12774 comments found.
face an issue when partner submitting the tour in “Tour Info:” Option i put mail id every time but while submitting it shows same error “The Contact email address field is required.” I Put email address every time but i face the same error because of this partner can’t upload the tour
Hello There,
Please give us the detail question as (photo, URL..) that related with your issues by post a ticket into our support system:
https://shinehelp.shinetheme.comKindly, take a note that we do support all of technical question in there, our Dev would like to see and serve you soon.
Regards!
Miss Thao
Username : bhaskar Pass: Moda@1234
https://theindiantravellife.com.mx/wp-content/uploads/2019/09/add.jpgKindly see the above link of screeshot
i don’t want to purchase ticket i need to resove it here
why is there no security deposit function for cars and property rentals????
no one rents a car or a property withouts taking security deposit from customer so this is really useless
Hello There,
Thank you for gave us the question, please have look at our confirmation bellow here:
- We do have “Allow Deposit” option for car and rental already. Please access to admin dashboard -> Car , then you can see deposit button and setup this.
-Same as rentalm kindly have look at the photo here:
https://imgur.com/wVAYF3lRegards!
Miss Thao
well this is deposit which is a percentage of the total payment amount not a security deposit which is payment made above the total payment amount as a security for bookings like car rentals and apartment rentals!!!!!
Hello There,
Sorry for our late reply, please take note that we do support for all of customer issues or technical question in our support system:
https://shinehelp.shinetheme.comFor deposit, our Theme support like customer will pay some of amount when they make a booking, after when they leave they have to pay the balance.
Regards!
I use an booking form using Iframe. It is possible to set in the theme that clicking “Book Now” will open a popup with Iframe (each tour different Iframe)?
Hello There,
Unfortunately, we do not support this function yet.
Any other request or question please let us know by post a ticket into our support system:
https://shinehelp.shinetheme.comRegards!
Thao
Hi is it possibile to tour page in to related partner ? For example related hotel
https://prnt.sc/ozgt9v https://mixmap.travelerwp.com/st_tour/10-days-of-vacation-in-florence-resorts/Hello There,
Please give us more detail about your question and give us clearly explanation about this by post a ticket into our support system:
https://shinehelp.shinetheme.comKindly, take note that we do explain and solve all of technical question in there. We hope to see and serve you soon.
Regards!
Miss Thao
Hi I have a suggestion! In Hotel detail pages when people click on the Room details, instead of leading them to another page(room page) which is not user friendly, it could open a modal half page from right side to show room’s details such as photos on top with a button to open all photos of the room, room description, facilities etc
Hello There,
Thank you for you good ideal. Unfortunately, we do not have this function yet. However we respect your commend and we will consider about this as well.
We hope can update this on our future version if possible.
Regards!
Thao
hello mate,
just bought your theme and in the search i find out that there is no map search, destination has to be input manually? does it support map search?
i mean user should be able to their destination address through map search?
Hello There,
Thank you for gave us the question.
Please sent us the detail of issues (Photo attachment, URL, admin account…) by post a ticket into our support system:
https://shinehelp.shinetheme.comOur Dev are there to handle all technical issues for customer. We hope to see and serve you soon.
Regards!
Miss Thao
Hi Shinetheme team,
Please can you read on your support :
https://shinehelp.shinetheme.com/forums/topic/nothing-work-in-this-theme-all-search-features-are-full-of-bugs/=> check, answer an fix urgently all the bugs in your theme who’s currently TOTALLY INOPERABLE due to all the bugs in the differents basic and madatory features like search feature (who’s really the base of a travel website).
I bought a lot of app on themeforest for many websites since a long time and this is REALLY the first time I have so many problems just after install of the sample data …
Please take in consideration your customer who pay to have something fonctionnal, it’s just not acceptable that a simple search can’t work as expected !
I’m now REALLY REALLY affraid to discover the partner mangagement and the payment process … 
Hello There,
Thank you for let us clear about your issues. Our Dev are handing all of customer issues in our support system, please be patient and wait for their answer.
However, I do understand your urgent case so i will check your issues right after and make speed up process for you,
For quick fix please provide us ur admin account and FTP information (by private) in you ticket.
Hope to received your kinds and we both will solve the problem for you.
Regards!
Thao
i have simple issue .. how to add new location in the search menu … i did added the location from dashboard but it didn’t appear in location menu (Where are you going? ) how do it ?!
Hello There,
Please select the service for the location that you had added from dashboard then it will appear in the search menu.
Any other request or question, please let us know by post a ticket into our support system:
https://shinehelp.shinetheme.comRegards!
Miss Thao
where i can find select the service for the location ?! please explain it more simple
Hello There,
Thank you for your attention on us, and I’m apologize for any of my less explanation to you, kindly have look the information bellow:
-To make the location that you had added can appear on Search menu, you need select service for this location.
- For example, you can select “tour service” for location, you need access to admin dashboard -> tour -> Edit, then click on location tab for tour and select the location that you want to appear.
Kindly, have look at the following image for more detail:
https://imgur.com/C1xc9GhAny other request or question please let us know by post a ticket into our support system:
https://shinehelp.shinetheme.comRegards!
Miss Thao
it doesnt appear in search list i tried add location from dashboard dashboard->locations->add new but still not appear in the where are you going locations like US …etc
i did what you said but it still not show in list countries (where are you going) too
and i want Google API key too
Hello There,
As i gave you the information above. Please sent us your request with detail by post a ticket into our support system:
https://shinehelp.shinetheme.comWe do all the technical support in our support system only, our Dev wiling to see and serve you there.
Regards!
Hello There,
Please sent us the detail of your issues (photo, URL, admin account..) by post a ticket into our support system:
https://shinehelp.shinetheme.comOur Dev would like to see and serve you there.
Regards!
Thao
thank you i could solve it .. it was simple issue .. i just changed Permalink structure and it worked fine
Hello There,
Great to knew you handled this already, I hope you are fine and keep doing your business well with us.
Any other request or question please let us know by post a ticket into our support system:
https://shinehelp.shinetheme.comThank you for your kinds, if you happy with our service please support us by any of your review here:
https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/10822683Regards!
Miss Thao
Support expired but can’t find how to put social login client ID and secret for each one, no information on documentation, it only shows where these setting are. anyone can find this setting, documentation needs more informative and useful. Also the map is not showing up anymore, location section on tour, is blank.. Someone please help?..
thank you
Hello There,
Please refer our following bellow to create and get social ID:
- https://www.codexworld.com/create-facebook-app-id-app-secret/
- https://developers.google.com/+/web/signin/
- https://smashballoon.com/custom-twitter-feeds/docs/create-twitter-app/
Hope these information are helpful for you.
Regards!
Thao
thank you very much. one of thing, where can I go and change sign up form? I only want to use normal member and also I want to change content in different language and add more fields and what about tour location map?.. please provide me this information. I don’t use google map, other maps works fine but its now all gone, blank section.
cheers
Hello There,
Please have look at my confirmation as the following:
1. To change sign up form, you need to custom this
2. If you want to change content in different language, please refer our document and follow these steps:
http://guide.travelerwp.com/docs/licenses-and-support/word-by-word-translation/#post-13823. Currently, we do support Mapbox if customers do not want to use Google Map:
I hope you got clear with my explanation .
Regards!
Miss Thao
Hi, thanks for help, it works, but I found one more problem on cart. When I select one of tour and it goes to checkout page, can’t edit the item in checkout, if I want to add 1more adult, can’t be edited. Also in the cart page it popup, only option is delete, not editable. I think, customer should be edit their products on checkout page or cart page. It doesn’t make sense from customers. Can we make it work on cart page or checkout page?? look forward to hearing from you. thanks
Hello! has anyone checked my questions?..
Hello There,
Sorry for our late reply, please have look at these information.
Unfortunately Our Theme do not support to edit in cart/ checkout page yet.To change this you need made another booking.
Thank you for your ideal, we would consider about this and mark this for our plan update.
Regards!
thanks for replying, its shame this function is very important on ecommerce shop, please announce when your them has this function in the future. thanks
Hey, Now when open dashboard partner and click any page dashboard-info not found can provide me that page ?
Hello There,
Thank you for gave us the question, please follow these steps to solve this problem:
Click on “Theme Setting” -> ” Partner Options” , then “TURN OFF” the option as this photo guide:
https://imgur.com/HXjLYcJI hope you can done it well. Let’s me know if any result.
Regards!
Thao
Hello there!
Is it possible to show a pending booking in the availability calendar (for example a yellow color?)
Hello There,
Thank you for your attention.
Unfortunately, we do not support this function at the moment yet.
In case, you wan to do this, you need custom.
Any other question please let us know in here.
Regards!
Thao
Good day,
Great theme.
Can woocommerce be used for booking flights?
Thank you
Hello Friend,
Thank you for your encourage! We’re appreciated about this.
Unfortunately, We do not support woocommerce booking flights.
Any other question please let us know in here, hope u keep attention and we wish to be your partner soon.
Regards!
Thao
Good day,
Thank you for your prompt response.
Sent an email to contact@shinetheme.com for custom service.
Regards
Hello There,
Please take note that at this moment Our Dev do not take any of custom job.
However, Please sent your request via this email address:
helpme@shinetheme.comRegards!
Thao
Good day,
Okay, I have sent the email.
Hope something can be done.
Thank you
Hello There,
I had saw it and pass to our Dev already.
Please give us your kind and your patient.
Regards!
Thao
Good day,
Still expecting your response.
Thank you
Hello Friend,
Thank you so much for your patient, and sorry for my late reply cause we’re in weekend and public holiday.
As i gave you information above in commend we do not support woocommerce booking flights. And flight we do support in Classic Layout only.
Our Dev had told me that they can not make any of custom at this moment because they are handing so many other project.
If you had other request for customer support please directly contact me via my own email address: thao@shinetheme.comThen, I can check, answer and help as the best as i can do for you.
Regards!
Good day,
Since you already have affiliate feature with booking.com, agoda.com etc. I thought it wouldn’t be so much custom work adding tripadvisor.com to it, as a custom job.
But since your developers are busy, we would not be able to go on with the project because, it is the main feature we require.
Thank you
Hi, I interested in your theme, but I have some questions before buying it:
1. Does the multi currency has automatic exchange rate feature from yahoo finance etc. so we don’t have to change the exchange rate everytime? 2. Or can we use WooCommerce multi currency plugin for the tours, etc. because it has automatic exchange rate feature? 3. If the answers of two questions above are “NO”, then will you add these feature in future update?
Thank you
Hello There,
Thank you for your interested in our product, please have look at our confirmation bellow here:
1. We have multi currency but not automatically change . Every time you want to change, you need go to theme settings to set up
2. We do not support WooCommerce multi currency plugin. \
3. Thank you for your ideal, at this moment we haven’t plan to update this yet.
I hope my explaination are clearly for you, we wish to be your partner soon. Any other question please let me know in here.
Regards!
Thao
Hi
Sorry to write and ask about support here. It seems as your normal support is not answer in a normal time. Where do I set, that is possible to pay with paypal?
I do not see the part where I can set it. On a tour itself, I only see submit form. I do not have the options as I used to see here: http://guide.travelerwp.com/docs/other-feature/payment-methods/
We are using the modern theme.
Regards,
Simon
Hello There,
Thank you for gave us the question and we’re sorry for any inconvenience that you got.
Could you please detail about normal support is not answer in a normal time? is that u mean we were not support you in our support system ? If you had post any in our system please give me the link, then we can better check and solve this for you.
For Paypal payment method, kindly make sure you had setup Paypal Plugin before setup this payment method.
Bellow that link of document we had clearly video to guide you, please follow these steps and let me know the result after.
Any other request or question please let us know in our support system:
https://shinehelp.shinetheme.comRegards!
Thao
Hi
I did use the support system, but did not got an answer yet. As I wrote in the support topic:
https://shinehelp.shinetheme.com/forums/topic/where-to-set-for-paypal-payment/I do not find the part where to set up paypal in your theme. Do I need to add a separate plugin – a paypal plugin? Or how does it working?
In the documentation I only see where it needs to be, but I do not have this way.
Regards,
Simon
Hello There,
I had look at your ticket already, i had been sent by yesterday afternoon. Our Dev are checking and handle all now, please wait for their response by working time today.
However I will try my best to process this for you.
For paypal payment, please give me detail (as photo) of the part that you cannot be done, you can make it as second question in your current ticket then we will solve all for you in there.
Thank you for your attention, hope to received your helps and we both will handle the issues for you.
Regards!
Thao
Hi Thao
I updated the topic in support page. I like to have this done today, hope this is possible. My client is waiting for it.
Regards,
Simon
Hello Simon,
Thank you for your help. My promise will handle this for you by today. Please have wait.
Regards!
Thao
Hi Great Theme really comprehensive and impressive features, just one thing everytime i try to add the st search form shortcode the styling and the functionality appears to be broken, Any help will be appreciated, Thanks.
Nevermind got everything exactly as the demo turned out all i had to do is to use home modern template
Hello There,
Thank you for your kinds. We hope you are fine and keep doing your business well.
Any other request or question please let us know in our Support System:
https://shinehelp.shinetheme.comRegards!
Thao
Hello There,
Thank you for gave us the question, kindly have look at our confirmation here:
This image type is our fixed layout so you can not make any change for this. In case, you want to do this you need custom it.
Any other request or question please let us know by post a ticket into our support system:
https://shinehelp.shinetheme.comRegards!
Thao
Hi please can you answer to my ticket on your support :
Rental feature seems to have bug on your last version :
https://shinehelp.shinetheme.com/forums/topic/bug-with-rental-types/Also, all the parameters for Rental Options are not present in the backend (last version 2.7.5) ... canyou explain why ??
Hello There,
I had see and check your ticket in our support already. During our working time today we will give you the answer as soon as possible.
Please take note that we do not make any support for technical question in here. Please let us know in our support system:
https://shinehelp.shinetheme.comRegards!
Thao
I use checkout by woocommerce but when I want to confirm the order no means of payment woocommerce does not appear!
yet I activated stripe, check, transfer!
Hello There,
Please give us the detail issues (photo, URL..) by post a ticket in our Support System:
https://shinehelp.shinetheme.comOur Dev are wiling to see and serve you in there.
Regards!
Thao
Hi, how can i change the payment method image on the footer https://prnt.sc/oxyfqb
Hello There,
Please detail your question, and let us know how would you like to change the image?
And to change the image footer u need custom this.
Regards!
Thao
All i want to do is to change the footer image (https://prnt.sc/oxz23p ) (https://tomap.travelerwp.com/wp-content/themes/traveler/v2/images/svg/ico_paymethod.svg) to a different image. i need to know where to do it.
Hello There,
As i told you above, this footer image can not be changed. In case, you want to do it you have to make a custom job.
We suggest you to ask from other 3rd party to do this custom for you or if you want we do this for you, please sent via email to us:
helpme@shinetheme.comRegards!
Thao
){kind=link}