12774 comments found.
Bonjour Quand je laisse un avis sur un hôtel et que je le valide, je suis redirige sur une page >>> ERROR: Veuillez accepter la case à cocher de confidentialité. Mais je n’ai aucun boution dans le formulaire d’avis à cocher ? Pourriez-vous m’aider ? Merci Phill
Hello When I leave a hotel review and validate it, I am redirected to a page >>> ERROR: Please accept the privacy check box. But I have no word in the form of notice to check? Could you help me ? Thank you Phill
Hello Phill,
Thank you for your question. Please give us the detail (photo, URL..) of your issues by post a ticket in our Support System:
https://shinehelp.shinetheme.comOur Dev would like to understand more and solve the problem for you in there.
Regards!
ok, but my support is over. How to do ?
Can’t change logo
Hello There,
Thank you for your question. Please give us the detail (photo, URL..) of your issues by post a ticket in our Support System:
https://shinehelp.shinetheme.comWe would like to understand more and solve the problem for you in there.
Regards!
Elementor support? Thanks
Hello,
Currently, theme does not supprot Elementor yet.
Thank you.
Greetings I am not able to signup on the support site. Please help.
Hello,
Please send an email to helpme@shinetheme.com with your email you want to register support account and your purchase code so we can check for you.
Thank you.
Your new style load more is for hotel only, i has try put Ids for tours, activity etc, but not work
why you make This Short code use for Hotel Service only. your theme has 4 service eg, tours, car, activity and rental. please make also for other service,.thanks
Hello There,
Thank you for your interested. Please take note that Style load more for Hotel only. You can use List of Service, this short code for other service as your wish.
Other way you can ask for custom in theme for you.
Thank you for your attention. Any other request or question please let us know in our Support System:
https://shinehelp.shinetheme.comRegards!
alelr do you update for the SCA?
Hello There,
Sorry for a bit confuse about your question. Could you please have explain more and give us the the detail about that.
We would like to understand more and give you the correct answer.
Thank you for your kind. I’m waiting for your response.
Regards!
Miss Thao
I am talking about the European law for the double authentication of the user for online payment exemple : https://stripe.com/fr/payments/strong-customer-authentication
all sites must be compatible in september
Hello There,
Thank you for your good news to us. I had transferred to our Dev about this and we will discuss about this.
We hope to update this on our nearly future version. Thank you for your kinds and please keep your attention to us. We will surely let you know when updated.
Regards!
Miss Thao
Hi I’m intresting it is possible to add external url to booking button in all service in modern layout? ( Hotel,Tour,Activity etc..) THX
Hello There,
Thank you for your interested. Great we do support this function about this already.
Please have look at our demo bellow here:
https://tomap.travelerwp.com/st_tour/museum-of-american-history-through-music-tour/Hope u satisfy with this information. Wish we can be together to build our business.
Regards!
Miss Thao
It’s available for all services or just for tour service? Thank you
Hello There,
Its for all service
Regards!
Miss Thao
Thank you again
You are welcome.
Let me know if you need any helps.
Regards!
Miss Thao
1)modern hotel pages can be booking rental The start time to and time hourly? (example https://homap.travelerwp.com/st_hotel/ace-hotel/)
2)Hotel pages show details about each room pop-up only photo detail gallery?
Hello There,
Unfortunately, our Theme do not support both of this function at the moment yet.
Thank you for gave us the question. Any other question please let me know in here.
Regards!
Miss Thao
Thank you for your quick response will you planning to make it? hourly and each room pop-up only photo detail gallery?
Hello There,
Thank you for your attention. However, in this nearly future we do not have plan to update this both yet.
We had other plan to update function in the following version.
Regards!
Miss Thao
hi, I am struggeling with the payment section the theme only allows forms there are no other payments available? how do I fix this?
Hello There,
Thank you for let us know your problem. To get more information about and fix this problem, please have carefully read our Document bellow here:
http://guide.travelerwp.com/docs/other-feature/payment-methods/#post-1094Any other request please let us know in our Support System:
https://shinehelp.shinetheme.com/We wish to see and serve you soon.
Regards!
Thao
Hello, I am looking to buy this theme as it looks great. Could you please tell me how the “destinations” content type works from the demo? Is it a page template type or special taxonomy? I like the look of those pages and would like to make some custom changes like integrate with a weather API plugin so it would be great to know before purchasing to see how easy this may be. Do you have any screenshots of what a destination page looks like in the wordpress backend? Let me know, thanks 
Ah I just found it in your support section here http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/other-pages/destination-page/
It looks like it’s a custom post type not a page template type which may not be completely suitable as I need to create child pages underneath it. From your knowledge, would it be possible to create a page that has all or most features like this using visual composer components (e.g. has a booking widget, room for text, map, hotels etc.)? Do you have a link or screenshot to a page template that could look similar to this? I couldn’t find any in your demos.
Thanks
Hello,
With the destination page, you can create it by using our elements provided as our document below: http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/other-pages/destination-page/
Currently, we do not provide a test account for the backend. You can check our demo and document for more detail:
Our landing page: https://travelerwp.com
Our document page: http://guide.travelerwp.com/
Thank you.
Important Feature Request!
My customer complaining that they are getting lost on hotels details to go booking!.
We need; While we are on the hotel details page. And after clicking there “Check Availability” button. After that we see rooms with total price. What we need is;
Near the Room prices. We need 2nd button direc booking process. (as customer already seen the total price. (instead of going to hotel room detail page)
And when we click room details button. No need to open new page with hotel room details. Only pop-up window is enaugh. Please consider these requests as a feature request options.
Hello,
Currently, theme only support this feature with Classic layout version not for Modern layout version.
We will consider to create plan to update this feature in the 2.7.7.
Thank you.
Hi, Can I add enquiry form in activity marketplace? I dont want to use booking form
Yes, you can do that!
Pre Sales Question – Is there a way to add more than one item to the shopping cart before checkout? In the demo I was only able to book tours one tour at a time – no true shopping cart function. Am I missing something?
Hello,
We provide 2 booking method in theme: Modal booking and Woocommerce booking.
With Modal booking, you can only add one item into cart for each checkout. If you want to add more than one item to the shopping cart, you can use Woocommerce booking method in theme.
Thank you.
Thank you for your reply!
Do you have an example of this on the demo I can see? Also I tried to signup as a partner to view the partner dashboard- but it’s in “pending approval” so I cannot see it.
Would I be able to create a tour offered on specific days (for example- August 16 from 2-3pm) and have a set amount of tickets I could sell for that tour? Once the tickets for that tour are sold- would the system say sold out? Would the names of the people who signed up show in the partners admin panel so they know who would be coming on the tour?
Thanks for your reply! Jp
Hello,
Currently, we do not support the test account for you can view the partner dashboard.
Currently, theme has the feature for you can set start time for Tour service. For example:
You can set start time for your tour such as 08:00, 10:00, 13:00 on August 16
Your customer can choose one item in this list to start with this Tour.
You can visit my demo below to more details (Please select date is August 16 in the calendar): https://tomap.travelerwp.com/st_tour/10-days-of-vacation-in-florence-resorts/
Thank you.
Thank you for your reply. This is very helpful. Can you send me some screen shots of the partner admin? Looking to see how partner levels are set and how bookings/tour management is handled from the partner side. Thank you for being detailed In your answers- I will most likely be purchasing today.
Hello Friend,
We really appreciated to your interested and your kind. Please have look at our fully document (photo, video guide…) bellow here to get more information of the partner admin:
1. http://guide.travelerwp.com/docs/other-feature/partner/#post-1021
I hope these information are helpful for you and you will wiling stay with us. Any other request or question, please let me know in here. Our pleasure to be your partner.
Regards!
Miss Thao
Thank you! One last question. Since we will be using this for tours only is it possible to hide hotels and not show the partner options to add hotels? We only want to show tours and allow partners to add tours?
Hello There,
Surely for you
Our Theme have option for you to hide hotels and not show the partner options to add hotels in Partner Dashboard.
Regards!
Miss Thao
Hi, where could I fin the Pre loader set up option? Thanks
Hello,
You can go to “Theme Settings” -> “General Options” to setup “Preload” feature for your site theme only support this feature with Classic layout version not for Modern layout version.
Thank you.
Hello,
In case, you can read our document below to create this page on your site: http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/other-pages/destination-page/
Thank you.
Hello, we are a tour operator and don’t need to show our clients the owner information on the sidebar. Is this possible? To remove that item? Thank you!
Hello There,
Yes, you can remove that item in our Theme.
Please give us the detail (as photo) about your request by post a ticket into our Support System:
https://shinehelp.shinetheme.com/We would like to see and serve you in there.
Regards!
Thao
Hi, I noticed that in the classic layout, the logo automatically scales and looks crisp and sharp. In the modern layout, it doesn’t do that and when I upload it at the recommended 110px, it’s blurry. Is there a way to use the scaling functionality of the classic layout in the modern layout? Thank you
Hello,
In case, you can create your logotype as SVG to improve your logo quality on your site like our demo.
Thank you.
HELLO Is it possible to personalize your theme to make a comparison site like trivago.com?
Hello koureissi,
Our theme currently not support this functions yet.
Thanks
I would like to request a demo of this theme please…
??
will my partners be able to upload tours? and is there an option for duration say for example 12 day tours?
also can I use multi currency
Yes, you can check our guide here guide.travelerwp.com all guide on it
Hello There,
Thank you for your choice to our product. Please let us know if any other question by post a ticket to our Support system:
https://shinehelp.shinetheme.com/We would like to see and serve you there.
Regards!
Thao
Hello Team As I have update my theme now new added hotels and room are not showing up in hotel page below is newly added hotel room link which is not showing in main hotel pages
https://asanipro.com/hotel_room/family-room/Hello There,
Thank you for give us your question, please have focus on our bellowing information here:
In this case, you need to run 2 tool “Upgrade data” and “Sync Availability” to setup data in your site.
Kindly, have look at the photo:
https://imgur.com/a/yCTFZ5PAny other request or question, please let us know by post a ticket into our Support System:
https://shinehelp.shinetheme.com/Regards!
Thao
