13529 comments found.
Please how can I rectify this error
https://prnt.sc/oyjyq2I updated the theme via envato but the child theme looks outdated
Please this is urgent
Hi Diveregnt_Dev,
We are gonna updating the child theme. You can fix the outdated templates easily. Don’t worry about it.
Please open those 2 files then update this number https://prnt.sc/oykiz6
Or just wait for the theme update 
Thank you
How to add pictures to Gallery ?
Hi 3click-solutions,
If you are using Gallery posts, please go to menu Posts / All Posts then filter Gallery Post Format. Now edit a gallery post and you will see options to upload those pictures. Try and let me know
it’s work thnx 
Good day Eduma Team. Thump up for your good work!
I would like to add a phone number field on my registration page. I have manage to add it but how do i get the values in my email….
Please assist
Hi marketingmatterz,
We will need to start a customization work here. In this case, please send us a request to edusupport@thimpress.com with subject “marketingmatterz – Eduma Support”. We will discuss more.
Hello, I am interested in buying your theme but I have a question to ask you before. Do you have an ftp module for uploading videos of the trainer? because the videos are very heavy to send to the server. This is my host who asks this because without it, your theme is not compatible with my host
Hi traceur83,
Thanks for your concern. About the FTP module, it’s related to the server access. So I suggest you to contact to your hosting provider first
no I speak for sending videos of the trainer that are extremely heavy and to avoid this slowness my host me who need a module dedicated to trainers in ftp.
Hi traceur83,
Sorry but right now we don’t support that. I have searched but there are no plugins for that too.
OK, thanks. can I access the demo of the trainer’s admin?
OK, thanks. can I access the demo of the trainer’s admin?
Hi traceur83,
Please try this:
User: instructor
Password: instructor
2 New Demos Added
Demo New Education
Demo New Instructor
AND 4 NEW ONES ARE COMING SOON
Demo New Art
Demo Kid Art
Demo Tech Camp
Demo Crypto
how to activate the sign up option, i only get login option for instructors but i dont have it for normal users or students. i used the “Thim:Login Popup” but i couldn’t see the option to have a sign up
Hi Worrier,
This is a default option in WordPress. Please go to menu Settings / General then check Anyone Can Register.
Please try and let me know.
Hi flaviohoa,
We are improving the LearnPress plugin for that. It will need some bit more time
Please wait for a next LearnPress update.
I cant change the check out page of woocommerce if elementor, when i use elementor the woocommerce forms dosnt appear at all
Hi Worrier,
You have to make sure that you use the shortcode “[woocommerce-checkout]”.
Please check again.
Does it support CCAVENUE payment gateway?
Hi zia_khan2k,
Yes , we can use that gateway via WooCommerce system.
How to combine LearnPress profile page and WooCommerce account page? When buying goods from the store they are not visible in the LearnPress profile page.
How to combine LearnPress profile page and WooCommerce account page and Events account?
Hi Elana,
About the combination, we will need some custom changes. Please email us to edusupport@thimpress.com with subject “Elana – Eduma Support”, we will discuss more
I texted support from email elanats@yandex.ru , but no one answers.
Hi Elana,
We will get back to you shortly, please wait
I am having issues with “Thim Custom Menu Icon” i can’t see any box to select the icon. I have checked screen options and its enabled there.
Hi xitclub,
Please send me a request to edusupport@thimpress.com with subject “xitclub – Eduma Support”
Your support is expired, please renew too
We want to reduce the height of the banner in each page. How can we do that?
Hi omtspain,
We will need a custom CSS for that. Let me help you set it up
Just send me a request to edusupport@thimpress.com with subject “omtspain – Eduma Support”.
Hello
I’m having some issues with fake user registrations on my site, which are using the plugin contact form to create fake accounts. I have tried anyway to block the creation of fake accounts, but I can’t. There are almost 60 new fake accounts created every day. Also, these visits are consuming a lot of my hosting.
I contacted the people responsible for the plugin, but they reported that the plugin was working normally, and the fact that fake users were using a user and email could be some issue related to the theme.
To temporarily resolve this issue, would it not be possible to remove the contact form from the login, and only let the user create an account using a social network?
Could you do this for me, or let me know how I can do it? I just need to remove the contact form so that fake users don’t create fake accounts, and allow real users to use a social network to sign up for my site.
Hi arqonlinecursos,
1. You can consider using this plugin https://wordpress.org/plugins/google-captcha/ we used it. It’s really good.
2. If you still want to hide the form, please send me a request to edusupport@thimpress.com with subject “arqonlinecursos – Eduma Support”, I will help you remove it
Hello,
sent a mail for you.
You received my e-mail?
Hi arqonlinecursos,
Yes, please give us some bit more time
Hello,
The code sent via email is unfortunately not working. Would you help me? I answered the email that was sent.
Hi arqonlinecursos,
I’m gonna check your site shortly.
Thanks for helping me remove the login form and just keep creating social media account, but I have two questions:
1) Fake accounts continue to be created even after the form has been removed. Can you tell me what may be happening, and how to solve it?
2) The login form via social media has been very left, is there any way to make it centralized?
Hi arqonlinecursos,
You should use Google Recaptcha plugin. https://wordpress.org/plugins/google-captcha/
Fake users can access from the default WP form, /wp-login.php.
2) The login form via social media has been very left, is there any way to make it centralized?
Hello,
I just sent you an email. Could you see and help me please?
Hi arqonlinecursos,
Our team will check your case asap.
I answered your email.
Hi arqonlinecursos,
Checking…
Hello,
Any update?
Nothing?
Hello, How to change this space in the sticky menu here: https://www.screencast.com/t/5i90WdClNhr
Is it possible with some CSS code?
Best Regards!
Hi Xplora2,
Can you give me the site URL so I can take a look first? Just email me to edusupport@thimpress.com with subject “Xplora2 – Eduma Support”.
User is unable to post reviews and rating on website,Already share an email with you
Hi wajahat_creatives,
Our team is gonna check your case.
How can we change the content and the colors here: https://prnt.sc/oxjcn0 and here: https://prnt.sc/oxjcs4
Hi Worrier,
1. I see you changed that
2. The query is for course categories. Please check this https://prnt.sc/oxxekm
I’ve just wanted to import demo, but I got this error:
Please check the existence of file mydomain/wp-content/plugins/eduma-demo-data/data/demos/demo-so/demo-courses-hub/theme_options.dat DOCUMENTATION SEND FEEDBACK with CODE: #005_FILE_NOT_FOUND
all plugins are on last version
Hi Alibsh,
Sorry to hear that. But I have checked again and the demo still working file. I think somehow your server didn’t allow to download the file. Let me help.
Just send me a request to edusupport@thimpress.com with subject “Alibsh – Eduma Support”.
HI i have some question Many other websites sale theme forest theme under GPL licence , What is it mean , we not understand , Is it legal
Hi kicinfo,
It’s completely illegal 
Hi, how can I export the certificate as pdf? now it’s only exporting the certificate as jpg.
Hi masabi,
We will think about it in a next update. Thank you for your feedback.
Meanwhile, please try to convert the image (jpg, png) to the pdf file. We have some online webtools for that
Hi, it’s been 7 months since I asked you about this, did you add it to the latest update ? Thank you
Hi masabi,
Currently, we’re adding more feature and fix some bugs, so that function is waiting to test, we’ll reply to you if publish the new version
Thanks.
hi, did you add the pdf export for the certificates? thanks
Hi masabi, Currently, the theme does not have function pdf export. We will develop this function soon. Thanks.
Would you please simple guide me how to modify the menu bit, next to logo for Eduma, demo university 3, IVY league Demo.
http://educationwp.thimpress.com/demo-university-3My Site: http://www.academyhousealexandria.com
Managed to find it in widgets, header. It states [INSERT_ELEMENTOR id=”8936”]
How to change or modify that. Tried almost everything. Very frustrating. Dont mind to pay for extra support but a theme should at least do as it is supposed to. WOULD YOU PLEASE GUIDE ME, also looked in forums and knowledge base, no luck.
managed to fix the above error. It was due to choose elementor as a main builder. Chose Site Origin and now can edit those bit.
Now, slightly annoying issue with slider. For some reason, one pic is loading at the slider spot, before loading the actual slider. Please have a look and suggest how to turn it off. Looked into Rev Slider, but cant seem to turn it off. For your benefit, I have turned off the slides but still the background is visible.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
