Hi,

This is your Google Map API key issue, Please Inspect your site and you will find the exact cause of the API Key issue in Console of your site, Just click on the Link in Console and it will take you to the Google Map API cause issue doc and you have to set it and your issue will resolve.

Thanks.

Hi,

Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.

Thanks.

Thanks for your support. I will ready my test site.

Most Welcome!..

Hi,

You have to edit and customize the file listed below:

wp-content/themes/porto/inc/functions/woocommerce.php
wp-content/themes/porto/js/woocommerce-theme.js
wp-content/themes/porto/js/woocommerce-theme.min.js

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope you will not find the single issue, and do not forget to Install and Activate all the Theme required/recommended plugins before Importing any Demo. If you will find the issue then we have to debug your site and for that you have to contact us via our support system with your site WP Admin and CPanel Login details so we will check and Import the Demo for you.

Thanks.

Hi,

Can you please contact us via our support system with your site WP Admin and CPanel or FTP Login details so we will check and solve the issue for you or provide you the solution for it.

Thanks.

Hi,

Sorry to say that but we have not tested the latest version of the Theme with the old versions of the WP and WooCommerce because we have to always update the Theme for making it purely compatible with the latest version of WP and Plugins. So its better to use the latest Theme with the latest WP and Plugins and you will not find any issue.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000059604

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

It is because of the cache, Please once check your site after removing the server, site and browser cache and deactivate all cache until you are in the development process, I am sure you will not find the issue, and if yes then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Yes, you can, Please go to Appearance >> Widgets >> Woo Product Sidebar and you will find the Porto Block Widget used in it, and when you open it you will find the block slug name under it as showing in this screenshot: https://screenshot.net/e9gy2h3
It means the particular section is coming from Blocks, So you have to go to Blocks and finds and edit the particular block and change anything in it as per your requirements: https://screenshot.net/zk1lqa7
& https://screenshot.net/8pz14t3

Thanks.

It worked. Thanks

Most Welcome!..

Please be patient if you created a ticket at our support system, our support team will reply you very soon.

Regards, P-THEMES

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

I already shared the layout’s with you, You can choose any one from them or check on our Demo sites.

Thanks.

Thanks for that – since none of those layouts are what we are looking for, I was wondering if there is another one for a Single Product website or if there was an option to create a new one as per our requirements.

Since our website will be just selling this single product, I wanted to confirm this before I purchase this theme. This is what I was looking for – http://stack.tommusdemos.wpengine.com/product/tivoli-m1/

Hi,

Please check these layouts: https://www.portotheme.com/wordpress/porto/shop1/product/blue-gentle-shoes/
& https://www.portotheme.com/wordpress/porto/shop1/product/casual-blue-shoes/
this is almost similar with your required one, You can use any one from them or this is only possible with the help of Customization.

Thanks.

Hi,

For that, I already answered you, Sorry to say that but we have not tested the Theme with alidropship plugin till now, so we are unable to suggest you on this, so if you want you can try it with the Theme.

Thanks.

Thanks. I got you

Most Welcome!..

Hi,

There is no Brightness and Hue on Product Images but it is showing some more brighter then actual image because of the Image Size, The Actual Image Size is very large as showing in this screenshot: https://screenshot.net/q6go3so
& https://screenshot.net/1d75zi4
You can see the Size of the Image is very large and when you inspect your site product image you will find the different Size of the Image as showing in this screenshot: https://screenshot.net/vm1nkbp
You can see the difference between dimensions of the original and the product image sizes, Now, its clearly make sense that the small image size has more brighter pixels then large image sizes, So this is just because of the Image Size and no any bright or hue involve in it. Hope this is clear now.

Thanks.

It didn’t work. Just smaller picture in brigher & more hue. Is there addtional code in it?

Hi,

No, there is no additional code in it, but its the Image Resolution and Graphics Rules, You can read more about it here: https://www.canva.com/learn/image-enhancement/

Thanks.

Hi,

1. It is showing Sale instead of Percentage(%) right, because this is the default functionality of the WooCommerce that it only shows the sale price crossed on the single/simple product not for the variable product because there are a lot of variations in the variable products and all has there own price and sale price so it is not suitable for only show the single variant sale price on the variable product so as I told above that it is the default functionality of the WooCommerce plugin and there is no option in the theme or WooCommerce plugin for that you have to make it possible as you want with the help of Customization.

2. Again this is the default functionality of the Theme and WooCommerce and there is no option in the Theme for it, you have to make it possible using Customization.

Thanks.

Hi,

First of all please turn ON your site debug mode, and then please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then follow the steps showing in this Video for Installing the Theme on your site: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

I am sure you will not find the issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/03/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

If you wants the same sidebar category menu as in shop 2, You have to use Porto Link Blocks element as showing in this screenshot: https://screenshot.net/3doqkc3
and set it as per your requirements.

And if you wants to create the Mega Menu as in Shop 1 then you have to follow the instructions showing in this video: https://jmp.sh/x954ft8

And If you wants to add Products Category in Main Menu then Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws

Hope this helps.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Yes, you can use Porto Blog element and set any Post Category to show on your page with any Layout like Grid as well as per your requirements.

2. Yes, you can set an Archive as Grid easily using Theme Options.

Thanks.

Hi,

If you only wants to remove the Image from Single Post then please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.single-post article.post .post-image.single {
    display: none !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/06/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

thank you so much

Most Welcome!..

Hi,

How to set your product as featured please read and follow the instructions written in this article: https://www.modernmarketingpartners.com/set-featured-products-woocommerce/
and How to set Hot Label on Featured Products, You have to turn it ON and set it as per your requirements from Appearance >> Theme Options >> WooCommerce as showing in this screenshot: https://screenshot.net/dd1lktg

Thanks.

Hi,

Regarding Size of the Image, Please read and follow the instructions written in the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417

This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its wdth you set.

Please try with the CSS given below once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.single-product .owl-carousel .img-thumbnail img {
width: inherit !important;
}

.owl-carousel .owl-stage-outer {
height: inherit !important;
}

And Regarding hidden thumbnails, and dots to show, Please provide me the screenshots of the issue or provide us via our support system so we will check it for you on your site.

Thanks.