSS you insert in the Theme Options > CSS are valid for all the site, both Content Block, both normal pages. Please share the link to your site so we can check and a screenshot of the custom codes inserted.
Otherwise if you need private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
#wpcf7-f80048-p80049-o1 ::placeholder
{
color: #FFE600 !important;
}
#wpcf7-f80048-p80049-o1 :focus
{
border-color: #FFE600;
}
#wpcf7-f80048-p80049-o1 input[type='submit']
{
color: #1B1D1F !important;
}
I wanted these to apply to only one specific form so i used that form’s ID which is wpcf7-f80048-p80049-o1. Until here, all good. Exactly doing what i intended.
Issue: When this content block is set as a footer, the form ID in footer gets assigned a different id
image: https://ibb.co/4gr7yVk
different form ID image: https://ibb.co/WgRVJGR
so, when that content block is set as a footer, footer assigns a different form id on different pages.
still working on a solution. I’ll post it here when i find one 
ps: im working on localhost
Hi, the unique ID is generated by the Contact Form 7 plugin itself, why you simply don’t wrap the form (in a the form editor) in a div with a specific ID or Class? Ex: https://undsgn.d.pr/PckMXl
I was already on it. Worked like a charm. Thankyou undsgn team!
you’re welcome!
Do you support Shopify?
Hi olivachloe! The Uncode shop part is based on WooCommerce, not Shopify sorry.
Hi there, Will you ever do a Shopify version?
Hi olivachloe and thank you for the interest! No at the moment it is not in our plans, sorry.
Thank you for updating me
Hi olivachloe, and thank you for the confirmation even if we cannot help with this!
Hi there,
For slide scrolls, is it possible to change the color of the background animation that will briefly show at the top (when scroll down)? If so, how? Couldn’t find it in the documentation anywhere. For example, for https://undsgn.com/uncode/homepages/classic-firm/
The background animation is black: https://ibb.co/z2bqVc3
Thanks!
Hi thokenth! You just need to set the background color for the contents: https://undsgn.d.pr/pN2qry
Hello! Is it possible to add a landing page with no header and footer?
Hello! Yes you can create a landing page and hide Header and Footer just with this line of code: https://support.undsgn.com/hc/en-us/articles/213456149-Custom-CSS
Best.
Hi, I bought this theme but never downloaded it. Is it possible to re-start the 6 months support, please? Since my support expired but obviously I never used it. Just in case I require any help with setting up and using the theme.
Thank you in advance!
Hi ciappara! No it’s not possible to re-start the 6 months of support even if you have never used it, anyway this is something related to Envato policy and it’s better you ask the official ThemeForest support for this question: https://help.market.envato.com/hc/en-us/requests/new
Ok so I just tested out the site using woocommerce and it seems that you have not customised the ‘My Account’ navigation so that it shows as ‘Login/Register’ and then when you sign in it shows ‘My Account’ or even ‘Hello [name]’ This is not very user friendly. You actively promote that you can create a shop using WooCommerce yet you don’t even have this basic feature for the navigation. Am I missing something or have you not spent any time developing this area? Please let me know how to resolve this.
Hi iamhugo! Lot of users use Uncode to create amazing shop website and we don’t have similar reports, so please if you need our help open a ticket so we can check (the My Account pages are exactly the same the you have in our demo, so I don’t understand your tone of voice and why you expect they should have another design then our demo).
Hello, as you said we promote you can create a shop by using WooCommerce and actually the feature you’re asking for isn’t provided by WooCommerce. However you can get it by using a filter.
That’s the fastest way: get the ID of your “My account” link in the menu by using the browser inspector ( https://undsgn.d.pr/gFlb9R ) and paste this function at the bottom of the functions.php file of your child theme:
add_filter( 'the_title', 'uncode_child_filter_my_account_title', 10, 2 );
function uncode_child_filter_my_account_title( $title, $id ) {
if ( $id == 79603 ) {
if ( is_user_logged_in() ) {
global $current_user;
get_currentuserinfo();
$title = sprintf( esc_html__( "Hello %s", "uncode" ), $current_user->display_name );
}
else {
$title = esc_html__( 'Login/Register', 'uncode' );
}
}
return $title;
};
Replace the ID 79603 with the one of your site and the text of the two cases as you prefer.
Let me know, best
Sorry that I sounded negative, I did not mean this. It’s just that almost all commerce sites have the feature that shows Login / Register and when you do that and are logged in it changes to My Account or Hello Hugo. Is there a reason that this theme does not have this basic feature? Example on this site here https://www.lilyskitchen.co.uk/
Sincerely this is the base WooCommerce…
Ok perfect i will try this and get back to you. Be cool to add this in a future update 
This is exactly what I am after. Works perfectly. Thanks so much, top job
Thank you for confirming!
Hi, I’m trying to implement the animated heading effects, can you point me to the documentation? It seems I’m not able to find it…
Hi davidino! Here you are: https://support.undsgn.com/hc/en-us/articles/360000839077
OMG, thank you for speedy reply!
Love the underline feature!
Thank you! ❤️
Can you provide support on this ticket #42435 PLEASE!
Hi acana689! It seems that some of our agents replied you, anyway we’ll take care to check your needs.
Yes they did but their answer didn’t resolve my problem. I told them I already tried everything before contacting you. Please provide actual support SHARING A LINK IS NOT SUPPORT
In your first message you didn’t reference you tried the suggested troubleshoot, I’m reading your reply now and you didn’t reference… so you cannot be angry if he replied to you with this suggestion. Anyway, I’m now on this ticket and be back shortly.
Hello. The product titles aren’t showing on the individual product pages. They were showing when I initially installed the theme a couple of days ago. I imported many demo products and they all worked fine. Now the product titles aren’t showing AND I am unable to import any product demo content. It says that the demo has been imported successfully, but the product dashboard doesn’t show anything.
Hi Anonymous123! I’m sorry but we don’t have other reports and also in our demo they work fine, probably you installed something or you modified some settings, for example can you check this setting? https://undsgn.d.pr/YKDLc2
If this doesn’t help and you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Okay, so I went to the theme options and saw that the ‘product titles’ were turned off there. I turned them on and now they’re displaying just fine. Thanks a bunch!
Pleased to read that everything has been sorted out, best
Hello. Just a quick question: may I use Uncode on two different domains? Thank you in advance.
Hi starsq! When you buy an item on ThemeForest you can build 1 final website with 1 purchase code (this is the same for any theme you buy): https://support.undsgn.com/hc/articles/115000880409
Amazing theme guys! Love the new Wireframe plugin!
Thank you for appreciate the effort!
You welcome!
Just one question is it possible to stop import of placeholder images?
Yes sure you just need to use the last hack here: https://support.undsgn.com/hc/en-us/articles/360001634157
Thank you!
Amazing it works!
PS: thank you as always.
Hi, I have a problem importing the demo, it does not fit the Visual Composer and I see everything as a code. I configured the WPBakery Page Builder roles correctly, but I still can’t make it look good. This is how I see it: http://yeite.org/wp-content/uploads/2019/08/yeite-1.jpg ¿can you help me?
Hi luciamyv! It seems you have an old version of Uncode or you need the Classic Editor plugin, please find more informations here: https://support.undsgn.com/hc/en-us/articles/360000284218
Hi again. http://prntscr.com/oq3r3n Social icons not show in android chrome, but firefox n desctop mobile version is perfect??
Hello!
Where is this screenshot taken from? I tried our home page on Galaxy with Chrome and it seems to work fine: https://undsgn.d.pr/3BM4H2
Let me know please, best
found a problem: Adblocker turnng social icons off… 
case closed
Hi dariusju and thank you for reporting (even if we cannot help with this).
Hey, I have bought the theme several times, but I always get the same error. Everytime I change some of the main settings (navbar, performance, etc) the website changes absoutely all the customizations I have done and I have to reset everything. I have try it with several websites and different plugins, but it doesnt seem to make a difference. Could you please help?
Hi sele504! If you don’t have extra plugins that create the issue, the only possible reason is that you are not compliant with the Max Input Vars, can you please check? https://support.undsgn.com/hc/en-us/articles/213459869
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Uploaded some instagram videos from instagram feed, and when try to open theey not loading, see screenshot http://prntscr.com/opmghn something wrong i doing?
Hello,
I’m not sure to understand what you mean exactly from your screenshot, however Uncode allows to display images only from Instagram, no other kind of content, sorry.
Let me know, best
so video post will not show. thanks.
Yes, that’s right, sorry. Best
Hello, I was curious how to set the product description to scroll with page like this demo: https://undsgn.com/uncode/product/black-grey-half-t-shirt/
Thanks!
Hi bordegos! This is the Sticky option, both in the Page Options, both in the Theme Options, and it’s activated by the Media Layout Stack option: https://undsgn.d.pr/nMaF6H
Thanks! I was able to find it for the theme options section. Could you send a screen shot for the page options? I don’t see the option there.
Hello, the path is the same: “Single product -> Page Options -> Content -> Media layout”: https://undsgn.d.pr/IqEW43
I don’t seem to have that option. Is there a version more current than 2.1.0. There is nothing between show share and after content.
Hello again, are you sure you are in the backend of a product and not a simple post or page etc.? Could you provide a screenshot of your page maybe?
Quick question for the Privacy Plugin. Is it intentional that when you click the “I Agree” button on the cookie notice that the preferences don’t turn on? Seems like they should be turned on if the user agrees. Or am I misunderstanding how that works.
Hi ClearConscious! For the GDPR regulation a user need to agree any consent (it’s not complaint have only 1 consent or agree as you expect), so they have to edit the Preferences one by one. Yes this is working exactly how this need to work (the Agree just confirm that they are aware that some features are disabled). You can find more info: https://support.undsgn.com/hc/en-us/articles/360000824445 – https://support.undsgn.com/hc/en-us/articles/360000911529
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Is it possible to disable the shopping cart only at the homepage?
Hello!
The only way is via PHP, you should use this hook https://codex.wordpress.org/Plugin_API/Filter_Reference/option_(option_name) to filter the value of that setting on home page only.
PS: Anyway, we remind you that if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
