8686 comments found.
Hello, we need help with the order of the taxonomy in video portfolio. http://tiny.cc/qzy5bz I ordered the categories as I wanted but they are not displayed in browser at the same order. I tryed also Wp Terms but nothing seams to change. Could you help us?
Thanks
Hi Jmarketing0141! Please find more info here, for example in our demo we use the Category Order and Taxonomy Terms Order plugin: https://support.undsgn.com/hc/en-us/articles/115002848609
I tried all the plugins in this guide but doesn’t work. Is there something that I can do?
Sorry but it’s not possible to help better from here if you have an odd issue, this is the plugin every Uncode user uses (that is also part of the theme), please open a private ticket so we can check your installation: https://support.undsgn.com/hc
On the main demo for Uncode, some of the products have have custom roll overs that display “buy now” rather than add to cart. before I purchase, could you explain how this is achieved as it is a requirement of the website I need to create
Hi monashhealth! This is a standard from WooCommerce, Add To Cart is for simple products that can be added to the cart, while Buy Now is for variable product (product with variations), you need first to access the page and select some options… I hope this make sense!
Hello, I’d like to add color swatches for variable products? Could you let me know the best possible solution for this? Thank you.
Hi Anonymous123! You need to use one of the WooCommerce dedicated extensions, for example you can try Variation Swatches for WooCommerce.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey there, how are you doing?
I need some help. I don’t know why, suddenly all my images are not showing anymore. When I open the inspector, I see this “img src (unknown)”. All over the website – but when I go directly to an image URL, it opens just fine.
Could you please help? 
Website: https://bit.ly/2jRbz0p
Thank you, Luiza.
Ufff, the images are back, haha. I’ve executed this command:
“sudo chown -R www-data:www-data /var/www”
And know they’re back.
Thanks anyways
Hi luizagarofalo and thank you for confirming! Yep it seems a problem with permissions.
Purchased this theme 6 months ago, Support expired, however, it appears that while using a child theme, after updating the site, it is not working correctly. Please help, This is the code I have in my functions.php. I am not sure how to edit it so that it will work correctly.
<?php add_action(‘after_setup_theme’, ‘uncode_language_setup’); function uncode_language_setup() { load_child_theme_textdomain(‘uncode’, get_stylesheet_directory() . ’/languages’); }
function theme_enqueue_styles() { $production_mode = ot_get_option(‘_uncode_production’); $resources_version = ($production_mode === ‘on’) ? null : rand(); $parent_style = ‘uncode-style’; $child_style = array(‘uncode-custom-style’); wp_enqueue_style($parent_style, get_template_directory_uri() . ’/library/css/style.css’, array(), $resources_version); wp_enqueue_style(‘child-style’, get_stylesheet_directory_uri() . ’/style.css’, $child_style, $resources_version); } add_action(‘wp_enqueue_scripts’, ‘theme_enqueue_styles’);
Note, I am using Uncode 2.1.0, WP 5.2.2
Hi Ravensfoot! What is the specific problem you have? Moreover it’s related to some of these custom codes?
Hi, I´m trying to figure out an easy way of translating the theme. I only want to translate terms specific to the frontend (theme) and not the backend (wordpress admin). If I use Loco translate or PoEdit, I have to go through all terms (1460 all in all), and I cannot see which are frontend (theme) specific. Do you know of a way of doing this ? Thanks for an awesome theme !!!
Hello and thank you for your appreciation.
I’m sorry, but Uncode comes with a unique translation file that worths both for the backend and the frontend, so there isn’t an automatic way to achieve what you’re asking for, unfortunately. You have to check all the lines. Sorry
Best
Thanks for the swift reply !
I found a solution that works using code in functions.php as described here:
https://ronangelo.com/change-or-translate-text-on-a-wordpress-theme/
Could I suggest integrating a translate option in the Theme Options, so we users easily can translate some of the most common phrases without having to translate the whole po file.
Best wishes !
Thank you too. Yes, ‘gettext’ filter can be used for any string of course, but we don’t recommend it to translate the entire theme (even if we are talking about the frontend part only). However as you prefer, of course.
And thank you for you suggestion: I invite you to send it to our developers through the Feature Requests form: https://support.undsgn.com/hc/en-us/articles/213714949-Feature-Requests
All the best
Hi, I am very much interested in purchasing your theme, but I need to make two different websites (two different domains) using the theme for the SAME organization. How many theme licenses should I purchase? Should I purchase theme once or twice?
Hi eginc and thank you for interest! 
When you buy an item on ThemeForest you can build 1 final website with 1 purchase code (please note that this is the same for any theme you buy not only for Uncode): https://support.undsgn.com/hc/articles/115000880409
Hi! I have a problem with Purchase Code verification. Please disable any I tried all the options: -firewall service, deactivate any possible server authentication, -verify you have an updated cURL module, -verify if your host is blocking connections to external domains and make sure to whitelist ‘api.undsgn.com’. BUT PURCHASE CODE DOESN’T WORK. Thank you for help.
Hi sacher007! What version of Uncode do you have? What is the specific error message you have?
I have problem registration product. I can’t register. they wrote; There is a problem contacting the Undsgn server for the Purchase Code verification. Please disable any firewall service, deactivate any possible server authentication, verify you have an updated cURL module, verify if your host is blocking connections to external domains and make sure to whitelist ‘api.undsgn.com’. Please consult this page and if the problem persists, contact the theme author.
theme version is 2.1.0
I was disable firewall
but i have php version 5.4.0
There is an issue with displaying Automatic Queries for Portfolio CPT (it works fine with Posts and Pages).
When I use a VC block Posts and build the query I choose Portfolio -> https://www.dropbox.com/s/pbm0mnxy06xicis/Zrzut%20ekranu%202019-08-26%2022.53.39.png?dl=0
When I want to choose a portfolio category to display it doesn’t even show up -> https://www.dropbox.com/s/djjzgeiz5o4dx44/Zrzut%20ekranu%202019-08-26%2022.54.18.png?dl=0
The categories work with posts well -> https://www.dropbox.com/s/b678z777giv3o55/Zrzut%20ekranu%202019-08-26%2022.55.02.png?dl=0
Same story with Automatic Queries (which is what I want to use). When I try to use it it displays ALL the posts not a single category (which is what I need)
I have been going back and forth with the support and I’m not even sure if my problem is understood. I did try to deactivating plugins etc. No luck.
Is there any way some can help me get it working. Looks like a standard feature but doesn’t work with Portfolio CPT
Hi ayn! Actually we don’t have any similar reports, anyway, you cannot expect to mix the Automatic Query with the Categories selection (inclusion or exclusion): when you use the Automatic Query the query is revert to the native of WordPress and parameters are ignored. Morever as for the names of the options if you need to use the categories selected for the Portfolios you need to use the Taxonomies: https://undsgn.d.pr/k9zLmV
In case just ask the agent you are assigned to escalate your ticket and in case disable all extra plugins so developers can check.
Sure, I don’t want to mix them but it looked both did not work. Anyway, we are good with categories selection now.
Still automatic queries don’t work and I’ve been going back and forth with the support agent for over 2 weeks now. On a few occasions (even today) he would say the issue we report works when it doesn’t.
I love the theme but it is a bit disappointing when you need to explain the same thing a few times with no luck in getting a solution.
Is there any way someone can help?
Hi ayn! If I understand you, you just need to display a portfolio categories, ex: https://undsgn.com/uncode/portfolio_cat/web/ – https://undsgn.com/uncode/portfolio_cat/adv/ etc… is this correct? This is just to prove that everything works as expected… did you deactivated all extra plugins you have? In case please ask to be assigned to a developer.
When can we expect an update with revolution slider 6?
Hi doshimatoshi, as always when the new Uncode version will be published to grant full compatiblity: https://support.undsgn.com/hc/articles/213454629
Hello! I need a little help to improve our video gallery. You can see at this link http://prnt.sc/oyif51
Actually, It’s only a video gallery but the now we need to organize them and filter by category. What can I use to have the same lightbox effect with filters? Thank you!
Hi Jmarketing0141! Yes sure you can check how this demo is created: https://undsgn.com/uncode/works/portfolio-full-width-video/
You just need to activate the filter in the module and categories your elements, ex: https://undsgn.d.pr/wgwKVZ
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Fantastic! It’s exactly what I want Thank you guys
Thank you for confirming!
sorry, another question! I’m trying to do the same thing in English version. But the taxonomies remain in Italian and also the item of filter menu. How can I switch to the english category? (all taxonomies are translated in wpml)
You can use the WPML Media Translation from WPML.
It is already installed but does not detect the texts in the videos media gallery (embed video from vimeo).
Title is a parameter that you can modify, in case open a ticket so we can check in your installation.
ok! thanks
For some reason in safari, both dark and white logos at the top left are laying on top of each other. but in chrome the logo assigned to the style is showing correctly, (in this case, dark: white logo)
Hi niksoftware, how to replicate? Please be specific. Are you sure it is not related to some self customisations? We are not able to see this error not in our demo, not in random sites from the showcase: https://undsgn.com/uncode/showcase/
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi! How to make my page open in fullscreen? Even though I need to have one before to click. Thanks for the great work!
Hi beleitao! Not sure to understand the request, do you need a page without menu and footer as first page of your site? In the Page Options (at the bottom of any admin pages) you can hide the menu and the footer, then you just need to create a row and make this 100% height.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello. This is my situation, a little bit weird. I run uncode on my LAN for development and update purposes, then, when ready I move/push online the website. Now, the offline version cannot be registered any more. I put the Envato Purchase Code and it is not accepted. The online version of my website, has Uncode correctly registered.
If I cannot register the offline version, I cannot install the wordpress theme
Hi R99-Photography! What is the exact error message that you have and what version of Uncode?
On localhost I have V2.1.0 installed (not working the registration process), live website has V2.0.3 installed (registration done).
On localhost the message error is the following: “According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license. More info”
Hi R99-Photography! The error is self explanatory: you have installed the Uncode on too many domains (in fact, you can install it in the final website and in a stage development, this means you have also used for other installations). Anyway contact the authors via private message as suggested at the bottom of the dedicated page (if it is found that you are not using Uncode for other sites they will unlock the Purchase Code): https://support.undsgn.com/hc/en-us/articles/360000849998
Yes, it’s self explanatory…. I wrote very clearly my situation (two installation, ONE is on my local host, my private own home network, offline… for development and update processes) and it is even self-explanatory (I guess). If you consider a testing platform offline and on my LAN… a little bit weird.
What did you mean as private message? At the page you referred there is no link to any message or contact form…
Yes but as you wrote in private email you installed in 2 different domains… so I think you understood.
NOT SIMULTANOUSLY…. Unless you consider a different “domain” my local installation.
Bye bye.
ok bye.
Hello, I’m using Adobe Fonts on my site and in Slider Revolution. The fonts work fine on desktop but when I look at it on my iPhone the font defaults to a standard web font. Do you know how I could get the fonts to work on iPhone? Thanks!
Hi pcad2017! I think you have not imported the font, when you see a font on desktop and not on mobile is because you have the font installed on your computer (this is the reason you see it). This is not part of the Uncode options if you are using Slider Revolution (you need to import in the slider itself), in fact you have the same problem also if you switch theme.
I have the fonts imported in Font Stacks. Everywhere else on the site the fonts work on my iPhone, just not in the Slider Revolution. On my coworkers Android phone the fonts do work in Slider Revolution so it seems its a conflict with iPhone.
Yes this is what I’m telling. The Font Stacks are for Uncode and everything is working fine, but you need to consider Slider Revolution something like an independent frame, theme files have no effect inside Slider Revolution and you need to import fonts also for the slider itself, ex: https://www.youtube.com/watch?v=PIhAM_M6QqE
Hi, I’m thinking about buying your theme for building a podcasting site (media files would be stored elsewhere). Do you have a podcast post type? Can it be done simply and beautifully? Got to say I love your theme very much.
Hi talbarz and thank you for interest!
Actually Uncode has support for local store files, SoundCloud and Spotify, where you expect to upload these podcasts?
Wow thank you for the reply! Sorry it took me a while. I thought about using Castbox
BTW, this theme is heavenly, very impressive
I was thinking about Castbox but open to other ideas
Also, This is such an impressive and powerful theme. Great job on your part.
You can use but as simple iframe/embed, you cannot use for example combined with the Media Gallery module as some SoundCloud or Spotify example of our demo. I hope this makes sense and helps!
It does, thank you. I’ve tried the castbox iframe. Not too pretty
I’ll check out spotify and soundcloud.
Thsnks!
Hi and thank you for confirming, let us know how it goes!
One more question. Currently working on my site https://ogoezestage.wpengine.com/ as a staging site for now. My site and VC need updating as all I am getting is the Gutenberg editor for page building. I have tried an update of the site and it keeps failing. Additionally it won’t allow me to update the VC page builder? Confused as to why this might be?? Could it be an issue of having the product registered to a different domain - the main one that I will copy everything over to, once staging is complete?
hI MrEzeofor! Do you have some specific error message? Anyway, you can always try to use the Envato Market plugin method: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
PS: if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Yeah it says it failed because: The package could not be installed. The theme is missing the style.css stylesheet.
Unfortunately the support ticket won’t work right now as it seems my premium support period has run out. Outside of paying an additional $40 what other solutions would you recommend. The envato plugin also is having difficulties?? Seems like maybe the theme update is missing the stylesheet?
Also tried just installing the uncode.zip and got this error: “Destination folder already exists. /nas/content/live/ogoezestage/wp-content/themes/uncode/
Theme installation failed.”
Hi MrEzeofor! Try to open your FTP and delete the actual version of Uncode you have, the “Destination folder already exists.” error happens where there is an incomplete folder on the theme, probably something went wrong and you have an incomplete folder.
Ok I will try that, but I am also worried that in making this update I will lose some of the customizing (basic CSS edits) to the site within the child theme. I read this: (https://support.undsgn.com/hc/en-us/articles/360000874797-Missing-elements-after-Theme-Update-with-Child-Theme-PHP-customisations)
And am wondering if I open the ftp > delete the actual version -> upload the unzipped uncode folder and install it -- what do I need to to do with the child theme. Upload that unzipped folder as well? I just want to make sure I don’t lose the custom work I have done so far.
Hi MrEzeofor! Please don’t consider the Child Theme, you need to open the FTP and navigate in the Plugins folder (not in the Themes) folder.
Huh? According to this page it says the uncode file is uploaded in the themes folder: https://support.undsgn.com/hc/en-us/articles/213454429
do I follow this then – and not do anything with the child theme zip file??
As confirmed you have to remove “uncode” and not “uncode-child”.
Hi- I purchased your theme and I am trying to figure out how to add social icons within a row as links to my social channels.
Ideally it would look similar to the social share icons as seen here: https://ogoezestage.wpengine.com/#about
But give me more flexibility to actually choose what icons I want. How would I do this?
Thanks for the great theme!
Hi MrEzeofor! In Uncode you have a Social Icon module that displays the socials connected by your Theme Options, otherwise you can create a list of Icon Box module and assign the Layout Display option to “Inline”, ex: https://support.undsgn.com/hc/en-us/articles/213456949
Where can i find the documentation for this template. The links you provided in the comments section seem to bring up an error code, and in my download file there is only documentation for the sliders
Hi XDrake24! Here you are: https://support.undsgn.com/hc/en-us
Hello, I noticed I am unable to edit Single Product Page Layout (image, title etc) Using WPBakery Page Builder 6.0 how could I do this?
Hi billyparker! Maybe we don’t understand the request but it’s not possible to use the Page Builder to edit the WooCommerce area, where did you find this info? The top part is only managed by WooCommerce plugin and it’s supposed you can use the Page Builder only for the description part, ex: https://undsgn.com/uncode/product/black-stripes-t-shirt/
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks for getting back to me so quickly, do you know how I could edit this area?
Hi billyparker! Not sure what you need to edit but this require a Child Theme and templates code customisations.
