12774 comments found.
Pre-purchase questions:
1) Does the availability calendar update automatically in real time? Say, for example, my hotel has 0 rooms available from 9/25-9/26 – would guests be able to see that as they’re entering the check in/out dates, or would they only find out after hitting the search button?
2) We’re planning on listing the rooms on AirBnB as well. Does the availability calendar automatically sync between our own site and AirBnB?
3) Can I modify the checkout page to include optional add-ons that would affect the total price?
4) Is it possible to show to guests what the price per night is directly on the calendar, as they’re selecting check in and out dates? For example, that it’s $95 on the weekdays and $145 on the weekends?
Hello There,
Thank your for your attention on our product, please have look at our information as the following:
1. You can setup availability for the calendar according to the date you want in the admin section. When your customers search for results, they will be filtered by the date that you set in the calendar
2. Currently the theme supports you to synchronize ical data from Airbnb to the theme.
3. You can customize the theme if you want.
4. When you enter a hotel room view and click to view the calendar, you can view the available price and date on it. Kindly, have look at our Demo here:
https://homap.travelerwp.com/hotel_room/room-kerama-islands/Hope my explanation are clearly for you, any other question please let me know in here. We wish to be your partner soon.
Regards!
Thao
pre purchase question, how can i add multiple seller into my website? if i want customize this theme can it possible? how can i Add TripAdvisor Calendar into this theme?
Hello There,
Thank your for your interested in our product, please have look at our information as the following:
1. Its possible, our theme has a multi vendor function so you can create a marketplace.
2. To add TripAdvisor Calendar to the website, you need to custom code in the theme.
Regards!
Thao
Thanks for your support. the multi-vendor function creates building this theme or install any plugin.
Hello There,
Multi-vendor is the function in our Theme. You do not need to install any plugin .
Regards!
Thao
When clicked on book now, it adds the product to cart but redirects to homepage instead of the checkout page.. what may be the problem pls?
Hello There,
Thank you for gave us the question, please have look at our information as the following:
This case, You may not set up a checkout page in the theme settings yet.
Kindly, have look at our document here for more information:
http://guide.travelerwp.com/docs/theme-settings/page-options/If you had purchased our product already, please let us know your detail any of your issues by post a ticket into our support system:
https://shinehelp.shinetheme.comWe willing to see and serve all the customers there.
Regards!
Thao
I could not instal the theme. I get this error We could not copy the file /wp-content/themes/traveler/js/jqplot/plugins/jqplot.barRenderer.min.js
What can i do?
solved the theme.
Cant install the traveler code plugin:
cant copy. traveler-code/importer/xml/affiliate/data/v_menu.xml
solved this too… we didnt have space on disk 
Hello There,
Great to knew u had done with your issues. Wish u all the best and doing business well with our product.
Any other request or question please let us know by post a ticket into our support system:
https://shinehelp.shinetheme.com/Our Dev wiling to see and serve customer there.
Regards!
Thao
Hello, we have a checkfront system which handles our bookings. They have a wordpress plugin https://wordpress.org/plugins/checkfront-wp-booking/#description
Can we integrate this plugin within your theme and also use woocommerce to checkout? I understand this may require development, just wondering if it’s possible.
Thanks
Hello There,
Thank you for gave us the question, please have look at these information:
We have not tested the compatibility of the plugin you mentioned with the theme yet, so we’re not sure about it works well.
Any other request or question please let us know by post a ticket into our support system:
https://shinehelp.shinetheme.comWe would like to see and serve you there.
Regards!
Thao
The new affiliate demo is not working. https://newhotel.travelerwp.com result is not the same as image.
also can you create option to add more api’s: http://guide.travelerwp.com/docs/theme-settings/api-system/. I need Viator for activities, and Tours CMS for tours. And traveladvisor.
Can I add different affiliates to the search box, I have kayak for example and other search like Agoda? Please work on the google speed as it is terrible. Also you could reduce the theme size by removing the theme total size.
Hello There,
Thank you for gave us the question, please have look at our information as the following:
1. We have updated the landing page, You can see the demo for affliate page here:
https://affiliate.travelerwp.com/2. Currently, our theme do not support this API.
3. Unfortunately, we have not integrated search form with Agoda system yet.
Regards!
Thao
For the third request question, please take note that you can add different affiliates to the search box if you make a customize for this.
Regards!
Thao
Pre-Sale Question: Is it possible to check the template management in wordpress? Or – Do you commit to a full refund if the template doesn’t fit me?
Hello There,
Thank you for your interested in our product, please have look at our information here:
1. We do not support account to test the template management in WordPress. Kindly have look at our document and demo for more information as the following links:
Doc site: http://guide.travelerwp.com/ Demo site: https://travelerwp.com/
2. We are following Envato refund policy, please refer here:
https://themeforest.net/page/customer_refund_policyThank you for understanding. We hope to be your partner soon.
Regards!
Thao
Hello. Couple of question. 1. I’ve disabled the cart and the currency in the header, but in mobile version still these elements. How I can disable that in mobile version. And I’ve set some links in the header, but in the mobile version they aren’t. Classic layout, all services. 2. How to set in the search widget of flights only the option of one way. 3.Is it possible to not setting exact time for a flight, only a day? Thanks
Hello There,
Please gave us the detail question of your issues by post a ticket into our support system:
https://shinehelp.shinetheme.comOur Dev are handing all the problem there.
Regards!
Thao
Have a tutorial to display INQUIRY next to the book. Next link > https://www.guesthouse.re/wp-content/uploads/2019/08/2019-08-22_061738.jpg I select the choice in the mask of the room, but it does not appear A tutorial please, a link on the doc? thank you
Hello There,
Thank you for give us the question, please follow these steps to setup inquiry form for room:
1. Edit room you want.
2. Click on Room settings -> General tab ->Choose one of option in Booking options
Kindly, have look at the picture as attachment
https://imgur.com/9veXMmzRegards!
Thao
Hi, i’m interested in your theme but can’t see the demos as shown.
Hello There,
Thank you for your interested in our product. Please have look at our full website demo here:
https://travelerwp.com/Any other request or question, please let us know in here. We wish to be your partner soon.
Regards!
Thao
How to add hotels or flight Affiliate Post in ( abc.com /st_tour ) if not have option please option on Affiliate Post in ( Theme Service Option Hotel,Car,Rental,Tour,Flight)
Hello There,
Thank you for your question, please have look at our information here:
To create an Affiliate page, you need to create a new page and use the “ST Search Form” element in that page.
For more information, please have carefully read our document here:
http://guide.travelerwp.com/docs/theme-feature/room/advance-search-room/how-to-create-search-affiliate-form/#post-2274Any other request or question please let us know by post a ticket into our support system:
https://shinehelp.shinetheme.com/Regards
Thao
Dear ShineTheme Team, I Hope you are Good..! I have updated latest V.2.7.5 but i am getting problem for “ICON” not showing on Rooms Page Details & Hotel Page Details I request you please help us please check below problem 1 ) not showing “ICON” In Room “Amenities” on Display Page to Customer https://yqh.in/hotel_room/ac-room-in-buldana/ 2) not showing “ICON” In ’’Hotel Facilities” on Display Page to Customer https://yqh.in/st_hotel/iprass-service-apartments-buldana/
Hello There,
Thank you for give us the question. Please sent us the detail (your site information) then we can check and see the problem for you.
Our Dev are handing all of customer’s issues in our support system, please let us know your issues by post a ticket into the system. We are wiling to see and serve you there:
https://shinehelp.shinetheme.com/Regards!
Thao
Hello payment methods are not displayed on hotel pages, even though they have been entered. This is a bug or normal?
Hello There,
Please give us detail question as description about the problem that you got.
Did u mention about the Payment Methods not showing in check out page when u create hotel booking ?
We would like to understanding more about this to give u the correct answer. Looking forward to your response.
Regards!
Thao
This is a pre-purchase question. If you can answer these questions, I will buy your theme.
1). How does adding and booking hotels and / or remote accommodation work?
2). Can I use this theme to sell rooms from hotels around the world? Like booking.com
3). Does your theme include a flight API? if not, thanks for telling me how to integrate or if you can help me integrate it.
4). Does your theme include all the features of the booking.com site? if not, what are the missing features. I am a travel agency and I would like to have a theme like booking.com to buy it
Thank you in advance.
Hello There,
Thank you for your interested in our product, please have look at our information bellow here:
1. If you are partner -> Go to partner dashboard -> Drag down the hotel management menu to add new hotel.
2. Yes, you can.
3. Currently, our theme allows customers to integrate Affiliate search flights from external systems as Skyscanner, TravelPayouts you can check in this demo: affiliate.travelerwp.com
Kindly, have look at our document here for more detail: http://guide.travelerwp.com/docs/theme-settings/api-system/4. Our Theme support 5 features: Hotel, Tour, Activities, Car, Rental. Please have look at our demo:
https://travelerwp.com/I hope I made it clear for you, any other question please let us know in here. We wish to be your partner soon.
Regards!
Thao
Hello,
Thanks for this details.
Let’s talk about API flight. API flight is free include in your template or we have to to integrate search flights from external systems as Skyscanner, TravelPayouts.
regards
About Flight booking. Currently on our theme is Affiliate booking, mean external booking.
In case you want use Flight booking directly on your site you should working with some provider in the world like Travelport, Amadues .. to provide to you to access and working with their API, then make custom code to working with our theme.
Hope this help!
Ok I see. Can I have your skype ID for other question ?
So sorry we are not working via Skype yet!
OK! I just test your API flight. It redirects me to https://www.jetradar.com/. It’s your external partner for flights included in your current theme ?
That site is from travelpayouts.com support that provider.
Ok! How the hotel part working ? we must have hotel partners before ? please explain this part
Oh, that is your business you need to get partners to work with you. The Partner area ready in theme for you to use yet!
I can’t see “Hotel Search Fields” in “Hotel option”. I’m using traveler v 2.7.5. Please help me
Hello There,
Thank you for your question.
Please give us the detail question (included your site and account) by post a ticket into our support system:
https://shinehelp.shinetheme.com/We would like to see and serve you there.
Regards!
Thao
hi Bolg posting only admin and partner?
Hello There,
Please give us the detail question by post a ticket into our Support System:
https://shinehelp.shinetheme.com/We would like to see and serve you there.
Regards!
Thao
Hi.
Why do you have to date there is no style of restaurant!?
From the very beginning of the appearance of your theme users are asking about it!
Restaurants, bars, clubs, cafes are an integral part of travel!!! – there’s no need for reservations! just a list to keep the user on the site.
https://shinetheme.canny.io/traveler/p/restaurant how many votes do you need to plan it !?Hello There,
Thank you for give attention and your commend to us.
Unfortunately, our Theme do not support these function at the moment yet.
However, I will take note about this to our Dev, we will and discuss about this, we may update this in nearly future version (if possible).
Thank you for your kinds.
Regards!
Thao
Hello, previously I asked where to edit partner profile to add or remove service. You indicated a link that i cannot find. Can you tell me exactly when to modify service for partner? There is nothing on the partner profile for that
thanks,
Hello There,
Thank you for your question, please have look at our answering bellow here:
Your partner needs to login the website and go to partner dashboard page, where your partner can view and manage the services that they upload.
Kindly, have look at the photo: https://imgur.com/a/oNsYgBwRegards!
Thao
Hi, That is not what i am talking about. What i need is for the site administrator to be able to manage partner services. Right now partner have access to all the services. Is it possible for example to give partner 1 access to Hotel only and partner 2 access to Car only? Or remove a service from a partner who has all services? So far i don’t see where to manage that. Plus in your future update can you make it possible for the partner to choose the services he want when signing up ?
Thank
Hello There,
Sorry for misunderstood about your request. Please have look at my answer here:
This case, you need to setup Membership Package, in there the services that your partner can upload. After that, partner buy the package.
Kindly, have look at our document here:
http://guide.travelerwp.com/docs/other-feature/partner/membership/Regards!
Thao
Can you please explain the process of paying the money to the host. If the visitor buys a single activity/tour, will the money immediately be credited to the host’s account? Or the money goes first to the admin and then he sends it to the host? Thank you.
Hello There,
Thank you for give us the question, please have look at our information about payment workflow bellow here:
1. Customer books a partner service and make a payment
2. This money will be transferred to the admin account of the website
3. Each month partner will send a withdrawal request, the admin will transfer money to the partner as required
Regards!
Thao
Hi,
Can I export flight reservation in CSV/XLS file ?
Hello,
Currently, theme does not support this function yet.
Thank you.
