23241 comments found.
Sorry I wrote different account ( I have 2 account ) . Yes I have purchased the Porto WordPress. When I added product on this site: https://undercarp.pl i don’t have this option: https://ibb.co/5LCSj1T . Read to suport, yes?
Hi,
Really sorry for the inconvenience, You can change that Option from Appearance >> Theme Options >> WooCommerce >> Product Archive as showing in this screenshot: https://screenshot.net/04nm3u3
Thanks.
Hi, how can i change my licence domain? I dont use old domain.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Dear,
Is possible to add different images sizes on my products in porto theme. (as secondary images ?
thanks a lot, Joaquin
HI,
You can add any Image Size to your products. But you have to set the Image Size for the Products Globally using WooCommerce Options as listed in the below given articles:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417Thanks.
Dear,
thanks, I give more details, because Im worried with that,
I have a store with a products, in the products I have the main (principal) images of: 530×530. In secondary I want to add 750×530 image. In secondary another image of 750×750 if necessary.
In each product will be 2 or maybe 3 diferent formats of image.
If I do not set anything in woocommerce maybe can crash in the future woocommerce updates or in the Porto theme?
thanks, Joaquin
what Im doing is upload manually the different sizes from the library
Hi,
If you want to insert/set the different Sizes of the Images then do not set any Size in WooCommerce Setting and set it as default, and the Single Product Page Container will shrink its size according to the Image Size and you will not find any issue with Porto or WooCommerce updates.
Thanks.
Dear,
Like this you mean all images of the product will be at same size ? (im not talking about the thumnails). But is posible each image is showed in diferent size ?
If yes or not can you tell me please where to set it as default? Need any recommended pluggin ?
thanks a lot,
In woocommerce – settings – products I don’t see any customization for images. Maybe theme Porto have integrated the default sizes?
Hi,
Whether it is for Shop/Category Pages Product Images, or for Single Product Images, You have to set the size from Appearance >> Customize >> WooCommerce >> Product Images as listed in this article: https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/
And I mean to say that whether your Images are of different sizes, the Container of the Image of the Single Product Page will shrink it self as per the Image Size automatically.
If you have any question remaining then please create a ticket via our support system so our experts will help you.
Thanks.
Hi,
Please one more query. I have checked the link of image size improvements. But in Appearance – Customize – Woocommerce – Product Images. When I modify the “Main image width”, from 600 (by default) to 700, the image remains at same dimensions.
Can I do bigger from another option from theme Porto ?
thanks, regards Rosa
Hi,
Again you misunderstood it, It will not change the Container Size of the Single Product Image, but it will only change the size of the Product Image, make it sharp or blurred, Is this make sense now?
If you clearly read the above given WooCommerce official doc, it is clearly written that: “Image sizes are then calculated based on the cropping option selected and the image width.” So it means the height of the image will be automatically calculated and set based on Image Size so you can not change the height as well If you want to change the height of the Image which will make Container of the Image also change you have to use Custom CSS or Customization for it.
Hope this makes sense and all clear now, If you have any question remaining then please create a ticket via our support system so our experts will help you.
Thanks.
ok thanks a lot, is clear now. regards
Most Welcome!..
Hi, I have a litte problem 
When in theme I can find this option: https://ibb.co/5LCSj1T ? Thx for the information.
Have a nice day.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
please help in this regard asap.,
Hi,
This must be your account permission issue, Please contact us via our support system with your site WP Admin Login details so we will check it for you.
Please read these articles as well and also first contact your hosting provider as well for the same issue.
1. https://www.fixrunner.com/cannot-login-wordpress-admin-area/
2. https://wordpress.org/support/topic/wordpress-dashboard-not-showing-up-after-login-only-the-top-bar-shows-up/Thanks.
ok ticket created, hope issue gets resolved soon.
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please be patience now, once your ticket will be resolved, the reply of your ticket will be sent so till that please be patience.
Thanks for your understanding.
Hi,
Sorry to say that but the Sale on the Theme is over now, You have to purchase the Theme on a Regular Price now.
Thanks.
hello, Please how do i edit Popup that always appears on the homepage
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389
Thanks.
Hi, Is it possible to open last tab by default in product pages? Because if first tab too big, visitor have to scroll down too much for list of next tabs in Mobile version. For example https://baltresto.com/shop/wood-fired-hot-tubs/fiberglass-hot-tubs/octagonal-large-for-7-persons visitor have to scroll down too much for tab “parameters” in mobile version.
Hi,
Sorry to say that but this is not possible to open the last tab by default in product pages as those are directly coming from WooCommerce files and WooCommerce do not provide the functionality to open the last tab by default, although you can change the position of the tabs using a small Code snippets, Please read and follow the instructions written in this article: https://docs.woocommerce.com/document/editing-product-data-tabs/
Thanks.
Hello,
How can i change the color of CALL US NOW +123 5678 890 and phone icon - i couldn’t find anywhere.
Thank you
Hi,
Can you please share the screenshot and the site URL with me here, so that I’ll check and provide you the solution for it.
Thanks.
The paypal button on the product page does not work!
Hi,
There is no Option to set PayPal button on the product page, You must have used any third party plugin for it, Please make sure which plugin you have used for it and then contact the particular plugin Author for solving the issue for you.
Thanks.
Woocommerce says some of the theme files are outdated, when will you be updating the theme?
Hi,
Please update your Theme to the very latest version 4.11.7. It is fully compatible with the latest version of the WooCommerce 3.7.
Thanks.
Hello, can I ask when the Discount will over? Now 50% disc for envato anniversary
Because I have to make a P.O. to my company before I buy your theme (again). Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress and the discount will end soon with the Envato Birthday Campaign will over. So there is no much time, If you want to purchase, then purchase it now .
Thanks.
hello, I notice in the search result it still discount but when I purchased it, it come back to normal prize.
Hi,
Sorry to say that but the Sale is over now and you have to purchase the Theme on regular Price now.
Thanks.
how do I resolve this issue http://prntscr.com/oux8rw
Hi,
This is your Google Map API key issue, Please Inspect your site and you will find the exact cause of the API Key issue in Console of your site, Just click on the Link in Console and it will take you to the Google Map API cause issue doc and you have to set it and your issue will resolve.
Thanks.
Hi,
Today I upgraded to PHP version from 7.2 to 7.3. After the upgrade, my site didn’t work. So I disable all plugin to find what is the issue. I found that MailPoet 2 plugin is the issue. It is not working with latest PHP version (7.3).
Mailpoet 2 newsletter plugin is working very well with Porto Theme up to PHP 7.2. Please let me know the alternative for Porto theme.
Does Mailpoet 3 version support to porto theme?
Thank you
Hi,
Yes, It is Mailpoet 2 newsletter plugin issue, It is not working properly with the PHP 7.3, So you can try with Mailpoet 3 version, If Mailpoet 3 version works fine with PHP 7.3 and your site then you can use it, otherwise, please downgrade your PHP version to 7.2 and wait for Mailpoet 2 version update.
Thanks.
Does Mailpoet 3 support to porto theme?
Hi,
I contacted the MailPoet Team. They don’t officially support for the MailPoet 2 free version since there is new version called MailPoet 3. Support is only for Paying customer.
Please consider to add MailPoet 3 or alternative to proto theme for better compatibility.
Thank you
Hi,
I have submitted your idea as a feature request to our team so that they can consider for future updates.
Have a great day!
Thank you
I installed the MailPoet 3 version. Plugin works. However that plugin conflict with existing styles of dashboard menu icons. Once click on Mailpoet icon, wordpress dashboad menu icon styles change as per the attached image. Icon styles back to normal, once click on another icon (except MailPoet icon).
https://prnt.sc/ow6mmkSo we will have to wait and see until MailPoet will release the next update or Porto will support to MailPoet 3 version.
Thank you
Hi,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Thanks for your support. I will ready my test site.
Most Welcome!..
I have been testing WooCommerce Social Login with your theme which works flawlessly. My question is, how can I add those social login icons on the login popup that appears by clicking on the top link? Could you please let me know the PHP file in your theme (for the top link login popup) which I can customize to add the WooCommerce Social Login links?
Hi,
You have to edit and customize the file listed below:
wp-content/themes/porto/inc/functions/woocommerce.php
wp-content/themes/porto/js/woocommerce-theme.js
wp-content/themes/porto/js/woocommerce-theme.min.jsAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi there,
I have a problem, when I want to load a demo(such as the porto construction), the loading can’t complete/ it’s alway stay at “imported terms”, I tried to refresh the page but still the same.
Can you help me with that? thanks
Hi,
Can you please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope you will not find the single issue, and do not forget to Install and Activate all the Theme required/recommended plugins before Importing any Demo. If you will find the issue then we have to debug your site and for that you have to contact us via our support system with your site WP Admin and CPanel Login details so we will check and Import the Demo for you.
Thanks.
I did this to translate my sito into Spanish: - Upload files I found on links here in comments to wp-content/languages/themes folder - Change Lang to Spanish Just the “Cart” word was translated. Why nothing else has changed? Could you help me on translating the theme?
Hi,
Can you please contact us via our support system with your site WP Admin and CPanel or FTP Login details so we will check and solve the issue for you or provide you the solution for it.
Thanks.
Hello PTSupport!I’m interested in purchasing the Porto | Multipurpose & WooCommerce Theme but I would like to know if it is compatible with WooCommerce 3.4.x and Wordpress 3.4.9? bevause my hosting only support this versions of wordpress/woocommerce. Thank you so much for your time!
Hi,
Sorry to say that but we have not tested the latest version of the Theme with the old versions of the WP and WooCommerce because we have to always update the Theme for making it purely compatible with the latest version of WP and Plugins. So its better to use the latest Theme with the latest WP and Plugins and you will not find any issue.
Thanks.
Hi, how do I enable the search for SKU?
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000059604
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear Porto, Please check why most of time my users complaining about this https://ibb.co/Yh1hxtv on mobile and tab devices.
Hi,
It is because of the cache, Please once check your site after removing the server, site and browser cache and deactivate all cache until you are in the development process, I am sure you will not find the issue, and if yes then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
