26687 comments found.
I submitted 2 tickets about 24 hours ago. I was wondering when I can get a response or are you guys off until Monday? Please respond if you can or let me know when support is available. You guys are usually pretty good with responses which i love. These issues are very important. Thanks
Hello,
We are sorry for waiting a bit longer, it is because you’ve submitted tickets during weekend. We managed to find two of your tickets on our support forum and those are assigned to our support agent who is working on it and will reply to you asap. So, you could check response on ticksy soon.
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hi was trying to update using envato plugin but its saying i need to enable permissions even tho i have enable the following permissions:
View and search Envato sites View your Envato Account username Download your purchased items Verify purchases of your items List purchases you’ve made Verify purchases you’ve made
Hi there,
Please, check all instructions from here https://envato.com/market-plugin/ and here is that part from our Official Manual http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/2-3-4-2-auto-theme-update/ We hope that will be helpful.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thanks! 
oddly enough when i went to check it today it was working but if failed to install the update correctly so ended doing it manually anyway. :/
Anyhow, we are glad to hear this is resolved. Thank you for the update.
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Hey, is it possible to get a previous version of the Bridge theme? I need 18.0.9 for troubleshooting purposes.
Hello,
On ThemeForest you are able to download only latest theme version, since that is packed with licence and all other files.
We are not in position to distribute other packages 
Sorry for that.
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Hi,
How can i take my purchase code for Slider Rev?
Thanks,
Hello,
There is no need to activate plugins that came bundled using purchase code, and here you could find more about it https://qode.ticksy.com/article/9426Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can you please provide css to display the ‘Header Bottom Right’ widget on mobile – BELOW the nav menu? So it’s the last item under the page navigation.
Hello,
Please, share with us your website link so we could check if that could be done on your installation and provide you with right css.
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Hi,
Thanks. So, if you add custom css to show this widget area on mobile, you’ll get something like here: https://www.screencast.com/t/Z3WE0lWJqBut, since you want this button “Apply online” as last menu item, in that case we could suggest to make it as menu item, and we will help you to make it as button using css.
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Ok sure. As long as it looks the same and can appear on the menu let’s do that. Please provide instructions and css to achieve this.
Hi again,
So, just go to edit your menu, and for latest menu item Apply online, add css class for example like here https://www.screencast.com/t/2dbBRZdAqu “button_menu_item” and then add this custom css in QOde Options > General > Custom Code > Custom css:
nav.main_menu>ul>li.button_menu_item > a > :nth-child(2){
width: auto;
border: 2px solid #303030;
text-align: left;
letter-spacing: 1px;
-o-border-radius: 4px;
-moz-border-radius: 4px;
-webkit-border-radius: 4px;
-ms-border-radius: 4px;
border-radius: 4px;
text-shadow: none;
transition: color .1s linear,background-color .1s linear,border-color
.1s linear;
-webkit-box-sizing: initial!important;
-moz-box-sizing: initial!important;
box-sizing: initial!important;
color: #00d5c0;
border-color: #00d5c0;
background-color: #ffffff;
height: 30px!important;
line-height: 30px!important;
font-size: 12px;
padding: 0 17px;
}Hope this is what you’re looking for.
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That’s great. Thank you!
You are welcome.
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Hi Qode! I noticed the three dots ”...” after the excerpt on the Latest Post 2 are gone… Is there a way to put them back with some code? Thanks as always!
Hi,
Thank you for writing in. No, we didn’t edit that part. But you could open this file: bridge\wp-content\plugins\bridge-core\modules\shortcodes\shortcode-elements\_latest-posts-two\latest-posts-two.php and find this line of code, where you’ll add three dots after exceprt variable like here: https://www.screencast.com/t/Zy7AW3ojEBFeDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Excellent! That did the trick… Thanks for the support!
You are welcome.
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HI! can i use a video fro youtube in qoslide? thanks!
Hello,
Yes, and here you could find more about it http://bridge.qodeinteractive.com/documentation/8-qode-slider/
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Hey,
Are planning on bringing out an update anytime soon? Some things, apart from plugin updates, but specially WooCommerce templates are lagging behind on versions now.
Thanks
Hello,
We have released new bridge update today with all latest versions of included plugins. Feel free to update our theme and plugins and here is change log if you want to check it http://bridge.qodeinteractive.com/change-log/
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Ok thanks!
You are welcome.
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Hi guys, I can not customize Old tabs. I would like my tabs to be colored and the bottom of another. How to do it?
Best regards, Romuald
Hello there,
Just go to Qode Options > Elements and there are options for Tabs and Advanced tabs stilization https://www.screencast.com/t/HU9jLG809H2hDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I am trying to figure out why the admin panel and main site are running slowly. When I inspect the waterfall on GTMetrix it shows that the majority of wait time is due to:
/wp-content/themes/bridge/css/style_dynamic_callback.php?ver=5.2.2
/wp-content/themes/bridge/css/style_dynamic_responsive_callback.php?ver=5.2.2
/wp-content/themes/bridge/js/default_dynamic_callback.php?ver=5.2.2
Approximately 40 seconds of wait time is attributed to these URL’s. I am wondering if you have any information to assist?
Hi,
Php dynamic files for our options should not be loaded but static css and js files instead. This could happen if your assets > css folder is not writable. So, just check permissions of this folder and all files in it, and set it to be 755. Then this should be resolved. If you are still facing off any issue, just open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly investigate and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can you use the images provided in the demos without getting sued for copyright?
Hi there,
Please note that the images we use on our demo sites are copyrighted, and if you’d like to publish them on your site, you would need to purchase them separately. We bought most of our images on Shutterstock. We purchased these images for our demos from Shutterstock service – so if you want to use them, you’ll have to purchase them from Shutterstock http://www.shutterstock.com/
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Is there any way of changing the logo on a page basis? I have set the main logo from the Qode settings but there’s one specific page I would like to use a different logo. Thanks for your help.
Hello there,
Unfortunately, there are is option for using different logo per page, but if you choose for example to have Dark header skin by default. Or just regular, and on that one specific page choose Light header skin, than light logo image will be applied just for that page https://www.screencast.com/t/QYfrHqM1PAnd in Qode Options > Logo you could upload totally different image for Light Header skin https://www.screencast.com/t/1OCvL3Nw05Rh
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Hi,
I have two blogs on my site and I display different content by choosing different categories under “Code blog/Blog category/My category” (I use Blog Masonry as template). Fine. Problem is that only one category shows up in the drop down to choose from. My other category showed for a while, but then disappeared. This means I either has only one category to choose from or all categories.
Any remedy for this problem?
Regards Johan
Hello Johan,
No, we are not sure why is that happening on your side, since this is working well on our side and we didn’t have complaints like that before. So, please, for further investigation, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our agent will gladly investigate. Thanks
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Thanks, then it’s a problem on our side I guess.
You are welcome.
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Hi i’m interested in this template, is there an option to make the thumbnails a sliding carousel of gallery for preview? Here’s the page https://bridge224.qodeinteractive.com/best-selling-tours/
Hi,
Thanks for taking interest in Bridge. When it comes to tours representation, there is tours carousel element you could use https://www.screencast.com/t/a9TAiIeFZKhg Hopefully, this is what you’re looking for.
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Hi thanks for your prompt reply, is there anyway that i can preview this code or it’s been showcased in any of the demo?
As we could see, you do have Bridge theme purchased so you could build this element on your installation, too. To explore all variations.
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I am very dissatisfied with purchasing your product. It does not get installed on my AWS WordPress and it’s been a couple of days that I have been trying to install the zip file but it has never installed completely. I kept thinking that there would be a problem on my end, but after installing a free theme and it has been working completely fine, I figured there was something wrong with your theme/product.
I am requesting to refund my money back.
Thank you.
Hello there,
We are sorry to hear about this bad impression you’ve got. We couldn’t find any ticket from you on our support forum. Please, just reach our professionally trained support team at http://qode.ticksy.com and include your website URL with wp-admin access and our agent will gladly assist you to setup your website within our theme.
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Has anyone else been having trouble with the new Bridge Core, specifically import? Import never go past 90% , and the pages that are imported are messes missing a ton of the elements. I’ve had to keep refreshing my Wordpress install to try and solve it. Had my host up some of the memory. No use. Super disappointing.
Hello,
Please, check this article for demo import https://qode.ticksy.com/article/9420 If you need any further help, just open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will try to do import job on your behalf.
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Hello, Quickview (YITH) variations not compatible with Bridge version? (https://l-eef.be/online-shop/ = popup works, variation selection not)
Hello,
Actually, it is compatible. We are not sure why exactly it is not working well on your side. We will gladly investigate, just reach us here support@qodeinteractive.com and include your website URL with wp-admin access.
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Do you plan the functionality to implement youtube, facebook, maps etc. to activate it by click like other themes (uncode, stockholm etc.) do or a Cookie Opt-in where the usere can activate or deactivate cookies before loading? It is important for GDPR especially in Europe/Germany?
Hi,
Thank you for this suggestion about maps form other providers. We will send it to our senior staff on further consideration. If you don’t want, you are not obligate to use Google Maps at all. For all other things related to GDPR, please, check this article: https://qode.ticksy.com/article/13042 Also, our support team is on your service at https://qode.ticksy.com/ if you need further assistance.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We want use Google Maps, etc. but with a extra click to activate it like in other themes. Now we have a plugin but a native in theme solution would be great. Same for cookie Opt-in. We use a plugon too but it also would be great to have this option implemented in theme.
Thanks for this explanation. Our management team will discuss about it.
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Hi,
On the product detail page, for every product, the title (in title area) is the title of the shop page. Which is not oke for SEO. Google’s sees this as duplicated content. How can we make sure that title on product detail page is the title of the product instead of the shop page?
Also see this screenshot: https://concept17.hashtagconcepts.com/wp/wp-content/uploads/2019/08/screenshot-concept17.hashtagconcepts.com-2019.08.14-09_38_22.png
Hello,
You are able to hide title area on single product pages, just use this part of code:
.single-product .title_outer {
display: none;
}and paste it in Custom Css field.
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Thank you. But I don’t want to hide it, it’s not a solid solution. Rest of the website uses the Title area, product detail should also use that. It looks better, also UX is better than. So it would be really helpful if we can just show the title of that product in the title area..
Also in the source code it will still be there, so Google will still pick it up.
Hello,
In that case, you’ll need to open functions.php file and edit this part https://www.screencast.com/t/K83V9VGEv of functions bridge_qode_get_title_text We hope you’ll be able to manage it.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Oke thanks a lot. With what we need to replace it?
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Hi there, has any of the DB tables been renamed too after v18.0 update? Thanks!
Hello,
No, we didn’t edit any of DB tables.
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