382 comments found.
Hello everybody,
I bought the theme Brooks but unfortunately I can not open a ticket.
My question concerns the theme Brook. We use a Google Font on our site – this is loaded by Google. We now want to save this locally. Is there a way to save Google Font locally? Is there a setting that allows me to choose a locally stored font as the main font?
I look forward to your answer and hope to hear from you soon.
Hi Lukas,
I guess you have opened a ticket 2 weeks ago: https://thememove.ticksy.com/ticket/2096913/ – we are still waiting for your response on this ticket.
Regards,
TM
Is this theme compatible with IE11?
Hi,
Our theme doesn’t support IE11.
Hi, a question before buying, is this theme support a full screen video on https://brook.thememove.com/homepages/astronomy/? Thank you!
Yes, it’s possible with Brook.
Hi there, a few things if possible.
1) Could you please update the VC Clipboard version to the latest available? (V4.5.3 current is V4.5.1)
2) Currently you only have one top bar option. Would it be possible to get some more options for this. Option I would love to use would be:
> Full Width top header to match full width header when used. > Ability to have menu items in the top right top bar (sub menu) > Ability to remove lines/separators without CSS > Ability to hide on mobile devices without CSS > Transparent top bar to match some header designs
3) Box Icon (Shortcode) does not display image when you upload a custom SVG graphic. Works fine for a Jpeg or PNG just not a SVG.
Hopefully you will consider these tweaks in coming updates.
Keep up the great work!
Thanks.
No problem, thank you so much for this comment. We will update next version soon!
Hi,
Please check new update on Brook 1.8.3. Now it support widgets on Top-bar + add more options. And, SVG’s working Box Icon in old Brook version.
Regards,
TM
Amazing! Quick work. Will wait for update to come threw on TF and update 
Thanks you so much.
No problem. Have a great day!
Anchor link to section/row when Rev Slider layer is clicked. I have configured the action to go to my ID, but it jumps straight to the section. How can I make it smooth scroll? Thanks
Hi,
You can go to Customize > Advanced and Shortcodes to turn on animation effect:http://prntscr.com/oou9c0
http://prntscr.com/oou9ir
Regards,
TM
If I want to link to a row on a page, I add the Row ID to a HREF of the link but it jumps to the section. How do I make this smooth scroll?
Please try add extra class to that row: smooth-scroll-link
Hi, still not working. Please advise again. I have a row, and have inserted “smooth-scroll-link” to the class, the ROW ID is “video”. But the url mywebsite.com#video jumps to the section.
Hi,
Please follow this instruction: http://prntscr.com/qipp56http://prntscr.com/qippba
http://prntscr.com/qipple
Add class smooth-scroll-link to the class of button on slider Not to extra class of Row
Thanks, seems to working now. However the section hides behind the Header menu since it’s sticky. How can I offset all anchors?
Hello, It’s not hides behind the header, Brook calculate offset auto, so it’s scrolling to begin of the section. You can check our demo https://brook.thememove.com/ – Click on “Demos” link on header menu.
Hello, please tell me if your theme is compatible with the «Popup Maker» plugin, so that you can add as a link for example: #popmake-2997 and by clicking on it, the «Popup Maker» plugin form opens?
Hi,
Yes, it’s compatible.
Regards,
TM
Hi there I just updated the theme to the latest version and all pages are now blank??
Hi valextino,
Sorry to hear about this. Please provide your WordPress admin’s credentials, I’ll check your site for you right away
Regards,
TM
Hi there I sorted it out cleaning my browsing history and cache but one of my client just emailed me saying that he cannot see anything on my site so probably he has the same problem of caching. Do you know how to avoid this? I already installed a caching plugin but not helping.
You just need to clear cache. You can try clear CDN and Auto Optimize. In Admin section, you can see the clear section.
I bought the theme and now I have a problem. Unfortunately, I can not open a ticket because I can not select the theme. How can I open a ticket?
Hi,
Please send to me an email: thememovedotcom@gmail.com and provide your purchase code, I will create a ticket for you.
Thanks,
TM
Hi,
I wrote an e-mail yesterday but have not received a reply yet. Also noo ticket has been opened yet. As time is running out I would be very happy about a quick answer.
Sorry for late response. I was in my family’s vacation. I created an ticket for you, please check your email.
Hi! I need to restart my account on WP but the “forget my…” don’t get my email.
Hi,
You should set up SMTP system to send email.
Regards,
TM
I uploaded the theme, but now I’m getting this error: The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.
I received a Wordpress email with the error details, but I’d prefer to email the information instead of posting in a comment since it contains details about my site.
Hi,
You can open a private support request here: https://thememove.ticksy.com – just provide your WordPress admin’s credentials and only our supporter can see that information.
Regards,
TM
Hey there ThemeMove team!
Are there any chances we could get item variation change in the WooCommerce shop?
Currently if there are color variations of a product, the drop down selection won’t correctly show the variation selected. For example, default is black shirt, but if choosing a blue shirt the photo remains on the black shirt.
Hi,
Product pages have 2 styles: slider and list. Images only change due to color variation when using Slider style.
Regards,
TM
Awesome! I was hoping you guys had a solution!
Unfortunately though, I’ve setup my variations and I’ve made sure I’ve got “Slider” chosen for my single product pages, but it doesn’t look like it’s working still.
I can choose a variation, and it will appear to load on the right side where the drop down is, but the image won’t change.
Any ideas on what I could be doing wrong?
Actually, I think I figured it out!
It looks like you can only truly have 5 different color variations. Once you have more than 5, the drop down menu stops working.
To be honest, I’m thrilled that I can have 5 different colors but I’d like to be able to offer as many colors as possible. Is there any chance we could get that limit bumped?
Thanks!
Hi,
You can add many color variations as you want, but please note that to make it working properly then you need add product price for it & add variation image to Product gallery too, http://prntscr.com/og4yt9
I buy this theme 2 days ago, I still can’t use because the theme have an issue with PHP (everybody has the same issue) and the theme can’t instal all the demos. The support is non-existent at all. I wrote them 24 hours ago and they never give me an answer. I want my money back.
Hi nanitech,
We don’t work in the weekend. That’s why you can get the answer today. Thanks for understanding.
Regards,
TM
Hello! Plz help. i don’t want to use the off canvas menu, i want the hamburger button to open the mobile menu on all screens. Is that available ? Thank you in advance.
Also, when i import the demo, revolution sliders are not included. Why is that?
I buy just now the template but with the demos not appear the sliders. Is normal that ?
Is anybody out there ?
Hi, since i updated the last version of your theme, there is some different bug on my website even if i cleared the cache.
I tried to open a ticket in your support, but my licence is just expirated coule days i go
what i have to do, buy another licence even the problem came from your update..?
regards
Hi,
Please write an email to me: thememovedotcom@gmail.com and provide your WordPress admin credentials, I will check if the issue is caused by the update version.
Regards,
TM
Hi, email write and send, i wait on your feetback… thank you for your help
Hi, email write and send, i wait on your feetback… thank you for your help
Got it.
This theme really does need the option to be able to import selected items/demos rather than everything.
Hi,
Thanks for your suggestion. We will think about that.
Regards,
TM
Hello, please tell me why when viewing the demo versions the error “Error establishing a database connection” often occurs? http://prntscr.com/odtspg
Hi domashich,
Thanks for your comment. The issue is fixed.
Regards,
TM
I love this theme, but have a question: why none of the images were imported with demo? Is there something I should take care of? Especially for the slider revolution it would be really helpful to have them …
Hi,
We don’t own the rights of the photos, so, we are unable to add them to the import package. You can check our demo to edit the sliders. If you have further question, please contact our support team at https://thememove.ticksy.com
Regards,
TM
So wonderful ! Please, Theme Move it on Elementor ! Thanks
Thanks for your comment. We will think about that.
Hi this is quick, please reply to my support ticket.
Hi,
Could you send me your ticket number?
Regard, ThemeMove
